Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff Software Engineer

Company: Check

Location: USA

Posted Nov 15, 2025

This job description highlights opportunities to impact real-world problems, work with cutting-edge technologies like Python, React, and AWS, and contribute to a collaborative team environment. It emphasizes growth, innovation, and comprehensive benefits including competitive compensation, remote work flexibility, and professional development opportunities.

Software Engineer- Video Signalling (Java and Rust)

Company: Twilio

Location: Ireland

Posted Nov 15, 2025

The job posting is for a Software Engineer position at Twilio to design, build, and optimize the core signalling infrastructure for realtime video communications. The role involves collaborating with cross-functional teams, ensuring high performance and reliability, and staying current with advancements in video technologies.

Senior Backend Engineer

Company: Apollo.io

Location: Remote

Posted Nov 15, 2025

The job description for a Senior Backend Engineer at Apollo emphasizes a collaborative, learning-focused environment. The role involves designing scalable backend endpoints, gathering product requirements, driving full software development lifecycles, mentoring others, and effectively communicating with various teams. The company values quality, performance, and innovation, and seeks candidates with extensive backend development experience, strong problem-solving skills, and familiarity with modern technologies like React, Ruby on Rails, and Kubernetes.

Technical Lead - GenAI

Company: Nearform

Location: India

Posted Nov 15, 2025

Nearform is a global team of data, AI, and engineering experts who build intelligent digital solutions for leading enterprises. They are seeking a Technical Lead to lead development teams, work directly with clients, and translate business requirements into innovative applications. The role involves providing technical leadership, ensuring best practices, and shaping architectural decisions. Nearform offers benefits such as remote work, flexible hours, paid time off, training allowances, and healthcare.

Solutions Architect

Company: One Model

Location: UK

Posted Nov 15, 2025

One Model is a fast-growing people analytics company seeking a passionate Sales Engineer to help scale their product. The role involves conducting platform demonstrations, designing mockups, developing solution diagrams, creating videos, assisting with RFPs, and responding to customer queries. The ideal candidate is a tech-savvy communicator with a passion for people analytics, excellent communication skills, and experience in HR-oriented software solutions.

Senior Backend Engineer - PHP/Go

Company: Hostaway

Location: Remote

Posted Nov 15, 2025

This job posting highlights Hostaway's growth as a market-leading SaaS company offering remote roles for European candidates. The position emphasizes collaboration with key partners, technical challenges, and benefits like competitive pay, equity, remote work flexibility, and a dynamic international team culture.

Solutions Architect

Company: One Model

Location: USA

Posted Nov 15, 2025

One Model is a fast-growing people analytics company seeking a passionate Sales Engineer to help scale their product. The role involves conducting platform demonstrations, designing mockups, developing solution diagrams, creating videos, assisting with RFPs, and responding to customer queries. The ideal candidate is a tech-savvy communicator with a passion for people analytics, excellent communication skills, and experience in HR-oriented software solutions.

Senior Infrastructure Engineer

Company: KoBold Metals

Location: USA

Posted Nov 15, 2025

KoBold Metals is a leading mineral exploration company that uses AI models and novel sensors to discover high-quality copper deposits with less capital than the industry average. The company has a portfolio of over 60 projects and is backed by prominent investors. KoBold is seeking an Infrastructure Engineer to build reliable, scalable infrastructure that supports data-driven exploration insights.

Senior Software Engineer - MetaMask (Accounts Framework)

Company: Consensys

Location: USA

Posted Nov 15, 2025

Consensys is a leading blockchain and web3 software company founded by Joe Lubin, CoFounder of Ethereum. They have pioneered technological developments within the web3 ecosystem through their product suite including MetaMask, Infura, Linea, Diligence, and Phosphor. Consensys aims to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Staff Fullstack Engineer (Python/Vue.js) - AI Engineering: Duo Chat

Company: GitLab

Location: North America,Latin America,EMEA

Posted Nov 15, 2025

This job posting is for a role at GitLab working on AI-driven capabilities, specifically the Duo Chat group. The role involves boosting AI capabilities, integrating tools like Google Vertex AI, and shaping the roadmap. The ideal candidate will have experience with Ruby on Rails, Python, GraphQL, RSpec, and large language models. The role is remote and collaborative, with a focus on code quality, testing, and developing new tools.

Strategic Account Executive

Company: GitLab

Location: Israel

Posted Nov 15, 2025

The role of a Strategic Account Executive involves supporting GitLab's strategic large prospects and customers, providing account leadership, conducting sales activities, ensuring successful product rollout and adoption, generating qualified leads, expanding industry knowledge, preparing reports, contributing to root cause analysis, communicating lessons learned, utilizing a consultative approach, developing account plans, collaborating with marketing, and utilizing GitLab.

Staff Product Manager - AI Eval Platform

Company: Dropbox

Location: USA

Posted Nov 15, 2025

This job description outlines a Staff Product Manager role focused on AI evaluation frameworks at Dropbox, requiring expertise in metrics, cross-functional collaboration, and technical fluency. Responsibilities include defining evaluation systems, building measurement platforms, and ensuring AI quality standards. The role demands 10+ years of experience in ML/AI evaluation and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages