Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Jira Software Engineer

Company: Canonical

Location: Remote

Posted Nov 11, 2025

Canonical promotes itself as a leading open-source provider with global impact, offering a remote-friendly work environment, professional growth opportunities, and competitive benefits. The job posting highlights innovation, collaboration, and a commitment to excellence in a distributed team setting.

Project Assistant - Special Projects

Company: Wolfram

Location: Remote

Posted Nov 11, 2025

Wolfram is seeking a proactive Project Assistant for special projects. The role involves coordinating and guiding projects, strong organizational and communication skills, and experience with programming languages and project management. The position is fully remote for candidates from specific Latin American countries.

Director - Outcomes Research

Company: Viatris

Location: Remote

Posted Nov 11, 2025

Viatris is a healthcare company that aims to provide high-quality, accessible medicines and innovative solutions to improve patient health worldwide. The company focuses on evidence generation, strategic leadership in outcomes research, and operational excellence. Viatris values collaboration, communication, and stakeholder engagement to drive positive change in the healthcare industry.

Property Management Assistant

Company: PLACE Corporate Careers

Location: Remote

Posted Nov 11, 2025

PLACE is a technology and business services platform that simplifies the real estate lifecycle for consumers and agents. It offers services like bookkeeping, human resources, legal, design, marketing, talent acquisition, business training, and coaching. Brivity VA, a brand of PLACE, is hiring a Property Management Assistant to support their property management division, handling tasks like tenant relations, leasing support, owner communication, maintenance coordination, and administrative support.

Senior Machine Learning Engineering Manager - Gen AI

Company: Dropbox

Location: Remote

Posted Nov 11, 2025

This job description outlines a senior engineering manager role at Dropbox focused on leading AI product development for Dash. The position requires extensive technical expertise in ML/AI, strong leadership skills, and experience scaling engineering teams. Responsibilities include team development, product strategy, and operational excellence, with competitive compensation across multiple US regions.

Senior Field Marketing Manager - NAE Corporate Events & NA

Company: Menlo Security

Location: Remote

Posted Nov 11, 2025

Menlo Security is a well-funded cybersecurity company with a mission to enable secure connections and collaboration. They are expanding their team and seeking passionate, ethical, and agile talent. The role described is a crucial position responsible for driving pipeline and revenue growth through corporate events and regional field marketing in the North America West sales territory.

Solutions Architect for Automotive

Company: Canonical

Location: Remote

Posted Nov 11, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise and technology markets. The company is hiring a Solutions Architect for Automotive to help partners understand and embrace their open source platform. The role requires expertise in Linux, embedded systems, and customer-facing engagement.

Director of Product - Develop

Company: Webflow

Location: Remote

Posted Nov 11, 2025

Webflow's mission is to empower developers with a unified platform combining AI, design, and hosting. They seek a Director of Product to lead innovation, offering competitive compensation and benefits.

Sales Performance Management Consultant

Company: Delbridge Solutions Inc.

Location: Remote

Posted Nov 11, 2025

Delbridge Solutions, a fast-growing technology company, is seeking a Sales Performance Management Consultant with 2-3 years of experience. The role involves providing client-focused solutions, collaborating with teams, and delivering exceptional results. The company offers competitive salary, remote work, and career growth opportunities.

Head of Trading Infrastructure

Company: Kraken

Location: Remote

Posted Nov 11, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They are seeking a Head of Trading Infrastructure to set the vision and strategy for their exchange systems, focusing on building a fast, reliable, and trusted trading platform. Kraken values diversity, inclusion, and equal opportunity, and they celebrate their employees' unique perspectives and talents.

Product Manager - Cloud Application Security

Company: Data Theorem

Location: Remote

Posted Nov 11, 2025

Data Theorem is seeking a talented Product Manager to lead the development of security products for Cloud-Native Applications and APIs. The role involves collaborating with engineering teams, stakeholders, and customers to shape product strategy, prioritize features, and drive innovation in application and cloud security. The ideal candidate has a strong technical background, experience in product management, and excellent communication and leadership skills.

Ecommerce Content Marketing Manager

Company: Pipe17

Location: Remote

Posted Nov 11, 2025

The job posting is for a highly motivated content marketing professional to lead high-profile campaigns, develop an SEO strategy, and manage content production. The ideal candidate should have experience in B2B SaaS content marketing, ecommerce market knowledge, strong writing and storytelling skills, and a growth mindset. The role involves collaborating with cross-functional teams and working in a fast-paced startup environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages