Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Security Specialist Intern - Infrastructure Security

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

The text describes a career in IBM Consulting focused on client relationships, hybrid cloud/AI solutions, and security expertise. It highlights opportunities for growth, innovation, and technical skills development in a collaborative environment.

Package Consultant-Oracle Business Analytics

Company: IBM

Location: Kolkata, IN

Posted Dec 17, 2025

The text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and career growth. It outlines responsibilities, required skills in technology integration, and the importance of continuous learning in a supportive work environment.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The role involves working in IBM's delivery centers to deliver technical expertise, requiring teamwork, training skills, and technical testing abilities.

Business Transformation Consultant-Finance Transformation

Company: IBM

Location: SYDNEY, AU

Posted Dec 17, 2025

The text promotes IBM Consulting's internship program, emphasizing career growth, collaboration with clients, and opportunities for professional development. It highlights a supportive culture, skill-building, and exposure to innovative projects in hybrid cloud and AI, while showcasing a positive outlook on long-term career advancement.

Data Scientist Intern: 2026 - Research Triangle Park

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 17, 2025

This text describes an internship opportunity at IBM's Business Platform Transformation, highlighting roles in AI and data science with collaborative environments, professional development, and impactful projects. It outlines responsibilities involving machine learning, strategic planning, and project management, along with required technical skills and soft skills.

Oracle Cloud Projects & Grants Lead (Public Sector/K12)

Company: IBM

Location: Irvine, US

Posted Dec 17, 2025

This job description outlines a role as an Oracle Cloud PPM Lead, requiring expertise in managing project portfolio modules, client collaboration, and strategic partnerships. Responsibilities include leading project implementations, configuring systems, and ensuring alignment with business processes. The position demands extensive ERP experience, strong communication skills, and the ability to work in a dynamic environment.

Data Scientist-Advanced Analytics - Junior

Company: IBM

Location: NO City, BR

Posted Dec 17, 2025

This job posting describes a role within IBM Consulting's innovation centers, focusing on data visualization tools like PowerBI, Spotfire, and Tableau. The position requires a bachelor's degree and expertise in data visualization technologies, with emphasis on delivering technical solutions to clients worldwide.

Application Developer - RPA

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

The text describes an Application Developer role at IBM, highlighting responsibilities like software development, strategic projects, and career growth opportunities. It emphasizes benefits such as learning resources, global impact, and cross-functional collaboration, while mentioning perks like travel and skill development.

SAP PLM Technical Support

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients and technical expertise in SAP systems. It outlines responsibilities involving implementation and support of PLM solutions, along with required skills in ABAP and problem-solving for enterprise-level companies.

Data Engineer Machine Learning

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

The text describes job responsibilities related to designing data systems, maintaining infrastructure for machine learning models, and required qualifications such as a bachelor's degree and specific technical skills. It also mentions preferred postgraduate studies in data.

Application Developer-ServiceNow

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This role involves collaborating with global clients on innovative projects, requiring a bachelor's degree and certifications in ServiceNow products, with opportunities for professional growth through strategic partnerships and technology platforms.

Consultant Oracle Cloud PPM

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. The role involves delivering Oracle Cloud PPM projects, leading solution development, and supporting client success through expertise in finance, technology, and process optimization.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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