Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Software Engineer - Platform (Earned Wage Access)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom through accessible financial services. They value diversity, innovation, and collaboration, and offer a remote-first work environment with competitive benefits.

Technical Program Manager

Company: Axios

Location: Remote

Posted Dec 01, 2025

The role of Technical Program Manager at Axios involves coordinating complex cross-functional initiatives to advance the company's mission. The position requires managing large programs, partnering with various teams, optimizing internal systems, developing reporting systems, coaching teams on Agile best practices, identifying blockers, and facilitating cross-team coordination. The ideal candidate should have 3-5 years of experience in program or project management, strong organizational and communication skills, experience with Jira and Confluence, familiarity with Agile methodologies, and fluency with AI tools.

Senior Data Scientist

Company: Gradient AI

Location: Remote

Posted Dec 01, 2025

Gradient AI is a fast-growing company revolutionizing Group Health and PampC insurance with AI-powered solutions. They are seeking Senior Data Scientists to help shape the future of their underwriting products in the healthcare and care management space. The role involves designing and implementing predictive models, analyzing large datasets, and collaborating with cross-functional teams to deliver intelligent solutions at scale.

Senior Software Engineer - Platform (Wallet)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom through accessible financial services. They value diversity, innovation, and collaboration, and are committed to building inclusive and frictionless products. The Senior Software Engineer role involves developing core components for their fintech products, with a focus on designing scalable backend services and RESTful APIs.

Embedded IoT / Edge Solutions Sales Representative - Manager and Director

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open-source software and operating systems, with a focus on enterprise and technology markets. Their platform, Ubuntu, is widely used in various industries, including public cloud, data science, AI, engineering innovation, and IoT. The company is founder-led, profitable, and growing, with a distributed team across 75+ countries. They are hiring for various roles, including Embedded IoT, Edge Solutions Sales Representatives, Managers, and Directors, to expand their reach in mission-critical industries. Canonical provides a comprehensive portfolio of Linux solutions, emphasizing security, reliability, developer productivity, and footprint.

Senior Software Engineer - Platform (Ledger)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom. They provide free financial services to working Americans and focus on building inclusive, transparent, and frictionless products. The company values diversity, innovation, and collaboration, and offers a remote-first work environment with competitive benefits.

Staff Product Manager - Reddit Answers

Company: Reddit

Location: Remote

Posted Dec 01, 2025

Reddit is hiring a Product Manager for a remote-friendly role with a focus on AI-powered search. The position offers competitive benefits, growth opportunities, and collaboration with cross-functional teams.

Ubuntu Core Software Engineer

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They are hiring a Ubuntu Core Software Engineer to work on embedded Linux systems in IoT, automotive, and aviation. The role involves designing and implementing software for various CPU architectures, collaborating with a distributed team, and reviewing code. Canonical offers a distributed work environment, personal learning budget, and other benefits.

Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They offer a wide range of solutions for public cloud, data science, AI, engineering, and IoT. The company is founder-led, profitable, and growing, with a distributed team of over 1000 colleagues in 70+ countries. They are hiring Python and Kubernetes Specialist Engineers to work on open source solutions for public cloud and private infrastructure.

Senior DevOps Engineer

Company: Upwork

Location: Remote

Posted Dec 01, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and Kubernetes-based infrastructure. The Senior DevOps Engineer role involves working on Kubernetes and edge infrastructure, requiring experience with AWS, Kubernetes, and web proxies.

Senior Software Security Engineer - Platform

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible free financial services and accelerating payments for companies. They value diversity, innovation, and collaboration, and offer a remote-first work environment with competitive compensation and benefits.

Sr. Product Manager - International

Company: Khan Academy

Location: Remote

Posted Dec 01, 2025

Khan Academy is a nonprofit offering free worldclass education globally, committed to improving learning outcomes through diverse teams and impactful product development. They seek a Senior Product Manager to scale international education solutions while emphasizing diversity, equity, and high-impact innovation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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