Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Backend Engineer II - Tools and Automation

Company: Gametime United

Location: Remote

Posted Nov 29, 2025

Gametime is seeking a Senior Backend Engineer II to lead the Tools and Automation team. The role involves designing and architecting AI and automated systems, owning critical backend systems, driving end-to-end delivery, leading cross-functional execution, providing technical stewardship and mentorship, and influencing beyond code. The ideal candidate should have experience in AI-agentic automation, workflow automation, backend development, system design, API development, event-driven systems, databases, and AI fluency.

Senior Appian Developer UI/UX

Company: Guidehouse

Location: Remote

Posted Nov 28, 2025

The job description outlines the responsibilities and requirements for a Senior Appian Developer at Guidehouse. The role involves designing, developing, testing, and maintaining Appian applications, collaborating with cross-functional teams, and applying UX principles to create user-friendly interfaces. The ideal candidate should have a bachelor's degree, at least five years of professional experience including three years in Appian development, and a strong knowledge of the Appian platform, Java, SQL, and web services.

Finance Operations Data Analyst

Company: NABIS

Location: USA

Posted Nov 29, 2025

Nabis is a leading licensed cannabis wholesale platform with a large portfolio of brands. They aim to empower the world to discover cannabis through choice, access, and innovation. The company is seeking a Finance Operations Data Analyst to drive automation, streamline processes, and improve metric tracking across various departments.

Strategic Account Executive - Oil and Gas

Company: Armada

Location: Remote

Posted Nov 29, 2025

The Strategic Account Executive role at Armada AI is a pivotal position driving growth across high-value industries. It requires a blend of strategic sales acumen, deep client engagement, and solution-oriented selling to position Armada's edge computing and AI solutions. The role involves building strong relationships with C-level decision makers, delivering tailored solutions, and expanding Armada's market presence through long-term trusted partnerships.

Salesforce Technical Architect

Company: Guidehouse

Location: Remote

Posted Nov 28, 2025

This job posting seeks a Salesforce Technical Architect for Guidehouse's State and Local Government Practice, emphasizing technical design, integration strategies, and mentorship. The role requires Salesforce certifications, US citizenship, and extensive experience with agile development. The position offers competitive compensation ($171,000-$285,000), comprehensive benefits, and career development opportunities.

Director of Account Management

Company: SmartLight Analytics

Location: Remote

Posted Nov 28, 2025

The Director of Account Management role at SmartLight Analytics involves managing client relationships, providing data analytics insights, and collaborating with cross-functional teams to deliver high-quality healthcare data analytics solutions. The ideal candidate should have a strong background in healthcare analytics, experience in account management, and excellent communication skills.

Technical Account Manager

Company: Aptible

Location: Remote

Posted Nov 29, 2025

Aptible is a company that simplifies cloud infrastructure for developers. They value diversity and inclusion, and their Technical Account Managers help SMB customers realize the full value of Aptible. The role involves onboarding, support, and retention, with a focus on building relationships and driving revenue.

Customer Success Manager (Account Manager)

Company: Nova Talent

Location: USA

Posted Nov 29, 2025

The Account Manager IC role is a remote position based in the US East Coast or Central time zones. The company is a fast-growing SaaS business that helps connect physical and digital worlds. The role focuses on revenue growth, upselling, cross-selling, and renewals across a portfolio of ~150 Enterprise and SMB accounts. The ideal candidate has 5+ years of experience in Account Management, Strategic CS, or Enterprise Sales at a SaaS company, with a proven track record of driving upsells, cross-sells, and renewals across Enterprise accounts. The position offers competitive compensation, equity upside, comprehensive benefits, and the opportunity to work remotely while collaborating with a global team.

Senior Data Scientist

Company: Analytica

Location: Remote

Posted Nov 28, 2025

Analytica is seeking a Senior Data Scientist to remotely support a high-profile financial regulatory client. The role involves serving as a technical lead, supporting the project manager, coordinating user stories, and developing internal analytics. The company offers competitive compensation, benefits, and opportunities for growth.

Lead Quality Engineer (Backend Platform Lead)

Company: Goodnotes

Location: Singapore

Posted Nov 29, 2025

Goodnotes seeks a Backend Platform Quality Engineer Lead to drive quality engineering strategies, automate testing, and enhance backend services. The role offers growth, equity, and flexible work arrangements.

Senior Technical Lead

Company: Sales Hub

Location: Remote

Posted Nov 29, 2025

The job role involves leading AI projects, managing a development team, providing technical expertise in AI technologies, ensuring code quality, staying updated with AI advancements, and communicating with stakeholders. The minimum qualifications include 7+ years of experience in software development, 3+ years in technical leadership roles focusing on AI projects, proficiency in AI technologies, programming languages (Python, TypeScript), cloud platforms (AWS, Google Cloud, Azure), and project management tools (JIRA). The role requires strong leadership skills and the ability to lead high-performance development teams.

Payer Enrollment Manager - Healthcare Revenue Cycle

Company: Guidehouse

Location: Remote

Posted Nov 29, 2025

The Payer Enrollment Manager role at UAB Medicine and St. Vincent's involves leading and overseeing payer enrollment operations across multiple entities. The position requires managing teams, ensuring efficient and compliant enrollment, collaborating with various departments, and driving process improvements. The role offers opportunities for leadership, team development, and system optimization.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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