Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Fullstack Engineer - Notifications Engagement

Company: Reddit

Location: USA

Posted Dec 19, 2025

Reddit seeks a Senior Fullstack Engineer to lead cross-platform notifications, offering competitive salary, equity, and comprehensive benefits including healthcare, 401k, flexible time off, and family support.

Senior Design Engineer

Company: Grow Therapy

Location: USA

Posted Dec 19, 2025

This job description highlights a Design Engineer role focused on creating scalable, high-quality UI systems. The position emphasizes collaboration with designers and engineers, contributing to consistent, consumer-grade experiences. It underscores the importance of the role in shaping product identity and maintaining quality as the company scales.

Application Security Engineer - IT Security

Company: ABOUT YOU SE & Co. KG

Location: Germany

Posted Dec 19, 2025

The job description outlines a role as an Application Security Engineer with responsibilities in security measures, collaboration with teams, and benefits including flexible hours, discounts, and professional development opportunities. It emphasizes company values, inclusive culture, and career growth while detailing technical requirements and perks like state-of-the-art tech stacks and relocation support.

Director of Customer Success Management

Company: Hostaway

Location: North America

Posted Dec 19, 2025

Hostaway seeks a Director of Customer Success to lead their high-growth SaaS team, offering remote work, equity, and professional development in a dynamic global environment.

Sales Development Representative

Company: Hostaway

Location: North America

Posted Dec 19, 2025

Hostaway seeks a remote Sales Development Representative in North America, offering competitive pay, equity, remote work, and growth opportunities in a dynamic, values-driven startup environment.

Tax Manager

Company: Sensor Tower

Location: USA

Posted Dec 19, 2025

This job description outlines a Tax Manager role with responsibilities spanning global tax compliance, indirect tax management, and international tax planning. The position offers a salary range of $100,000-$120,000 and requires expertise in tax regulations, accounting, and software tools like Avalara and NetSuite.

Enterprise Account Executive

Company: Hightouch

Location: USA

Posted Dec 19, 2025

Hightouch empowers businesses with data-driven solutions, offering a Composable CDP and AI tools. They seek an Enterprise Account Executive to drive growth, with a competitive salary and equity.

RVP, Mid-Market Sales

Company: Hightouch

Location: North America

Posted Dec 19, 2025

This job posting seeks a Regional Sales Manager to lead a MidMarket sales team, emphasizing leadership in team development, quota attainment, and category creation. The role requires 3+ years of software sales experience, strong team-building skills, and a data-driven approach. Compensation includes a base salary of $150,000-$175,000 and equity options.

Customer Growth Manager

Company: Cloudbeds

Location: Latin America

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling, crossselling, and achieving sales targets through outbound initiatives. It emphasizes relationship-building, strategic account analysis, and collaboration with product teams. Key qualifications include sales experience in hospitality tech, industry knowledge, and proficiency with CRM tools.

Senior Technical Revenue Manager

Company: Figma

Location: USA

Posted Dec 19, 2025

This job description outlines a Senior Technical Revenue Manager role at Figma, requiring expertise in ASC 606 and revenue accounting. The position involves leading complex assessments, collaborating cross-functionally, and shaping revenue policies. It offers a full-time role with remote options, competitive compensation, and benefits including equity, health insurance, and a learning stipend. The company emphasizes growth and development for employees.

Production Manager - Direct Mail

Company: MissionWired

Location: USA

Posted Dec 19, 2025

MissionWired empowers nonprofits and political organizations with innovative fundraising strategies, achieving unparalleled success in generating over $45 billion in donations. The company emphasizes social change, diversity, and inclusive practices while offering competitive benefits and remote work opportunities for a production manager role focused on direct mail production.

Customer Growth Manager

Company: Cloudbeds

Location: APAC

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling and crossselling to existing customers through outbound and product-led initiatives. It details responsibilities such as building sales pipelines, maintaining stakeholder relationships, and collaborating with teams. Requirements include a track record in sales, hospitality industry knowledge, and proficiency in specific tools.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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