Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Content Lead and Producer (Swedish Speaker)

Company: Raketech Group Limited

Location: Malta

Posted Dec 18, 2025

This job posting seeks a passionate Content Lead to drive growth and innovation in iGaming, emphasizing high-quality content creation and cross-team collaboration. The role involves managing editorial workflows, producing multimedia content, and optimizing SEO while maintaining tonal consistency across platforms.

Product & Research Communications

Company: Runway

Location: North America

Posted Dec 18, 2025

This job description outlines a communications role focused on AI research and content creation, requiring experience in media relations and storytelling. It details responsibilities like crafting narratives, managing speaking opportunities, and collaborating across teams, while also mentioning salary ranges and diversity initiatives.

Games Product Manager - Mainstream

Company: Netflix

Location: USA

Posted Dec 18, 2025

This text describes Netflix's global entertainment services with 300 million members and a job opening for a Games Product Manager. It outlines responsibilities, requirements, and benefits including competitive compensation and comprehensive employee perks.

Senior Backend Engineer

Company: Apollo.io

Location: India

Posted Dec 18, 2025

This job description highlights opportunities to work on cross-functional teams, contribute to technology architecture, and grow in a collaborative environment. It emphasizes mentorship, innovation, and quality-focused development with a modern tech stack.

Senior Strategy & Operations Program Manager

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description outlines a Senior Strategy & Operations Program Manager role at Dropbox, focusing on driving operational excellence through cross-functional collaboration. The position requires translating strategic vision into actionable plans, managing operating cadences, and leading initiatives across product, engineering, and executive teams. Key qualifications include extensive program management experience, data-driven decision making, and expertise in scaling operational systems for high-growth environments.

Concierge - Call Center

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 18, 2025

This job posting describes a Concierge role for American Specialty Health Incorporated, focusing on coordinating Virtual Physical and Occupational Therapy services. The position requires remote work with specific technical requirements, including stable internet connectivity. Responsibilities include member support, appointment scheduling, and maintaining confidentiality. The company emphasizes equal opportunity employment and outlines qualifications and competencies for the role.

Senior Infrastructure Engineer

Company: KoBold Metals

Location: USA

Posted Dec 18, 2025

The text discusses challenges in the mining industry but highlights KoBold's innovative AI-driven exploration methods and successful discoveries. It outlines a technical role requiring infrastructure expertise and emphasizes the company's growth potential and commitment to diversity.

Staff Backend Engineer - New Products

Company: Kalepa

Location: USA

Posted Dec 18, 2025

This job description outlines a senior software engineering role with a competitive salary range of $200k-$235k USD. The position involves developing new product capabilities, iterating rapidly, and influencing AI-driven industry transformation. Requirements include 8+ years of experience, strong technical skills in Python and cloud technologies, and a proactive mindset. Benefits include equity options, significant PTO, global team collaboration, and career growth opportunities.

Senior Frontend Engineer - AI Engineering: Duo Chat

Company: GitLab

Location: North America,Latin America,EMEA

Posted Dec 18, 2025

This job description outlines a Senior Frontend Engineer role focused on developing AI capabilities for GitLab Duo Chat, collaborating across teams, and improving AI integration, testing, and performance in a remote, agile environment.

Strategic Account Executive

Company: GitLab

Location: Israel

Posted Dec 18, 2025

This job description outlines a Strategic Account Executive role focused on managing enterprise accounts, solving business problems, and driving growth through collaboration with cross-functional teams. It emphasizes opportunities for account expansion, strategic partnerships, and long-term customer success.

Account Executive - Direct Mail (Nonprofit)

Company: MissionWired

Location: USA

Posted Dec 18, 2025

MissionWired helps nonprofits create impactful fundraising strategies, achieving over $45 billion in donations. They prioritize social change, diversity, and innovative campaigns while offering competitive benefits and remote work opportunities for Account Executives.

Full-Stack Software Engineer - Product Team

Company: Canopy Connect

Location: USA

Posted Dec 18, 2025

This job posting highlights opportunities to join a growing Product Team as a FullStack Software Engineer, focusing on enhancing user experiences, building integrations, and revamping customer dashboards. The role emphasizes collaboration, ownership, and professional growth, with a competitive salary range for qualified candidates.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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