U.S. Citizenship Jobs in USA
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Senior Customer Success Operations and Programs Manager
Company: Webflow
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> Our Revenue Operations team is at the heart of our rapidly growing Sales and Customer Success organization connecting the teams and initiatives across GotoMarket Product Marketing Business Operations Finance Customer Support Partners and Education We create and execute bestinclass programs to amplify our Customer Success efforts and maximize customer value <p> <p> We are looking for a founding member of our Customer Success operations team a strong operator and program manager to drive key initiatives that scale Webflows Customer Success team resulting in better customer maturity growth health and value realization This role combines strong data technology processes and change management to help our teams succeed You will have the autonomy to drive work streams with company impact all the way up to the Executive level <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States BC amp ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Exempt status <p> <li> <li> <p> The cash compensation for this role is tailored to align with the cost of labor in different US geographic markets The base pay for this role ranges from $126000 in our lowest geographic market up to $175000 in our highest geographic market These figures are in $USD and apply to candidates in the United States The specific base pay within the range will be determined by the candidates geographic location jobrelated experience knowledge qualifications and skills <p> <li> <li> <p> Reporting <strong> <strong> to the the Senior Manager GTM Strategy and Operations <p> <li> <ul> <p> As a <strong> Senior Customer Success Operations and Programs Manager <strong> you will <p> <p> <strong> CS Operations <strong> <p> <ul> <li> <p> Position yourself as a trusted partner for our Customer Success Technical Architect and Sales leadership teams <p> <li> <li> <p> Build and maintain detailed reports dashboards and alerting to track the performance impact and risks of the Customer Success business with a focus on revenue retention customer health and product adoption <p> <li> <li> <p> Analyze key metrics to get ahead of or address negative trends and areas of opportunity based on our goals <p> <li> <li> <p> Report on OKRs and key metrics during monthly business reviews as well as fulfilling oneoff analyses when needed <p> <li> <li> <p> Represent the Customer Success team in various crossfunctional projects meetings and Slack channels <p> <li> <li> <p> Drive requirements use cases evaluation and deployment of a Customer Success management solution like Catalyst Totango Vitaly ChurnZero Gainsight <p> <li> <li> <p> OwnAdmin or be a key stakeholder for systems and tools within the Customer Success team including Customer Success management Revenue data platforms like Pocus Tableau Clari Slack Sales Elevate knowledgebase and documentation like Confluence Google Drive Highspot Guru <p> <li> <li> <p> Facilitate the intake of requests from Customer Success and GoToMarket stakeholders <p> <li> <ul> <p> <strong> Strategic Programs <strong> <p> <ul> <li> <p> Identify new and optimize existing processes and workflows to improve inefficiencies both internally and externally <p> <li> <li> <p> Drive andor contribute to key Customer Success programs including Risk Management Expansion motion Health amp Maturity Scoring Enterprise Voice of the Customer and more <p> <li> <li> <p> Collaborate as the operational partner to our Product Enablement team in our Field readiness amp product release readiness process <p> <li> <li> <p> Establish yourself as a stakeholder in crossfunctional GTM programs like Product Release Process Enterprise marketing Webflow Events EPD Engineering Product Design Operating rhythm Pricing and Packaging and Incident management etc <p> <li> <li> <p> Maintain documentation of our evolving processes and customer success motion <p> <li> <li> <p> Identify and create key playbooks for our postsales teams for example driving expansion risk management product adoption customer maturity etc <p> <li> <li> <p> Demonstrate strong change management skills when implementing newexisting processes helping to shape our internal operating model as we scale <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Navigating through rapid change intricate complexity and uncertainty introduces a hint of chaos At Webflow we embrace this dynamic finding comfort in the ambiguity it brings If you enjoy this type of environment this role might be for you <p> <p> Youll thrive as a <strong> Senior Customer Success Operations and Programs Manager <strong> if you <p> <ul> <li> <p> Selfstarter who can identify a problem validate impact formulate a pointofview to solve and drive the work to completion or handoff <p> <li> <li> <p> 5+ years experience managing projects and crossfunctional programs related to GotoMarket and postsales strategy including managing and prioritizing a roadmap of initiatives <p> <li> <li> <p> Track record of developing repeatable scalable solutions through the use of technology automation and now AI <p> <li> <li> <p> Strong relationship builder with crossfunctional leadership and peers <p> <li> <li> <p> Are passionate about our customers and our team driving excellence and innovation at every turn while moving with heartfelt urgency <p> <li> <li> <p> Experience as an Admin in Salesforce musthave Outreach Gong Highspot and similar tools <p> <li> <ul> <p> Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements <p> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents US fulltime Canadian workers working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent on insurance plan selection Employees also have voluntary insurance options such as life disability hospital protection accident and critical illness <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with an mandatory annual minimum of 10 days paid time off and sabbatical program <p> <li> <li> <p> Access to mental wellness coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness as well as smart work and annual stipends to support professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Commuter benefits for inoffice workers <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our Webflow Blog LinkedIn Twitter andor Glassdoor <p> <h3> <strong> Please note <strong> <h3> <p> <em> To join Webflow youll need valid US or Canadian work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> Protecting your privacy and the security of your data is a longstanding top priority for Webflow Please consult our <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Applicant Privacy Notice <em> <a> <em> to know more about how we collect use and transfer the personal data of our candidates <em> <p> <p> <p> <p> <p><p>
Senior Product Manager - Ecosystems
Company: Formstack
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <strong> Formstack improves peoples lives with practical solutions to their everyday work We are looking for the next Stacker to help us accomplish this mission <strong> <p> <p> <p> <p> Formstack is a remotefirst company with team members who live and work across the US Canada and the globe We offer more than just a job we provide a community where you can learn grow and thrive your way Join a dynamic and diverse team that values relationships as much as results Come build what matters with Formstack <p> <p> <p> <p> <strong> <u> Who You Are <u> <strong> <p> <p> As the Senior Product Manager focused on Ecosystems we are seeking an individual with a comprehensive understanding of various ecosystems such as EHR systems Student Information Systems and CRMs The ideal candidate will have a proven track record in delivering successful SaaS B2B products that connect with diverse ecosystems In this role you will lead the strategic direction and development of our Formstack products to seamlessly integrate with new ecosystems fostering autonomy ownership collaboration and ongoing learning within the team <p> <p> <p> <p> Responsibilities include defining the product vision and strategy conducting continuous discovery to understand evolving customer and market needs within different ecosystems collaborating crossfunctionally with stakeholders from various domains prioritizing feature enhancements and driving product adoption across different ecosystem communities Your leadership will empower the team to make autonomous decisions and deliver value through ongoing discovery and iteration <p> <p> <p> <p> We are seeking a candidate who actively practices the principles of empowered product teams and continuous discovery driving innovation and delivering successful products that meet the diverse needs of customers across different ecosystems <p> <p> <p> <p> <p> <p> <p> <p> <strong> What You Will Do <strong> <p> <ul> <li> <p> Take ownership of your product and contribute to a holistic product vision that aligns with Formstacks vision <p> <li> <li> <p> Identify initiatives that contribute to our business and strategic objectives by communicating strong hypotheses business and product outcomes <p> <li> <li> <p> Collaborate closely with our Partnerships team across all activities and decisionmaking <p> <li> <li> <p> Create and consistently update dashboards and documentation to track success measures of your product areas activation key feature adoption and individual initiative success <p> <li> <li> <p> Conduct weekly discovery activities alongside Product Design and Engineering to identify opportunities and pain points including customer interviews competitive reviews and internal process optimizations <p> <li> <li> <p> Evaluate value feasibility usability and viability risks for all opportunities working closely with colleagues to mitigate them <p> <li> <li> <p> Maintain a demonstrated understanding of competitive solutions in the market related to the product area <p> <li> <li> <p> Identify main personas to support decisionmaking on all aspects of product through effective use of segmentation that aligns and influences our positioning <p> <li> <li> <p> Maintain a list of representative customers partners and other user stakeholders for feedback <p> <li> <li> <p> Collaborate with your Product Design and Engineering colleagues to prioritize ruthlessly the roadmap and backlog ensuring clear outcomes and success criteria for all deliverables <p> <li> <li> <p> Demonstrably increase the pace of value delivery to customers while being mindful of undesired and probable impact on quality and security <p> <li> <li> <p> Monitor product quality on a daily or weekly basis through effective use of automated dashboards <p> <li> <li> <p> Drive vulnerability remediation efforts and support the implementation of trust frameworks like SOC2 in the product area Contribute to the 2025 strategy on which Trust frameworks to pursue next as it relates to your product area <p> <li> <li> <p> Lead execution andor strategy of pricing amp packaging decisions in the product area <p> <li> <li> <p> Effectively manage product lifecycle through sunsets pricing and other approaches in the best interests of the business <p> <li> <li> <p> Support your teams as needed including with process improvements guidance and escalations <p> <li> <li> <p> Maintain awareness of the product roadmap across all teams while being mindful of dependencies <p> <li> <li> <p> Drive alignment and gather feedback from crossdepartment stakeholders continuously <p> <li> <li> <p> Partner with Product Marketing Manager and other GTM stakeholders on Positioning Messaging Strategy Communication and Launches <p> <li> <li> <p> Advocate for the Product team within the organization helping to develop and maintain team processes and gathering feedback <p> <li> <li> <p> Communicate and evangelize with colleagues customers and partners regularly and independently with respect to your initiatives impact and team <p> <li> <ul> <p> <p> <p> <strong> What We Are Looking For <strong> <p> <ul> <li> <p> Bachelors degree in Technology or related field preferred <p> <li> <li> <p> Minimum of 5 years of experience in SaaS Product Management <p> <li> <li> <p> Experience with integration and ecosystem products and gotomarket approaches <p> <li> <li> <p> Demonstrated track record of successful product management supported by clear numerical evidence of outcomes <p> <li> <li> <p> Exceptional written and verbal communication skills with the ability to deliver compelling presentations and documentation consistently and rapidly <p> <li> <li> <p> Strong organizational skills including prioritization followup and meticulous attention to detail coupled with an owner mentality <p> <li> <li> <p> Handson experience with empowered product teams and a continuous discovery approach to product management <p> <li> <li> <p> Commercial acumen to develop effective business cases <p> <li> <li> <p> Extensive experience in GoToMarket strategies collaborating with Product Marketing Sales and Partnerships <p> <li> <li> <p> Expertise in identifying insights and crafting Pricing amp Packaging strategies <p> <li> <li> <p> Proven ability to manage the entire product lifecycle <p> <li> <li> <p> Knowledge of modern best practices in internal processes and tooling across Marketing Customer Experience Sales and Engineering <p> <li> <li> <p> Highlevel interpersonal skills with an emphasis on leading with empathy and establishing constructive boundaries <p> <li> <li> <p> Must be fluent in written and spoken English <p> <li> <ul> <p> <p> <p> <strong> Bonus Points <strong> <p> <ul> <li> <p> Previous involvement in building and overseeing ecosystem products eg EHR systems Student Information Systems CRMs <p> <li> <li> <p> Demonstrated success in introducing new products to market <p> <li> <li> <p> Familiarity with compliance frameworks such as HIPAA SOC2 FedRAMP among others <p> <li> <li> <p> Proficiency in Formstack product functionality <p> <li> <li> <p> Experience with document management systems esignature solutions andor formbuilding platforms <p> <li> <ul> <p> <p> <p> <p> <p> $135000 $175000 a year <p> <p> Salary Range $135000 $175000 USDyear <p> <p> Plus a potential annual bonus of up to 10 of the salary <p> <p> This is a target starting cash range for a candidate who meets the minimum qualifications for this role The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills and projected impact <p> <p> This is a remote position <p> <p> <strong> What Formstack Offers for FullTime Employees in the US and Canada <strong> <p> <p> Competitive health plans Dental Vision Disability and Life Insurance Benefits for US and Canadian fulltime employees <p> <p> Monthly Health amp Wellness and Technology stipends <p> <p> Halfday Fridays <p> <p> Unlimited PTO for all employees <p> <p> 401k amp Roth w safe harbor match the US and Canada <p> <p> The most uptodate technology including companyissued Macs the latest software and other tools needed to excel at your job <p> <p> Companypaid conferences and extended learning opportunities <p> <p> Yearly company and team gatherings <p> <p> <p> <p> <strong> Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification Formstack is dedicated to building a diverse inclusive and authentic workplace if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles <strong> <p> <p> <p> <p> <strong> Formstack is an equalopportunity employer We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex including pregnancy childbirth or related conditions age marital status sexual orientation gender identity or expression veteran status uniform service member status disability or any other characteristic protected by law Women people of color bilingual and bicultural individuals LGBTQ+ persons and people with disabilities are encouraged to apply <strong> <p> <p> <p> <p> <strong> <em> All data collected in our application process from resume collection to application questions is used for recruitment purposes only <em> <strong> We will store it in our applicant tracking system Lever and will not share this data with anyone else We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles <p><p>
Staff Security Engineer (Corporate Security)
Company: 1Password
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> Here at 1Password we are deeply committed to customer privacy and security The Security Team is passionate about our role in that mission and the ideal candidate for this role will share our excitement <p> <p> <p> <p> Were looking for an experienced security engineer to join our highly collaborative team In this role you will collaborate crossfunctionally with teams across the company to implement and harden technical controls on endpoints services and SaaS platforms in support of strengthening our security practices <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> Minimum of 7 years of combined experience in the IT or security space related to corporate or enterprise security <p> <li> <li> <p> Expertise in macOS and Windows management systems such as Kandji Jamf or MS Endpoint Manager <p> <li> <li> <p> Experience with using and implementing security frameworks within an organization such as the Center for Internet Security CIS Benchmarks or NIST 80053 <p> <li> <li> <p> Deep knowledge of enterprise security process and best practices <p> <li> <li> <p> Must have experience automating tasks using scripting languages such as Python Powershell or Bash <p> <li> <li> <p> Experience with managing identity providers such as Okta Google Workspace or Azure AD <p> <li> <li> <p> Strong experience with managing tuning and responding to threats detected by EDR platforms such as Crowdstrike Falcon or SentinelOne Singularity <p> <li> <li> <p> Experience with managing tuning and using security monitoring platforms such as Datadog or Lacework <p> <li> <li> <p> Must have experience working within a compliancedriven environment including framework programs like SOC2 ISO27001 or FedRAMP etc <p> <li> <li> <p> Must excel in communication and demonstrate the ability to effectively communicate unpopular or difficult messages with a balanced approach <p> <li> <li> <p> Must have a highly collaborative and teamworkfocused approach as well as a heart for mentoring and leveling up your teammates <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> To implement and manage systems that bolster the security posture of corporate assets within the organization <p> <li> <li> <p> To use data collected from a variety of tools eg EDR identity provider MDM SaaS platforms to analyze identify and mitigate potential threats <p> <li> <li> <p> Potential work on nights or weekends in the event a significant security issue is discovered <p> <li> <li> <p> Collaboration with the IT and Procurement teams to assist with hardening new and existing SaaS platforms <p> <li> <li> <p> Collaboration with the Detection and Response Team to build new and improve existing detections for critical platforms <p> <li> <li> <p> Partner with other members of the security team to establish security guidelines that enable the organization to move fast in a safe and secure manner <p> <li> <li> <p> To operate as a technical leader by helping define the Corporate Security roadmap and by leveling up junior employees <p> <li> <li> <p> Build strong relationships with partner teams in order to build a scalable corporate security program <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $187000 USD and $253000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $168000 CAD and $228000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Compensation Manager
Company: Olo
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> We are looking for a compensation professional with strong analytical skills to join Olo as Compensation Manager In this role you will join Olos Total Rewards function within People + Culture to support the Olo teams continued growth and use your prior experience to inform influence and execute our business practices You will be a key contributor to maintaining and administering Olos Compensation programs and will work closely with different stakeholders across the organization including team members in the People + Culture Finance and Legal You will report to the Director Total Rewards and can work remotely from anywhere in the US or at Olos headquarters in NYC <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Serve as subject matter expert and provide daytoday compensation support within People + Culture to the Business Partners and Talent Acquisition teams as well as to leaders across Olo to help inform influence and support our business practices <p> <li> <li> <p> Manage compensation programs processes and structures and ensure compliance as the business scales and recommend process improvements based on business needs <p> <li> <li> <p> Use market intelligence and data to ensure the market competitiveness and fairness of our compensation programs including cash and equity <p> <li> <li> <p> Partner with Finance Legal People Partners and Talent Acquisition on pay decisions compensation process amp policies job evaluations compliance and orgwide compensation communications <p> <li> <li> <p> Manage the midyear and yearend compensation process in alignment with our performance evaluation process using compensation modeling data analytics and benchmarking <p> <li> <li> <p> Partner with the Equity Administration team to support our Equity and Employee Stock Purchase Plan ESPP programs including monthly grant approvals employee trainings and communications <p> <li> <li> <p> Help develop and track critical compensation reporting metrics and communicate actionable insights to relevant stakeholders to help manage overall compensation strategy <p> <li> <li> <p> Participate in annual and adhoc compensation surveys and compare current practices against market trends <p> <li> <li> <p> Manage Senior Compensation Analyst in a collaborative environment <p> <li> <ul> <p> <p> <p> <strong> What Well Expect From You <strong> <p> <ul> <li> <p> 5+ years of experience in Compensation including experience at a public company <p> <li> <li> <p> Strong analytical financial and modeling skills expert in ExcelGoogle Sheets <p> <li> <li> <p> Thorough understanding of compensation survey data <p> <li> <li> <p> Able to work independently and effectively manage projects from inception through execution <p> <li> <li> <p> The ability to work in a fastpaced environment as well as influence problem solve and successfully collaborate and communicate with stakeholders at various levels <p> <li> <ul> <p> <p> <p> <p> <p> <strong> About Olo <strong> <p> <p> <p> <p> Olo is the engine of hospitality powering the restaurant industrys digital transformation As a leading open SaaS platform we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80000 locations More than two million orders per day run on Olos platform allowing brands to maximize the convergence of digital and brickandmortar operations while raising the bar on hospitality The result brands do more with less and make every guest feel like a regular With integrations to over 300 technology partners our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market You have likely used Olo and not even known it Learn more at <a class=fontbold underline fontbold underline postingslink href=httpolocom rel=noopener noreferrer nofollow target=blank> olocom <a> <p> <p> <p> <p> <strong> Were remotefriendly <strong> Since 2015 we have been evolving our culture to continue to support a more distributed workforce and now over 75 of our team works remotely across the US If youre in the New York City area you can choose to work remotely or from Olos headquarters located in Tribeca <p> <p> <p> <p> We offer great benefits such as 20 days of paid time off 10 separate sick days 11 holidays plus yearend closure health dental and vision coverage for yourself and your family a 401k match remoteoffice stipend company equity a generous parental leave plan volunteer time off gift matching policy and more <p> <p> <p> <p> Our best estimate of the compensation range for this opportunity is $91684$131446 annually depending on the experience you bring and your location We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process <p> <p> <p> <p> <strong> We encourage you to apply <strong> <p> <p> <p> <p> <strong> We value diversity <strong> At Olo we know a diverse and inclusive team makes our workplace better Dont meet every single qualification in the job description Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification We are dedicated to building a diverse inclusive and authentic workplace that is free from discrimination and harassment this allows us to make better decisions and better serve the communities were a part of So if youre excited about this role but your previous experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles <p> <p> <p> <p> All applicants receive consideration for employment We do not discriminate on the basis of race religion color national origin gender identity sexual orientation pregnancy age marital status veteran status or disability status <p> <p> <p> <p> <a class=fontbold underline fontbold underline postingslink href=httpswwwolocomcaapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> California Residents CCPA notice <a> <p> <p> <p><p>
Senior Servicenow Solution Architect
Company: Highmetric
Location: USA
Posted Mar 16, 2024
<p> <p> <p><strong>Why Us<strong><p> <p>NewRocket a global fullservice Elite ServiceNow partner helps top enterprise leaders solve their toughest business problems and navigate change with confidence The goto ServiceNow guide NewRocket was recently awarded <strong>the 2023 ServiceNow Worldwide Customer Workflow Partner of the Year 2023 ServiceNow Creator Workflow Partner of the Year <strong>and named one of <strong>Inc 5000 Fastest Growing Private Companies<strong> <p> <p>We work with some of the worlds biggest brands bridging the gap between what customers expect and what their technology can deliver We <em><strong>GoBeyondWorkflows <strong><em>to create new kinds of experiences for our customers <p> <p>Come join our Crew <p> <p><strong>Why You<strong><p> <p>NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments We are hiring for <strong>ServiceNow Solution Architect with ITAM <strong>experience in ANY product domain You will use your skills and experience to come up with innovative solutions to achieve customer goals<p> <p><strong>The Role<strong><p> <p><strong>Asset Management amp SPM experience<strong> <p> <p>Deep technical understanding of the ServiceNow Platform eg performance analytics system security with specific focus on the applications in the IT Asset Management Software Asset Management space SAM as well as the Strategic Portfolio Management Suite SPM Proven consulting design roadmapping and team coaching experience as a key technical and business process expert leading the development and delivery of Asset Management SAM SPM CMDB CSDM as well as Oracle and Microsoft Azure licensing Integration solutions in client environments <p> <ul style=> <li style=>Proven consulting experience as a key technical resource leading the development and delivery of ServiceNow ITAM solutions in client environments<li> <li style=>You will work with our clients directly to help transform business solutions and deliver solutions using your knowledge of ServiceNow platforms<li> <li style=>Architect and design ServiceNow ITAM solution lead technical teams in the implementation and operations of ITAM solution<li> <li style=>Experience and leading ServiceNow ITAM custom integrations and implementations<li> <li style=>As a Solution Architect you will be a critical liaison among client partners technical resources and key project stakeholders<li> <li style=>Knowledge of ITIL minimum Foundation level ideally higher<li> <li style=>Proven experience with key technologies relevant to the ServiceNow ITAM integration<li> <li style=>Manage all aspects of application development including design coding debugging testing troubleshooting and documenting systems query optimization and reportwriting<li> <li style=>Create and execute development plans as appropriate to meeting changing needs and requirements<li> <ul> <p><strong>What You Will Be Doing<strong><p> <ul style=> <li style=>Design Build and Deploy ITAM ServiceNow interfaces for Asset Life Cycle Management globally<li> <li style=>Lead workshops with customers to define system requirements andor necessary modifications as needed specifically related to ServiceNow Asset and Configuration Management SACM Workshops Strategic Portfolio Management SPMAPM technical knowledge and expertise providing technical guidance for ServiceNow SPM implementations including architecture and design<li> <li style=>Assess and prepare technical documents analyses and briefings in support of business management and technology delivery environments as they relate to the Strategic portfolio management suite<li> <li style=>Drives SPM process definition reengineering improvement and gap analysis of currenttobe processes Identifies solutions from a people process and technology perspective during workshops with key customer sponsors and stakeholders generating the required outputs to the level required for the subsequent stages of the engagement<li> <li style=>Identifying areas of SPM process improvement efficiency and effectiveness and recommending solutions that detail pros cons and risks<li> <li style=>Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their SPM processes<li> <li style=>Invest and maintain expertise in SPM product process capabilities features and complimentary processes<li> <li style=>Contribute to the continual improvement of Global Delivery and the Technology Practice as well as the maturing of the SPM practice portfolio capabilities expertise and best practices<li> <li style=>Responsible for demos and delivery of additional documentation proof of concepts and knowledge transfer activities for project and crew members<li> <li style=>Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues complex business processes and escalations from customers<li> <li style=>Collaborate with Solution andor Platform Architects to develop the overall project implementation plan<li> <li style=>Draft and publish to company repository technical and process documentation for the ITAM Asset Life Cycle Mgmt and SPM policies processes amp solution offerings for the technology practice<li> <li style=>Prepare and facilitate customer workshops to capture and define customers requirements <li> <li style=>Provide engineers with architectural blueprintsrequirements for implementations <li> <ul> <p><strong>What You Bring Along<strong><p> <ul style=> <li style=>Must be technically proficient in the following product lines ITAM SAM SPM APM CSDM CMDB<li> <li style=>Proven consulting experience as a key technical and business process resource leading the development and delivery of Asset Management SAM SPM CMDB CSDM and Integration solutions in client environments<li> <li style=>Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their SPM amp ITAM SAM processes<li> <li style=>Invest and maintain expertise in ITAM amp SPM product process capabilities features and complimentary processes APM is a plus<li> <li style=>Domain knowledge and experience with Strategic Portfolio Management and Application Portfolio Management practice capabilities a plus<li> <li style=>Certifications <ul style=> <li style=>ServiceNow Certified System Administrator<li> <li style=>At least 2 ServiceNow CIS Certifications CISITAM SAM CISPPM or APM preferred<li> <ul> <li> <ul> <p><strong>Education<strong><p> <ul style=> <li style=>A fouryear undergraduate degree in Computer Science Computer Engineering Information Systems or demonstrated work experience<li> <ul> <p><strong>Certifications amp Knowledge<strong><p> <p>The candidate must be willing and able to continue their education within the ServiceNow platform and beyond It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations<p> <p> <strong>We Take Care of Our People<strong><p> <p>NewRocket is committed to a diverse and inclusive workplace We value and celebrate diversity believing that every employee matters and should be respected and heard We are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran status For individuals with disabilities who would like to request an accommodation please contact hrusnewrocketcom<p> <p> <p> <img src=httpsremotivecomjobtrack1900624blankgifsource=publicapi alt=>
Senior Product Manager (Technical)
Company: GiveCampus
Location: USA
Posted Mar 16, 2024
GiveCampus, a leading fundraising platform for educational institutions, is seeking a Senior Product Manager. With a mission to enhance education quality, affordability, and accessibility, GiveCampus has achieved six consecutive years of profitability and positive cash flow. They recently raised $50 million to accelerate growth. The company is known for its Social Mobility Initiative, donating $1 million in free fundraising support for low-income, first-generation, and underrepresented students. GiveCampus is looking for a Senior Product Manager to expand existing and build new data and integration-based features, aiming to grow revenue by >4x over the next 3 years. The role involves managing technical partnerships, developing a data and integration roadmap, and ensuring seamless data pipelines between GiveCampus and its customers.
Senior Product Designer
Company: Qualified
Location: USA
Posted Mar 16, 2024
Qualified, a pipeline generation platform for revenue teams using Salesforce, is seeking a Senior Product Designer with 4+ years of experience working with product and engineering teams. The role involves designing new features, iterating on prototypes, and collaborating with the team to evolve the platform. The company values design leadership, strategic product thinking, and a customer-centric approach. Qualified is committed to diversity and inclusion, and is looking for individuals who are passionate about joining a fast-growing company.
Integration Engineer - FedRAMP
Company: Rubrik
Location: USA
Posted Mar 16, 2024
Rubrik is hiring for an experienced API, Integration Engineer role. The successful candidate will work on real-time REST API development and data integrations with key SaaS systems. They will also be involved in FedRAMP Admin tasks, specifically with MuleSoft. The role requires 4+ years of MuleSoft experience, good understanding of APIs, REST, SOAP, and file concepts. The candidate must be a US Citizen. The position involves special Security and Privacy Responsibilities for protecting the U.S. Federal Government’s interests. The salary range is $108,200—$162,200 USD, depending on location and additional factors.
Account Analysis Program Administrator
Company: Bannerbank
Location: USA
Posted Mar 16, 2024
Banner Bank, a financially stable bank with over 16 billion in assets and 150 locations, is seeking an Account Analysis Program Administrator. The role involves managing the commercial account analysis business application system, overseeing system functionality, and collaborating with various teams to improve processes. The ideal candidate should have a Bachelor's degree in a related field, 4+ years of experience in banking systems or administration, and advanced knowledge of banking systems and Microsoft Office Suite. The bank offers a competitive salary, comprehensive benefits, and opportunities for professional growth.
Account Manager
Company: TrustArc
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <strong> About Us <strong> <p> <p> As the leader in data privacy TrustArc automates and simplifies the creation of endtoend privacy management programs for global organizations TrustArc is the only company to deliver the depth of privacy intelligence coupled with the complete platform automation that is essential for the growing number of privacy regulations in an everchanging digital world We have a global team across the Americas Europe and Asia TrustArc helps customers worldwide demonstrate compliance minimize risk and build trust For additional information visit <a class=fontbold underline fontbold underline fontbold underline href=httpwwwtrustarccom rel=noopener noreferrer nofollow target=blank> wwwtrustarccom <a> <p> <p> <p> <p> We invest in our teammembers worklife balance with unlimited paid time off flexible working hours and a work from home environment We support employees with their own industry specific learning We have weekly virtual team events such as trivia games celebrating international pet day lunchnlearns exercise classes Women at TrustArc ERG and many more <p> <p> <p> <p> All of our above initiatives and employee support is in line with our seven core values Customer Obsessed Fearless Accountable Collaborative Agile Transparent and Effective We like to encourage our employees to end each day with the question Which values did I demonstrate today And we acknowledge exceptional work through our semiannual awards which includes a paid vacation <p> <p> <p> <p> <strong> The Opportunity <strong> <p> <p> TrustArc takes pride in having an extremely high customer retention rate This is due to our marketleading solutions extensive privacy expertise and our topnotch Account Managers <p> <p> Armed with a full solution suite of innovative software applications amp professional services you will help our customers mitigate riskss drive revenue through datadriven initiatives and ensure compliance with global Privacy regulations <p> <p> The successful Account Manager will have the ability to develop and maintain client relationships assess market opportunities upsellcrosssell solutions within our growing customer base <p> <p> <p> <p> <p> <p> <strong> What You Will Do <strong> <p> <ul> <li> <p> Manage an assigned customer account base as well as a set of new customer accounts as the new business Account Executive team acquires them <p> <li> <li> <p> Account Managers have an outcomebasedconsultative methodology while working with customers <p> <li> <li> <p> Diagnose and fully understand customers business needs as you develop multiple relationships across the customers organization <p> <li> <li> <p> A clear understanding of all TrustArc services and business benefits with indepth understanding of the TrustArc solutions you are focused on selling <p> <li> <li> <p> Provide online demos and presentations to prospectscustomers <p> <li> <li> <p> Maintain contact with an assigned list of customers to ensure customer satisfaction issue resolution and identifying crosssell opportunities for TrustArcs solution portfolio <p> <li> <li> <p> Responsible for forecasting and activity updates and managing your business in Salesforce <p> <li> <li> <p> Meet and exceed quarterly quota objectives monthly targets prospecting activity and pipeline goals <p> <li> <ul> <p> <p> <p> <strong> What You Will Bring <strong> <p> <ul> <li> <p> 510 years of quota carrying direct B2B sales experience preferably selling SaaS solutions <p> <li> <li> <p> Experience with maintaining and growing a broad set of customer relationships <p> <li> <li> <p> Experience with selling amp managing complex consultative value driven engagements <p> <li> <li> <p> Communicate effectively across all levels C VP Dir Mgr etc and key decision makers <p> <li> <li> <p> Experience with selling across multiple major industries amp into multiple roles functions amp buyers <p> <li> <li> <p> Track record of negotiating structuring and executing complex agreements <p> <li> <li> <p> Consistent quota overachievement via strong customer retention rates and driving growing with upsellcross sell pipeline development <p> <li> <li> <p> Experience collaborating with crossfunctional teams <p> <li> <li> <p> Strong ability to articulate contractual technical and financial value points to customers including executive leaders <p> <li> <li> <p> Outstanding communication and presentation skills with experience presenting to Clevel executives <p> <li> <li> <p> Proficiency in Salesforce CRMPrefer Multilingual Mandarin in high demand <p> <li> <ul> <p> <strong> Excited about the opportunity but worried you dont meet all the requirements Apply anyway and give us both the chance to find out <strong> <p> <p> <p> <p> <strong> What We Offer <strong> <p> <ul> <li> <p> Health Vision and Dental Care also available for partner <p> <li> <li> <p> Endless PTO Program <p> <li> <li> <p> 100 Work from Home <p> <li> <li> <p> Opportunities to participate in healthfocused activities mindfulness wellness active lifestyle <p> <li> <li> <p> $2500 active employee referral program <p> <li> <ul> <p> Compensation up to $80000 per year + Variable commission uncapped <p> <p> <em> Actual compensation within the range will be dependent upon the individuals skills experience qualifications and location and applicable employment laws <em> <p> <p> <strong> Equal Opportunity <strong> <p> <p> <em> TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace We believe that a successful organization is one that celebrates its employees for who they are who they love and the unique lens through which they experience the world TrustArc does not discriminate based on race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or other legally protected status We understand that our differences make us better They empower us to learn from each other lean on each other and create a product and community that models the behavior we hope to see in others <em> <p> <p> <em> If you need reasonable accommodation to search for a job opening apply for a position or participate in the interview process contact us at hrtrustarccom and describe the specific accommodation requested for a disabilityrelated limitation Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process <em> <p> <p> <p> <p> <p><p>
Product Designer
Company: Olo
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> Olo is a leading ondemand commerce platform powering the restaurant industrys digital transformation and personalizing the guest experience to maximize customer lifetime value Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market <p> <p> <p> <p> We are seeking a talented Product Designer to join our expanding Onboarding team As a Product Designer you will collaborate closely with crossfunctional teams to design and prototype new user experiences that meet the needs of our enterprise restaurant customers Reporting to the Associate Director of Design you will play a critical role in crafting innovative solutions that drive business success <p> <p> <p> <p> You can work remotely from anywhere in the US or at Olos headquarters in NYC <p> <p> <p> <p> <p> <p> <strong> What Youll Do <strong> <p> <ul> <li> <p> Design and prototype new user experiences based on product requirements <p> <li> <li> <p> Communicate solutions visually through sketching storyboards and flows <p> <li> <li> <p> Craft rapid prototypes for team communication and user testing <p> <li> <li> <p> Translate UIs across all devices and screen sizes <p> <li> <li> <p> Guide the development and communication of clear design guidelines patterns libraries and assets <p> <li> <li> <p> Validate designs through research including competitive analysis data analytics and interaction with clients and endusers <p> <li> <li> <p> Prioritize different design problems by understanding their significance and influence on our overall ecosystem <p> <li> <ul> <p> <p> <p> <strong> What Well Expect From You <strong> <p> <ul> <li> <p> 2+ years of experience in product design <p> <li> <li> <p> Strong understanding of design principles visual hierarchy and information architecture <p> <li> <li> <p> Experience working with crossfunctional teams including product designers engineers and stakeholders to deliver highquality design solutions <p> <li> <li> <p> Excellent communication and collaboration skills with the ability to explain complex design concepts and rationale to nondesigners <p> <li> <li> <p> A strong portfolio that showcases your work including detailed documentation and examples of the impact your designs had on business outcomes <p> <li> <ul> <p> <p> <p> <strong> Nice to Have Experience <strong> <p> <ul> <li> <p> Familiarity with rapid prototyping tools <p> <li> <li> <p> Experience using design systems <p> <li> <li> <p> Familiarity with SaaS and the hospitality industry <p> <li> <ul> <p> <p> <p> <p> <p> <strong> About Olo <strong> <p> <p> <p> <p> Olo is the engine of hospitality powering the restaurant industrys digital transformation As a leading open SaaS platform we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80000 locations More than two million orders per day run on Olos platform allowing brands to maximize the convergence of digital and brickandmortar operations while raising the bar on hospitality The result brands do more with less and make every guest feel like a regular With integrations to over 300 technology partners our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market You have likely used Olo and not even known it Learn more at <a class=fontbold underline fontbold underline fontbold underline href=httpolocom rel=noopener noreferrer nofollow target=blank> olocom <a> <p> <p> <p> <p> <strong> Were remotefriendly <strong> Since 2015 we have been evolving our culture to continue to support a more distributed workforce and now over 75 of our team works remotely across the US If youre in the New York City area you can choose to work remotely or from Olos headquarters located in Tribeca <p> <p> <p> <p> We offer great benefits such as 20 days of paid time off 10 separate sick days 11 holidays plus yearend closure health dental and vision coverage for yourself and your family a 401k match remoteoffice stipend company equity a generous parental leave plan volunteer time off gift matching policy and more <p> <p> <p> <p> Our best estimate of the compensation range for this opportunity is $88744$127231 annually depending on the experience you bring and your location We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process <p> <p> <p> <p> <strong> We encourage you to apply <strong> <p> <p> <p> <p> <strong> We value diversity <strong> At Olo we know a diverse and inclusive team makes our workplace better Dont meet every single qualification in the job description Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification We are dedicated to building a diverse inclusive and authentic workplace that is free from discrimination and harassment this allows us to make better decisions and better serve the communities were a part of So if youre excited about this role but your previous experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles <p> <p> <p> <p> All applicants receive consideration for employment We do not discriminate on the basis of race religion color national origin gender identity sexual orientation pregnancy age marital status veteran status or disability status <p> <p> <p> <p> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwolocomcaapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> California Residents CCPA notice <a> <p><p>
IT Ops Analyst
Company: 1Password
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> Were a kind curious and customerfocused team on a mission to build the worlds mostloved password manager and give people more control over their data <p> <p> <p> <p> 1Password is being shared with new people every day and were adding people to our team to keep up Were looking for an ITOps Analyst to help make sure our team has reliable technical support As a member of the Technology Org Team youll contribute to an approachable and friendly IT Team <p> <p> <p> <p> This position is expected to work during normal Pacific Standard Time zone working hours <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 25 years of work experience in an IT role in a Mixed OS and SAAS environment <p> <li> <li> <p> A passion for learning and helping others <p> <li> <li> <p> Experience with scalable ticketing systems including automated workflows and integrations to other systems <p> <li> <li> <p> Great attention to detail <p> <li> <li> <p> Excellent written communication skills and the ability to communicate at any tech level <p> <li> <li> <p> Adept at translating tech jargon to casual conversation <p> <li> <li> <p> Personal experience with 1Password is an asset <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> Collect information analyze it and find solutions for hardware and software issues <p> <li> <li> <p> Work on various projects related to increasing productivity and ease of use <p> <li> <li> <p> Contribute to designing and implementing IT policies and procedures <p> <li> <li> <p> Our team is growing and its growing fast We are a key contributor to a smooth and pleasant user experience <p> <li> <li> <p> Do whatever it takes to keep things running smoothly <p> <li> <li> <p> Be comfortable working in a fastpaced environment with new goals initiatives and continuous change <p> <li> <li> <p> Provide day to day IT support for employees across 1Password <p> <li> <li> <p> Empathetically support diverse levels of technology experience <p> <li> <li> <p> Know how to prioritize and manage your time well <p> <li> <li> <p> Be comfortable to contribute clear and concise howto manuals and knowledge base content <p> <li> <li> <p> Identify patterns based upon prior troubleshooting experience in order to diagnose symptoms and causes <p> <li> <li> <p> Listen to and provide mentorship to others and welcome the same <p> <li> <li> <p> Possess the ability to adapt to changing workflows and work with minimal supervision <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $87000 USD and $117000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $77000 CAD and $104000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>