Unwavering Mission Jobs in USA
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Senior Customer Success Operations and Programs Manager
Company: Webflow
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> Our Revenue Operations team is at the heart of our rapidly growing Sales and Customer Success organization connecting the teams and initiatives across GotoMarket Product Marketing Business Operations Finance Customer Support Partners and Education We create and execute bestinclass programs to amplify our Customer Success efforts and maximize customer value <p> <p> We are looking for a founding member of our Customer Success operations team a strong operator and program manager to drive key initiatives that scale Webflows Customer Success team resulting in better customer maturity growth health and value realization This role combines strong data technology processes and change management to help our teams succeed You will have the autonomy to drive work streams with company impact all the way up to the Executive level <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States BC amp ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Exempt status <p> <li> <li> <p> The cash compensation for this role is tailored to align with the cost of labor in different US geographic markets The base pay for this role ranges from $126000 in our lowest geographic market up to $175000 in our highest geographic market These figures are in $USD and apply to candidates in the United States The specific base pay within the range will be determined by the candidates geographic location jobrelated experience knowledge qualifications and skills <p> <li> <li> <p> Reporting <strong> <strong> to the the Senior Manager GTM Strategy and Operations <p> <li> <ul> <p> As a <strong> Senior Customer Success Operations and Programs Manager <strong> you will <p> <p> <strong> CS Operations <strong> <p> <ul> <li> <p> Position yourself as a trusted partner for our Customer Success Technical Architect and Sales leadership teams <p> <li> <li> <p> Build and maintain detailed reports dashboards and alerting to track the performance impact and risks of the Customer Success business with a focus on revenue retention customer health and product adoption <p> <li> <li> <p> Analyze key metrics to get ahead of or address negative trends and areas of opportunity based on our goals <p> <li> <li> <p> Report on OKRs and key metrics during monthly business reviews as well as fulfilling oneoff analyses when needed <p> <li> <li> <p> Represent the Customer Success team in various crossfunctional projects meetings and Slack channels <p> <li> <li> <p> Drive requirements use cases evaluation and deployment of a Customer Success management solution like Catalyst Totango Vitaly ChurnZero Gainsight <p> <li> <li> <p> OwnAdmin or be a key stakeholder for systems and tools within the Customer Success team including Customer Success management Revenue data platforms like Pocus Tableau Clari Slack Sales Elevate knowledgebase and documentation like Confluence Google Drive Highspot Guru <p> <li> <li> <p> Facilitate the intake of requests from Customer Success and GoToMarket stakeholders <p> <li> <ul> <p> <strong> Strategic Programs <strong> <p> <ul> <li> <p> Identify new and optimize existing processes and workflows to improve inefficiencies both internally and externally <p> <li> <li> <p> Drive andor contribute to key Customer Success programs including Risk Management Expansion motion Health amp Maturity Scoring Enterprise Voice of the Customer and more <p> <li> <li> <p> Collaborate as the operational partner to our Product Enablement team in our Field readiness amp product release readiness process <p> <li> <li> <p> Establish yourself as a stakeholder in crossfunctional GTM programs like Product Release Process Enterprise marketing Webflow Events EPD Engineering Product Design Operating rhythm Pricing and Packaging and Incident management etc <p> <li> <li> <p> Maintain documentation of our evolving processes and customer success motion <p> <li> <li> <p> Identify and create key playbooks for our postsales teams for example driving expansion risk management product adoption customer maturity etc <p> <li> <li> <p> Demonstrate strong change management skills when implementing newexisting processes helping to shape our internal operating model as we scale <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Navigating through rapid change intricate complexity and uncertainty introduces a hint of chaos At Webflow we embrace this dynamic finding comfort in the ambiguity it brings If you enjoy this type of environment this role might be for you <p> <p> Youll thrive as a <strong> Senior Customer Success Operations and Programs Manager <strong> if you <p> <ul> <li> <p> Selfstarter who can identify a problem validate impact formulate a pointofview to solve and drive the work to completion or handoff <p> <li> <li> <p> 5+ years experience managing projects and crossfunctional programs related to GotoMarket and postsales strategy including managing and prioritizing a roadmap of initiatives <p> <li> <li> <p> Track record of developing repeatable scalable solutions through the use of technology automation and now AI <p> <li> <li> <p> Strong relationship builder with crossfunctional leadership and peers <p> <li> <li> <p> Are passionate about our customers and our team driving excellence and innovation at every turn while moving with heartfelt urgency <p> <li> <li> <p> Experience as an Admin in Salesforce musthave Outreach Gong Highspot and similar tools <p> <li> <ul> <p> Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements <p> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents US fulltime Canadian workers working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent on insurance plan selection Employees also have voluntary insurance options such as life disability hospital protection accident and critical illness <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with an mandatory annual minimum of 10 days paid time off and sabbatical program <p> <li> <li> <p> Access to mental wellness coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness as well as smart work and annual stipends to support professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Commuter benefits for inoffice workers <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our Webflow Blog LinkedIn Twitter andor Glassdoor <p> <h3> <strong> Please note <strong> <h3> <p> <em> To join Webflow youll need valid US or Canadian work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> Protecting your privacy and the security of your data is a longstanding top priority for Webflow Please consult our <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Applicant Privacy Notice <em> <a> <em> to know more about how we collect use and transfer the personal data of our candidates <em> <p> <p> <p> <p> <p><p>
