Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Project Manager - Software Implementation

Company: Makersite GmbH

Location: Germany

Posted Nov 15, 2025

Makersite is a fast-growing company pioneering sustainable product development and digital collaboration. They are seeking innovative Project Managers passionate about technology and sustainability to lead software implementation projects, ensuring timely delivery and stakeholder satisfaction. The role offers competitive salary, remote-first flexibility, learning opportunities, and purpose-driven work.

Senior Platform Product Manager - Defense Platform

Company: Airbnb

Location: USA

Posted Nov 15, 2025

The role of a Platform Product Manager for the Defense Platform at Airbnb involves shaping systems and capabilities to safeguard the global community by proactively detecting, deterring, and preventing abuse at scale. The position requires defining a compelling product vision and roadmap, leading cross-functional teams, managing product backlogs, establishing goals and metrics, and leveraging data-driven experimentation to continuously improve defenses and decision systems. The ideal candidate should have 5+ years of product management experience in platform trust and safety or risk domains, exceptional communication skills, strong analytical and problem-solving abilities, and experience driving hypothesis-based product development in a fast-paced environment.

Senior Delivery Manager

Company: NECSWS

Location: UK

Posted Nov 15, 2025

The job description outlines the role of an NEC Digital Senior Delivery Manager, who will support clients through every stage of the delivery lifecycle, ensuring projects run smoothly and efficiently. The role involves managing a multidisciplinary project team, ensuring projects are delivered on time, on budget, and to a high quality, meeting client requirements. The company offers an excellent benefits package, including private medical cover, paid holidays, life assurance, a group pension plan, and flexible benefits.

AI Specialist/Engineer - Qualified Pipeline

Company: Data Meaning

Location: Remote

Posted Nov 14, 2025

Data Meaning seeks AI SpecialistEngineers for a full-time role, emphasizing innovation, technical expertise, and collaboration in AI solutions. The position requires strong machine learning skills, experience with AI frameworks, and ability to work in agile environments. Key responsibilities include developing AI models, analyzing data, and driving strategic decision-making through technology.

Product Support Engineer - Linux,SQL(Night shift)

Company: NECSWS

Location: India

Posted Nov 15, 2025

NEC Software Solutions India, formed from Rave Technologies, offers IT services with 30+ years of experience. They serve diverse industries and seek a Product Support Engineer with strong communication and technical skills.

Channel Account Manager

Company: Canonical

Location: Remote

Posted Nov 14, 2025

Canonical promotes itself as a leading open source provider with global enterprise success, highlighting growth opportunities and a distributed work environment. The job posting emphasizes channel sales expansion, strategic partnerships, and competitive compensation while showcasing the company's innovative tech focus and commitment to diversity.

Senior SDET

Company: Vonage

Location: Spain

Posted Nov 15, 2025

This job description outlines a senior technical leadership role focused on architecture, automation, and quality assurance for API platforms. It details responsibilities like designing test frameworks, collaborating across teams, and mentoring peers, alongside required skills in Python and API design. The posting also highlights benefits such as medical insurance, pension plans, and flexible work arrangements.

Senior Engineering Manager - Community Support Engineering

Company: Airbnb

Location: USA

Posted Nov 15, 2025

The job posting is for a passionate and forward-thinking Senior Engineering Manager to lead the Ambassador Routing and Communications (ARC) team at Airbnb. The role involves establishing a high-performing engineering culture, partnering with product leaders and cross-functional stakeholders, driving agile development processes, coaching and mentoring engineers, shaping the ARC strategy, and managing a distributed team. Exciting projects include Project Vicarius for disaster recovery, Differentiated Service for AI-powered personalized support, Routing 20 for transformation to intelligent routing, and Skill-Based Routing for matching customer inquiries with the best-equipped ambassadors.

Deal Desk Manager

Company: Saviynt

Location: USA

Posted Nov 15, 2025

Saviynt is an identity authority platform that provides customers with visibility, control, and intelligence to defend against threats while empowering users with access to digital technologies. The company is seeking an experienced Deal Desk Manager to lead the Deal Desk function, ensuring seamless and profitable execution of complex high-value transactions. The role requires strategic leadership, deep expertise in SaaS business models, and proven leadership ability to manage commercial risk and drive process excellence across a high-growth sales organization.

Tech Lead Databricks Data Engineer

Company: Mitre Media

Location: USA

Posted Nov 14, 2025

Mitre Media seeks a Tech Lead Data Engineer to build AI-driven FinTech solutions. The role involves designing ETL pipelines, ensuring data quality, and working with cutting-edge tech like Databricks and LLMs. The company offers autonomy, competitive compensation, and growth opportunities.

Senior Product Manager

Company: InPost

Location: Remote

Posted Nov 14, 2025

InPost Group is an innovative European out-of-home deliveries company with a market capitalization of about $5 billion. They are looking for an experienced consumer-focused Product Manager to manage technology products in the mobile apps area, drive innovation, and lead product development efforts. The ideal candidate should have around 3 years of experience building high-impact mobile app products, proficiency in English and French, and a passion for scale, bias for outcomes, and long-term value.

Program Manager

Company: phData

Location: Latin America

Posted Nov 15, 2025

The job posting is for an experienced Program Manager to lead the company's next phase of growth. The ideal candidate will have a strong track record of managing large strategic customer portfolios, developing a robust delivery organization, and nurturing future leaders within the team. The role involves overseeing multiple high-visibility projects, ensuring alignment across internal teams and key stakeholders, and driving the company's next stage of growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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