Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Machine Learning Engineer - Dash

Company: Dropbox

Location: Canada

Posted Dec 18, 2025

This job description highlights a Senior Machine Learning Engineer role at Dropbox, emphasizing contributions to AI-driven innovations and impactful user experiences. The position involves designing large-scale ML systems, collaborating across teams, and advancing the company's mission. Requirements include expertise in ML/AI systems, programming languages, and experience with cutting-edge technologies. The role offers opportunities to shape future directions and influence millions of users through transformative AI solutions.

Senior Strategy & Operations Program Manager

Company: Dropbox

Location: Canada

Posted Dec 18, 2025

This job description outlines a Senior Strategy & Operations Program Manager role at Dropbox, emphasizing cross-functional collaboration, operational excellence, and strategic leadership. The position requires experience in program management, data-driven decision making, and aligning teams across Product, Engineering, Design, and GTM. Key responsibilities include defining strategic vision, managing operating cadences, and driving execution while maintaining transparency and accountability.

Staff Technical Program Manager - Carrier Integrations

Company: Shippo

Location: USA

Posted Dec 18, 2025

Shippo's mission is to support ecommerce through shipping solutions. The role involves managing carrier integrations and offers competitive benefits like healthcare, flexible work, and professional growth opportunities.

iOS Software Engineer - Mobile Infrastructure

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description highlights a critical role in enhancing Dropbox's mobile infrastructure, focusing on improving build systems and CICD pipelines. The position offers opportunities to collaborate with cross-functional teams and shape core systems impacting millions of users. Responsibilities include maintaining tooling, optimizing workflows, and supporting scalable solutions. Compensation ranges are provided for different US zones.

Head of Home Supply

Company: Airbnb

Location: Canada

Posted Dec 18, 2025

This job description outlines a leadership role at Airbnb Canada focused on growing the Homes Supply business through strategic initiatives, team collaboration, and market expansion. The position requires extensive experience in operations and leadership, with emphasis on driving growth, fostering innovation, and maintaining high-quality standards across diverse markets.

Sr. Analytics Consultant (Power BI)

Company: phData

Location: Latin America

Posted Dec 18, 2025

phData, a dynamic data leader, seeks consultants with expertise in data analytics and visualization. They offer a remote-first environment, competitive benefits, and opportunities for growth.

Engineer - Full Stack (Revenue Zone)

Company: Zapier

Location: North America

Posted Dec 18, 2025

Zapier is hiring a Full Stack Engineer to enhance customer experiences through AI collaboration, emphasizing innovation, diversity, and inclusive practices.

Graphic Designer

Company: GuidePoint Security

Location: USA

Posted Dec 18, 2025

This job description outlines a Graphic Designer role requiring 5+ years of experience to create branding assets, collaborate with marketing teams, and maintain design standards. It emphasizes creativity, technical skills, and cross-functional collaboration in a corporate B2B environment.

GTM Engineer

Company: Athennian

Location: USA

Posted Dec 18, 2025

Athennian promotes a growth-focused role with AI-driven demand creation, emphasizing collaboration across marketing, sales, and RevOps. The company highlights a dynamic startup culture, comprehensive benefits, and a remote-first work environment with strong emphasis on outcomes and learning.

Sales Development Representative

Company: Lattice

Location: USA

Posted Dec 18, 2025

The job posting highlights the role of an Inbound Sales Development Representative at Lattice, emphasizing a collaborative culture, growth opportunities, and competitive compensation including salary ranges, benefits, and variable pay.

Senior Software Engineer II - Messaging Platform

Company: HubSpot

Location: UK

Posted Dec 18, 2025

The text highlights HubSpot's messaging infrastructure team, emphasizing their role in handling massive scale email operations, ensuring reliability security and deliverability. It describes the team's work on intelligent routing, global IP networks, and mission-critical systems that power billions of messages monthly, impacting customer communication and business success.

Senior Consultant - NICE CXone

Company: TTEC Digital

Location: Philippines

Posted Dec 18, 2025

This job description outlines a remote Senior Engineer role at TTEC Digital focusing on NICE CXone software development with technical expertise requirements. It highlights benefits like medical/dental coverage, PTO, and remote work flexibility while detailing responsibilities across software design, testing, and team collaboration.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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