Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Event Operations Coordinator

Company: Gcore

Location: Poland,Serbia,Cyprus

Posted Nov 14, 2025

Gcore is an international cloud and edge leader providing web performance, content delivery, and security solutions. They collaborate with industry giants like Intel, Dell, NVIDIA, and Equinix. Gcore is seeking an Event Operations Coordinator to manage internal and external events, working closely with various teams and partners.

Senior Product Manager: Claims Engine

Company: Grow Therapy

Location: USA

Posted Nov 14, 2025

The job posting is for a product team member to design a game-changing billing system for a mental healthcare company. The role involves owning the product roadmap, building an industry-leading revenue cycle system, leveraging AI/ML for intelligent collections, collaborating with engineering and revenue cycle teams, and shaping the product culture. The ideal candidate should have 5+ years of product management experience, preferably in healthcare, and a passion for user empathy and adaptability.

Client Relationship Manager

Company: NXTThing RPO

Location: USA

Posted Nov 14, 2025

NXTThing is a recruitment process outsourcing (RPO) company that combines innovative technology with a human touch to transform how companies attract top talent. They offer tailored solutions and aim to elevate talent acquisition through dynamic leadership and advanced strategies. The ideal candidate is an experienced recruiter with 3+ years of experience, strong communication skills, and knowledge of creative sourcing techniques.

Product Marketing Manager - Emerging Products

Company: Figma

Location: Remote

Posted Nov 14, 2025

Figma is seeking a fullstack Product Marketing Manager to support their emerging products. The role involves partnering with product, sales, design, and marketing teams to develop go-to-market strategies, launch products, and drive adoption. The ideal candidate should have 6+ years of product marketing experience, be able to manage stakeholders at all levels, and have a track record of managing cross-functional initiatives from ideation to execution and measurement.

Principal Data System Architect - Data Engineering & Monetization

Company: GitLab

Location: USA

Posted Nov 14, 2025

The role of Data System Architect at GitLab involves driving the strategic evolution of the company's data platform. The position requires designing scalable distributed solutions, defining data product standards, building governed data services, and partnering with product and engineering teams. The ideal candidate should have experience in architecting large-scale distributed data systems, leadership skills, and expertise with modern data stack technologies.

Platform Support Manager

Company: Saviynt

Location: USA

Posted Nov 14, 2025

This text describes a Manager Platform Support role with responsibilities in operational excellence, process optimization, performance management, and team leadership. It outlines qualifications requiring experience in SaaS support, technical proficiency, and compliance frameworks like FedRAMP.

Data Scientist

Company: Figma

Location: USA

Posted Nov 14, 2025

Figma is seeking an experienced Data Scientist to join their growing data team. The role involves collaborating across teams, building models and analytical frameworks, developing tools and systems, owning complex data projects, and championing data quality and accessibility. The ideal candidate should have 4+ years of experience in Analytics or Data Science, fluency in SQL and a scripting language like Python or R, experience with distributed data systems, and a strong foundation in statistical methods and experimentation.

Senior Systems Engineer

Company: MrBeast

Location: USA

Posted Nov 14, 2025

The role is for a Senior Systems Engineer to build and maintain HR tech systems for a fast-growing company. The position involves designing integrations, automating workflows, setting up data pipelines, leading migrations, and ensuring security and compliance. The ideal candidate has 5+ years of experience with HRIS or enterprise SaaS platforms, proficiency with APIs and scripting, and strong SQL skills.

Applied Scientist

Company: KoBold Metals

Location: USA

Posted Nov 14, 2025

KoBold Metals is a leading AI-driven mineral exploration company that has discovered high-quality copper deposits with less capital than the industry average. They are seeking a data scientist to develop advanced instruments and models to guide their exploration programs and accelerate the discovery of critical battery metals.

Omnichannel Outbound Lead

Company: Trafilea

Location: Remote

Posted Nov 14, 2025

Trafilea is a tech-driven platform with global reach and significant revenue, seeking an Outbound Omnichannel Lead to optimize logistics and scale brands. The role involves managing international operations, automation, and collaboration with teams, offering remote work and competitive benefits.

Partner Manager - Scaled

Company: Figma

Location: USA

Posted Nov 14, 2025

The Figmas Business Development & Partnerships team plays a critical role in accelerating company goals by working with partners to enhance product experiences, expand the ecosystem, and drive user and revenue growth. The Scaled Partner Manager role involves managing relationships with technology partners, developing scalable engagement programs, collaborating cross-functionally, and contributing partner insights to shape platform improvements and future ecosystem strategy.

Sales Account Executive - Symmetry

Company: Gusto, Inc.

Location: USA

Posted Nov 14, 2025

The role of an Enterprise Account Executive at Symmetry Software involves expanding the company's impact by bringing payroll compliance solutions to service providers and enterprise-level employers. The position requires collaborating cross-functionally with various teams to drive high-value deals in a dynamic, high-growth environment. The ideal candidate should have 8+ years of B2B SaaS enterprise sales experience, a proven track record of exceeding quotas, and strong communication and problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages