Trusted Advisor Jobs in New York City, NY
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3948: Corp Comms Lead - Philippines (Communications Senior Manager)
Company: Accenture
Location: Philippines Mandaluyong City
Posted Apr 23, 2024
Accenture is seeking a Corporate Communications Senior Manager for the Philippines. The role involves developing and executing a media strategy, creating content, managing external partners, training business leaders, and handling local issues and crises. The ideal candidate should have a strong understanding of the technology and BPS services industries, excellent communication skills, and experience in managing agencies, teams, and budgets. They should also have crisis management experience, a continuous learning mindset, and the ability to negotiate and build consensus. Fluency in German and English is required, along with a passion for delivering high-quality work that aligns with Accenture's business strategy.
Sales Development Representative Lead
Company: Pinwheel
Location: New York City, NY
Posted Apr 22, 2024
Pinwheel is a company that provides frictionless account activation solutions for banks, enabling them to win primacy by making switching direct deposits easy. They achieve this through exclusive partnerships with payroll providers, allowing instant authentication of consumers without credentials. Their platform is secure, connecting to over 1,800 platforms and 1.5 million employers. Pinwheel's services include direct deposit switching, earned wage access, income & employment verification, and more. They are seeking a Sales Development Representative Lead to manage their SDR team, find new clients, and prospect for new customers. The ideal candidate should have 4+ years of sales experience, preferably in a SaaS company, and be able to communicate Pinwheel's value proposition effectively. Pinwheel offers excellent compensation, benefits, and the opportunity to work in a high-growth environment, building fairer financial systems for all.
Senior Sustainment Engineer
Company: IDEX Corporation
Location: Rochester, NY
Posted Apr 21, 2024
IDEX is a company that offers a range of opportunities for professionals to build and grow their careers. The company has a diverse range of businesses across the globe, and is looking for a Senior Sustainment Engineer to join its team. The role involves leading projects to improve the capability and efficiency of engineered product offerings, and working closely with various departments to achieve goals.
Customer Experience Analyst II
Company: ACV Auctions
Location: Buffalo, NY
Posted Apr 20, 2024
<p>If you are looking for a career at a dynamic company with a peoplefirst mindset and a deep culture of growth and autonomy ACV is the right place for you Competitive compensation packages and learning and development opportunities ACV has what you need to advance to the next level in your career We will continue to raise the bar every day by investing in our people and technology to help our customers succeed We hire people who share our passion bring innovative ideas to the table and enjoy a collaborative atmosphere <p> <p>Who we are <p> <p>ACV is a technology company that has revolutionized how dealers buy and sell cars online We are transforming the automotive industry ACV Auctions Inc ACV has applied innovation and userdesigned data driven applications and solutions We are building the most trusted and efficient digital marketplace with datasolutions for sourcing selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable We are disruptors of the industry and we wantyou to join us on our journey ACVs network of brands includes ACV Auctions ACV Transportation ClearCar MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services <p> <p>At ACV we focus on the Health Physical Financial Social and Emotional Wellness of our Teammates and to support this we offer <p> <ul><li>Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck <li> <li>Companysponsored paid ShortTerm Disability LongTerm Disability and Life Insurance <li> <li>Comprehensive optional benefits such as Dental Vision Supplemental LifeADampD LegalID Protection and Accident and Critical Illness Insurance <li> <li>Generous paid time off options including vacation time sick days Company holidays floating holidays parental leave bereavement leave jury duty leave voting leave and other forms of paid leave as required by applicable law or regulation <li> <li>Employee Stock Purchase Program with additional opportunities to earn stock in the Company <li> <li>Retirement planning through the Companys 401k<li> <ul><p><strong>Who we are looking for<strong> <p> <p>The Analyst II Customer Experience role is a critical position in the Customer Experience CX department and reports directly to the Sr Manager Operations amp CX As a Customer Experience Analyst II you will develop a deep understanding on customer sentiment by facilitating weekly Voice of Customer panels skillfully triaging internal and external concerns and conducting thorough survey feedback followups with root cause tagging Your contribution is pivotal in ensuring smooth customer interactions by adeptly managing data facilitating communication channels and supporting the implementation of customercentric initiatives Your responsibilities span maintaining accurate customer records analyzing feedback data and collaborating with crossfunctional teams to elevate overall customer satisfaction <p> <p><strong>What you will do<strong> <p> <ul><li>Actively and consistently support all efforts to simplify and enhance the customer experience<li> <li>Develop a deep understanding of the company industry and ACV dealer customers Maintain a sharp understanding of industry trends customer needs competitive offerings and marketplace dynamics<li> <li>Facilitate andor support dynamic weekly Voice of Customer VOC panels to collect customer feedback Ensure takeaways are welldocumented amp distributed internally Perform basic audiovisual editing of panel recordings to share targeted insights internally<li> <li>As needed populate and distribute regular andor ad hoc reports on customer feedback trends and key performance indicators KPIs<li> <li>Perform basic analysis largely qualitative of customer feedback and survey data to identify patterns trends and areas for improvement<li> <li>Collaborate with relevant teams to implement changes based on customer insights<li> <li>Work closely with other departments to streamline workflows related to customer interactions<li> <li>Develop and update training materials to reflect changes in products or customer service procedures<li> <li>Support the development of and lead areas of execution for customer experience projects and initiatives<li> <li>Coordinate events surveys and other activities aimed at gathering customer feedback and promoting brand loyalty<li> <li>Respond promptly to customer feedback through various channels including review forums eg Google business Apple Store Google Play email phone chat and social media<li> <li>Professionally triage issues presented by internal or external customers to expedient resolution<li> <li>Ensure timely response to customer feedback on cadenced customer surveys and triage related issues as needed<li> <li>Drive meaningful conversations with customers to understand the root cause for expressed concerns amp ensure feedback points are tagged accordingly Educate and manage expectations with customers as needed<li> <li>Lead execution andor participate in adhoc VOC campaigns as needed to derive customer insights on specific topics of inquiry<li> <li>Collaborate with crossfunctional teams to ensure consistent and effective communication with customers<li> <li>Maintain comprehensive documentation of customer interactions feedback and resolutions<li> <li>Identify and suggest improvements to existing customer service operations and sales processes to enhance efficiency and effectiveness<li> <li>Track and follow up on customer complaints or concerns ensuring timely and satisfactory resolution<li> <li>Assist in the creation and distribution of customer communications newsletters and other relevant materials<li> <li>Utilize customer relationship management CRM software and other tools to track customer interactions and support efficient workflows<li> <li>Perform additional duties as assigned<li> <ul><p><strong>What you will need<strong> <p> <ul><li>Bachelors degree in business marketing statistics data science or a related field required<li> <li>35 years experience with business intelligence systems or CRM Salesforce<li> <li>Ability to read write speak and understand English<li> <li>Clear and effective communication skills both written and verbal to interact with customers and internal teams on both technical amp nontechnical topics<li> <li>A genuine commitment to understanding and meeting customer needs with a focus on delivering positive experiences<li> <li>Previous experience or familiarity with customer service principles and best practices<li> <li>Familiarity with customer relationship management CRM software and other relevant tools to track and manage customer interactions Salesforce specifically is a plus<li> <li>Ability to identify issues troubleshoot problems and collaborate with teams to implement effective solutions<li> <li>Previous customer service experience preferred<li> <li>An agile hardworking and selfstarter mentality<li> <li>Basic analytical skills to interpret customer feedback data and contribute to continuous improvement initiatives<li> <li>Detailoriented with excellent organizational skills<li> <li>Ability to work collaboratively in a crossfunctional amp hybrid team environment<li> <li>Experience with business intelligence systems is a plus<li> <ul><p><strong>Compensation<strong> $63000 $73000 annually Please note that final compensation will be determined based upon the applicants relevant experience skillset location business needs market demands and other factors as permitted by law <p> <p>No immigration or work visa sponsorship will be provided for this position <p> <p>Our Values <p> <p>Trust amp Transparency | People First | Positive Experiences | Calm Persistence | Never Settling <p> <p>At ACV we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination ACV is committed to being an equal opportunity employer regardless of sex race creed color religion marital status national origin age pregnancy sexual orientation gender gender identity gender expression genetic information disability military status status as a veteran or any other protected characteristic We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you have a disability or special need that requires reasonable accommodation please let us know <p> <p>For information on our collection and use of your personal information please see our Privacy Notice <p> <p><strong>Other details<strong> <p> <ul><li> Job Family Customer Operations<li> <li> Job Function Customer Success<li> <li> Pay Type Salary<li> <ul><p>Apply Now<p>
Senior Deal Desk Manager
Company: Armis
Location: New York City, NY
Posted Apr 22, 2024
<div> <p><span>Armis is looking for a few of the very best people in their field to join our Ateam of big thinkers doers movers and shakers This unique opportunity truly offers the best of all worldsstart up culture enterprise level benefits and security and top pay for the industry Got your attention yet Good keep reading it only gets better<span><p> <p><strong>Ok so what exactly does Armis do<strong><p> <p><span>Connected assets are growing at an explosive rate across every industry and every geo In todays world of smart devices and BYOD these assets come from every direction and are found in every possible environment and industry And theyre critical to success for every enterprise And because every single asset represents a very real potential vulnerability theyre also the last line of defense against todays sophisticated cyber criminals <span><p> <p><span>Armis gives companies of every sizeacross every industry and geocomplete asset visibility contextual intelligence and continuous security We have partnerships and integrations with the planets leading tech and cybersecurity players And were building an incredibly smart and diverse global team of thoughtleading technologists creative visionaries and proven game changers who are ready to take Armis to the next level<span><p> <div> <p><strong>Location 100 Remote based in EST <strong><p> <p><br ><p><p><strong>Who we are<strong><p> <p>We are THE Asset Intelligence Cybersecurity Company Armis specializes in protecting enterprises from the everevolving threat landscape Our innovative platform is designed to discover monitor and secure all connected devices within an organization providing unparalleled visibility and control With a focus on IoT Internet of Things security Armis is at the forefront of safeguarding businesses against cyber threats<p> <p><br ><p><p>We See Protect and Manage all physical and virtual assets whether theyre IT OT IoT or medical from the ground to the cloud Ensuring that the entire attack surface is both defended and managed in real time<p> <p><br ><p><p><strong>The role<strong><p> <p>Armis is seeking a highly skilled and experienced Senior Deal Desk Manager to join our dynamic and fastpaced organization As a Senior Deal Desk Manager you will play a critical role in driving revenue growth by ensuring the successful execution of complex sales deals Your expertise in deal structuring pricing strategies and contract negotiations will be instrumental in maximizing deal profitability and minimizing risks <p> <p><br ><p><p>This is an excellent opportunity to work in a leading cybersecurity company and make a significant impact on our business growth<p> <p><br ><p><p><strong>What you will do<strong><p> <ul><li>Serve as the trusted advisor to the US Public Sector Sales teams Federal and SLED on deal structure and quoting Advise the team on alternative contract options andor value proposition to help drive deal closure<li> <li>Deal Structuring and Pricing Collaborate with the US Public Sector sales teams to structure complex deals determining appropriate pricing strategies discounting and contract terms to meet revenue objectives while maintaining profitability targets<li> <li>Deal Review and Approval Conduct thorough analysis and review of proposed deals to ensure alignment with company policies financial goals and risk tolerance Make recommendations to stakeholders including sales leaders finance and legal teams<li> <li>Contract Negotiation Engage with customers vendors and internal stakeholders to negotiate contract terms and conditions including pricing discounts service levels and other contractual elements Ensure compliance with legal and regulatory requirements<li> <li>Revenue Recognition Partner with the finance team to ensure accurate revenue recognition providing guidance on deal structures and ensuring adherence to accounting principles and policies<li> <li>Process Improvement Continuously enhance and streamline deal desk processes tools and systems to improve efficiency scalability and overall effectiveness Identify areas for process optimization and implement best practices<li> <li>Crossfunctional Collaboration Work closely with sales finance legal operations and other teams to drive collaboration resolve issues and ensure smooth deal execution from initiation to closure<li> <li>Deal Analytics and Reporting Develop and maintain deal desk metrics and reporting mechanisms to provide insights into deal performance pricing trends discounting practices and deal profitability Use datadriven insights to identify opportunities for improvement and provide recommendations to sales leadership<li> <li>Training and Enablement Conduct training sessions for sales teams on deal desk processes policies and tools to ensure a deep understanding of deal governance and facilitate smooth deal execution<li> <ul><p><br ><p><p><strong>What we expect<strong><p> <ul><li>5 years plus experience in deal desk sales operations finance or related roles preferably in the software or cybersecurity industry focusing on Public Sector<li> <li>Bachelors degree in Business Finance Economics or a related field Advanced degrees or certifications in relevant areas are a plus<li> <li>Deal Structuring Expertise Demonstrated experience in structuring complex deals including pricing strategies contract negotiations and deal approval processes<li> <li>Financial Acumen Strong understanding of financial concepts revenue recognition principles and familiarity with financial models and metrics used in deal analysis and profitability assessment<li> <li>Analytical Skills Excellent analytical and problemsolving abilities with the capacity to navigate and resolve complex business challenges Proficiency in data analysis and utilization of tools such as Microsoft Excel or other financial modeling software<li> <li>Collaborative Nature Proven ability to work effectively with crossfunctional teams including sales finance legal and operations to drive consensus and achieve business objectives<li> <li>Communication Skills Exceptional written and verbal communication skills with the ability to present complex information in a clear and concise manner to both technical and nontechnical stakeholders<li> <li>Detailoriented Strong attention to detail and accuracy ensuring adherence to policies legal requirements and contractual obligations<li> <li>Adaptability Ability to thrive in a fastpaced and rapidly changing environment managing multiple priorities and delivering highquality work within deadlines<li> <ul><p><br ><p><p>We know there is a lot to consider when applying for a new job and quite often job descriptions provide a lot of detail for candidates but here at Armis we strongly encourage you to try to avoid the confidence gap We dont expect you to meet each of the listed requirements perfectly to be considered for any of our roles<p> <p><br ><p><p>Salary range guidance for this position is <strong>$130000158000<strong> per year<p> <p>The salary range listed does not include other forms of compensation or benefits eg ie bonuses commissions stocks health insurance benefits etc offered to candidates Visit our careers site for more information on benefits at Armis <p> <div> <p><span>The choices you make in your career journey matter You want to do interesting work in an important field while also having time to live your life which is why we place so much value in your lifework balance Armis sets you up for success with comprehensive health benefits discretionary time off paid holidays including monthly <em>me <em>days and a highly inclusive and diverse workplace Put your unique experiences and perspective to work in an environment where they will enable you to thrive grow and live your life with integrity<span><p> <p><span>Armis is proud to be an equal opportunity employer We never discriminate based on race ethnicity color ancestry national origin religion sex sexual orientation gender identity age disability veteran status genetic information marital status or any other legally protected or not status In compliance with federal law all persons hired will be required to submit satisfactory proof of identity and legal authorization<span><p> <p><span>Please click here to review our privacy practices<span><p> <div>
Sales Enablement Manager
Company: Fireblocks
Location: New York City, NY
Posted Apr 22, 2024
<div> <p>The world of digital assets is accelerating in speed magnitude and complexity opening the door to new ways for leveraging the blockchain Fireblocks platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions banks globallyrecognized brands and Web3 companies in the world including BNY Mellon BNP Paribas ANZ Bank Revolut and thousands more <p> <div> <p><strong>Looking for an industryleading secure digital asset platform experiencing hypergrowth valued at $8 billion Welcome to <strong><strong>Fireblocks<strong><strong> <strong><p> <p><strong>Heres the bit about us<strong><p> <p>Fireblocks is an enterprisegrade platform delivering a secure infrastructure for moving storing and issuing digital assets amp cryptocurrencies Here at Fireblocks we enable financial institutions to securely build run and scale digital asset operations through the Fireblocks Network and MPCbased Wallet Infrastructure Digital assets are protected from cyberattacks internal collusion and human error using nextgeneration multilayer technology Fireblocks is the only platform that provides insurance for digital assets in storage transfer and EampO<p> <p>As of January 2024 we serve over 1800 institutional customers have secured the transfer of over $4 trillion in digital assets and are the highest valued digital asset infrastructure company in the world with a valuation of $8 billion and over $1 billion raised<p> <p>Our mission is simple Enable every business to easily and securely support digital assets amp cryptocurrencies Come join us as we<strong> <strong><strong><em>Secure Simplify Scale<em><strong><p> <p><strong>Heres the bit about the opportunity<strong><p> <p>The Sales Excellence team provides sales leaders and reps with the learning materials content and resources to drive growth and success As a Sales Enablement Manager in Fireblocks you will design develop and improve the performance of Fireblocks Sales organisation You will play a key role in overseeing all the components of supporting the Sales team and directing salesrelated initiatives such as training best practices content sales tools and knowledge management systems In this role you will work closely with the companys sales and marketing teams as well as with partners and key stakeholders with the goal of increasing the productivity and success of the GTM Operations business unit youll be a part of<p> <p><strong>Youll be<strong><p> <ul><li>Work with sales leadership to develop execute optimise and assess enablement programs<li> <li>Determine sales enablement priorities with sales stakeholders<li> <li>Ensure sufficient knowledge level for both internal reps and partners<li> <li>Communicate enablement strategy and KPIs to stakeholders<li> <li>Build a trusted relationship with sales reps<li> <li>Serve as a liaison to streamline crossfunctional processes <li> <li>Provide effective onboarding and training programs for sales reps<li> <li>Coordinate educational content for ongoing training<li> <li>Facilitate content creation and use with sales and marketing teams<li> <li>Create and edit video shorts for product demos and process tutorials<li> <li>Gather and relay feedback to iterate on the enablement strategy continuously<li> <li>Use performance data to identify knowledge or skill gaps across the sales team<li> <li>Maintain knowledge management tools to ensure it is easily accessible and provide the capabilities sellers need<li> <ul><p><strong>Youll bring<strong><p> <ul><li>Bachelors degree or equivalent experience in a highperformance sales organisation in sales enablement or LampD<li> <li>A strong understanding of the sales environment including sales content tools and training<li> <li>Experience with content management and learning management systems LMS<li> <li>Able to build relationships with internal stakeholders<li> <li>Excellent communication skills<li> <li>Excellent presentation skills<li> <li>Fast amp selflearner<li> <li>Highly driven and motivated<li> <ul><p>For employees hired to work remotely from New York or from our NYC HQ Fireblocks is required by law to include a reasonable estimate of the compensation range for this role This range is specific to New York City It takes into consideration a wide range of factors that are reviewed when making a hiring decision such as years of experience skills and other business needs<p> <p>It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case A reasonable base salary range estimate for this position is $111000 $138000 The base salary is one component of the total compensation package which for some roles may include a target bonus a very competitive equity grant and very generous benefits<p> <p>While we believe competitive compensation is a critical aspect of your decision to join us we do hope you also spend time considering why our mission and culture are right for you We are creating something transformational here and we hope you are as excited about the future as we are<p> <div> <p><em>Fireblocks mission is to enable every business to easily and securely access digital assets and cryptocurrencies In order to do that we strongly believe our workforce should be as diverse as our clients and this is why we embrace diversity and inclusion in all its forms <em><p> <p><b><em>Please see our candidate privacy policy here<em><b><p><div>
Customer Experience Analyst I
Company: ACV Auctions
Location: Buffalo, NY
Posted Apr 20, 2024
<p>If you are looking for a career at a dynamic company with a peoplefirst mindset and a deep culture of growth and autonomy ACV is the right place for you Competitive compensation packages and learning and development opportunities ACV has what you need to advance to the next level in your career We will continue to raise the bar every day by investing in our people and technology to help our customers succeed We hire people who share our passion bring innovative ideas to the table and enjoy a collaborative atmosphere <p> <p>Who we are <p> <p>ACV is a technology company that has revolutionized how dealers buy and sell cars online We are transforming the automotive industry ACV Auctions Inc ACV has applied innovation and userdesigned data driven applications and solutions We are building the most trusted and efficient digital marketplace with datasolutions for sourcing selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable We are disruptors of the industry and we wantyou to join us on our journey ACVs network of brands includes ACV Auctions ACV Transportation ClearCar MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services <p> <p>At ACV we focus on the Health Physical Financial Social and Emotional Wellness of our Teammates and to support this we offer <p> <ul><li>Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck <li> <li>Companysponsored paid ShortTerm Disability LongTerm Disability and Life Insurance <li> <li>Comprehensive optional benefits such as Dental Vision Supplemental LifeADampD LegalID Protection and Accident and Critical Illness Insurance <li> <li>Generous paid time off options including vacation time sick days Company holidays floating holidays parental leave bereavement leave jury duty leave voting leave and other forms of paid leave as required by applicable law or regulation <li> <li>Employee Stock Purchase Program with additional opportunities to earn stock in the Company <li> <li>Retirement planning through the Companys 401k<li> <ul><p><strong>Who we are looking for<strong> <p> <p>The Analyst I Customer Experience role is a critical position in the Customer Experience CX department and reports directly to the Sr Manager Operations amp CX As a Customer Experience Analyst I you will keep a pulse on customer sentiment by triaging internal amp external customer concerns as well as executing meaningful survey feedback followup amp root cause tagging You will play a pivotal role in ensuring seamless customer interactions by facilitating communication channels and supporting the implementation of customercentric initiatives Your responsibilities will include maintaining accurate customer records and collaborating on specific customers amp issues with crossfunctional teams to enhance overall customer satisfaction <p> <p><strong>What you will do<strong> <p> <ul><li>Actively and consistently support all efforts to simplify and enhance the customer experience<li> <li>Develop an understanding of the company industry and ACV dealer customers Establish and maintain a sharp understanding of customer needs and competitive offerings<li> <li>Respond promptly to customer feedback through various channels including review forums eg Google business Apple Store Google Play email phone chat and social media<li> <li>Professionally triage issues presented by internal or external customers to expedient resolution<li> <li>Respond to customer feedback on cadenced customer surveys and triage related issues in a timely manner<li> <li>Have meaningful conversations with customers to understand the root cause for expressed concerns amp ensure feedback points are tagged accordingly Educate and manage expectations with customers as needed<li> <li>Participate in adhoc Voice of Customer VOC campaigns as needed to derive customer insights on specific topics of inquiry<li> <li>Collaborate with crossfunctional teams to ensure consistent and effective communication with customers on issues<li> <li>Maintain comprehensive documentation of customer interactions feedback and resolutions<li> <li>Identify and suggest improvements to management for existing customer service operations and sales processes to enhance efficiency and effectiveness<li> <li>Track and follow up on customer complaints or concerns ensuring timely and satisfactory resolution<li> <li>Utilize customer relationship management CRM software and other tools to track customer interactions and support efficient workflows<li> <li>Recommend to management customer advocates who can positively influence the companys reputation through testimonials case studies or referrals<li> <li>Support the development and execution of customer experience projects and initiatives<li> <li>Support the creation and distribution of customer communications newsletters and other relevant materials<li> <li>Perform other duties as assigned<li> <ul><p><strong>What you will need<strong> <p> <ul><li>Bachelors degree in business marketing statistics data science or a related field required<li> <li>13 years customer service experience at the SpecialistLead level preferred<li> <li>13 years escalation and conflict managementresolution experience<li> <li>Ability to read write speak and understand English<li> <li>Clear and effective communication skills both written and verbal to interact with customers and internal teams on both technical amp nontechnical topics<li> <li>A genuine commitment to understanding and meeting customer needs with a focus on delivering positive experiences<li> <li>Previous experience or familiarity with customer service principles and best practices<li> <li>Familiarity with customer relationship management CRM software and other relevant tools to track and manage customer interactions Salesforce specifically is a plus<li> <li>Ability to identify issues troubleshoot problems and collaborate with teams to implement effective solutions<li> <li>Previous experience in the automotive industry a plus<li> <li>Multilingual Spanish preferred a plus<li> <li>Previous customer service experience required<li> <li>An agile hardworking and selfstarter mentality<li> <li>Detailoriented with excellent organizational skills<li> <li>Ability to work collaboratively in a crossfunctional amp hybrid team environment<li> <ul><p><strong>Compensation<strong> $51000 $60000 annually Please note that final compensation will be determined based upon the applicants relevant experience skillset location business needs market demands and other factors as permitted by law <p> <p>No immigration or work visa sponsorship will be provided for this position <p> <p>Our Values <p> <p>Trust amp Transparency | People First | Positive Experiences | Calm Persistence | Never Settling <p> <p>At ACV we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination ACV is committed to being an equal opportunity employer regardless of sex race creed color religion marital status national origin age pregnancy sexual orientation gender gender identity gender expression genetic information disability military status status as a veteran or any other protected characteristic We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you have a disability or special need that requires reasonable accommodation please let us know <p> <p>For information on our collection and use of your personal information please see our Privacy Notice <p> <p><strong>Other details<strong> <p> <ul><li> Job Family Customer Operations<li> <li> Job Function Customer Success<li> <li> Pay Type Salary<li> <ul><p>Apply Now<p>
Enterprise Account Executive - New York
Company: Alation
Location: New York City, NY
Posted Apr 21, 2024
<p><b>Due to its remote and hybrid culture Alation conducts all of its interviewing and onboarding virtually<b><p> <p><br ><p> <p><span>Big Data isnt a problem Its an opportunity<span><p> <p><br ><p> <p><span>At Alation we help people find understand and trust data So they not only excel in their work they drive value for their enterprise team and role In the words of one customer Alation makes me look like a rockstar<span><p> <p><br ><p> <p><span>We help companies you know and trust empower their people with the best data every day Alation helps <span>Discover Financial Services<span> quickly generate value from their data to create the product and customer service innovations that help the iconic credit card company remain number one in customer satisfaction And real estate giant <span>Keller Williams<span> uses Alation to govern the more than 70 TB of data that empowers their global team of over 190000 agents<span><p> <p><br ><p> <p><span>With $340M in funding valued at over $17 billion and 550+ customers including 40 of Fortune 100 companies Alation is poised to capitalize on data as an opportunity Headquartered in Silicon Valley Alation was named to <span>Inc Magazines Best Workplaces list<span> for the fourth time Do you want to join a team that welcomes new ideas supports your growth and recognizes your unique value<span><p> <p><br ><p> <p><span>Join us<span><p> <p><br ><p> <p><span>At Alation were not just about data we are about fueling curiosity and empowering individuals to make informed decisions In a world full of questions we go beyond providing answers we help people explore understand and use data effectively We are passionate about helping enterprises create thriving data cultures where anyone can find understand and trust data Alation pioneered the modern data catalog and is now leading its evolution into a platform for data intelligence<span><p> <p><br ><p> <p><b>Summary of the Role<b><span> <span><p> <p><span>As an Enterprise Account Executive at Alation youll spearhead innovation in data analytics and business intelligence driving impactful solutions beyond traditional sales In this role you will be a strategic partner to our clients so they can unlock the limitless potential of their data<span><p> <p><br ><p> <p><span>If you are a<span><p> <p><br ><p> <p><b>Data Enthusiast<b><span> Proven success in selling data intelligence cloud platforms<span><p> <p><b>Hunter at heart<b><span> Youre not just an executive youre a relentless hunter seeking out opportunities and turning them into wins<span><p> <p><b>Curious Trailblazer<b><span> Driven by growth and curiosity<span><p> <p><b>Collaborator <b><span>You harmonize with crossfunctional groups leveraging collaboration to solve complex problems<span><p> <p><b>Resultsseeker<b><span> Exceeding sales goals isnt just a checkbox its your standard operating procedure<span><p> <p><br ><p> <p>We want you on our team<p> <p><br ><p> <p><b>What youll do<b> <p><ul><li>Maximize potential and drive incremental growth across our client portfolio pioneering sales into both new and existing accounts<li> <li>Develop strong relationships as the goto advisor for major customers<li> <li>Make commitments and deliver Our customers solutions begin with you<li> <li>Collaborate with our partners contributing to collective growth and improvement<li> <li>Navigate the complexities of large enterprise contracts with ease<li> <li>Drive improvements in Lifetime Value LTV and Customer Acquisition Cost CAC<li> <ul><p><b>What you need<b> <p><ul><li>BABS degree or equivalent practical experience<li> <li>8+ years of successfully selling SaaS Data or Business Intelligence enterprise software<li> <li>A strong Sales DNA exposure to MEDDICC Force Management and Value Selling are not required but are advantageous<li> <li>Someone who understands the importance of the sales process from start to finish<li> <li>A strategic thinker who can analyze the needs and deliver solutions to our customers<li> <li>Excellent business acumen with strong problemsolving and analytical skills<li> <li>Proven ability to work towards individual or team goals<li> <li>Demonstrated projectstakeholder managementorganizational skills<li> <li>Stellar written and verbal communication skills<li> <ul><p><b>Candidates applying for this role<b> <p><ul><li>Must reside in or around the territory you cover to ensure you can meet in person with prospects and clients regularly<li> <li>Must Have legal authorization to work within the country you are applying to<li> <li>Know that Alation is not responsible for relocation costs<li> <ul><p> <p><p>LINL1<p> <p>LIRemote<p> <p><br ><p> <p><b>More About Alation<b><p> <p>Our founders have come together from different backgrounds business engineering and design This unique mix from our founding team is important to the Alation culture story Today our team consists of creators and communicators with varied backgrounds from Stanford to the Indian Institute of Technology big companies and oneperson startups the United States and abroad We continue to seek ever more diverse perspectives as we grow<p> <p><br ><p> <p>We are an equal opportunity employer and value diversity at our company We do not discriminate on<p> <p>the basis of race name religion color national origin gender identity and expression sexual orientation age marital status veteran status or disability status<p> <p><br ><p> <p><b>Why Alation<b><p> <p> MarketLeading Data Catalog Provider<p> <p> Highgrowth collaborative environment with diverse and inclusive teams<p> <p> Continuous learning enrichment and development opportunities<p> <p> Competitive pay and health offerings including commuter benefits<p> <p> Flexible time off to relax and recharge<p> <p>and much much more<p> <p><p>
Digital Experience and Channel Manager
Company: JoysonQuin Automotive Systems, North America
Location: New York City, NY
Posted Apr 21, 2024
<p>Our purpose Opening up a world of opportunity explains why we exist Here at HSBC we use our unique expertise capabilities breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers Were bringing together the people ideas and capital that nurture progress and growth helping to create a better world for our customers our people our investors our communities and the planet we all share <p> <p>The Digital Experience and Channel Manager will focus on supporting the strategic and revenue growth priorities of the US Business The function focuses on understanding customers and the identification development and execution of Marketing strategies campaigns and activities that support and strengthen the HSBC brand drive acquisition and increase customer value and satisfaction in order to meet agreed business targets and objectives <p> <p>This position works with senior management andor product managers in developing and managing the implementation and execution of digital marketing communication strategies to achieve business objectives and drive acquisition Oversees the development of public website performance optimization of digital channels including social customer journey mapping and E2E digital journey optimization Develops methods of leveraging promotions advertising content and general digital investment in order to drive business outcomes <p> <p>This role is part of B2B Marketing and is focused on supporting the strategic and revenue growth priorities across Commercial Banking CMB and Global Banking amp Markets GBampM The individual will report to the US Head of Marketing The role focuses on understanding customers and the identification development and execution of digital marketing strategies campaigns and activities that support and strengthen the HSBC brand and support business acquisition and retention goals via digital channels <p> <p>Heres what you can expect <p> <p>As our Digital Experience and Channel Manager you will be responsible for <p> <ul><li> Working closely with the brand amp business marketing teams to understand and optimize our public website platform to contribute to acquisition amp retention goals <li> <li> Optimize digital journeys and channels for HSBCs prospects and clients <li> <li> Create campaign landing pages with global support and regularly review performance <li> <li> Design amp develop digital campaign journeys in collaboration with each campaign manager and business stakeholder to deliver integrated measurable digital campaigns closely tying digital marketing strategies to business outcomes <li> <li> Build digital acquisition strategies that leverage our digital channels business platforms owned assets and martech tools in collaboration with business frontline teams <li> <li> In depth knowledge and execution of Search Engine Optimization SEO Conversion Rate Optimization CRO digital channels including social and ability to provide support to the wider marketing team in other digital marketing capabilities <li> <li> Work with agency partners on the tracking amp reporting of campaigns <li> <li> Measure MoM performance of public website pages manage changes needed and make future recommendations <li> <li> Understand Eloqua and martech integration and lead generation process <li> <li> Instill trust and confidence with our stakeholders sponsors and partners and cement yourself as trusted partner for all digital marketing activity Digital marketing expert amp lead in the Marketing team <li> <li> Track action items and deliverables for each project and work closely campaign managers to ensure public website KPIs are included in all reporting <li> <li> Keep up with industry trends and make recommendations on new platforms globally integrated projects and processes to make our digital channels more effective <li> <li> Process oriented mind that can help refine our processes and best practices over time for our owned digital channels <li> <li> Continuously monitor and analyze level of impactsuccess for public website and other digital platforms communicate updates to business partners and external agencies <li> <li> Collaborate with global and other country teams to ensure alignment and best practice sharing <li> <li> Management and tracking of digital marketing business requests <li> <li> Ability to brief agencies when applicable by writing creative briefs and project managing the creativeconcepts <li> <li> Manage budget and invoicing where applicable on a monthly basis <li> <li> Manage programs supporting product launches promotions and other sales driven efforts <li> <li> Collaborate with key stakeholders to identify and prioritize digital marketing capabilities needed and cocreate solutions to support business growth and agreed outcomes <li> <li> Showcase curiosity adaptability and a growth mindset to learn problemsolve and contribute positively to the team <li> <li> Provide strategic guidance and thought leadership on the latest digital marketing trends best practices and emerging technologies <li> <li> Stay uptodate with industry regulations and compliance requirements related to digital marketing ensuring adherence and mitigating risks <li> <ul><p>For this role HSBC targets a fixed pay range between $141300 and $211900 <p> <p>The final fixed pay offer will depend on the candidate and a number of variables including but not limited to role responsibilities skill set depth of experience and education licensingcertification requirements internal relativity and specific work location <p> <p>At HSBC our overall goal is to provide a competitive Total Reward Package with an appropriate mix of fixed pay and variable pay as part of an employees overall total compensation and benefits Variable pay generally takes the form of discretionary annual awards sometimes referred to as a bonus Additionally HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and wellbeing finances and lifestyle <p> <p><b> Requirements <b> <p> <p>In compliance with applicable laws HSBC is committed to employing only those who are authorized to work in the US Applicants must be legally authorized to work in the US as HSBC will not engage in immigration sponsorship for this position <p> <p>Youll likely have the following qualifications to succeed in this role <p> <ul><li> Extremely organized and processoriented <li> <li> Selfdirected and resourceful <li> <li> Positive and flexible <li> <li> Adaptable and calm in highstress tight deadline situations and patient in the face of changing priorities <li> <li> Great communicator with strong customer service skills who can interact well with people at all levels from junior staff to CEOs <li> <li> An ability to work collaboratively in a crossfunctional team environment <li> <li> Understand digital best practices and wireframe management <li> <li> Bachelors degree in Marketing Business any other field or relevant experience <li> <li> Strong analytical skills with the ability to interpret data and derive actionable insights to drive marketing performance and ROI <li> <li> Proven track record of successfully developing and implementing digital marketing strategies and capabilities especially in Search Engine Optimization SEO Conversion Rate Optimization CRO Acquisition and Customer Lifecycle Management <li> <li> Indepth knowledge of digital marketing technologies tools and platforms including but not limited to marketing automation customer data platform accountbased marketing event management analytics experimentation and content management systems <li> <li> Strong understanding of digital marketing best practices industry trends and emerging technologies <li> <li> Strong strategic thinking and problemsolving abilities with a focus on driving innovation and continuous improvement <li> <li> Exceptional communication and collaboration skills with the ability to effectively engage and influence stakeholders at all levels of the organization <li> <li> Ability to thrive in an agile fastpaced dynamic environment managing multiple projects and priorities simultaneously <li> <li> Knowledge of regulatory and compliance requirements related to digital marketing including data privacy and consumer protection regulations <li> <ul><p>As an HSBC employee you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow We offer a competitive pay and benefits package including a robust Wellness Hub all in a welcoming diverse and inclusive work environment You will be empowered to drive HSBCs engagement with the communities we serve through an industryleading volunteerism policy a generous matching gift program and a comprehensive program of immersive Sustainability and Climate Change Initiatives Youll want to join our Employee Resource Groups as they play a central part in life at HSBC including the development of our employees and networking inside and outside of HSBC We value difference We succeed together We take responsibility We get it done And we want you to help us build the bank of the future <p> <p>All qualified applicants will receive consideration for employment without regard to age ancestry color race national origin ethnicity disability or medical condition genetic information military or veteran service religion creed sex gender pregnancy childbirth caregiver status marital status citizenship or immigration status sexual orientation gender identity or expression or any other trait protected by applicable law<p>
Senior Account Manager (Email Marketing)
Company: Alchemy Worx
Location: New York City, NY
Posted Apr 22, 2024
<p><strong>Alchemy Worx<strong> is an awardwinning audience management agency specializing in email SMS and paid social marketing for clients ranging from the Fortune 500 to local market players The agency offers advanced marketing services utilizing both timetested and emerging methods and technologies to secure a higher rate of customer engagement and retention <p> <p>We are seeking a highly motivated and experienced <strong>Senior Account Manager<strong> to join our team As a Senior Account Manager you will be responsible for the client relationships revenue goals and expansion opportunities for Alchemy Worx <p> <p>This is a NYCbased hybrid position with the expectation of 2 days a week in the office <p> <p><strong>What Youll Do<strong> <p> <ul><li>Manage the client relationship and be responsible for expanding the relationship up and across the organization and discovering new opportunities<li> <li>Manage and grow a portfolio of accounts ensuring client satisfaction and retention<li> <li>Maintain ongoing renewals and existing client sales pipeline and track sales based on goals set<li> <li>Develop and execute account plans to meet or exceed revenue targets<li> <li>Work collaboratively with internal teams including analytics creative production and strategy to ensure the successful delivery of projects and campaigns<li> <li>Establish and maintain strong relationships with clients becoming a trusted advisor and strategic partner<li> <li>Lead client meetings and presentations providing strategic insights and recommendations<li> <li>Mentor and manage account executives and traffickers providing guidance and support to help them upskill in their roles<li> <li>Stay uptodate with industry trends and best practices sharing knowledge and insights with clients and internal teams<li> <ul><p><strong>Requirements<strong> <p> <ul><li>Bachelors degree in marketing business or a related field<li> <li>Minimum of 5+ years of experience in account management or a related field with a proven track record of managing and growing key accounts<li> <li>Strong understanding of marketing and advertising principles with experience working across email SMSpush and social marketing<li> <li>Excellent communication and presentation skills with the ability to communicate complex ideas in a clear and concise manner<li> <li>Strong leadership and team management skills with a proven ability to mentor and develop team members<li> <li>Highly organized with strong project management skills and the ability to prioritize and manage multiple projects simultaneously<li> <li>Proven ability to build and maintain strong relationships with clients and internal teams <p>If you are a resultsdriven strategic thinker with a passion for delivering exceptional client experiences we encourage you to apply for this exciting opportunity<p><li> <ul><p><strong>Benefits<strong> <p> <ul><li> Salary $120130k DOE<li> <li>Unlimited PTO policy<li> <li>Fully covered medical dental and vision insurance<li> <li>401k with company match<li> <li>Hybrid team with both main office and remote team members<li> <ul>
Business Development Representative I
Company: Own Company
Location: New York City, NY
Posted Apr 22, 2024
Own, a leading data platform, is seeking a Business Development Representative I. The role involves outbound prospecting, collaborating with Account Executives, qualifying leads, and exceeding monthly goals. The ideal candidate has 1 year of sales experience, proficiency in outbound calls, excellent communication skills, and a strong desire to learn. The position offers comprehensive training, a collaborative environment, and a competitive compensation package. Own is committed to diversity and employee well-being, providing benefits such as unlimited PTO, medical benefits, and stock options.
Senior Product Designer
Company: Octopus Deploy
Location: Australia,New Zealand
Posted Apr 22, 2024
<p class=jobDescription> <p> Hello 👋 <p> <p> <p> <p> We make Octopus Deploy <p> <p> <p> <p> We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises <p> <p> <p> <p> 🐙235000+ people use Octopus Deploy <p> <p> 🐙600000+ virtual machines run our Tentacle agent <p> <p> 🐙300000000+ deployments to date <p> <p> 🐙90 of support emails answered in 2 hours or less <p> <p> 🐙Over 3500 organisations use Octopus Deploy <a class=fontbold underline fontbold underline postingslink href=httpsoctopuscomcompany rel=noopener noreferrer nofollow target=blank> curious check this out <a> <p> <p> <p> <p> Octopus Deploy is one of Australias fastestgrowing software companies and were taking on the world After bootstrapping for a decade in 2021 we quietly raised Australias second largest ever venture capital raise accepting a USD 172M minority investment from <a class=fontbold underline fontbold underline postingslink href=httpswwwinsightpartnerscom rel=noopener noreferrer nofollow target=blank> Insight Partners <a> <p> <p> <p> <p> If you join Octopus youll become a part of a <a class=fontbold underline fontbold underline postingslink href=httpshandbookoctopuscomlifeoctopustrust rel=noopener noreferrer nofollow target=blank> high trust <a> <a class=fontbold underline fontbold underline postingslink href=httpshandbookoctopuscomlifeoctopuswhereyouwork rel=noopener noreferrer nofollow target=blank> remotefirst <a> and <a class=fontbold underline fontbold underline postingslink href=httpshandbookoctopuscomgettingorientedvalues rel=noopener noreferrer nofollow target=blank> value driven culture <a> Help us on our mission to achieve 1 Million Happy Deployers <p> <p> <p> <p> <strong> The compensation of this role is <strong> <p> <p> <strong> Level 3 Senior Maturing <strong> $135k AUD$145k NZD <strong> Performing <strong> $145k AUD$155k NZD <p> <p> <strong> Level 4 Lead Maturing <strong> $160k AUD$170k NZD <strong> Performing <strong> $170k AUD$180k NZD <p> <p> <p> <p> <strong> Overview of Role <strong> <p> <p> The Frontend Foundation team has a growing set of responsibilities to enable our product teams to deliver quality experiences Currently we are focused on maturing our design system Next we are expanding our custodianship to include inapp messaging amp micro surveying capabilities We are currently uncovering a potential roadmap ahead to support this function <p> <p> <p> <p> <strong> What the team has delivered recently <strong> <p> <p> You can view our <a class=fontbold underline fontbold underline postingslink href=httpswwwoctopusdesign rel=noopener noreferrer nofollow target=blank> Design System <a> and read our latest blog posts <a class=fontbold underline fontbold underline postingslink href=httpsoctopuscomblogpagelayoutimprovements rel=noopener noreferrer nofollow target=blank> Page layout improvements <a> and <a class=fontbold underline fontbold underline postingslink href=httpsportalproductboardcomoctopusdeploy1octopusdeployroadmapc113verticalnavigation rel=noopener noreferrer nofollow target=blank> Rethinking Navigation <a> in progress <p> <p> <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Take our design system to the next level of desired maturity <p> <li> <li> <p> Bring a strong interaction design nous and attention to detail that will guide engineers and designers towards worldclass interaction and visual design <p> <li> <li> <p> Map out user flows to help identify opportunities and identify best practises to guide design input for micro surveyin app messaging <p> <li> <li> <p> Ensure the design system can support the necessary components and patterns for messaging and surveying <p> <li> <li> <p> Collaborate with discipline leads and engineers to ideate implement and deliver solutions <p> <li> <li> <p> Present to wider stakeholders groups <p> <li> <li> <p> Support and guide our internal teams on design system best practices <p> <li> <li> <p> Contribute to our Figma component library <p> <li> <li> <p> Provide well written concise design documentation <p> <li> <li> <p> Present thought out solutions backed by clear design rationale <p> <li> <ul> <p> <p> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> 2+ years of working with a design system that multiple teams use <p> <li> <li> <p> 7+ years of working in product design <p> <li> <li> <p> Experience working on a B2B saas product or complex domain space <p> <li> <li> <p> Basic understanding of front end development html css js <p> <li> <li> <p> Ideally worked with or have implemented design tokens <p> <li> <li> <p> Experience with behavioural analytics and data driven outcomes <p> <li> <ul> <p> <p> <p> <strong> Why Is This A Great Opportunity <strong> <p> <ul> <li> <p> We offer great benefits including generous laptop and home office allowances plus stock options <p> <li> <li> <p> We value transparency and fairness in every aspect of our business For example Paul our CEO shares monthly updates on company performance and our pay structures are designed to pass the printer test <p> <li> <li> <p> Trust and autonomy Octonauts are treated like adults and are trusted to find the best way of working for the task at hand without managers looking over their shoulder <p> <li> <li> <p> Youll be joining a highgrowth company with numerous opportunities to learn and advance your career <p> <li> <li> <p> Remote first work from wherever you feel most productive <p> <li> <li> <p> We are a supportive company where everyones contribution is valued <p> <li> <li> <p> We respect and encourage worklife balance <p> <li> <ul> <p> <p> <p> <strong> Equal Opportunity <strong> <p> <ul> <li> <p> Weve built an inclusive workplace culture and understand the true importance of cultureadd versus culturefit <p> <li> <li> <p> From day 1 youll have a buddy helping you get your bearings You can book in coffee chats with anyone in the company We encourage everyone to have a voice in all aspects of the product and the business So much so that we have an open chat policy all channels are public by default and everyone is welcome <p> <li> <li> <p> Also when it comes to inclusivity we mean it check out our <a class=fontbold underline fontbold underline postingslink href=httpshandbookoctopuscom rel=noopener noreferrer nofollow target=blank> handbook <a> <p> <li> <li> <p> If youd like to work at Octopus reach out and say hello <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Note to Search FirmsAgencies <strong> <p> <p> Octopus Deploy does not compensate search firms for unsolicited assistance unless they have a written search agreement with Octopus Deploy and the requisition is positionspecific Any resumes curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or positionspecific requisition submitted to any Associate of Octopus Deploy will be deemed the sole property of Octopus Deploy and no fee will be paid in the event the candidate is hired by Octopus Deploy <p><p>