Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Global Lead - Financial Consulting & Advisory

Company: Teach For All

Location: Remote

Posted Nov 16, 2025

This job posting seeks a Global Lead Financial Consulting & Advisory role to support early-stage entrepreneurs and network partners globally. The position focuses on financial sustainability, strategic guidance, and building collaborative communities. It emphasizes leadership coaching, knowledge development, and cross-functional collaboration while offering professional growth and a competitive compensation package.

Senior Software Engineer - Firefox Desktop Integrations

Company: Mozilla

Location: Canada,UK

Posted Nov 16, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. The Firefox team is a community of engineers who care deeply about delivering the fastest, friendliest, most usable browser possible. The role of a Senior Software Engineer involves contributing to the development and improvement of Firefox features related to installs, updates, and OS integrations, as well as tackling platform-specific challenges in low-level operating system integration on Windows and/or macOS.

Digital Sales Representative

Company: Twilio

Location: Ireland

Posted Nov 16, 2025

Twilio is seeking a German-speaking Digital Sales Representative to drive net new revenue and expand their presence in the DACH region. The role involves customer acquisition, value-based selling, and closing deals across all segments. The ideal candidate should have at least 2 years of sales experience in a tech space, native or fluent German language skills, and a strong understanding of the cloud computing and communications business model.

Machine Learning Manager - Ads Marketplace Quality

Company: Reddit

Location: Canada

Posted Nov 16, 2025

Reddit Ads is a fast-growing platform with an ambitious goal to become a massive business. The Manager of Ads Marketplace Quality will play a leading role in shaping Reddit's ads auctions to ensure a great user experience and help the business grow. The role requires management experience and experience executing complex ads projects involving math, auctions, bidding, optimization, and serving infrastructure.

Production Manager - Direct Mail

Company: MissionWired

Location: USA

Posted Nov 16, 2025

MissionWired is a direct marketing agency that helps nonprofits and Democratic organizations create fundraising strategies and campaigns. They have a strong track record of success, having converted over $45 billion in donations for various clients. The company values diversity, inclusion, and social change, and is looking for a production manager to join their direct mail team.

Customer Growth Manager

Company: Cloudbeds

Location: Latin America

Posted Nov 16, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling and crossselling to existing customers through outbound initiatives. The position requires building high-quality sales pipelines, maintaining stakeholder relationships, and demonstrating expertise in hospitality tech. Key qualifications include a proven sales track record, industry knowledge, and proficiency with CRM tools.

Senior Fullstack Engineer - Notifications Engagement

Company: Reddit

Location: USA

Posted Nov 16, 2025

The Notifications team at Reddit is hiring a Senior Fullstack Engineer to help deliver engaging content to users through push notifications and emails. The role involves building across the stack, collaborating with a talented team, mentoring engineers, and contributing to product and technical strategy. The ideal candidate has 8+ years of software engineering experience, with a focus on backend and web platforms, and experience with GraphQL, gRPC, and API design.

Assessment Content Creator - Middle School Math (6-8)

Company: Khan Academy

Location: USA

Posted Nov 16, 2025

Khan Academy promotes free worldclass education globally, emphasizes diversity and innovation, and offers competitive roles with impactful missions and benefits. The text highlights their commitment to equitable learning and professional growth.

Senior Product Design Director

Company: Webflow

Location: USA

Posted Nov 16, 2025

Webflow is a platform that empowers teams to build, manage, and optimize websites using visual development tools, AI-driven personalization, and seamless hosting. The Senior Product Design Director role involves leading product design strategy, managing core product groups, and shaping the future of Webflow's product experience. The company offers competitive compensation, benefits, and a remote-first work environment.

Customer Success Manager

Company: GitLab

Location: USA

Posted Nov 16, 2025

The Customer Success Management (CSM) team is responsible for customer adoption, measurable outcomes, satisfaction, and advocacy. They act as liaisons between customers and the GitLab ecosystem, collaborating with various teams. The role requires experience in customer advocacy, knowledge of Git and software development lifecycle, and continuous integration/continuous deployment.

Data Services Manager

Company: MissionWired

Location: USA

Posted Nov 16, 2025

MissionWired emphasizes its impactful work in fundraising for nonprofits and political campaigns, highlighting successful donations and commitment to social change. The company promotes diversity, equity, and inclusive practices while offering competitive benefits and remote work opportunities for a data services manager role.

Associate General Counsel

Company: Runway

Location: USA

Posted Nov 16, 2025

This job description highlights a senior legal role with opportunities to lead litigation, shape regulatory strategies, and work on cutting-edge technology. The position offers competitive compensation, emphasis on diversity, and growth potential in a dynamic industry.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages