Trusted Advisor Jobs in USA
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Member Success Associate
Company: Function Health
Location: USA
Posted Apr 21, 2024
<div class=h2><strong>About us<strong><br><div> <p>Do you believe that every individual deserves affordable and reliable access to their health information So do we Function Health was founded with a singular focus empower you to live 100 healthy years Function membership starts with routine wholebody lab testing 100+ tests and personalized evidencebased insights from the worlds top doctors It puts your health in your hands and cuts out layers of noise and complexity Function is an annual subscription designed to serve people across their lifetime<p> <div class=h2><strong>The Role<strong><div> <p>Were looking for fulltime contract support on our Member Success team with our rapidly growing consumer health tech startup This role requires attention to detail across member texts emails and inbound requests Additionally we have several manual processes that are in flux and will require your support As a memberfacing part of the company you must be able to build trusted relationships with members through respectful and open communication With that in mind we expect our team to have curious minds and deep dive into our processes to have a deep understanding of how things work to better serve our members with thoughtout responses<p> <div class=h2><strong>Responsibilities<strong><div> <ul style=><li style=>Responsive Communication Respond promptly and professionally to member inquiries via chat email and text messages ensuring high levels of customer satisfaction<li><li style=>Process Understanding Develop a comprehensive understanding of our organizations processes and services to efficiently address member queries and provide accurate information Continuously selfeducate to stay updated on new features and offerings<li><li style=>Adaptability Thrive in ambiguous and rapidly changing environments by demonstrating flexibility and resilience Adapt to evolving member needs and organizational priorities to deliver exceptional service<li><li style=>OnCall Support Be available for oncall messaging during member visits to laboratories clinics or other designated locations Provide timely assistance and guidance to members to ensure smooth experiences during their visits<li><li style=>Technical Proficiency Utilize internal tools and spreadsheets effectively to manage member interactions track inquiries and maintain accurate records Troubleshoot technical issues as needed to enhance member satisfaction<li><ul> <ul style=> <ul> <div class=h2><strong>Nicetohaves<strong><div> <ul style=> <li style=>Startup experience particularly in earlystage technology companies<li> <li style=>Familiarity with healthcare or wellness industry design considerations<li> <li style=>Proficiency in spreadsheets Google Sheets and Excel CRM systems and ability to learn internal tools <li><ul> <p>Join us on our mission to revolutionize the health technology industry<p> <div class=h2><strong>FAQs<strong><div> <ul style=> <li style=>What is Functions approach to remote work Function is 100 remote across the United States from Austin to New York to San Francisco <li> <li style=>Who works at Function Were small but growing The team includes <a href=httpswwwlinkedincominpranithapatil rel=nofollow>Pranitha<a> <a href=httpswwwlinkedincominmikenemke rel=nofollow>Mike<a> <a href=httpswwwlinkedincominjonathanswerdlin rel=nofollow>Jonathan<a> <a href=httpswwwinstagramcomdrmarkhyman rel=nofollow>Dr Hyman<a> <a href=httpswwwlinkedincominkiaraconde rel=nofollow>Kiara<a> <a href=httpswwwlinkedincominamycreesrdcdces8354b165 rel=nofollow>Amy<a> <a href=httpswwwlinkedincominwhitneyherline rel=nofollow>Whitney<a> <a href=httpswwwlinkedincominkarlywood74b717126 rel=nofollow>Karly<a> <a href=httpswwwlinkedincomsearchresultsallfetchDeterministicClustersOnly=falseampheroEntityKey=urn3Ali3Afsdprofile3AACoAABRMIABMLpErHcRwF3SiG8RwYFpLkrpJSoampkeywords=maximiliano castrucciamporigin=RICHQUERYSUGGESTIONampposition=0ampsearchId=a2307e14f98a4d74a9ff850e91986fc5ampsid=aop rel=nofollow>Max<a> <a href=httpswwwlinkedincominerikabrickley rel=nofollow>Erika<a> and many more<li> <li style=>Whats the interview process like Youll meet with our CoFounder amp COO Pranitha Patil On this call were looking to understand your experience interests and if youre a culture fit <li> <li style=>Do I need to match all requirements eg x years of experience healthcare background Function Health welcomes applicants from diverse backgrounds and experiences While it is not necessary for candidates to possess expertise in all areas we are seeking individuals with exceptional talent in building and managing software At Function we prioritize continuous learning and growth for all team members We strongly encourage individuals from traditionally underrepresented communities including women people of color LGBTQ+ individuals veterans and people with disabilities to apply<li> <ul> <p><em>At Function we celebrate diversity and are committed to building a diverse and inclusive workforce As an equal opportunity employer we do not discriminate on the basis of race color gender identity ancestry religion age sexual orientation national origin disability marital status Veteran status or any other occupationally irrelevant criteria<em><p><img src=httpsremotivecomjobtrack1907306blankgifsource=publicapi alt=>
TechOps Engineer
Company: Capella Space
Location: USA
Posted Apr 21, 2024
<p><span>Capella Space stands at the forefront of synthetic aperture radar SAR satellite technology and signal intelligence We provide customers in governments academia and commercial sectors with reliable information that enables unparalleled understanding of the world Our mission is centered on delivering timely and reliable Earth imagery supporting diverse applications in defense amp intelligence disaster response energy environmental monitoring and more Utilizing cuttingedge technology Capella Space designs manufactures and operates an advanced constellation of SAR imaging satellites Our marketleading SAR satellites are complemented by an unmatched data infrastructure and automated ordering and delivery platform for fast reliable insights where and when customers need it most<span><span> <span><p> <p><span>Recognized for our technological prowess Capella Space was honored as one of the 10 most innovative companies in Space in 2023 by FASTCOMPANY Capella Space is an internationally trusted Earth Observation data provider working closely with the US Space Systems Command US Space Force NASA US Air Force US Navy US National Reconnaissance Office the Canadian Government and more to make unclassified highresolution SAR data more accessible <span><span> <span><p> <p><span style=textdecoration><strong><span>What Makes Capella Unique<span><strong><span><p> <p><span>Capella Space is a highly collaborative team environment providing an opportunity to work with some of the brightest minds in the space industry though no prior space experience is needed Were looking for people excited about tackling seemingly impossible challenges learning new skills and concepts and helping each other achieve success Our mission and our products are meant to understand the whole world and help everyone in it regardless of race creed or any other distinction We encourage you to bring your unique perspective to help make us stronger including applications from those who are traditionally underrepresented in tech<span><span> <span><p> <p><span style=textdecoration><strong>About the Role amp Team<strong><span><p> <p>The TechOps Engineer DevOps with Support exists for one purpose to solve complex internal problems so that Capella Space can continue to deliver worldclass imaging to our customers TechOps leverages our support structure to triage and resolve various requests across a variety of services Consistency reliability and quality are essential to what we do<p> <ul style=> <li style=>We balance 247 support and oncall responsibilities by distributing our team remotely working in overlapping time zones and rotating through oncall weeks<li> <li style=>We use root cause analysis to help us get to the true source of technical issues and we help facilitate longterm solutions to prevent those issues from recurring again<li> <li style=>We design build and maintain the appropriate monitoring and alerting platforms dashboards reporting scripts to ensure we are monitoring our vital systems and associated key performance metrics<li> <ul> <p><span style=textdecoration><strong>Qualifications<strong><span><p> <p>You have strong chops in Python and want to work for an agile space company<p> <ul style=> <li style=>Minimum of up to 2 years experience with REST APIs Cloudbased Data Flow and Management Amazon Web Services Kubernetes Terraform UnixLinux systems<li> <li style=>Process and Code ManagementDocumentation Jira Confluence Gitlab<li> <li style=>You want to grow your skills We believe in growing our best engineers from within and we will support your professional development<li> <li style=>Youve got an undergraduate degree in Computer Science Engineering PhysicalEarth Sciences or an equivalent combination of technical education bootcamps coding accelerators and work experience that youd love to tell us about<li> <li style=>Youre comfortable working in a periodic 247 oncall rotation What this looks like members of our team will work standard business hours for their timezone and rotate into one week of 247 oncall support If there are four team members this would mean one week of 247 oncall responsibilities every 4th week with escalation support for each SupportOps Engineer This has the potential to evolve into shift work as our demand for technical support peaks<li> <li style=>You have a calm collected approach to problem solving but youre able to prioritize and have a keen attention to detail You care about helping us improve our documentation and processes as we resolve issues<li> <li style=>Youre a great crossteam collaborator You can distill complex technical concepts down to simple terms and you proactively communicate the progress or status of open issues or requests to our internal stakeholders<li> <li style=>Youre inquisitive curious and eager to understand our systems and technologies<li> <li style=>Other nicetohave skills experience working with geospatial data or remotely sensed imagery experience in the satellite or space industry<li> <ul> <p><strong><span>Compensation<span><strong><span> <span><p> <p><span><em>The annual salary range for this role as it is posted is $7900000 $10461000 for applicants with 02 years of experience and $11240000 $14893000 for applicants with 5+ years of experience <em><span><p> <p><span><em>The final job level and annual salary will be determined based on the education qualification knowledge skills ability and experience of the final candidates specific office location and calibrated against relevant market data and internal team equity Benefits listed in this posting may vary depending on the nature of your employment with Capella Space <em><span> <span> <span><p> <p><strong><span>BenefitsPerks<span><strong><span> <span><p> <p><span>In addition to an opportunity to take part in an innovative collaborative and fastgrowing business with a highly motivated and skilled team we also take pride in taking care of our employees Here are just a few ways that we show our appreciation<span><span> <span><p> <ul style=> <li style=>We offer up to 100 paid medical coverage with robust vision and dental plans comprehensive flexible spending accounts and supplemental health plans <li> <li style=><span>Equity<span><span> <span><li> <li style=><span>401K Plan to invest in your longterm retirement planning<span><span> <span><li> <li style=><span>Generous Parental Leave<span><span> <span><li> <li style=><span>Flexible Paid Time Off Policy<span><span> <span><li> <li style=><span>Commuter amp Parking Benefits<span><span> <span><li> <li style=><span>Mental Health Resources<span><span> <span><li> <li style=><span>Monthly phone stipend<span><span> <span><li> <li style=><span>Daily provided lunches and stocked kitchens <span><span> <span><li> <li style=><span>Furry friends Weve got you covered with dogfriendly work environment amp them with pet insurance options<span><span> <span><li> <li style=><strong><span>Equal Opportunity Statement<span><strong><span> <span><li> <ul> <p><span>Capella Space is an equal opportunity employer committed to creating a diverse and inclusive workplace and upholding equitable hiring practices<span><span> <span><p> <p><span>All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic under federal state or local law including those with a criminal history in a manner consistent with the requirements of applicable state and local laws including the CA Fair Chance Initiative for Hiring Ordinance We actively encourage members of recognized minorities women Veterans and those with disabilities to apply and we work to create a welcoming and supportive environment for all applicants throughout the interview process If you need assistance or require an accommodation during the job application process please notify <span><a href=22mailtorecruitingcapellaspacecom22 rel=nofollow><span><span>recruitingcapellaspacecom<span><span><a><span> <span><p> <p><span>To learn more about us explore our site <span><a href=22httpswwwcapellaspacecom22 rel=nofollow><span><span>httpswwwcapellaspacecom<span><span><a><span> <span> <span>and follow us on <span><a href=22httpstwittercomcapellaspace22 rel=nofollow><strong><span><span>X<span><span><strong><a><strong><span> and <span><strong><a href=22httpswwwlinkedincomcompanycapellaspace22 rel=nofollow><strong><span><span>LinkedIn<span><span><strong><a><strong> <strong><span>to see our SAR imagery<span><span> <span><p><img src=httpsremotivecomjobtrack1907890blankgifsource=publicapi alt=>
IAM Delivery Lead, PAM
Company: Guidepointsecurity
Location: USA
Posted Apr 19, 2024
<div class=contentintro> <p>GuidePoint Security provides trusted cybersecurity expertise solutions and services that help organizations make better decisions and minimize risk By taking a threetiered holistic approach for evaluating security posture and ecosystems GuidePoint enables some of the nations top organizations such as Fortune 500 companies and US government agencies to identify threats optimize resources and integrate bestfit solutions that mitigate risk<p> <div> <p>GuidePoint Security is hiring an experienced PAM Delivery Lead to join our fully remote team on a fulltime basis The PAM Delivery Lead should have experience managing multiple projects and project teams simultaneously This role will also help organize the practice and ensure internal and external projects are delivered as scoped<br><br><p> <p><strong>Role and responsibilities<strong><p> <ul style=> <li style=>Develop project management artifacts for various privileged access services<li> <li style=>Effectively collaborate with internal and customer project managers and stakeholders<li> <li style=>Communicates with internal and external stakeholders to keep them informed on project milestones and deliverables<li> <li style=>Create team forecast and burn rate reports for leadership<li> <li style=>Create and review templates for delivery<li> <li style=>Manage multiple workstreams on multiple projects<li> <li style=>Identify manage and resolve risks to project timeline scope and budget<li> <li style=>Ensure project deliverables and services rendered meet quality standards<li> <li style=>Utilize various tools to manage tasks for multiple teams and demonstrate progress to clients<li> <ul> <p><strong>Required experience<strong><p> <ul style=> <li style=>Demonstrated strong project delivery experience on complex technical deployment projects<br>● Experience managing various stakeholder relationships including Clevel executives<li> <li style=>Experienced with software development lifecycle SDLC methodologies<li> <li style=>Strong verbal and written skills to develop technical documentation and presentations<li> <ul> <p><strong>Preferred certifications<strong><p> <ul style=> <li style=>Security or Privileged Access related certifications<li> <li style=>PMP<li> <ul> <p><strong>EducationalCertifications Qualifications Desired<strong><p> <ul style=> <li style=>Associates or Bachelors degree in an information technology related field<li> <ul> <div class=contentconclusion> <p><strong>We use Greenhouse Software as our applicant tracking system and Free Busy for HR screen request scheduling At times your email may block our communication with you Please be sure to check your SPAM folder so that you dont miss updates on your application<strong><p> <p><strong><br>Why GuidePoint<br><br><strong>GuidePoint Security is a rapidly growing profitable privatelyheld value added reseller that focuses exclusively on Information Security Since its inception in 2011 GuidePoint has grown to over 900 employees established strategic partnerships with leading security vendors and serves as a trusted advisor to more than 3500 customers<p> <p>Firmlydefined core values drive all aspects of the business which have been paramount to the companys success and establishment of an enjoyable workplace atmosphere At GuidePoint your colleagues are knowledgeable skilled and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity <p> <p>This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation<br><br><strong>Some added perks<strong><p> <ul style=> <li style=>Remote workforce primarily US based only some travel may be required for certain positions working onsite may be required for Federal positions<li> <li style=>100 employerpaid medical premiums employee only $0 deductible and HSA plans along with 75 employerpaid family contributions<li> <li style=>100 employerpaid dental premiums employee only along with 75 employerpaid family contributions<li> <li style=>12 corporate holidays and a Flexible Time Off FTO program<li> <li style=>Healthy mobile phone and home internet allowance<li> <li style=>Eligibility for retirement plan after 2 months at open enrollment<li> <li style=>Pet Benefit Option<li> <ul> <p> <p> <div> <img src=httpsremotivecomjobtrack1907424blankgifsource=publicapi alt=>
Director - Distribution Partnerships
Company: Figma
Location: USA
Posted Apr 21, 2024
<p class=jobDescription> <p> Figmas Business Development amp Partnerships team aims to advance our company goals by working with partners to augment product experiences drive user engagement accelerate user and revenue growth distribute our products and services and raise brand awareness <p> <p> Were looking for a Director Distribution Partnerships to build and execute a partnerships strategy to drive growth and adoption across our paying users <p> <p> Youll be working in an exciting and constantly evolving environment while establishing relationships within the BD amp Partnerships team and crossfunctionally with our product engineering design marketing customer and legal teams to influence roadmaps and resources Youll be instrumental in laying the foundation for the scale and success of Figmas distribution partnerships <p> <p> <em> This is a full time role that can be held from one of our US hubs or remotely in the United States <em> <p> <h3> What youll do at Figma <h3> <ul> <li> <p> Work crossfunctionally to define our distribution partnerships strategy and goals youll drive growth via our <a class=fontbold underline fontbold underline fontbold underline href=httpswwwfigmacompartnersfindaservicepartner rel=noopener noreferrer nofollow target=blank> Service Partner Program <a> affiliate and referral partner opportunities marketplaces and other channels <p> <li> <li> <p> Develop and implement mutually beneficial partner plans that align with business goals <p> <li> <li> <p> Contribute regular business updates related to partners and our partner program identify trends consolidate feedback and share regular updates with broader BD amp crossfunctional teams <p> <li> <li> <p> Select onboard and manage new and existing partners <p> <li> <li> <p> Lead partner meetings and engagements act as an advisor to sales and marketing by providing insight into partnership goals initiatives and opportunities <p> <li> <li> <p> Provide education enablement and advocacy to partners <p> <li> <li> <p> Pitch and prioritize opportunities for crossfunctional collaboration that contribute to program KPIs <p> <li> <li> <p> Represent Figma across a variety of settings including partner meetings industry events conferences and more <p> <li> <li> <p> Build and manage the distribution partnerships team <p> <li> <ul> <h3> Wed love to hear from you if you have <h3> <ul> <li> <p> 7+ years of experience in Business Development Partnerships or a related function <p> <li> <li> <p> 3+ years of direct people management experience <p> <li> <li> <p> Experience building negotiating and managing firstoftheir kind distribution partnerships across services solutions resellers affiliates and additional channels <p> <li> <li> <p> Demonstrated success in planning prioritizing and driving longterm crossfunctional projects to completion <p> <li> <li> <p> Experience partnering and communicating with key stakeholders across business development product marketing sales and customer experience to understand scope and execute strategic initiatives with clear demonstrable outcomes <p> <li> <li> <p> A proven track record of analyzing data and turning them into insightful business recommendations <p> <li> <ul> <h3> While not required its an added plus if you also have <h3> <ul> <li> <p> Experience working at a highgrowth company building programs from the ground up <p> <li> <li> <p> Experience working with Figmas <a class=fontbold underline fontbold underline fontbold underline href=httpswwwfigmacompartnersfindaservicepartner rel=noopener noreferrer nofollow target=blank> current partner companies <a> <p> <li> <ul> <p> At Figma one of our values is Grow as you go We believe in hiring smart curious people who are excited to learn and develop their skills If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description we encourage you to apply anyways You may be just the right candidate for this or other roles <p><p>
Account Executive - Strategic Retail
Company: Snowflake
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> Our team is looking to hire for one of our most senior Retail territories In this role you will leverage your lengthy experience in sales to expand to new business units and teams within existing accounts establish new executive relationships and solve business and technical challenges for a named list of clients <p> <p> Your role will encompass prospecting developing and closing business within a timely manner while focusing on the clients requirements The role also involves strategic account planning executive mapping creative problem solving and being able to communicate complex ideas in simple terms <p> <p> This role is a unique opportunity to contribute in a meaningful way to high visibility high impact clients You will be successful in this role if you are able to act with autonomy work with urgency take accountability and be open to new perspectives and ideas Our team members are intellectually curious innovatively solve challenges quickly adapt to change and are excited to exceed our customers expectations <p> <h3> <strong> AS AN ACCOUNT EXECUTIVE ON OUR RETAIL INDUSTRY TEAM AT SNOWFLAKE YOU WILL <strong> <h3> <ul> <li> <p> Be an expert on Snowflakes platform the Retail industry and the broader partner ecosystem <p> <li> <li> <p> Be the trusted advisor to your clients by understanding their existing and future IT roadmap making recommendations and driving the successful utilization of Snowflakes platform <p> <li> <li> <p> Prospect conduct discovery calls uncover client challenges and identify new opportunities for Snowflakes platform <p> <li> <li> <p> Establish ongoing revenue streams for Snowflakes platform and expand into new opportunities within your territory <p> <li> <li> <p> Achieve sales quotas within your accounts on a quarterly and annual basis by developing account plans territory strategies executive engagement partner relationships and driving usage across the platform <p> <li> <li> <p> Work closely with Snowflakes cross functional teams including industry specialists sales engineering value engineering professional services marketing legal and finance <p> <li> <ul> <h3> <strong> ON DAY ONE WE WILL EXPECT YOU TO HAVE <strong> <h3> <ul> <li> <p> 10+ years sales experience selling to enterpriselevel accounts <p> <li> <li> <p> Consistently exceeded multimillion dollar annual revenue targets within a list of named accounts <p> <li> <li> <p> Demonstrable experience sales experience within at least one of the following spaces Data Warehousing Business Intelligence Data Science AdTechMarTech Retail Media Networks Data Clean Rooms or AIML <p> <li> <li> <p> Experience within the Retail space selling to brands directly is strongly preferred <p> <li> <li> <p> Extensive experience negotiating navigating multiple stakeholders and closing business within large enterprise organizations <p> <li> <li> <p> Extensive experience with solutionbased selling experience managing long complex sales cycles and navigating large client organizations <p> <li> <li> <p> Experience building and maintain relationships across your clients including Clevel executives <p> <li> <li> <p> Experience prospecting and engaging new business units to consistently generate pipeline and ensure healthy quarterly pipeline coverage <p> <li> <li> <p> Proven ability to build and execute comprehensive account plans for your territory develop a deep understanding for your clients business and achieve success for your clients and Snowflake <p> <li> <li> <p> Willingness to travel to clients conduct onsite meetings QBRs and host client events on a regular basis <p> <li> <li> <p> Excellent presentation communication and listening skills <p> <li> <li> <p> Ability to provide open honest and respectful feedback contributing to an inclusive work environment <p> <li> <li> <p> The ideal candidate for this role lives in the Midwest or Eastern region <p> <li> <ul> <p> <em> Every Snowflake employee is expected to follow the companys confidentiality and security standards for handling sensitive data Snowflake employees must abide by the companys data security plan as an essential part of their duties It is every employees duty to keep customer information secure and confidential <em> <p><p>
Senior Manager - HRBP
Company: Scribd
Location: USA
Posted Apr 20, 2024
<p class=jobDescription> <p> At Scribd pronounced scribbed our mission is to spark human curiosity Join our team as we create a world of stories and knowledge democratize the exchange of ideas and information and empower collective expertise through our three products Everand Scribd and Slideshare <p> <p> <p> <p> We support a culture where our employees can be real and be bold where we debate and commit as we embrace plot twists and where every employee is empowered to take action as we prioritize the customer <p> <p> <p> <p> We love collaborating and investing time in our Scribd community and we create intentional inperson moments with each other to build culture and connection And it is through our flexible work benefit Scribd Flex that we enable employees in partnership with their manager to choose the workstyle that best suits their individual needs and preferences <p> <p> <p> <p> <strong> <u> About the role and the team <u> <strong> <p> <p> Scribd is a global company of 300+ employees and growing rapidly We are looking for a Senior Manager to lead our HRBP function and business partnering strategy across the organization The primary responsibility of this role is to align HR strategies and practices with the overall business objectives of Scribd This role will sit within the HR team reporting to Scribds Senior Director of People and will have management responsibilities <p> <p> <p> <p> Working closely with members of the HR team and broader People team this role will support the execution of initiatives across the organization including but not limited to performance management coaching employee relations compensation engagement and retention career development and benefits <p> <p> <p> <p> <strong> <u> About you <u> <strong> <p> <p> You are one who thrives in a fastmoving quickly changing atmosphere You have experience as a strategic partner to business leaders providing guidance and support on all aspects of human resources management to help drive company success in the fastpaced and competitive tech industry You understand the need to move quickly and wear many hats when required Youre a creative outofthebox thinker with strong influencing skills who is willing to take risks to help us build and scale <p> <p> <p> <p> <strong> <u> Responsibilities What you will do <u> <strong> <p> <p> <strong> Strategic HR business partnership <strong> <p> <p> Leverage deep understanding of the business strategy to provide expert insight to Executives and Leaders in the organization on HR related matters including performance management talent mapping development succession management organization effectiveness and organizational design <p> <p> Consult and coach all levels of management to build and develop high performing diverse and inclusive teams <p> <p> Be a strategic advisor to employees across the organization to enable them to do their best work every day <p> <p> Provide datadriven recommendations to address gaps opportunities and enhance the health performance and organizational effectiveness across all divisions <p> <p> <p> <p> <strong> HR Execution <strong> <p> <p> Demonstrate strong competency within the functional areas of HR including but not limited to Employee Relations Performance Management Coaching Employee Engagement Compensation amp Total Rewards People Analytics Learning amp Development LOA Management Immigration Compliance Communications and Change Management <p> <p> Roll up sleeves to execute a full range of HR duties from highlevel strategy to daytoday HR operations <p> <p> Drive planning and implementation of companywide People initiatives <p> <p> Mix strong business judgment with HR knowhow to solve problems and get to the root cause of any issue design and quickly implement solutions <p> <p> Resolve employee relation issues quickly and effectively with tact and diplomacy <p> <p> Enable and grow talent by being proficient in our Performance Management and Learning amp Development programs <p> <p> Partner with other members of the People team to ensure successful execution of our People Strategy <p> <p> Champion Scribds compensation philosophy and programs <p> <p> Champion Scribd Humans our Diversity Equity and Inclusion program <p> <p> Partner with colleagues in Finance Legal IT to improve crossfunctional processes <p> <p> Act with integrity and ethics in handling confidential information <p> <p> <p> <p> <strong> <u> You Have Were looking for Requirements <u> <strong> <u> <u> <p> <p> You have 810 years of relevant HR GeneralistBusiness Partner experience in a fastpaced agile environment <p> <p> You are able to think like a consultant communicate like a coach and strategically advise all levels of the organization <p> <p> You are exceptional at developing effective relationships with employees managers and colleagues <p> <p> You are tenacious and refuse to stop at anything less than exceptional <p> <p> You have the ability to be both strategic and tactical <p> <p> You act without being told what to do proactively getting things done <p> <p> You confidently yet respectfully handle tough conversations <p> <p> You are a skilled communicator in pen and voice phone or live you make the right points with clarity <p> <p> You have strong knowledge of Employment law and practices and execute them with confidence specifically you are experienced in CA Employment law <p> <p> You enjoy fast paced growth and change easily adapting to changing priorities <p> <p> You have a Bachelors degree additional HR related certifications or degrees a plus <p> <p> You are familiar with various HR systems and have experience working in a Mac environment using GSuite <p> <p> <p> <p> <p> <p> <p> <p> At Scribd your base pay is one part of your total compensation package and is determined within a range Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location San Francisco is our highest geographic market in the United States In the state of California the reasonably expected salary range is between $119000 minimum salary in our lowest geographic market within California to $192500 maximum salary in our highest geographic market within California <p> <p> <p> <p> In the United States outside of California the reasonably expected salary range is between $98000 minimum salary in our lowest US geographic market outside of California to $182750 maximum salary in our highest US geographic market outside of California <p> <p> <p> <p> In Canada the reasonably expected salary range is between $122000 CADminimum salary in our lowest geographic market to $183250 CADmaximum salary in our highest geographic market <p> <p> <p> <p> We carefully consider a wide range of factors when determining compensation including but not limited to experience jobrelated skill sets relevant education or training and other business and organizational needs The salary range listed is for the level at which this job has been scoped In the event that you are considered for a different level a higher or lower pay range would apply This position is also eligible for a competitive equity ownership and a comprehensive and generous benefits package <p> <p> <p> <p> <strong> Benefits Perks and Wellbeing at Scribd <strong> <p> <p> <em> Benefitsperks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work <em> <p> <p> Healthcare Insurance Coverage MedicalDentalVision 100 paid for employees <p> <p> 12 weeks paid parental leave <p> <p> Shorttermlongterm disability plans <p> <p> 401kRSP matching <p> <p> Tuition Reimbursement <p> <p> Learning amp Development programs <p> <p> Quarterly stipend for Wellness Connectivity amp Comfort <p> <p> Mental Health support amp resources <p> <p> Free subscription to Scribd + gift memberships for friends amp family <p> <p> Referral Bonuses <p> <p> Book Benefit <p> <p> Sabbaticals <p> <p> Company wide events <p> <p> Team engagement budgets <p> <p> Vacation amp Personal Days <p> <p> Paid Holidays + winter break <p> <p> Flexible Sick Time <p> <p> Volunteer Day <p> <p> Companywide Diversity Equity amp Inclusion programs <p> <p> <p> <p> <strong> Want to learn more about life at Scribd <strong> <a class=fontbold underline fontbold underline postingslink href=httpswwwlinkedincomcompanyscribdlifef42fcc769e50442089c3f17996272302viewAsMember=true rel=noopener noreferrer nofollow target=blank> <strong> wwwlinkedincomcompanyscribdlife <strong> <a> <p> <p> <p> <p> <p> <p> <strong> We want our interview process to be accessible to everyone You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodationsscribdcom about the need for adjustments at any point in the interview process <strong> <p> <p> <p> <p> <strong> Scribd is committed to equal employment opportunity regardless of race color religion national origin gender sexual orientation age marital status veteran status disability status or any other characteristic protected by law We encourage people of all backgrounds to apply and believe that a diversity of perspectives and experiences create a foundation for the best ideas Come join us in building something meaningful <strong> <p> <p> <p> <p> <p> <p> <em> Remote employees must have their primary residence in Arizona California Colorado Connecticut Delaware DC Florida Georgia Hawaii Iowa Massachusetts Maryland Michigan Missouri Nevada New Jersey New York Ohio Oregon Tennessee Texas Utah Vermont Washington Ontario Canada British Columbia Canada or Mexico This list may not be complete or accurate and candidates should speak with their recruiter about their specific location for remote work <em> <p> <p> <p> <p> LIRemote <p><p>
Partner Support Technician
Company: Vonage
Location: USA
Posted Apr 20, 2024
<p><strong>Vonage Customer Care Mission<strong><p> <p>We help our customers create innovative and delightful customer experiences using our programmable communication building blocks Through a choice of support offerings we provide toptier support for developers and enterprises Our global technical team skilled in development communications technology and troubleshooting help our customers rapidly resolve any issues publish online knowledge articles and communicate proactively for any incidents that occur<p> <p><strong>Why this role matters<strong><p> <p>As a member of the Partner Support team the <strong>Partner Support Technician<strong> is responsible for working with partners subagents and child accounts to configure client computer networks and all assist with any technical requirements Establishing a relationship you will work with these partners for the life of their partnership with Vonage The agents ability to form a trusted bond listen attentively and respond to inquiries will make them the critical touchpoint between Vonage Business and our valued partners<p> <p>This position is also responsible for answering various PreSales technical questions and assisting the Partner Support Team with cases and reach outs The role also includes helping to work with VIP clients retaining customers and taking ownership of various projects the company needs to complete<p> <p><strong><em>This role will work 11am 8pm EST Monday Friday <em><strong><p> <p><strong>IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW<strong><p> <p><strong>What you will do<strong><p> <ul style=> <li style=>Supporting Existing Customers<li> <ul style=> <li style=>Review and catalog the networks for clients and confirm they are VoIP equipped<li> <li style=>Ensure phone and feature setups are working properly<li> <li style=>Provide recommendations on future enhancements<li> <ul> <li style=>VIP Customer Escalations<li> <li style=>Assist the Retention Team in resolving escalated customer problems <li> <li style=>Provide highlevel support as a contributor to Partner Support<li> <li style=>Ability to balance inbound calls and emails as well as assisting the Partner Support Team in a scheduled environment<li> <li style=>Handle escalated issues sent to you by management and executive leadership<li> <li style=>Provide customerfocused support using clear and descriptive methods<li> <li style=>Manage and complete projects on time<li> <li style=>Work within multiple scheduling and ticketing programs<li> <li style=>Coordinate with various departments to provide internal education and assistance<li> <li style=>Advise customer on network topology and configuration<li> <li style=>Determine the source of customer issues hardware software user access other<li> <li style=>Document resolutions for future reference<li> <ul> <p><strong>What you will bring<strong><p> <ul style=> <li style=>Strong Customer service skills including being an active listener with the ability to deescalate quickly <li> <li style=>Superior technical troubleshooting and analytical skills<li> <li style=>Advanced written and oral communication skills with extreme attention to detail <li> <li style=>Ability to quickly establish and maintain excellent rapport with customers <li> <li style=>Proven communication skills required to create maintain and enhance customer relationships and experiences<li> <li style=>Outstanding technical competence Software Hardware Networks<li> <li style=>Ability to multitask and learn quickly in a challenging environment<li> <li style=>Advanced judgment negotiation and problemsolving skills<li> <li style=>Exceptional ability to adjust to the technical level of the customer when communicating technical information<li> <li style=>Advanced experience positioning sensitive and confidential subjects<li> <li style=>Ability to work independently with limited supervision yet work well within a team<li> <li style=>Ability to work quickly and efficiently under deadline pressure<li> <li style=>Outstanding follow through and organizational ability<li> <ul> <p><strong>What is required for application<strong><p> <ul style=> <li style=>Two years of technical support experience preferred <li> <li style=>A+ Networking + MCSA CCNP or other certifications preferred<li> <ul> <p><em>Note The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list Assignments may differ for individuals within the same role based on business conditions departmental need or geographic location<em><p> <p>LIJS3<p><img src=httpsremotivecomjobtrack1907300blankgifsource=publicapi alt=>
Channel Development Manager
Company: WatchGuard Technologies, Inc.
Location: USA
Posted Apr 21, 2024
<p class=jobDescription> <p> <strong> WatchGuard embraces a Flexible Work Philosophy Most of our employees can choose to work from the office at home or any combination of the two Weve built a global workforce of outstanding team members and a flexible culture built on trust collaboration and belonging <strong> <p> <p> <p> <p> <strong> About the Position <strong> <p> <p> Our organization is seeking an NAMER Senior Channel Development Manager with exceptional acumen and expertise to leverage our strengths to generate opportunities with new security services partners In this pivotal role you will lead our efforts in identifying recruiting and nurturing strategic channel partners to drive business growth and expand our market presence The ideal candidate should have a solid understanding of business strategy marketing and business development techniques Join our team to spearhead our business to new heights of success and growth <p> <p> <p> <p> <p> <p> <p> <p> <strong> Position Responsibilities <strong> <p> <ul> <li> <p> <strong> Market AnalysisPartner Identification <strong> <p> <li> <li> <p> Market research to identify potential partners <p> <li> <li> <p> Analyze industry trends to identify gaps and opportunities for collaboration <p> <li> <li> <p> Develop and maintain a comprehensive list of potential partners <p> <li> <li> <p> Collaborate with Field Marketing to identify and contact target partners <p> <li> <li> <p> <strong> Partner recruitment and enablement <strong> <p> <li> <li> <p> Execute recruitment and enablement activities track and measure metrics <p> <li> <li> <p> Develop Partner Business Plan Account mapping stakeholders etc <p> <li> <li> <p> Lead generation and sales development POC training complex quotes help answering RFPs and Public tenders <p> <li> <li> <p> <strong> Performance Monitoring <strong> <p> <li> <li> <p> Monitor and evaluate the performance of partnerships <p> <li> <li> <p> Provide regular reports and recommendations for improvement <p> <li> <li> <p> Continuously optimize partner recruitment strategies based on feedback and results <p> <li> <ul> <p> <p> <p> <strong> Skills and Qualifications <strong> <p> <ul> <li> <p> Ability to understand develop and manage complex partnerships <p> <li> <li> <p> Experience developing service security partners <p> <li> <li> <p> Ability to selfmanage and work remotely <p> <li> <li> <p> Soft skills resilience communication skills objectiveoriented growth mindset trailblazer negotiation skills selfstart and team worker <p> <li> <ul> <p> <p> <p> <strong> Experience <strong> <p> <ul> <li> <p> 10+ years experience in direct and indirect sales in related industry <p> <li> <li> <p> Bachelors degree or equivalent training in business sales or marketing <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Compensation <strong> <p> <p> <p> <p> The base salary range for this position is $130000 $140000 exclusive of benefits This position is also eligible for commissions up to 30 of on target earnings Your base salary compensation will be based on your individual skills education and experience Please keep in mind that the above range is the full base salary range for this role hiring at the maximum of the range is not typical in order to allow for future salary growth <p> <p> <p> <p> <strong> US Benefits <strong> <p> <p> <p> <p> Under our Flexible Work Philosophy most employees can work from an office at home or any combination of the two <p> <p> Comprehensive benefits plan including medical dental life vision disability and life insurance <p> <p> Healthcare FSA <p> <p> FSA with employer contribution <p> <p> 13 holidays including a floating holiday Juneteenth and your birthday <p> <p> 15 days of paid annual leave <p> <p> 9 days of paid sick time <p> <p> Paid parental leave <p> <p> 401k with employer match <p> <p> <strong> <strong> <p> <p> <strong> Other Perks <strong> <p> <p> <p> <p> Education assistance program <p> <p> Dependent Care FSA match <p> <p> Adoption assistance <p> <p> Fertility care support <p> <p> Backup care for family and pets <p> <p> A growing network of employee resource groups <p> <p> Employee referral program <p> <p> Virtual boot camp <p> <p> Employee Assistance Program <p> <p> <p> <p> <strong> Why Work for WatchGuard <strong> <p> <p> <p> <p> WatchGuard is a global leader in network security and intelligence advanced endpoint protection multifactor authentication and secure WiFi Our awardwinning products and services are trusted worldwide by more than 18000 security resellers and service providers to protect more than 250000 customers Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard <p> <p> <p> <p> WatchGuard is headquartered in Seattle Washington with team members working remotely and in offices worldwide <p> <p> <p> <p> Our company culture places an intense focus on our customers and employees From the newest employee to our CEO youll find that each person at WatchGuard embodies our Core Values Accountability Community Belonging Action Innovation and CustomerCentric Learn more about our company culture at wwwwatchguardcomwgrdcareers <p> <p> <p> <p> WatchGuard provides equal employment opportunities for all qualified employees regardless of their race color national origin religion ancestry creed pregnancy age sex sexual orientation including gender expression or identity marital status mental or physical disability honorably discharged veteran or military status or any other category protected by federal state or local laws Our equal employment opportunity or EEO policy focuses solely on the talent hard work contributions and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions We consider focusing on an employees protected characteristics rather than on talent hard work and actual work results to violate our EEO policy As an Equal Opportunity Employer we are committed to a diverse workforce WatchGuard participates in Everify <p> <p> <p> <p> WatchGuard is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures Please let us know if you need assistance or accommodation due to a disability <p><p>
Go-To-Market Director - Education
Company: brightwheel
Location: USA
Posted Apr 21, 2024
<p class=jobDescription> <p> <strong> Our Mission and Opportunity <strong> <p> <p> Early education is one of the greatest determinants of childhood outcomes is a must for working families and has a lasting social and economic impact <a class=fontbold underline fontbold underline postingslink href=httpsmybrightwheelcomcareers rel=noopener noreferrer nofollow target=blank> Brightwheels vision <a> is to enable high quality early education for every child by giving teachers meaningfully more time with students each day engaging parents in the development of their kids and supporting the small businesses that make up the backbone of the $175 billion early education market Brightwheel is the most loved technology brand in early education globally trusted by thousands of educators and millions of families <p> <p> <p> <p> <strong> Our Team <strong> <p> <p> We are a fully remote team with employees across every time zone in the US Our team is passionate talented and customerfocused Our exceptional investor group includes Addition Bessemer Venture Partners Chan Zuckerberg Initiative GGV Capital Lowercase Capital Emerson Collective and Mark Cuban <p> <p> <p> <p> We believe that everyonefrom our employees to the students teachers and administrators we serve should be given the opportunity to learn and thrive whatever their background may be We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work <p> <p> <p> <p> <strong> Who you are <strong> <p> <p> Brightwheel is seeking a Director of GoToMarket to own endtoend projects specific to brightwheels Education business This role will report directly to the VP Education The ideal candidate will have extensive experience in growth strategy marketing project management and crossfunctional stakeholder management <p> <p> <p> <p> Central to our mission we are seeking team members who are aligned with and embody our <a class=fontbold underline fontbold underline postingslink href=httpsmybrightwheelcomabout rel=noopener noreferrer nofollow target=blank> leadership principles <a> We value individuals who are sharp scrappy and able to find insights and move to quick action with a high degree of quality <p> <p> <p> <p> <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Drive revenue growth and acquire customers initiate scope and lead crossfunctional projects related to customer adoption and retention focusing on the adoption of our Education amp Curriculum products <p> <li> <li> <p> Lead Education GTM team directing strategy for sales amp sales enablement marketing events and customer success in collaboration with central teams to execute the strategic direction <p> <li> <li> <p> Partner with Finance and the VPGM of Education to develop goals and then identify resourcing needs and systems improvements required to accomplish our ambitious growth plans <p> <li> <li> <p> Own and manage endtoend projects and results impacting the customer journey collaborating closely with senior leadership across Sales Marketing Customer Success Product and Operations <p> <li> <li> <p> Develop appropriate metrics to run the business and keep the leadership team apprised of performance then implement measure and evaluate the ongoing impact of new customer projects and initiatives to improve performance where necessary to meet goals <p> <li> <li> <p> Facilitate decisionmaking and execution by leading key stakeholders and contributors and surfacing required information to make critical decisions <p> <li> <li> <p> Act as a key stakeholder balancing both shortterm and longterm business objectives with a keen eye for the customer experience <p> <li> <ul> <p> <p> <p> <strong> Qualifications Skills amp Abilities <strong> <p> <ul> <li> <p> 10+ years of experience in strategy marketing operational experience in a high growth environment <p> <li> <li> <p> 3+ years of managing a high performing team <p> <li> <li> <p> Experience in owning crossfunctional projects from ideation to completion track record in effectively influencing cross functional teams <p> <li> <li> <p> Proven track record of building and managing complex programs with measurable results and high impact <p> <li> <li> <p> Functional expertise in sales strategy and marketing campaigns <p> <li> <li> <p> Process + Results Driven A track record of consistently delivering excellent results in a fastpaced environment Proficient in analytics critical thinking and reasoned judgment <p> <li> <li> <p> Combination of high level thinking with the ability to get hands dirty to build from scratch <p> <li> <li> <p> Resourceful and scrappy problem solver a keen ability to find and filter necessary information and solve problems <p> <li> <li> <p> An ability to lead and influence across peers and drive crossfunctional efforts with passion empathy integrity and transparency <p> <li> <li> <p> Patience drive and appetite for startup benefits and challenges <p> <li> <li> <p> A customerfirst mentality <p> <li> <ul> <p> <p> <p> <p> <p> $153000 $235000 a year <p> <p> Brightwheel is committed to internal pay equity and offers a competitive compensation package including base salary equity and benefits Our benefits package includes premium medical dental and vision benefits generous paid parental leave a flexible paid time off policy a monthly wellness and productivity stipend and a Learning amp Development stipend <p> <p> For cash compensation brightwheel sets standard ranges for all roles based on function level and geographic location benchmarked against similarstage growth companies Multiple factors determine final offer amounts including geographic location candidate experience and expertise If you have questions about the compensation band for your region please ask your recruiter <p> <p> <em> Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity gender expression sexual orientation national origin genetics disability age or veteran status <em> <p><p>
Technical Account Manager
Company: Sisense
Location: USA
Posted Apr 21, 2024
<p><strong>DRIVE DATA DRIVEN CHANGE ACROSS OUR MOST CRITICAL CUSTOMERS<strong><p> <p>We are looking for an experienced Technical Account Manager TAM to become a trusted technical advisor for our Enterprise customers A TAM is a technical leader in complex analytics implementation projects and leads technical strategy for our Strategic and Enterprise accounts TAMs guide customers through strategic and technical decisions and are responsible for scoping technical initiatives leading and executing according to Sisenses best practices and directly contributing to successful project deliveries<p> <p><strong>WHY YOU SHOULD JOIN OUR FIELD ENGINEERING SERVICES TEAM<strong><p> <p>Sisense Field Engineering Services leads at the nexus of customer product and business impact We lead our customers to successful deliveries influence our product development and grow our business through technology engagement As a TAM on this team youll be at that forefront using your leadership and technical acumen to help customers derive immense value from our technology<p> <p>Sisense customers use our technology to empower insights for thousands of users with high value dashboards and their own compelling products Our largest and most strategic customers have complex implementations spread across multiple client stakeholders and products This is an opportunity to lead client engagements across a variety of modern data technologies applications having an impact on the biggest and most interesting product deliveries<p> <p> <p> <p><strong>HOW YOULL RAMP UP <strong><p> <p>By Day 30 <p> <ul style=> <li style=>You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value <li> <li style=>You will start interacting with Sisense customers and getting to know their challenges <li> <li style=>You will begin building dashboards and data models configuring the product to ensure you have a foundational understanding of the technology<li> <li style=>You will understand internal interactions processes and tools required to be an effective TAM<li> <ul> <p>By 60 <p> <ul style=> <li style=>You will continue your shadowing sessions with customers and may begin contributing as a complementary TAM on accounts<li> <li style=>You will handle customers requeststickets independently and begin leading engagements with close guidance<li> <li style=>Youll be exposed to a wider range of Sisense use cases<li> <li style=>Youll learn about your teams customer base and begin meeting the people <li> <li style=>By 60 days you will have a wellrounded understanding of the Sisense customers and how they are leveraging our product<li> <ul> <p>By 90 <p> <ul style=> <li style=>Youll own technical relationships with our elite customers<li> <li style=>You will lead and guide customers to successful stable and scalable solutions based on Sisenses implementation best practices <li> <li style=>You will partner with CS Product Engineering Sales and our Support to offer the best advice to the customer<li> <ul> <p><strong>WHAT YOUVE ACCOMPLISHED SO FAR <strong><p> <ul style=> <li style=>35 years of experience in a technical customer facing role<li> <li style=>Youve assisted or led complex technical software implementations or managed services ideally in the cloud data warehouse andor business intelligence space<li> <li style=>You worked on the front lines with customers on a daily basis<li> <li style=>Youve troubleshooted technical issues with a customer on web meetings<li> <li style=>You have an analytical mind and hands on experience with data tools like those in Business Intelligence Database Management Analytics or Integration<li> <li style=>Youve created and delivered customized technical presentations and demonstrations to technical and nontechnical audiences of all levels from stakeholders to executive sponsors<li> <ul> <p><strong>Required Skills <strong><p> <ul style=> <li style=>Familiar with data modeling strategies and concepts <li> <li style=>Basic understanding of Linux<li> <li style=>Comfortable in a programming language such as Python Javascript Java C++ GO etc We primarily use JavaScript or Python<li> <li style=>Experience with REST APIs<li> <li style=>Proficient in SQL<li> <li style=>You are intellectually curious If you dont know the answer youll get it<li> <ul> <p> <strong>Bonus Skills <strong><p> <ul style=> <li style=>Knowledge of Kubernetes and Docker<li> <li style=>React Nextjs Vuejs or any popular JavaScript frameworks<li> <li style=>Hands on experience with embedding software into another application<li> <li style=>SSO methods such as SAML 20 OpenID Connect and JWT<li> <ul> <p> <p> <p><strong>CO Posting<strong><span style=fontweight> The base pay range for candidates located in Colorado is $130000$150000 yr The salary of the finalist selected for this role will be based on a variety of factors including but not limited to market location internal equity jobrelated knowledge experience and training education skill sets and other business and organizational needs A bonus equity commissions and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial andor other benefits depending on the position offered This position may be considered a promotional opportunity The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in Colorado This range may vary with respect to candidates whose primary work location is outside those jurisdictions<span><p> <p><strong>NYC and CA Posting<strong><span style=fontweight> The base pay range for candidates located in New York City and California is $130000$150000 yr The salary of the finalist selected for this role will be based on a variety of factors including but not limited to market location internal equity jobrelated knowledge experience and training education skill sets and other business and organizational needsThe disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in New York City or California This range may vary with respect to candidates whose primary work location is outside those jurisdictions<span><p><img src=httpsremotivecomjobtrack1907330blankgifsource=publicapi alt=>
Platform Site Reliability Engineer
Company: Blacksky
Location: USA
Posted Apr 20, 2024
<p style=textalign><strong>Platform Site Reliability Engineer <strong><p> <p><strong>About Us<strong><p> <p><strong>BlackSky<strong> is a realtime intelligence company We own and operate the worlds most advanced spacebased intelligence platform and provide customers satellite imagery automated analytics and highfrequency monitoring of strategic locations economic assets and events from around the globe BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy BlackSkys data enables governments and businesses to see understand and anticipate change as it happens giving them the ultimate strategic advantage so they can act quickly Our global team works with cuttingedge technology to make a difference around the world and prides itself on being peoplefirst customerfocused and fun<p> <p>As a Site Reliability Engineer SRE on our Platform team youll be joining a small group of industry veterans who are passionate about maintaining the continuous availability of our customer Platform The Platform SREs role is to troubleshoot monitor integrate configure and administer Platform applications The person in this role participates in the planning and documentation of policies and procedures to ensure system implementation design and maintenance is consistent with company goals industry best practices and regulatory requirements<p> <p>While the locations listed in the job posting are ideal we would love candidates near either our Herndon VA or Seattle WA offices We may also consider remote candidates in certain states<p> <p><strong>Responsibilities<strong><p> <p>Monitor and Maintain Platform Systems<p> <ul style=> <li style=>Designimplementintegrate additional monitoring tools to ensure continuity of the Platform<li> <li style=>Perform incident management and response procedures to ensure all incidents are addressed appropriately<li> <li style=>Configure Platform systems utilizing compliance best practices<li> <li style=>Create and maintain documentation for applications processes and procedures<li> <li style=>Conduct audits on existing systems by running reports and providing analysis<li> <li style=>Participate in oncall rotation to respond to critical events<li> <li style=>Other jobrelated duties as assigned<li> <ul> <p>Technical Support and Administration<p> <ul style=> <li style=>Manage end user accounts permissions and access<li> <li style=>Anticipate identify troubleshoot and mitigateresolve issues as they arise<li> <li style=>Integrate and automate platform systems to increase value and adoption<li> <li style=>Transmit data between platform systems with automated tooling<li> <li style=>Advise business on new and existing platform systems<li> <ul> <p><strong>Required Qualifications<strong><p> <ul style=> <li style=>Bachelors Degree or higher in computer science engineering or related technical field<li> <li style=>A minimum of three years of experience in engineering operations for commercial software in a production environment familiarity with agile methodologies software product and release life cycles source code and change management<li> <li style=>Experience with scalable cloudbased systems running in Amazon Web Services AWS<li> <li style=>Experience working with databases ie MongoDB PostgreSQL ElasticSearch<li> <li style=>Python experience<li> <li style=>Passion to solve complex problems<li> <ul> <p><strong>Preferred Qualifications<strong><p> <ul style=> <li style=>JavaJavaScript experience<li> <li style=>Experience working with geospatial products<li> <ul> <p><strong>Life at BlackSky for fulltime benefits eligible employees includes<strong><p> <ul style=> <li style=>Medical dental vision disability group term life and ADampD voluntary life and ADampD insurance<li> <ul style=> <li style=>BlackSky pays 100 of employeeonly premiums for medical dental and vision and contributes $100month for outofpocket expenses<li> <ul> <li style=>15 days of PTO 11 Company holidays four Floating Holidays prorated based on hire date one day of paid volunteerism leave per year parental leave and more<li> <li style=>401k pretax and Roth deferral options with employer match<li> <li style=>Flexible Spending Accounts<li> <li style=>Employee Stock Purchase Program<li> <li style=>Employee Assistance and Travel Assistance Programs<li> <li style=>Employer matching donations<li> <li style=>Professional development<li> <li style=>Mac or PC Your choice<li> <li style=>Awesome swag<li> <ul> <p>The anticipated salary range for candidates in Seattle WA is $115000 $130000 per year The final compensation package offered to a successful candidate will be dependent on specific background and education BlackSky is a multistate employer and this pay scale may not reflect salary ranges in other states or locations outside of Seattle WA<p> <p>BlackSky is committed to hiring and retaining a diverse workforce We are proud to be an Equal OpportunityAffirmative Action Employer All Qualified applicants will receive consideration for employment without regard to race color religion sex age national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by law<p> <p>To conform to US Government space technology export regulations including the International Traffic in Arms Regulations ITAR you must be a US citizen lawful permanent resident of the US protected individual as defined by 8 USC 1324ba3 or eligible to obtain the required authorizations from the US Department of State<p> <p>EEOAAP Pay Transparency Statements<p> <p><a href=22httpswwwdolgovofccpregscomplianceposterspdfeeopostpdf22 rel=nofollow>httpswwwdolgovofccpregscomplianceposterspdfeeopostpdf<a><p> <p><a href=22httpswwwdolgovofccpregscomplianceposterspdfOFCCPEEOSupplementFinalJRFQA508cpdf22 rel=nofollow>httpswwwdolgovofccpregscomplianceposterspdfOFCCPEEOSupplementFinalJRFQA508cpdf<a><p><img src=httpsremotivecomjobtrack1907361blankgifsource=publicapi alt=>
Staff Security Engineer (ZK/Rust)
Company: Polygon Labs
Location: USA
Posted Apr 21, 2024
<p class=jobDescription> <p> <strong> What is Polygon Labs <strong> <p> <p> <p> <p> Polygon Labs develops Ethereum scaling solutions for Polygon protocols Polygon Labs engages with other ecosystem developers to help make available scalable affordable secure and sustainable blockchain infrastructure for Web3 Polygon Labs has initially developed a growing suite of protocols for developers to gain easy access to major scaling solutions including layer 2s zeroknowledge rollups and optimistic rollups sidechains hybrid chains appspecific chains enterprise chains and data availability protocols Scaling solutions that Polygon Labs initially developed have seen widespread adoption with tens of thousands of decentralized apps unique addresses exceeding 225 million over 12 million smart contracts created and 256 billion total transactions processed since inception The existing Polygon network is home for some of the biggest Web3 projects such as Aave Uniswap and OpenSea and wellknown enterprises including Robinhood Stripe and Adobe Polygon Labs is carbon neutral with the goal of leading Web3 in becoming carbon negative <p> <p> <p> <p> Job Summary <p> <p> <p> <p> Polygon Labs Security Teams Vision is <strong> to become the most trusted organization in web3 amp blockchain <strong> <p> <p> <p> <p> Polygon Labs is looking for a Staff Security Engineer with solid RUST knowledge and verifiable experience in leading and performing code reviews security assessments and in the blockchain field This person will be working to discover and solve the most complex and challenging security activities in the blockchain space together with the most active and professional team <p> <p> <p> <p> <p> <p> Key Job Responsibilities <p> <p> <p> <p> Lead and perform security assessments on Polygon Labs Rust developed solutions <p> <p> Assist and lead Bug Bounty Programs <p> <p> Work closely with development teams during SDLC <p> <p> Work closely with external security vendors <p> <p> Drive security awareness and training programs for developers <p> <p> Mentor colleagues <p> <p> <p> <p> A Day in the Life <p> <p> <p> <p> A Day in the Life might include <p> <p> <p> <p> Helping Triage reports from Polygon Labs Bug Bounty program <p> <p> Performing a code review of a new product or feature <p> <p> Reviewing open issues findings andor vulnerabilities and supporting to team in remediation <p> <p> Reviewing architecture and technology decisions <p> <p> <p> <p> <p> <p> About the Team <p> <p> <p> <p> Talk about the selling points of your team <p> <p> <p> <p> We are a worldwide distributed security team helping ensure we deliver secure products to the ecosystem <p> <p> Our main focus in the coming years is all around Zero Knowledge technology and you will be at the center of it <p> <p> By joining this team you will meet amazing colleagues with similar disciplines from whom you can learn share and drive the future of Web3 Security <p> <p> <p> <p> <p> <p> What youll need Preferred Qualifications <p> <p> <p> <p> Mastery in Rust programing language +3 years <p> <p> High level understanding of Zero Knowledge Proof Technology <p> <p> High level understanding of the Ethereum Virtual Machine <p> <p> High level understanding of common smart contract vulnerabilities <p> <p> High level experience using testing and security analysis tools <p> <p> High level experience in Code Reviews <p> <p> Great written and verbal communication skills <p> <p> Experience mentoring or training others <p> <p> <p> <p> <p> <p> <p> <p> <strong> Polygon Labs Perks <strong> <p> <p> <p> <p> The goal of the Polygon Labs total rewards program is to support the health and wellbeing of you and your family Our comprehensive compensation plan includes the following benefits <p> <p> <p> <p> Remote first global workforce <p> <p> Industry leading Medical Dental and Vision health insurance <p> <p> Company matching 401k with 3 match <p> <p> $1500 Home Office Set Up Allowance lifetime max <p> <p> $200 Annual Book Allowance Program <p> <p> $75 Monthly internet or phone reimbursement <p> <p> Flexible Time Off <p> <p> 1 company wide wellness Friday day off per quarter <p> <p> Company issued laptop <p> <p> Egg freezing mental health and employee wellness benefits <p> <p> <p> <p> <p> <p> In certain countries medical dental and vision is fully covered for employees amp their dependents This is country and plan specific <p> <p> 401k is for United States employees only <p> <p> <p> <p> Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer We do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence We believe in integration and equal opportunity Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process We will work with all applicants to accommodate their individual accessibility needs <p> <p> <p> <p> If you think you have what it takes but dont necessarily meet every single point on the job description please still get in touch Wed love to have a chat and see if you could be a great fit <p> <p> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpspolygontechnologycandidateprivacynotice rel=noopener noreferrer nofollow target=blank> Candidate Privacy Policy <a> <p> <p> <p> <p> <strong> Learn More about Polygon Labs <strong> <p> <p> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpspolygontechnology rel=noopener noreferrer nofollow target=blank> <strong> Website <strong> <a> <strong> | <strong> <a class=fontbold underline fontbold underline postingslink href=httpstwittercom0xPolygon rel=noopener noreferrer nofollow target=blank> <strong> 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