Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Practice Engineer

Company: GitLab

Location: USA

Posted Dec 18, 2025

This role involves building platforms and tools for customer success, collaborating with stakeholders, and developing integrations. It requires expertise in programming, DevOps, and cloud technologies.

Sr. Director - Design, Consumer

Company: Kraken

Location: USA

Posted Dec 18, 2025

The text promotes Kraken's mission to accelerate crypto adoption and financial freedom through innovation, highlighting their global team, industry-leading security, and commitment to crypto education. It emphasizes opportunities for design leadership and collaboration across key product areas like trading, payments, and equities, while showcasing the company's culture of mission-driven excellence.

Customer Support Engineer

Company: Snowplow Analytics

Location: Remote

Posted Dec 18, 2025

Snowplow seeks a Customer Support Engineer in Colombia, offering remote work, AI tech engagement, and a competitive package. The role involves technical support, problem-solving, and working with global teams. Benefits include flexible hours, home office equipment, and career growth opportunities in a mission-critical role.

Brand and Marketing Manager – Swedish Speaking

Company: Raketech Group Limited

Location: Malta

Posted Dec 18, 2025

This job description seeks a passionate Brand and Marketing Manager with Swedish language skills to drive growth and innovation in the iGaming industry. The role involves strategic brand development, cross-functional collaboration, and data-driven marketing initiatives to establish a consistent brand presence and achieve sustainable growth.

Enterprise Account Executive

Company: ElevenLabs

Location: Remote

Posted Dec 18, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek an Enterprise Account Executive to drive expansion, emphasizing impact and AI-driven solutions.

Staff Application Engineer - Workplace Technology

Company: Mozilla

Location: Canada

Posted Dec 18, 2025

Mozilla's mission to improve the internet through innovation in AI and security. They seek a Staff Software Engineer to build scalable systems, with competitive benefits and a focus on open-source collaboration.

Events and Experiences Manager

Company: Mercury

Location: USA

Posted Dec 18, 2025

This job posting describes a role leading team onsites and employee experiences at Mercury, emphasizing culture-building, event management, and competitive compensation. It outlines responsibilities, qualifications, and benefits while maintaining a professional tone.

The SafetyWing Digital Nomad Residency

Company: SafetyWing

Location: Remote

Posted Dec 18, 2025

SafetyWing offers a $4000 reimbursement for digital nomads, providing support, mentorship, and community access. Applicants must share their story and meet travel and residency criteria.

Director IT & Security

Company: HighlightTA

Location: Toronto

Posted Dec 18, 2025

Q4's platform helps companies manage investors and drive valuations. They seek a Director IT & Security with expertise in cloud security and compliance. The role involves leading security operations and fostering innovation through diverse teams.

Mobile Engineer - Digital Identity

Company: Spruce

Location: USA

Posted Dec 18, 2025

SpruceID seeks a Mobile Engineer to develop secure digital identity solutions for governments and enterprises. The role involves Flutter development, security standards, and collaboration with public sector partners. Compensation ranges from $120k to $200k.

Engineering Manager - Mobile Platform

Company: Platform Science

Location: USA

Posted Dec 18, 2025

Platform Science is seeking an Engineering Manager to lead their mission-critical Driver Framework Team, focusing on developing scalable Android solutions for transportation. The role involves managing a team, driving technical strategy, and collaborating with cross-functional teams. The company emphasizes innovation, diversity, and employee growth, offering competitive benefits and a collaborative work environment.

Community Manager

Company: Manta Network, Powered by p0x labs

Location: any

Posted Dec 18, 2025

Manta is seeking a Community Manager for Korea to grow and manage their local presence, with responsibilities including community engagement, localization, advocacy, and partnerships. The role requires 2+ years of experience in Web3/crypto marketing, native Korean and fluent English skills, and cultural fluency in Korean crypto culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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