Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

AI Architect

Company: Guidehouse

Location: Remote

Posted Nov 26, 2025

The job posting is for a Data Engineering and Architecture Consulting role focused on leading the design and implementation of scalable AI architectures. The position requires extensive experience in AI, machine learning, and data analytics, with a preference for experience in financial services or regulated industries. The role involves collaborating with cross-functional teams, providing technical leadership, and ensuring AI solutions comply with responsible AI standards.

Senior Data Scientist

Company: Canva

Location: Remote

Posted Nov 26, 2025

Canva seeks a Regional Data Lead for LATAM to build data strategies, collaborate with global teams, and drive growth. The role offers flexibility, equity, and a supportive work environment.

Technical Architect

Company: NECSWS

Location: Remote

Posted Nov 26, 2025

The job description highlights opportunities to work on mission-critical solutions and collaborate with teams, while emphasizing the company's commitment to employee benefits and making a societal impact through technology. The role offers professional growth, competitive compensation, and a supportive work environment.

Manager - DevOps Engineering

Company: Blackbaud

Location: Remote

Posted Nov 26, 2025

The role is for a DevOps Manager to lead a team in transforming Cloud Delivery Engineering into a best-in-class cloud-ready organization. The focus is on quality, process, automation, and delivering highly scalable, reliable, secure, and performant platforms. The ideal candidate will have 10+ years of engineering experience, 5+ years in a managerial role, and in-depth knowledge of cloud platforms like Microsoft Azure and AWS.

Senior Data Scientist

Company: Canva

Location: Remote

Posted Nov 26, 2025

The job description outlines a role focused on building data foundations and strategies for LATAM, collaborating with cross-functional teams, and driving growth. It highlights benefits like equity, health benefits, and flexible leave, emphasizing a supportive and innovative work environment.

Manager, Consumer Insights - Ads

Company: Netflix

Location: Remote

Posted Nov 27, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is building the next generation of advertising business tools and products. The Ads Consumer Insights team aims to deliver research and insights that directly impact product development and business decisions. The role offers leadership opportunities in a zero-to-one initiative within Netflix.

SW Engineer - Instant Pay

Company: Visa

Location: Remote

Posted Nov 26, 2025

Pismo, a tech company founded in 2016, offers cloud-based solutions for banking and payments. Partnering with Visa, they help firms innovate and scale securely. The job role involves developing microservices and using AWS, with a focus on scalability and security.

Billing Specialist

Company: First Advantage

Location: Remote

Posted Nov 26, 2025

First Advantage is a leading provider of mission-critical background screening solutions, seeking a Billing Specialist to join their remote team in the United States. The role involves supporting billing collections, resolving discrepancies, and managing customer account reconciliations. The company values diversity, inclusion, and employee well-being, offering competitive benefits and growth opportunities.

Engineering Manager - Credit Cycle

Company: Visa

Location: Remote

Posted Nov 26, 2025

Pismo is a technology company founded in 2016 that provides a comprehensive processing platform for banking card issuing and financial market infrastructure. The company joined Visa in 2024 and aims to help customers innovate and build the next generation of banking and payment solutions. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly while maintaining high security and availability standards.

Salesforce Director – State and Local Government (SLG)

Company: Guidehouse

Location: Remote

Posted Nov 26, 2025

Guidehouse is seeking a Salesforce Director to join their State and Local Government practice. The role involves leading business development efforts, collaborating with account teams, providing strategic guidance, and building a team. The ideal candidate should have extensive Salesforce experience, strong relationships in the SLG sector, and excellent communication skills.

Sr SW Engineer - PCI Iso

Company: Visa

Location: Remote

Posted Nov 27, 2025

Pismo is a technology company founded in 2016 that provides a comprehensive processing platform for banking card issuing and financial market infrastructure. They joined Visa in 2024 and leverage Visa's solutions to help large banks, marketplaces, and fintech companies migrate from legacy systems to more advanced technology. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly while maintaining high security and availability standards.

Technology Sourcing Manager

Company: Netflix

Location: Remote

Posted Nov 27, 2025

Netflix seeks a Technology Sourcing Manager to drive software spend centralization and optimize technology investments. The role involves vendor management, negotiation, and cross-functional collaboration across departments. The position offers a competitive salary range of $100K-$600K with flexible compensation structure.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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