Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Director - Demand Generation

Company: Webflow

Location: USA

Posted Nov 25, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Director of Demand Generation to lead and scale B2B growth initiatives, focusing on midmarket and enterprise customers. The role involves developing and executing demand generation strategies, optimizing marketing funnels, and collaborating with cross-functional teams.

Staff Product Manager - Core Sync

Company: Dropbox

Location: USA

Posted Nov 25, 2025

The role of Staff Product Manager for Dropbox's Sync Engine involves leading strategy and execution for the technology that powers seamless file syncing across devices and teams. The position requires a blend of technical depth, strategic vision, and product craftsmanship to translate complex distributed file systems into simple, intuitive user experiences.

Senior Principal Customer Advocate Manager

Company: Unqork

Location: USA

Posted Nov 25, 2025

Unqork is a platform that enables enterprises to build, test, and run AI-powered applications, helping them accelerate growth and reduce technical debt. The company values inclusive and innovative thinkers and has a strong focus on customer success, with a dedicated team that builds relationships, educates customers, and drives adoption. Unqork offers a comprehensive compensation package and benefits, including remote work, unlimited PTO, and a student loan payback program.

Senior Analytics Engineer

Company: Consensys

Location: Remote

Posted Nov 25, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They offer opportunities to work on cutting-edge tools and collaborate with builders worldwide. The Data Team focuses on transforming data into business metrics, with roles requiring expertise in analytics, SQL, and data governance.

Senior Data Engineer

Company: Consensys

Location: Remote

Posted Nov 25, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and CoFounder of Ethereum. The company has been at the forefront of innovation since 2014, pioneering technological developments within the web3 ecosystem. Consensys offers a suite of products including MetaMask, Infura, Linea, Diligence, and Phosphor, which have become trusted collaborators for users, creators, and developers. The company's mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Go-to-Market Manager

Company: Array

Location: USA

Posted Nov 25, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs bring consumer products to market faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. The company is remote-first, focused on empowering high-performing individuals to have a deep impact in the fintech space. They are looking for a Go-to-Market (GTM) Manager to own and execute the commercialization strategy for expansion products, driving adoption and revenue growth.

Legal Operations Coordinator

Company: TrueML

Location: Mexico,Costa Rica

Posted Nov 25, 2025

TrueML is a mission-driven financial software company that uses machine learning to provide personalized digital experiences for distressed borrowers. They are seeking a tech-savvy Legal Audit and Compliance Operations Coordinator for a remote role in Mexico or Costa Rica. The role involves supporting legal operations, compliance, and audit functions, with opportunities for growth and process improvement.

Senior AI Full-Stack Software Engineer

Company: Skedda

Location: Europe

Posted Nov 25, 2025

Skedda offers a senior AI-focused fullstack developer role with a competitive salary of $75k-$85k, flexible hours, and a collaborative environment. The company emphasizes innovation, quality, and employee growth through benefits like hardware choice, zero technical debt, and direct leadership exposure.

Lead Site Reliability Engineer

Company: Masabi

Location: Colombia

Posted Nov 25, 2025

Masabi is a company that builds fare collection platforms for public transport, powering the journeys of millions worldwide. They offer a Justride platform used in over 250 locations globally and have partnered with major players like Uber and Moovit. Masabi is looking for a Lead Site Reliability Engineer to join their platform team and help scale and operate their global infrastructure.

Senior Product Manager - Communications

Company: Hostaway

Location: Europe

Posted Nov 25, 2025

Hostaway seeks a Senior Product Manager to drive AI-powered communication solutions. The role offers remote work, equity, and a dynamic global team in a growing SaaS company with competitive compensation and professional growth opportunities.

Business Onboarding Specialist

Company: Kraken

Location: Brazil,Chile,Uruguay,Mexico

Posted Nov 25, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer a fully remote work environment with a strong collaborative spirit and a focus on compliance, security, and client support. The Business Onboarding team ensures a seamless onboarding process for new business clients, with a focus on KYB, CDD, and AML compliance.

Senior Salesforce Developer - Managed Storefront

Company: Dropbox

Location: USA

Posted Nov 25, 2025

The role is for a Senior Salesforce Developer with CPQ expertise to support Dropbox's quote-to-cash process. The position involves designing and delivering scalable CPQ solutions, customizing workflows, integrating systems, gathering requirements, testing, documenting, and providing support. The ideal candidate has 8+ years of Salesforce CPQ development experience, relevant certifications, and strong interpersonal skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages