Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Employment Counsel

Company: Stripe

Location: USA

Posted Dec 17, 2025

Stripe seeks employment lawyers to support global compliance and business growth, emphasizing impactful work on a mission-driven scale with opportunities for professional development and strategic influence.

Supply Tech Lead

Company: Airbnb

Location: USA

Posted Dec 17, 2025

Airbnb seeks a Supply Tech Lead to drive platform strategy and growth, focusing on cross-functional collaboration and innovation in global expansion. The role emphasizes platform ownership, experimental frameworks, and scaling successful programs into core infrastructure.

Senior Brand Writer - Writing Studio

Company: Dropbox

Location: USA

Posted Dec 17, 2025

This job description outlines a brand writer role at Dropbox, emphasizing responsibilities like refining brand voice, collaborating across teams, and scaling brand experiences. It highlights requirements such as 10+ years of experience and skills in storytelling, with compensation details for different US zones.

Enterprise Customer Success Manager - French

Company: Synthesia

Location: Europe

Posted Dec 17, 2025

Synthesia simplifies video creation, offering scalable solutions for businesses. With a focus on customer success and growth, they've gained trust from major brands and are expanding globally.

Lead, Advanced Analytics - Community Support

Company: Airbnb

Location: USA

Posted Dec 17, 2025

This job description outlines an Advanced Analytics lead role at Airbnb, focusing on data-driven decisions, product analytics, and team collaboration. It highlights required expertise in statistics, programming, and cross-functional teamwork, along with the company's commitment to diversity and inclusion.

Senior Android Software Engineer - Mobile Experience

Company: Dropbox

Location: USA

Posted Dec 17, 2025

This job description highlights a Senior Android Engineer role at Dropbox with opportunities to impact users, solve complex challenges, and collaborate across teams. Responsibilities include leading feature development, mentoring junior engineers, and maintaining code quality. The position offers competitive compensation in specific US zones.

Community Enablement Lead

Company: Stripe

Location: USA

Posted Dec 17, 2025

Stripe seeks a Community Enablement Manager to foster global communities around its financial platform, emphasizing growth and collaboration. The role involves creating resources for community builders, developing initiatives to educate users, and supporting events that align with Stripe's mission to expand internet economic opportunities.

Community Engagement Manager

Company: Stripe

Location: USA

Posted Dec 17, 2025

Stripe's mission to increase the GDP of the internet presents an unprecedented opportunity to impact the global economy. The role involves managing community builders, fostering relationships, and driving program strategy through engagement and feedback.

Senior Brand Writer - Writing Studio

Company: Dropbox

Location: Canada

Posted Dec 17, 2025

This job description outlines a brand writer role at Dropbox, emphasizing responsibilities like refining brand voice, collaborating across teams, and elevating writing standards. Requirements include extensive experience in brand copywriting and cross-functional collaboration, with competitive compensation in Canada.

Senior DevOps Engineer | AWS, CI/CD, Microservices

Company: Nuvolar

Location: Spain

Posted Dec 17, 2025

This job posting highlights Nuvolar's Senior DevOps Engineer role with opportunities for remote work, flexible schedules, international collaboration, and professional growth. The company emphasizes a people-first culture, impactful projects in healthcare and technology, and comprehensive benefits including mental health support and career development resources.

Sr. Business Architect

Company: phData

Location: USA

Posted Dec 17, 2025

The text describes a Senior Business Architect role emphasizing collaboration with clients, designing data strategies, and leveraging AI for business improvement. It highlights qualifications requiring experience in data analytics and strong communication skills, while also mentioning benefits like a remote work environment and professional development opportunities.

Senior Engineering Manager - Infrastructure

Company: Airbnb

Location: USA

Posted Dec 17, 2025

This job posting highlights the role of an Engineering Manager at Airbnb, focusing on leading teams, driving technical strategy, and fostering an inclusive culture. It emphasizes the company's commitment to diversity and innovation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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