Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Expert Security Engineer - Security Controls Adoption & Assurance

Company: Jimdo

Location: Remote

Posted Nov 21, 2025

Jimdo is a growing, profitable company founded in 2007 that offers a GDPR-compliant website builder and various tools to help microbusinesses thrive. They are seeking a security expert to join their small team and help protect their people and assets from threats while ensuring secure business operations.

Senior Cloud Security Engineer

Company: ExtraHop

Location: USA

Posted Nov 21, 2025

ExtraHop is seeking a Senior Product Security Engineer to build and operate a security program for their cloud services and infrastructure. The role involves implementing and operating security tools, developing standards, performing threat modeling and code reviews, managing vulnerability management processes, and participating in incident response activities. The ideal candidate should have experience securing cloud environments, modern computing infrastructure, and container technologies.

Senior Engineering Manager - Navigation SDK & Apps

Company: Mapbox

Location: Remote

Posted Nov 21, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware applications. The company has over 4 million registered developers and offers flexible, secure, and privacy-compliant solutions. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals, and is revolutionizing in-car experiences with technology.

Product Marketing Manager

Company: Newsela

Location: USA

Posted Nov 21, 2025

The Product Marketing Manager for Newsela's Social Studies and STEM products will lead go-to-market strategies, positioning, messaging, and cross-functional execution. They will partner with Product, Sales, Content, and Marketing teams to drive product adoption, support revenue growth, and represent the voice of educators and district decision-makers throughout the product lifecycle.

Senior Recruiter

Company: Kraken

Location: Europe

Posted Nov 21, 2025

Kraken seeks experienced recruiters to join their global, mission-driven team focused on crypto innovation and financial inclusion. The role involves shaping recruitment strategies, collaborating with stakeholders, and driving talent acquisition in a remote, high-paced environment. The company emphasizes merit-based hiring, diversity, and opportunities to impact the crypto industry.

Distributed Systems Engineer (L5) - Cloud Gateway

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Application Networking Group is seeking an experienced engineer to join their team and work on the cloud platform's communication backbone. The role involves designing, developing, and integrating functionality to enhance security, observability, and resilience for traffic traversing the cloud.

Integration Engineer - Client Experience

Company: TrueML

Location: USA

Posted Nov 21, 2025

The job posting is for a client-facing Integration Engineer role within the Client Experience team. The role involves designing and building custom integrations, improving operational efficiency, and providing technical support. The ideal candidate should have a bachelor's degree in a related field, 5+ years of experience in a technical role, expertise in Python and Golang, and experience with cloud-based technologies and API integrations.

Senior Manager - Sales Incentive Compensation

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is expanding its ads-supported tier globally and seeking a Senior Manager Sales Incentive Compensation Ops Leader to shape this new business area. The role involves designing and implementing sales incentive solutions, developing systems and operational roadmaps, and analyzing sales incentive plan effectiveness. The ideal candidate should have 10+ years of experience in sales incentive compensation, including 5+ years in the advertising industry, and a proven track record of driving complex solutions in dynamic sales environments.

Assistant Director - Product Research

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 21, 2025

The Personal Lines Property & Specialty Program Delivery team is seeking a Consultant or Assistant Director to lead the development and execution of pricing program rollouts. The role involves managing end-to-end state program launches, conducting complex analysis, and supporting continuous improvement. The ideal candidate will have advanced project management skills, technical aptitude, and experience in insurance pricing.

Technical Support Specialist

Company: Aidoc

Location: USA

Posted Nov 21, 2025

Aidoc is recruiting a Support Specialist in the US to join their team. Aidoc is a clinical AI company that helps health systems deliver smarter and faster care. The role involves providing excellent support to global clients, coordinating production incidents, and working with engineering teams. Aidoc offers a range of benefits and is committed to creating an inclusive and diverse workplace.

Manager/Director of Strategic Partnerships

Company: Aria Systems

Location: USA

Posted Nov 21, 2025

Aria Systems is seeking a full-time Manager/Director of Strategic Partnerships to drive channel sales and revenues with existing strategic partners like ServiceNow and Salesforce. The role involves building and maintaining strong partner relationships, managing partner accounts, collaborating with internal teams, and developing strategic plans to expand the company's partnership ecosystem. Aria offers a flexible, rewarding work environment with competitive salaries, benefits, and stock options.

Analytics Engineer (L5) - Simulator (Pricing)

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They launched an ads-supported tier in November 2022 and are building an in-house ad tech ecosystem. The Core Ads Algorithms team focuses on developing data-driven solutions for ad personalization and delivering relevant ad experiences to members while driving results for advertisers.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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