Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Distributed Database Software Engineer

Company: MariaDB plc

Location: Serbia

Posted Nov 20, 2025

MariaDB is making a significant global impact as a foundational database system for everyday applications, with opportunities to work on advanced distributed systems and contribute to open-source projects. The role offers challenging technical work, competitive benefits, and a collaborative environment for experienced developers.

Transportation Claims Resolution Manager: Auto Physical and Property Damage

Company: Reserv

Location: USA

Posted Nov 20, 2025

Reserv is an insurtech company focused on automating claims processes with AI and technology, seeking a Claims Manager with expertise in commercial transportation claims and leadership skills. The role offers opportunities to innovate, improve efficiencies, and work in a remote-first environment with competitive benefits including health insurance, retirement plans, and flexible work arrangements.

Senior Litigation Counsel

Company: Vonage

Location: USA

Posted Nov 20, 2025

Vonage is seeking a skilled Litigation Counsel to lead and manage litigation disputes and investigations across all areas of the business and in multiple countries. The role involves managing external counsel, overseeing discovery, drafting pleadings, advising internal stakeholders, handling prelitigation disputes, and developing proactive strategies to minimize legal exposure and business risk. The position reports to the Head of Regulatory and Risk.

Vendor Operations Associate

Company: Stripe

Location: USA

Posted Nov 20, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Vendor Operations Associate role supports the Global Sales team by managing business reviews, sales reporting, process optimization, and strategic administrative tasks. The ideal candidate has 3+ years of experience in sales operations, strong analytical skills, and proficiency with CRM platforms.

Developer Programs Associate

Company: Grafana Labs

Location: UK

Posted Nov 20, 2025

The role is a Developer Community Programs Associate at Grafana Labs, focusing on supporting and growing open source and developer communities in Europe, the Middle East, and Africa. The position involves organizing meetups, managing swag and recognition, supporting contributors, and leading scoped projects and programs.

Director - Quality & Support

Company: Dscout

Location: USA

Posted Nov 20, 2025

Dscout is a leading UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. They are transforming their platform to be AI-first and are looking for a leader to build a new Quality and Support organization from scratch. The role involves defining processes, establishing metrics, and creating a culture of continuous improvement. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

VP - Professional Services

Company: Finalsite

Location: USA

Posted Nov 20, 2025

Finalsite promotes its K12 school platform and VP of Professional Services role with remote work opportunities. The position involves strategic leadership, client engagement, and operational excellence. The company emphasizes client-centric approaches, equal opportunity, and remote employment for U.S. residents.

Brand Designer

Company: Zerion

Location: Europe

Posted Nov 20, 2025

This job posting seeks a creative Brand Designer to elevate Zerion's visual identity across products and channels. The role involves shaping brand perception, maintaining consistency, and integrating AI tools. Requirements include experience in fintech/web3 branding, proficiency in design tools, and fluency in English. The company highlights its growth metrics, competitive benefits, and remote work flexibility as key attractions.

Principal Software Engineer - Request Team

Company: Saviynt

Location: USA

Posted Nov 20, 2025

The job posting is for a Principal Software Engineer position at Saviynt, an identity authority platform. The role involves designing and developing secure, scalable, multitenant software solutions across major cloud platforms like AWS and Azure. The ideal candidate should have 10+ years of software engineering experience, expertise in Java Spring Framework, REST, Microservices, and cloud platforms like AWS, Azure, or Google Cloud. The position offers a salary range of $245,000 to $255,000 per year.

Staff Product Designer - Data Hub

Company: HubSpot

Location: USA

Posted Nov 20, 2025

This job posting seeks a visionary Staff Product Designer to lead AI-driven innovations in HubSpots Data Hub, focusing on creating intuitive data experiences that balance feature richness with usability. The role emphasizes shaping AI integration, designing ethical AI interactions, and collaborating across teams to redefine data accessibility and trust. It highlights opportunities to influence product evolution and empower users through intelligent automation.

eCommerce Project Manager

Company: OLIVER Agency - North America

Location: Canada

Posted Nov 20, 2025

The role is for an eCommerce Project Manager to join OLIVER's in-house studio, managing content quality and system maintenance for healthcare and wellness brands across digital retail platforms. The position requires experience in content operations, digital asset management, product information management, and retailer vendor portals. The company offers flexible working arrangements and reasonable adjustments.

Senior Data Analyst (SQL/NoSQL, Python)

Company: Trafilea

Location: Argentina

Posted Nov 20, 2025

Trafilea is a consumer tech platform that uses AI and automation to scale purpose-driven digitally native brands. They have over $1B in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries. Trafilea owns and operates its own brands, not as an agency, with a presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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