Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Analyste Développeur .Net OCR (Val de Fontenay)

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

The text promotes IBM Consulting's role in innovative cloud and AI solutions, emphasizing collaboration with global clients, career growth, and technical expertise. It highlights strategic initiatives for digital identity compliance and development opportunities in a supportive environment.

Expert Labs Project Administrator

Company: IBM

Location: BUDAPEST, HU

Posted Dec 18, 2025

The role involves supporting financial objectives through project management and accounting skills, requiring proficiency in English and Italian, with a collaborative team environment focused on delivering world-class services.

Expert monétique paiement - IBM Client Inovation Center - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

This text describes a consulting role at IBM focusing on digital transformation, collaboration with global clients, and career development through innovative technologies and strategic partnerships.

Technical Consultant-Cloud Security Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description outlines a role as an Application Security Consultant at IBM Consulting, focusing on software development, security expertise, and compliance. Responsibilities include managing SaaS applications, ensuring security baselines, and monitoring vulnerabilities. Required qualifications include a bachelor's degree and specific technical skills in security and compliance.

Sr Managing Consultant Supply Chain - Planning & Logistics

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting highlights opportunities to work with global leaders, drive transformative supply chain projects, and access career growth in an innovative environment. IBM Consulting seeks a Senior Managing Consultant with expertise in supply chain transformation, AI, and logistics systems to lead strategic initiatives and collaborate on large-scale programs.

BPO Strategy Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 18, 2025

This role involves consulting and innovating BPO services, collaborating with clients for transformative solutions, and offering career growth opportunities at IBM. The position emphasizes co-creation partnerships, technological integration, and driving digital transformation through strategic consulting and project management.

Talent Acquisition Partner (RPO) Querétaro

Company: IBM

Location: Mexico City, MX

Posted Dec 18, 2025

This text describes a Talent Acquisition Partner role at IBM, outlining responsibilities such as managing recruitment processes, collaborating with hiring managers, and ensuring client satisfaction. It details required qualifications, including a bachelor's degree, 7+ years of recruitment experience, and bilingual proficiency. The role emphasizes client management, data analysis, and contributing to talent acquisition strategies.

Product Management - junior

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 18, 2025

This job description highlights opportunities to build foundational skills, collaborate across disciplines, and make a meaningful impact on IBM's product strategy. The role involves cross-functional teamwork, innovation, and contributing to strategic programs while gaining domain expertise in product lifecycle management.

Application developer-Mobile IOS

Company: IBM

Location: NO City, BR

Posted Dec 18, 2025

IBM Consulting offers career opportunities focused on client relationships, hybrid cloud, and AI innovation. The role emphasizes collaboration, growth, and delivering impactful solutions through global delivery centers.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This role involves leading teams to innovate and deliver solutions for clients using IBM's technology, focusing on collaboration and strategic growth.

Analista de crédito junior

Company: IBM

Location: Bogota, CO

Posted Dec 18, 2025

The text describes a career in IBM Consulting focused on client relationships and hybrid cloud/AI solutions, alongside a bank's credit management role involving operational tasks, compliance, and technical expertise requirements.

2026 Intern:  Research Scientist – AI-powered Automation

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

IBM Research seeks interns to advance AI and foundation models, emphasizing innovation, collaboration, and expertise in areas like NLP, edge AI, and machine learning. The role requires strong technical skills and a passion for impactful research.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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