Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Machine Learning Systems Engineer (Training Optimization)

Company: Canva

Location: China

Posted Nov 15, 2025

The company is a team within a Generative AI supergroup focused on inventing foundational technologies for AI-assisted design. They build large-scale models and research to power the Canvas creative intelligence engine, collaborating globally on projects like smart editing and AI video tools. The role is for a Senior Machine Learning Systems Engineer to lead efforts in scaling and optimizing training systems for large multimodal and foundation models, working at the intersection of systems and AI research.

Staff Technical Program Manager - Carrier Integrations

Company: Shippo

Location: USA

Posted Nov 15, 2025

Shippo is a shipping platform that connects merchants to carriers worldwide through a simple API. The company offers competitive shipping rates, label printing, automated international documents, shipment tracking, and returns process facilitation. Shippo aims to make merchants successful through world-class shipping solutions and level the playing field for ecommerce businesses.

ABM Growth Marketer

Company: Athennian

Location: USA

Posted Nov 15, 2025

Athennian is a company that helps legal, finance, and tax teams manage business entities and corporate structures. They are looking for a growth-focused individual to own the execution engine for demand creation. The role involves designing and executing account-based campaigns, building multichannel sequences, deploying AI agents, and conducting strategic outbound calling campaigns. The ideal candidate should have experience in growth marketing, SDR, or RevOps roles, and be proficient with marketing automation platforms and outbound tools.

Salesforce Marketing Cloud Specialist / Expert

Company: Talent Hackers

Location: Nigeria

Posted Nov 15, 2025

The role is for an experienced Salesforce Marketing Cloud Specialist with 45+ years of expertise in managing, optimizing, and innovating email and SMS marketing channels. The specialist will own strategy implementation, work closely with cross-functional teams, and drive measurable growth using advanced Salesforce Marketing Cloud tools and capabilities.

Staff Data Scientist - Operations

Company: Mozilla

Location: Remote

Posted Nov 15, 2025

Mozilla Corporation, a nonprofit-backed technology company, is seeking a Staff Data Scientist to support Global Operations. The role involves leading foundational reporting, automating workflows, and identifying opportunities to improve operational efficiency and performance across various teams. The ideal candidate will have a strong analytical toolkit, fluency in AI technologies, and experience in operational domains.

Staff Software Engineer - Data Platform

Company: Visa

Location: Brazil

Posted Nov 15, 2025

Pismo is a tech company offering cloud-based solutions for banking and fintech, focusing on innovation and scalability. The job involves leading data platform development and collaborating with teams to build financial products.

Product Analytics Implementation Specialist

Company: Leonardo.Ai

Location: Australia

Posted Nov 15, 2025

LeonardoAI is advancing its generative AI platform to empower users with intuitive tools for creating high-quality images and videos. They are seeking a Product Analytics Implementation Specialist to help teams make data-informed decisions by validating event data across various tools and improving tracking processes. The role involves collaborating with engineers, documenting standards, and providing reliable data to support decision-making.

Sr. Manager - Enterprise Sales

Company: Zapier

Location: North America

Posted Nov 15, 2025

Zapier is a company that builds automation software to help businesses scale. They are hiring a Senior Sales Manager to lead their Enterprise Sales team, focusing on selling AI Orchestration platform offerings to customers worldwide. The role involves leading a team, recruiting talent, coaching, building relationships, driving sales operations, and contributing to the sales strategy. Zapier values diversity, inclusion, and remote work, and they have a nonstandard application process to promote equity.

Paid Media Strategy Director

Company: Obility

Location: USA

Posted Nov 15, 2025

The Paid Search Strategy Director is a highly skilled and experienced professional who leads B2B paid media campaigns, providing strategic recommendations, analysis, and reporting. They have a proven track record of success, strong problem-solving skills, and are deeply involved in departmental initiatives and innovation. The role requires extensive experience in B2B digital marketing, strong communication and presentation skills, and expertise in various digital marketing platforms and tools.

Data Analyst - Client Experience

Company: labcorp

Location: USA

Posted Nov 15, 2025

Labcorp West Division is hiring a Data Analyst for Client Experience. The role involves extracting, analyzing, and visualizing data using various tools to support CX goals. The position requires strong SQL skills, business analytics capabilities, and experience with data modeling and visualization. The role offers opportunities to collaborate across teams, present data insights, and leverage AI-based tools to optimize analysis.

Program Manager - Global Sales Organization

Company: VSP Vision

Location: USA

Posted Nov 15, 2025

The job description outlines the responsibilities and requirements for a Program Manager role at VSP Vision. The role involves coordinating multiple related projects, partnering with business leaders, developing program roadmaps, managing governance, monitoring performance, performing risk management, and ensuring adherence to plans and schedules. The ideal candidate should have a bachelor's degree, 6+ years of project/program management experience, strong leadership and communication skills, financial management abilities, and strategic thinking.

Senior Product Manager - Personalization

Company: Spotify

Location: North America

Posted Nov 15, 2025

Spotify is seeking a Senior Product Manager to lead their AI Safety Platform team. The role involves driving product vision, strategy, and roadmap for AI safety, partnering with engineering and research teams, defining multimodal safety capabilities, and building data-driven feedback loops. The ideal candidate has experience in trust & safety systems, AI safety, and can balance internal customer needs with technical realities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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