Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Account Executive

Company: Telnyx

Location: USA

Posted Nov 19, 2025

The job posting is for experienced Account Executives to sell SaaS products to enterprise companies in the US. The role involves sourcing and closing opportunities, managing a sales funnel, articulating value propositions, and working closely with sales engineering teams. The ideal candidate should have proven success in SaaS sales, experience selling into enterprises, and strong communication skills.

Staff Data Scientist - Forecasting

Company: Pinterest

Location: USA

Posted Nov 19, 2025

The job description outlines the role of a technical lead for the forecasting team, responsible for owning the strategy and implementation of forecasting models for key company metrics. The role involves leading the full modeling lifecycle, setting the forecasting technical vision, translating forecasts into decisions, driving broader time-series impact, embedding forecasting into the business, and leading and mentoring a team of data scientists. The ideal candidate should have 8+ years of experience building and shipping production time-series forecasting models with web-scale data, a strong background in time-series modeling and applied statistics/econometrics, expertise in at least one scripting language (preferably Python), strong SQL skills, business acumen, excellent communication skills, and proven technical leadership experience.

Commercial Solutions Engineer

Company: Grafana Labs

Location: UK

Posted Nov 19, 2025

The Solutions Engineering team at Grafana Labs is a customer-facing product expert team that enables the company's worldwide growth by educating potential and existing customers. They work closely with the Sales team to help qualify and close opportunities, and serve as a primary communication route between customers and the Product Management and Engineering teams. The role requires strong technical presales experience, excellent communication skills, and a desire to grow technically.

Security Analyst

Company: Cloudbeds

Location: Latin America,North America

Posted Nov 19, 2025

The job description highlights the role of a Security Analyst at Cloudbeds, focusing on delivering secure product experiences, collaborating cross-functionally, and driving security initiatives. The Security team values open communication, trust, and work-life balance. The position requires incident response, application security, compliance management, and technical expertise in security tools and cloud infrastructure.

Senior Compensation Partner

Company: GitLab

Location: USA

Posted Nov 19, 2025

This job description outlines a Senior Compensation Partner role requiring global compensation strategy expertise, cross-organizational collaboration, and experience in high-growth tech companies. The position emphasizes data analysis, compliance with international regulations, and alignment with company values.

KCS (Knowledge-Centered Service) Enablement Consultant

Company: MariaDB plc

Location: Canada

Posted Nov 19, 2025

MariaDB is a widely used open-source database that powers applications for companies of all sizes, including 75% of the Fortune 500. The company is seeking a KCS Enablement Specialist to champion knowledge sharing and technical enablement across its support organization, with a focus on improving issue resolution, customer experience, and user community empowerment.

Assessment Content Creator - Algebra II

Company: Khan Academy

Location: USA

Posted Nov 19, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality supplemental learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities.

Accounting Manager

Company: Namecheap Inc

Location: USA

Posted Nov 19, 2025

The Accounting Manager role oversees the company's accounting operations, including month-end close, general ledger accuracy, and complex accounting analyses. The ideal candidate is detail-oriented, experienced in building scalable processes, and will lead a 10-person finance team. The company offers a supportive culture, continuous learning opportunities, and a fully remote lifestyle.

NOC Engineer

Company: Cloudbeds

Location: Europe,Latin America

Posted Nov 19, 2025

The job description outlines the role of a NOC Engineer responsible for monitoring and supporting a global AWS-based infrastructure. The position offers opportunities to work with senior engineers, collaborate across teams, and gain experience in cloud operations and incident management. The role is part of a new team at a growing company, providing a chance to shape SaaS operations and build influence.

Senior Software Engineer - Pro - C++

Company: Kraken

Location: Europe

Posted Nov 19, 2025

Kraken promotes its mission to accelerate crypto adoption and financial freedom through a global, mission-focused team. The company emphasizes industry-leading security, crypto education, and worldclass client support, offering remote opportunities for experienced traders and developers.

Digital Associate

Company: MissionWired

Location: USA

Posted Nov 19, 2025

MissionWired is a digital marketing agency that helps nonprofits and Democratic organizations create effective fundraising strategies and campaigns. They have a strong track record of success, having converted over $45 billion in donations for various clients. The company values diversity, inclusion, and social change, and is seeking a full-time Digital Associate to join their team.

Senior Software Engineer - Data Infrastructure

Company: Found

Location: USA

Posted Nov 19, 2025

Found is a company that provides tools and services for self-employed individuals, including a business bank account that automates taxes and expense tracking. The company is looking for experienced data engineers to join their team and help scale their data infrastructure, optimize data pipelines, and establish data governance. The Data team is responsible for researching, training, and deploying ML models to detect and stop fraud in real time, as well as using data to inform product direction. The company values diversity, equity, and inclusion, and offers a generous benefits package to all employees.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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