Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Claims Team Lead - Auto/Property

Company: Reserv

Location: USA

Posted Dec 18, 2025

Reserv is an insurtech company leveraging AI and automation to revolutionize claims processes, seeking a motivated Team Lead with leadership and tech expertise. The role offers competitive benefits, remote work flexibility, and opportunities to drive innovation in insurance technology.

Senior Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: Canada

Posted Dec 18, 2025

This job description highlights a Senior FullStack Product Engineer role at Dropbox DocSend, emphasizing opportunities to shape secure document management solutions, lead impactful projects, and contribute to high-growth initiatives. Responsibilities include cross-functional collaboration, quality standards, and oncall rotations, with requirements focusing on expertise in Ruby on Rails, React, and large-scale web development.

Senior Manager - Revenue Enablement

Company: Myriad360

Location: USA

Posted Dec 18, 2025

This job description outlines a Senior Manager of Revenue Enablement role requiring expertise in operationalizing training programs, cross-functional collaboration, and onboarding initiatives. The position emphasizes operational excellence, continuous improvement, and alignment with sales processes, while highlighting company values and benefits.

Engineering Manager - Tax Platform

Company: Airbnb

Location: USA

Posted Dec 18, 2025

This job posting seeks an Engineering Manager to lead a team, collaborate with cross-functional teams, and ensure compliance with tax regulations. The role involves strategic planning, team development, and fostering an inclusive work environment.

Senior Program Director - TTP

Company: Movement Strategy

Location: USA

Posted Dec 18, 2025

This job posting highlights a Senior Program Director role with remote flexibility, competitive pay, and a focus on collaboration and innovation. The company emphasizes diversity, professional growth, and a supportive work environment with benefits like health coverage, retirement plans, and remote work flexibility.

Administrative Business Partner

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description outlines a role for an Administrative Business Partner supporting Dropbox's AI division, emphasizing proactive collaboration, operational leadership, and strategic execution. The position requires managing complex calendars, coordinating travel and events, and maintaining administrative excellence while balancing high-level priorities. Ideal candidates should demonstrate resourcefulness, adaptability, and strong communication skills in a fast-paced environment.

Senior Implementation Consultant

Company: eClinical Solutions

Location: USA

Posted Dec 18, 2025

This job posting highlights opportunities to impact healthcare through clinical data solutions, offering career growth in a fast-growing company with a strong culture and recognition as a top workplace. The role involves consulting, implementation, and collaboration with clients and teams to optimize data strategies and deliver innovative solutions.

Senior Product Marketing Manager

Company: CareMessage

Location: USA

Posted Dec 18, 2025

CareMessage, a nonprofit focused on health equity, seeks a Senior Product Marketing Manager to advance their mission. The role involves shaping product messaging and collaborating across teams to drive adoption and impact.

Senior Infrastructure Software Engineer - Dash

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description highlights a Senior Software Engineer role at Dropbox focused on designing core systems for AI-driven agent platforms. Responsibilities include building orchestration systems, real-time execution frameworks, and evaluation platforms. The role emphasizes collaboration with AI teams and shaping Dropbox's AI infrastructure. Compensation ranges are provided for different US zones.

Enablement Technical Lead

Company: Consensys

Location: USA

Posted Dec 18, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They offer tools like MetaMask and Linea, focusing on making decentralized web accessible. The job opportunities emphasize collaboration, technical expertise, and impactful projects within a dynamic team environment.

Field Marketing Manager

Company: Elicit

Location: USA

Posted Dec 18, 2025

This job posting seeks a Field Marketing Manager to establish and lead Elicits field marketing function, collaborating with sales and cross-functional teams to design programs driving pipeline growth. The role requires 3.5 years of B2B marketing experience, strong project management skills, and an entrepreneurial mindset, with competitive compensation including equity and comprehensive benefits.

Growth Product Manager

Company: Kodify

Location: Spain

Posted Dec 18, 2025

Kodify is seeking a data-driven Growth Product Owner to lead growth initiatives across customer lifecycle stages, emphasizing experimentation, analytics, and cross-functional collaboration. The role requires expertise in conversion optimization, funnel analysis, and scalable growth systems, with competitive benefits including remote work flexibility and professional development opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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