Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Python Software Engineer

Company: Nearform

Location: UK

Posted Nov 22, 2025

This job posting highlights a remote permanent Senior Python Engineer role at Nearform, emphasizing benefits like flexible working, competitive compensation, professional development opportunities, and a supportive work environment. The position involves designing scalable solutions and collaborating with global teams, with a focus on technical excellence and innovation.

Head of Corporate Strategy

Company: Upwork

Location: USA

Posted Nov 22, 2025

Upwork Inc connects businesses with global AI-enabled talent across various contingent work types. The company offers the Upwork Marketplace and Lifted, providing access to skilled professionals and enterprise solutions. Upwork facilitates over $30 billion in transactions and aims to create economic opportunities worldwide.

Sales Director

Company: Cloudbeds

Location: Thailand

Posted Nov 22, 2025

The role of Sales Director at Cloudbeds involves driving growth by leveraging expertise in hospitality technology to build relationships, forge partnerships, and position Cloudbeds as the go-to solution for independent hotels. The position requires a hunter role focusing on acquiring new clients and delivering on sales forecasts.

Manager - Internal Integration and Automation

Company: Sprout Social

Location: USA

Posted Nov 22, 2025

Sprout Social is seeking a Manager to lead foundational integrations and automations using AI. The role involves working closely with executive leaders to shape the long-term vision for intelligent automation. The ideal candidate should have a blend of business acumen, technical expertise, and soft skills. The company offers a unique structure for career growth, exposure to various projects, and opportunities to make a deeper impact on the organization.

Senior Full Stack Engineer II

Company: Alma

Location: USA

Posted Nov 22, 2025

Alma is seeking a mission-driven Senior FullStack Engineer II to build tools for mental health providers, offering competitive benefits and a remote-first work environment with opportunities for growth and impact.

Senior Technical Recruiter

Company: Grafana Labs

Location: Canada

Posted Nov 22, 2025

This job posting seeks a Senior Technical Recruiter for a remote role based in the Eastern time zone, supporting RampD teams with technical and product hiring on a 6-month contract. Responsibilities include full-cycle recruitment, sourcing passive candidates, and collaborating with the Talent Team. The role requires experience in SaaS/Tech hiring, proficiency with Greenhouse and LinkedIn Recruiter, and adaptability to a high-paced, remote-first environment.

Engineering Manager - Accounting

Company: Hostaway

Location: Remote

Posted Nov 22, 2025

Hostaway is seeking a delivery-focused Engineering Manager to build and lead their first Trust Accounting team. The role involves designing and delivering a financial subsystem for property managers, ensuring accuracy, compliance, and reliability. The ideal candidate will have 6+ years of experience as a Software Engineering Manager, strong software engineering foundation, and excellent communication and collaboration skills. The company offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven leadership culture.

Partner Sales Executive

Company: Canonical

Location: Australia,New Zealand,Anywhere

Posted Nov 22, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is growing its channel sales team to capitalize on demand from partners. The Partner Sales Executive role involves developing channel strategy, recruiting new partners, and driving sales within the ANZ territory.

Technical Lead II - Data Infrastructure, Backend

Company: HubSpot

Location: USA

Posted Nov 22, 2025

HubSpot is seeking a Technical Lead II to join the Data Infrastructure Batch Processing Team. The team processes large datasets using Spark, Hadoop, and Iceberg, supporting thousands of jobs daily. The role involves leading a team of engineers, designing scalable backend services, collaborating with teams, and driving innovation in data processing technologies.

Senior Backend Engineer (Ruby), Monitor: Platform Insights

Company: GitLab

Location: APAC,Australia,New Zealand

Posted Nov 22, 2025

The Platform Insights Team aims to create a unified data event platform for querying, visualizing, and analyzing data to optimize workflows within GitLab. They are seeking a Senior Backend Engineer with experience in high-scale Ruby on Rails applications, distributed systems, and data-rich environments. The role involves leading development, collaborating with stakeholders, maintaining code quality, and mentoring team members.

Client Happiness Associate - Support & Sales

Company: Earnest

Location: USA

Posted Nov 22, 2025

The role involves proactive client engagement, problem-solving, CRM management, and achieving conversion targets with a focus on exceptional customer service and long-term relationships.

Member of Technical Staff - Product Engineer

Company: Runway

Location: North America,Europe

Posted Nov 22, 2025

Runway is hiring a Staff Product Engineer to build AI-powered video creation and collaboration tools. The role involves creating rich multimedia interfaces, working with a world-class engineering team, and improving performance and code quality. The company values diversity, pay equity, and offers a competitive salary range.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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