Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff Software Engineer - Frontend Telemetry

Company: Canva

Location: Australia

Posted Nov 23, 2025

Canva seeks a Staff Frontend Engineer to lead telemetry SDK development, collaborate across teams, and drive product insights. The role offers equity, flexible leave, and a focus on innovation.

Partner Architect - Palo Alto Networks-Strata and SASE

Company: Optiv

Location: USA

Posted Nov 23, 2025

The Partner Architect position at Palo Alto Networks PAN involves serving as a strategic technical advisor, driving presales excellence through deep technical expertise, and championing partner technologies. The role requires 5+ years of hands-on experience with Palo Alto Networks, expert-level certifications, and exceptional communication skills. Optiv offers a remote work environment, diversity and inclusion initiatives, professional training, and volunteer opportunities.

Quality Manager

Company: Gametime United

Location: USA

Posted Nov 23, 2025

This role involves leading QA teams with AI tools, ensuring quality standards, and offering competitive benefits like salary, equity, and wellness programs.

Technical Account Manager

Company: Kraken

Location: Netherlands

Posted Nov 23, 2025

Kraken is a technology company focused on creating a smart sustainable energy system. They build an AI-driven platform for energy management, optimizing resources and delivering cost-effective customer experiences. The company seeks a Technical Account Manager to lead strategic technical relationships with utility and energy clients, driving value realization and alignment across accounts.

Full Stack Engineer

Company: Qualio

Location: Remote

Posted Nov 23, 2025

Qualio is seeking a Full Stack Engineer to join their platform team, offering competitive compensation, remote work, and opportunities to impact lifesaving product development. The company emphasizes collaboration, clean code, and cloud-based solutions while promoting diversity and inclusion.

Senior Social Content Producer

Company: Storm Ideas

Location: Brazil

Posted Nov 23, 2025

This job offers a remote role in a dynamic agency, focusing on creative AI-driven content with a global team. It emphasizes innovation, collaboration, and fast-paced projects with opportunities for growth.

Technology Solutions Architect – Director

Company: Guidehouse

Location: USA

Posted Nov 23, 2025

The Technology Solutions Architect role at Guidehouse supports the Technology Partner by developing and delivering industry-specific technology solutions for Federal Civilian clients. The position requires collaborating with account SMEs, translating client challenges into solution architectures, and leading RFP responses. The ideal candidate has 10+ years of experience in solution architecture, a bachelor's degree, and a strong understanding of Federal Civilian operations and procurement cycles.

Senior Backend Engineer - Feature Control

Company: Canva

Location: Australia

Posted Nov 23, 2025

The job description is for a Senior Backend Engineer role at Canva, focusing on building and evolving backend systems for feature flagging, progressive delivery, and content review. The role involves collaborating with platform and product teams, maintaining performance and reliability, and participating in code reviews and technical design discussions. Canva is a team that values diversity, safety, observability, and engineering excellence.

Lead Designer

Company: Teach For All

Location: Remote

Posted Nov 23, 2025

The role is a multifaceted graphic designer position at Teach For All, responsible for maintaining the organization's visual brand and design. The role involves executing day-to-day design projects, creating a wide range of materials, and ensuring brand consistency. The ideal candidate should have at least 5 years of experience in diverse design mediums, proficiency in Adobe Creative Suite, and strong organizational skills.

Associate Director - IT Risk & Compliance

Company: EVERSANA

Location: USA

Posted Nov 23, 2025

EVERSANA is a global company with over 7000 employees committed to creating next-generation commercialization services for the life sciences industry. They prioritize improving patient lives, embracing diversity, and fostering an inclusive culture. The company seeks team members who care deeply about EVERSANA, its people, clients, and patients. The Associate Director IT Risk & Compliance role involves leading information security, managing risk, ensuring compliance, and collaborating with stakeholders.

Director of User Experience and Design

Company: Green Dot Corporation

Location: USA

Posted Nov 23, 2025

Green Dot seeks a Director of User Experience & Design to lead UX initiatives, foster remote work, and drive innovation in financial solutions. The role emphasizes collaboration, storytelling, and cross-functional teamwork with a competitive salary range.

Senior Social Content Producer

Company: Storm Ideas

Location: Peru

Posted Nov 23, 2025

The job posting describes a fast-paced, remote role for a creative storyteller and writer leading social content production for a high-profile entertainment account. The position offers the opportunity to work with cutting-edge technology, collaborate with a global team, and shape ideas that impact clients and fans. The company values innovation, adaptability, and a culture where ideas matter.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages