Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff Content Designer - Evidence and Messaging Systems

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The role involves ensuring members have the right information to discover and decide on content. Success is measured by members effortlessly understanding if a title is right for them and seamlessly planning for and engaging with timely content.

Market Development Executive III

Company: Insight

Location: USA

Posted Nov 19, 2025

The job posting is for a Market Development Executive role at a Fortune 500 Solutions Integrator. The role involves identifying new opportunities within the manufacturing and mobility industry client base, introducing customized data solutions to large enterprise clients, and managing the sales process. The company values people-first approach, unlocking the power of people and technology, and achieving extraordinary results. The role requires significant consulting services sales experience, deep technical expertise in UIUX application modernization, cloud data AI cybersecurity, or intelligent edge, and the ability to build trust with Microsoft counterparties.

Security Engineer (L4) - Identity

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a skilled Identity and Access Management (IAM) engineer to design and build security solutions for its global workforce and partners. The role requires expertise in IAM fundamentals, experience with vendor IAM solutions, and strong communication skills.

Senior Software Engineer in Test (mobile)

Company: InPost

Location: Poland

Posted Nov 19, 2025

InPost is a European out-of-home delivery company with a large network of intelligent lockers, providing fast, convenient, and secure delivery options. They are committed to sustainable and efficient delivery solutions, with a focus on continuous quality improvements and test automation.

Compliance Validation Specialist

Company: TestPros

Location: USA

Posted Nov 19, 2025

TestPros is a successful IT services company established in 1988, providing a wide range of technical support services to commercial and government customers. They are seeking a consultant to ensure their websites and mobile applications comply with WCAG 2.1 Level AA accessibility standards as mandated by the US Department of Justice's 2024 final rule under Title II of the Americans with Disabilities Act.

Manager - Data Protection

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is expanding globally and into new products like games. Netflix is committed to fostering user trust and transparency while balancing business needs. The Privacy & Data Protection Engineering team ensures responsible data use and provides confidence that privacy and security risks are managed across the company.

Support Solutions Engineer - Big Data (L5)

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Engineering Support Organization empowers Data Platform Engineering to scale customer support effectively. The role is a Support Solutions Engineer position based in Warsaw, requiring experience in big data technologies and customer-facing engineering support.

Senior Software Engineer

Company: Snapsheet

Location: USA

Posted Nov 19, 2025

Snapsheet is an industry-leading tech company seeking a Senior Software Engineer to join one of two core teams. The company offers a modern, scalable platform for claims processing and is looking for a candidate with 5+ years of full-stack web development experience, proficiency in Ruby on Rails and React, and a commitment to quality and technology.

PCI Compliance Consultant

Company: TestPros

Location: USA

Posted Nov 19, 2025

TestPros is a growing IT services company seeking a PCI SME with expertise in compliance assessments and security standards. The role involves consulting, reporting, and team collaboration with competitive benefits and professional development opportunities.

Lead CCA Certified Professionals

Company: TestPros

Location: USA

Posted Nov 19, 2025

TestPros is a successful IT services company seeking a CMMC Cybersecurity Consultant with expertise in DoD compliance frameworks. The role involves guiding clients through CMMC certification, developing compliance roadmaps, and ensuring cybersecurity standards. The position offers flexible part-time work with competitive compensation and benefits for qualified candidates.

Machine Learning Engineer 5 - Platform Forecasting & Optimization

Company: Netflix

Location: Remote

Posted Nov 19, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Machine Learning Engineer to join their data organization and work on improving the performance, reliability, and efficiency of their infrastructure systems. The ideal candidate will have experience in developing and implementing machine learning models, working with large distributed cloud systems, and optimizing infrastructure footprint.

CMMC Certified Professionals

Company: TestPros

Location: USA

Posted Nov 19, 2025

TestPros is a successful IT services company established in 1988, offering a wide range of services including cybersecurity, compliance, and testing. They are seeking a part-time CMMC Cybersecurity Maturity Model Certification Consultant to help clients achieve and maintain CMMC compliance levels 1-4. The ideal candidate should have over 5 years of experience in cybersecurity consulting, specializing in DoD contracts and CMMC implementation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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