Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

AI Developer - Experienced

Company: IBM

Location: Kochi, IN

Posted Dec 17, 2025

This job posting describes a role in Kochi India focused on AI and data engineering for digital transformation. Responsibilities include building AI agents, developing data pipelines, and collaborating globally. Required skills involve Python, SQL, and data pipeline experience. The position offers opportunities to impact business outcomes through innovative solutions.

Package Consultant-SAP Ariba SLP

Company: IBM

Location: KARACHI, PK

Posted Dec 17, 2025

The text outlines job responsibilities related to customer needs analysis, solution design, and sales support. It details required education, technical expertise, and preferred skills such as business process development and quantitative analysis. The role emphasizes collaboration, client relationship building, and staying updated with procurement solutions.

Package Consultant-Oracle HCM Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This text promotes an Oracle Cloud Consultant role at IBM Consulting, emphasizing collaboration, innovation, and career growth opportunities. It highlights working with global clients on hybrid cloud and AI solutions, along with technical expertise requirements and preferred qualifications.

Application Developer-Edge & Network Cloud

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

The text highlights opportunities in IBM Cloud, emphasizing career growth, innovation, and technical development. It outlines roles involving product development, collaboration, and expertise in cloud technologies, with requirements including certifications and experience in networking and automation.

Quality Engineer Intern - Fullstack

Company: IBM

Location: Giza, EG

Posted Dec 17, 2025

IBM Consulting offers roles in hybrid cloud and AI with collaboration opportunities. Responsibilities include testing, automation, and cross-functional teamwork in a growth-focused environment.

SAP BTL Lead

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client relationships, hybrid cloud, and AI innovation. The culture emphasizes growth, collaboration, and technical expertise in roles like Application Developer and Security Administrator.

Data Engineer - Data Platforms - Azure

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description outlines a Data Engineer role focused on building scalable data platforms on Microsoft Azure, designing ETL pipelines, and developing analytics solutions. The position requires expertise in Azure tools, SQL, Power BI, and data governance, with opportunities to collaborate across industries and deliver impactful cloud-native solutions.

SAP Advanced Variant Configuration (AVC) Lead

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description highlights a role in IBM Consulting's SAP Advanced Variant Configuration team, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and responsibilities involving configuration modeling, governance, and integration with business processes. The position requires expertise in SAP modules and offers flexibility to work from anywhere in the US.

SAP FI Consultant - Group Reporting (Hana)

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and the role's focus on delivering high-quality SAP HANA implementations. It highlights the importance of technical expertise, industry knowledge, and working within IBM's delivery centers to drive technological adoption and client success.

Analista de Infra/SRE

Company: IBM

Location: NO City, BR

Posted Dec 17, 2025

This text describes a career opportunity at IBM Consulting focused on digital transformation through agile methodologies and AI-driven processes. It highlights collaboration with clients, innovation in cloud and AI solutions, and a culture emphasizing long-term growth, technical expertise, and creative problem-solving. The role requires DevOps/SRE skills, Kubernetes administration, and automation expertise, with a strong emphasis on career development and impactful outcomes.

Microsoft Dynamics 365 CE - Developer

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This role involves developing CRM solutions and collaborating with teams to enhance client projects, requiring expertise in Dynamics 365 and Power Platform.

Technical Support engineer - PLM QM

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

IBM Consulting offers global collaboration opportunities with innovative clients. The role involves SAP HANA SCM QM consulting, requiring a bachelor's degree and technical expertise in quality management processes.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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