Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Assistente Financeiro Pleno - Hortolândia

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in payment processing and bank reconciliation. It highlights the importance of organization, analytical skills, communication, proactivity, and financial knowledge. The position offers opportunities for growth and development in a supportive environment.

Product Manager - ALM Solutions Training

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The role involves developing and maintaining role-based learning paths for sales, technical partners, and customers. The position requires creating and delivering various training materials, collaborating with teams, facilitating training sessions, monitoring effectiveness, supporting certification programs, and continuously updating content. The ideal candidate should have experience in software training, strong communication skills, familiarity with digital learning platforms, and the ability to translate complex technical concepts into accessible learning experiences.

Security Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a rewarding career with long-term client relationships, collaboration with visionaries, and opportunities to work on hybrid cloud and AI projects. Consultants are trusted advisors who solve complex business problems using IBM's technology platforms and strategic partnerships.

ACCOUNT TECHNICAL REPRESENTATIVE-TALENT TRANSFORMATION

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in SAP HR Management System. It highlights the importance of knowledge in SAP HR, strong communication skills, and the ability to work with diverse priorities. The role involves inputting employee data, running reports, and providing solutions to issues.

Senior Data Engineer DataStage with French

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is seeking an experienced ETL Developer to design and build ETL solutions using IBM Infosphere DataStage. The role involves designing, implementing, and maintaining ETL data flows, collaborating with business analysts, optimizing data flows, ensuring data quality, and developing shell scripts and SQL code. The position requires a bachelor's degree, proficiency in IBM DataStage and SQL, fluency in French and English, and at least 2 years of experience with cloud-based ETL platforms.

Project Manager-Workday

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Project Manager, responsibilities include functional/technical expertise, project planning, setup of HCM modules in Workday, tracking project status, and managing client relationships. The role requires 10+ years of technical/functional experience, strong communication skills, and familiarity with AI-based project management tools.

Data Engineer - BI

Company: IBM

Location: NO City, BR

Posted Dec 04, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise in data engineering and analytics. The position requires experience with tools like Databricks, Delta Lake, and Apache Spark, along with agile methodologies and collaboration with stakeholders. Key skills include Python, SQL, and Git, with emphasis on data governance and innovation.

Technology Lifecycle Services Reals Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes an internship opportunity with IBM's Technology Lifecycle Services team. The role involves supporting renewals and expansions, identifying opportunities for service uplift, collaborating with internal teams, and learning to use IBM sales tools. The internship aims to provide hands-on experience in sales strategy, client engagement, and internal collaboration within a global technology company.

MQ Cloud Admin

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The job posting is for a highly skilled Cloud Solutions Engineer to join the team. The role involves designing, implementing, and maintaining multi-instance setups for high availability, troubleshooting production deployments, and setting up active-passive server configurations using Google Cloud. The ideal candidate should have a bachelor's degree in a related field, at least 5 years of experience in cloud computing, and proven expertise in Kubernetes, GKE, Cloud Run, and App Engine.

Package Consultant-SuccessFactors Talent Mgmt

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and opportunities to drive innovation through IBM's technology platforms and partner ecosystem.

Senior Java Developer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The text describes the role of Software Developers at IBM in the global financial sector, focusing on designing, coding, and testing industry-leading solutions for platforms like Financial Transaction Manager. It highlights the responsibilities of an Architect and Senior Developer within a global team, including design, coding, mentoring, client interaction, and defect resolution. The role requires a Bachelors or Masters degree, 8+ years of development experience, expertise in Java, J2EE, SpringBoot, Microservices, Kubernetes, OpenShift, SQL, DB2, Oracle, and excellent communication skills.

Full Stack Developer Intern

Company: IBM

Location: Antwerpen, BE

Posted Dec 04, 2025

This text promotes an IBM Consulting internship offering professional growth, collaboration with global clients, technical skill development, and exposure to innovative technologies. It emphasizes career advancement, mentorship opportunities, and a culture of continuous learning.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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