Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Head of Marketing

Company: Goodnotes

Location: Remote

Posted Nov 19, 2025

Goodnotes is seeking a Head of Marketing to lead their marketing efforts and help bring their vision to life. The role involves overseeing various domains such as creative studio, local marketing, social media, influencer marketing, brand strategy, public relations, and product marketing. The ideal candidate should have 10+ years of experience in brand and/or product marketing, experience in both B2B and B2C SaaS, proven ability to deliver results through creative campaigns and go-to-market plans, and excellent collaboration and communication skills.

Staff Machine Learning Engineer

Company: Spotify

Location: Remote

Posted Nov 19, 2025

The Personalization team at Spotify aims to deeply understand music, podcasts, audiobooks, and videos to deliver exceptional recommendations. They focus on building world-class search capabilities using natural language understanding, personalization, and generative AI. The role of a Staff Machine Learning Engineer in Search involves defining and executing the ML technical strategy, building models to improve query understanding and personalization, and collaborating with cross-functional teams.

Senior Cyber Defense Forensic Analyst

Company: GuidePoint Security

Location: Remote

Posted Nov 19, 2025

This job description outlines the role of a Senior Cyber Defense Forensic Analyst, detailing responsibilities such as digital forensic examinations, collaboration with security teams, and required qualifications including specific certifications and technical expertise.

Senior Product Marketing Manager

Company: Jane App

Location: USA

Posted Nov 19, 2025

Jane is a remote-first company that helps healthcare practitioners and patients by simplifying their lives. They are seeking a Senior Product Marketing Manager to lead strategic initiatives, own key business segments, and drive measurable business impact. The role offers autonomy, flexibility, and the opportunity to work with a mission-driven team.

Sr. Software Engineer - Config UI

Company: Visa

Location: Brazil

Posted Nov 19, 2025

Pismo is a technology company founded in 2016 that provides a comprehensive processing platform for banking card issuing and financial market infrastructure. The company helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024 and leverages Visa's solutions to address technological challenges faced by large banks, marketplaces, and fintech companies in migrating from legacy systems to more advanced technology. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly while maintaining high security and availability standards.

Senior Program Manager - Insights & Adoption

Company: Airbnb

Location: USA

Posted Nov 19, 2025

Airbnb is seeking a dynamic Senior Manager to lead the Policy team in scaling global efforts. The role involves shaping policy conversations, driving adoption of tech programs, and collaborating with cross-functional teams. The company values innovation, collaboration, and diversity.

AWS Solutions Architect - AI/ML

Company: Cloudelligent

Location: India

Posted Nov 19, 2025

The job posting is for an AWS Solutions Architect AIML position at Cloudelligent, a cloud-native consultancy and AWS Advanced Consulting Partner. The role involves designing and implementing scalable cloud solutions, focusing on cloud modernization, data engineering, and AIML integration. The ideal candidate should have 8+ years of experience on AWS, expertise in cloud-native patterns, and knowledge of AWS services like SageMaker, Bedrock, Redshift, Glue, Kinesis, Athena, and OpenAI.

Senior Full-stack Developer

Company: Lemon.io

Location: Americas

Posted Nov 19, 2025

The job posting is for a Senior FullStack Developer position with a fast-growing YC company. The role involves developing tools and services for AI datasets and simulated environments. The position offers a competitive compensation and the opportunity to work with leading AI labs.

Analyst - Technical Solutions

Company: Visa

Location: USA

Posted Nov 19, 2025

Visa is a global leader in payments technology, connecting the world through secure and convenient payment solutions. The company seeks a Technical Solutions Analyst to support its largest clients, providing technical expertise, problem-solving, and consultative guidance to help merchants and partners succeed.

Director - SEM

Company: Gametime United

Location: USA

Posted Nov 19, 2025

The Director of SEM at Gametime will lead the company's paid search strategy, driving performance, efficiency, and innovation across mobile and web platforms. The role involves owning the SEM vision and roadmap, leading a high-performing team, collaborating with various departments, and shaping the next generation of automation, measurement, and experimentation frameworks.

Senior Electrical Design Engineer- Data Center Power & Integration

Company: Armada

Location: USA

Posted Nov 19, 2025

Armada seeks a Senior Electrical Design Engineer to develop modular data center systems. The role involves designing power systems, collaborating with teams, and ensuring compliance. Benefits include competitive salary, equity, and flexible work options.

Writer/Stock Analyst

Company: The Motley Fool

Location: Remote

Posted Nov 19, 2025

The Motley Fool is seeking a skilled freelance writer with expertise in stock analysis to contribute articles on finance and markets. The role offers flexibility, remote work, and opportunities to grow within a diverse team focused on financial education. Candidates must demonstrate writing experience and align with the company's mission to demystify finance.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages