Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Sr. Backend Developer (Magento 2)

Company: Nutrafol

Location: Remote

Posted Nov 16, 2025

Nutrafol is seeking a Senior Backend Developer with Magento 2 expertise to join their collaborative and innovative team. The role involves developing and maintaining custom modules, integrating with external systems, and mentoring others. Nutrafol offers a competitive salary range of $150,000 to $165,000 USD.

Community Engineer (multiple roles and seniority levels)

Company: Canonical

Location: Remote

Posted Nov 16, 2025

Canonical is seeking a Community Engineer to help build community management at scale. The role involves facilitating community initiatives, supporting volunteer developers, and representing community interests. The position offers a distributed work environment with opportunities for travel and personal development.

Sr API Engineer (Data Platform)

Company: Henry Schein One

Location: Remote

Posted Nov 16, 2025

This job posting describes a senior data platform engineer role with responsibilities including API development, pipeline optimization, team collaboration, and mentorship. It highlights technologies like Python, Spark, and Kafka, along with qualifications and a competitive salary range of $115,000-$150,000. The position offers benefits like healthcare coverage, 401K matching, and career growth opportunities within a healthcare tech company.

Mid-Level Giving Officer

Company: Oxfam America

Location: Remote

Posted Nov 16, 2025

Oxfam is a global organization that fights inequality to end poverty and injustice. They offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. The MidLevel Giving Officer position involves managing and growing a portfolio of high-capacity midlevel donors, implementing one-to-one strategies, and collaborating with various teams to create personalized donor journeys and enhance donor engagement.

Salesforce Technical Project Manager

Company: Guidehouse

Location: Remote

Posted Nov 16, 2025

The job posting is for a Project Manager position at Guidehouse, leading Salesforce Solutions delivery. The role requires strong Salesforce platform expertise, project management experience, and the ability to obtain and maintain a Federal or DoD Public Trust. The position offers competitive compensation and a comprehensive benefits package.

Sales Trader

Company: SFOX

Location: Remote

Posted Nov 16, 2025

The job posting is for a dynamic and experienced Sales Trader with a strong background in cryptocurrency markets. The ideal candidate will have a deep understanding of digital assets, liquidity sourcing, and institutional client engagement. Responsibilities include executing trades, managing client relationships, providing market insights, and collaborating with the trading desk. Requirements include 3+ years of experience, familiarity with crypto products, proven track record of building client relationships, and strong analytical and communication skills.

Director of Customer Success Management

Company: Hostaway

Location: Remote

Posted Nov 16, 2025

Hostaway is a market-leading SaaS company in the vacation rental industry, seeking a Director of Customer Success Management to lead the customer success organization into its next phase of growth. The role involves taking ownership of the customer success function, building strong client relationships, driving key metrics, and leveraging AI to scale the CS function. Hostaway offers competitive compensation, 100% remote work, equity, values-driven leadership, professional growth opportunities, annual paid leave, geographic-specific benefits, and a dynamic team culture.

Technical Architect

Company: Tether

Location: UK

Posted Nov 16, 2025

Tether is a global financial revolution company that provides cutting-edge solutions for businesses to integrate reserve-backed tokens across blockchains. They offer innovative products like the trusted stablecoin USDT, digital asset tokenization services, energy solutions for Bitcoin mining, and data solutions for AI and peer-to-peer technology. Tether aims to democratize access to digital learning and push the boundaries of technology and human potential.

SailPoint Engineer

Company: Guidehouse

Location: Remote

Posted Nov 16, 2025

The job posting is for a Software Development and Support role in the Software Development amp Support job family. The role requires strong knowledge of SailPoint, experience in designing and implementing IAM or cloud-based applications, and the ability to obtain a Public Trust clearance. The position offers a competitive salary range and a comprehensive benefits package.

Senior Software Engineer - Developer Experience Infrastructure

Company: Reddit

Location: Remote

Posted Nov 16, 2025

The Developer Experience team aims to create efficient and reliable tools and processes for developers. The senior engineer role involves building a vision for developer experience, improving frameworks and tooling, scaling infrastructure, and collaborating with cross-functional teams. The position requires experience in large-scale distributed systems, Go, developer tools, and Kubernetes.

Senior Software Engineer - ML Feature Platform

Company: Reddit

Location: Remote

Posted Nov 16, 2025

The Machine Learning Platform team at Reddit is seeking a Senior Software Engineer to work on their ML Feature Platform. The role involves architecting, implementing, and maintaining foundational ML infrastructure used for computing, storing, and retrieving features that power various Reddit features. The ideal candidate should have experience working on large-scale ML systems, building feature stores and feature engineering infrastructure, and be comfortable with distributed systems and big data.

Senior Software Engineer - GraphQL

Company: Reddit

Location: Remote

Posted Nov 16, 2025

The job posting describes a remote-friendly role at Reddit for a GraphQL engineer. The role involves working on the foundational platform for Reddit's GraphQL infrastructure, improving functionality, scalability, and efficiency. The ideal candidate has experience in designing and developing large-scale distributed backend systems, proficiency in Go, and experience with cloud infrastructure. The position offers comprehensive healthcare benefits, 401k match, family planning support, gender-affirming care, mental health benefits, flexible vacation, and paid parental leave.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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