Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Technical Support Engineer III

Company: Mapbox

Location: Poland

Posted Nov 29, 2025

Mapbox is a leading real-time location platform that provides tools for navigation and location-aware businesses. Their support team offers comprehensive documentation, email support, and technical assistance to help customers succeed. They value high-performing individuals, diversity, and a customer-first approach.

Senior Fullstack Engineer - Analyze Product

Company: Webflow

Location: USA

Posted Nov 29, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They empower teams to design, launch, and optimize for the web without barriers. The company values trust, transparency, creativity, and inclusivity. They are hiring a Senior Fullstack Engineer to join their Analyze Engineering team to build and scale powerful capabilities for Webflow customers.

Identity Security - Technical Account Manager

Company: Saviynt

Location: UK

Posted Nov 29, 2025

This text promotes Saviynt's AI-powered identity platform and a Technical Account Manager role, emphasizing security expertise, growth opportunities, and a positive work environment. It highlights the company's focus on innovation, client partnerships, and professional development while showcasing confidence in their solutions and team culture.

Technical Support Engineer 2

Company: Twilio

Location: India

Posted Nov 29, 2025

The job posting is for a Technical Support Engineer L2 position at Twilio Segment. The role involves providing technical support to customers, helping them utilize Segment's API across various platforms, and improving customer experience. The ideal candidate should have 2+ years of technical customer support experience, proficiency in web development, and strong communication skills. The position is remote and based in India.

Social Media Manager

Company: Ahrefs

Location: USA

Posted Nov 29, 2025

Ahrefs is seeking a Social Media Manager to develop and execute a cohesive social media strategy across multiple platforms. The role involves building an overarching strategy, coordinating stakeholders, managing multiple channels, monitoring trends, driving engagement, and analyzing performance. The ideal candidate should have experience in managing social media, strong strategic thinking, excellent writing skills, deep understanding of social algorithms, and the ability to coordinate across teams.

Solutions Consultant

Company: Masabi

Location: Canada

Posted Nov 29, 2025

Masabi is a company that builds fare collection platforms for public transport, powering the journeys of millions worldwide. They offer a high-impact, customer-facing role for Solutions Consultants to shape the design and delivery of technology that impacts transit riders. The role involves early engagement, solution design, contracting, delivery support, and market insight. Masabi provides benefits such as vacation days, private healthcare, life insurance, menopause support, workstation choice, training allowance, home office spending, remote work options, and enhanced family leave.

Social Media Copywriter

Company: Ahrefs

Location: USA

Posted Nov 29, 2025

Ahrefs is seeking a talented Social Media Copywriter who can transform complex, mundane, and technical content into clear, exciting, and human language. The ideal candidate will be a skilled wordsmith with a storyteller's instincts and an editor's discipline, capable of crafting witty, humorous, and engaging copy across various platforms and formats.

Internal Audit Lead

Company: Kraken

Location: USA

Posted Nov 29, 2025

Kraken emphasizes crypto innovation and global adoption, offering roles in a mission-driven team with a focus on security, education, and client support. The job description highlights leadership opportunities in audit and risk management within a dynamic, remote-friendly environment.

Audiobook Specialists

Company: ElevenLabs

Location: UK,India,Germany,Brazil,France,Portugal,Mexico

Posted Nov 29, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking freelance Audiobook Specialists to join their Productions team.

Lead Quality Engineer (Domain Lead)

Company: Goodnotes

Location: Singapore

Posted Nov 29, 2025

Goodnotes is seeking a Domain Lead Quality Engineer to own quality within a specific business vertical. The role involves strategic leadership, quality ownership, people management, and technical expertise. The company values learning, development, and offers meaningful equity, flexible working hours, and various benefits.

Customer Service Representative

Company: Insurify

Location: USA

Posted Nov 29, 2025

Insurify is a fast-growing MIT FinTech startup that is changing the way people compare, buy, and manage insurance using AI technology. The company is seeking customer support representatives to join their team and help provide excellent service to customers.

Senior Enterprise Account Executive - Acquisition

Company: Grafana Labs

Location: India

Posted Nov 29, 2025

Grafana Labs is seeking an experienced Enterprise Account Executive to prospect and grow business in India. The role involves deepening relationships with major customers, identifying new opportunities, and delivering solutions aligned to their needs. The ideal candidate will have 5+ years of infrastructure/cloud technology sales experience, a proven track record of top-tier performance, and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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