Senior Product Manager - Ecosystems
Company: Formstack
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <strong> Formstack improves peoples lives with practical solutions to their everyday work We are looking for the next Stacker to help us accomplish this mission <strong> <p> <p> <p> <p> Formstack is a remotefirst company with team members who live and work across the US Canada and the globe We offer more than just a job we provide a community where you can learn grow and thrive your way Join a dynamic and diverse team that values relationships as much as results Come build what matters with Formstack <p> <p> <p> <p> <strong> <u> Who You Are <u> <strong> <p> <p> As the Senior Product Manager focused on Ecosystems we are seeking an individual with a comprehensive understanding of various ecosystems such as EHR systems Student Information Systems and CRMs The ideal candidate will have a proven track record in delivering successful SaaS B2B products that connect with diverse ecosystems In this role you will lead the strategic direction and development of our Formstack products to seamlessly integrate with new ecosystems fostering autonomy ownership collaboration and ongoing learning within the team <p> <p> <p> <p> Responsibilities include defining the product vision and strategy conducting continuous discovery to understand evolving customer and market needs within different ecosystems collaborating crossfunctionally with stakeholders from various domains prioritizing feature enhancements and driving product adoption across different ecosystem communities Your leadership will empower the team to make autonomous decisions and deliver value through ongoing discovery and iteration <p> <p> <p> <p> We are seeking a candidate who actively practices the principles of empowered product teams and continuous discovery driving innovation and delivering successful products that meet the diverse needs of customers across different ecosystems <p> <p> <p> <p> <p> <p> <p> <p> <strong> What You Will Do <strong> <p> <ul> <li> <p> Take ownership of your product and contribute to a holistic product vision that aligns with Formstacks vision <p> <li> <li> <p> Identify initiatives that contribute to our business and strategic objectives by communicating strong hypotheses business and product outcomes <p> <li> <li> <p> Collaborate closely with our Partnerships team across all activities and decisionmaking <p> <li> <li> <p> Create and consistently update dashboards and documentation to track success measures of your product areas activation key feature adoption and individual initiative success <p> <li> <li> <p> Conduct weekly discovery activities alongside Product Design and Engineering to identify opportunities and pain points including customer interviews competitive reviews and internal process optimizations <p> <li> <li> <p> Evaluate value feasibility usability and viability risks for all opportunities working closely with colleagues to mitigate them <p> <li> <li> <p> Maintain a demonstrated understanding of competitive solutions in the market related to the product area <p> <li> <li> <p> Identify main personas to support decisionmaking on all aspects of product through effective use of segmentation that aligns and influences our positioning <p> <li> <li> <p> Maintain a list of representative customers partners and other user stakeholders for feedback <p> <li> <li> <p> Collaborate with your Product Design and Engineering colleagues to prioritize ruthlessly the roadmap and backlog ensuring clear outcomes and success criteria for all deliverables <p> <li> <li> <p> Demonstrably increase the pace of value delivery to customers while being mindful of undesired and probable impact on quality and security <p> <li> <li> <p> Monitor product quality on a daily or weekly basis through effective use of automated dashboards <p> <li> <li> <p> Drive vulnerability remediation efforts and support the implementation of trust frameworks like SOC2 in the product area Contribute to the 2025 strategy on which Trust frameworks to pursue next as it relates to your product area <p> <li> <li> <p> Lead execution andor strategy of pricing amp packaging decisions in the product area <p> <li> <li> <p> Effectively manage product lifecycle through sunsets pricing and other approaches in the best interests of the business <p> <li> <li> <p> Support your teams as needed including with process improvements guidance and escalations <p> <li> <li> <p> Maintain awareness of the product roadmap across all teams while being mindful of dependencies <p> <li> <li> <p> Drive alignment and gather feedback from crossdepartment stakeholders continuously <p> <li> <li> <p> Partner with Product Marketing Manager and other GTM stakeholders on Positioning Messaging Strategy Communication and Launches <p> <li> <li> <p> Advocate for the Product team within the organization helping to develop and maintain team processes and gathering feedback <p> <li> <li> <p> Communicate and evangelize with colleagues customers and partners regularly and independently with respect to your initiatives impact and team <p> <li> <ul> <p> <p> <p> <strong> What We Are Looking For <strong> <p> <ul> <li> <p> Bachelors degree in Technology or related field preferred <p> <li> <li> <p> Minimum of 5 years of experience in SaaS Product Management <p> <li> <li> <p> Experience with integration and ecosystem products and gotomarket approaches <p> <li> <li> <p> Demonstrated track record of successful product management supported by clear numerical evidence of outcomes <p> <li> <li> <p> Exceptional written and verbal communication skills with the ability to deliver compelling presentations and documentation consistently and rapidly <p> <li> <li> <p> Strong organizational skills including prioritization followup and meticulous attention to detail coupled with an owner mentality <p> <li> <li> <p> Handson experience with empowered product teams and a continuous discovery approach to product management <p> <li> <li> <p> Commercial acumen to develop effective business cases <p> <li> <li> <p> Extensive experience in GoToMarket strategies collaborating with Product Marketing Sales and Partnerships <p> <li> <li> <p> Expertise in identifying insights and crafting Pricing amp Packaging strategies <p> <li> <li> <p> Proven ability to manage the entire product lifecycle <p> <li> <li> <p> Knowledge of modern best practices in internal processes and tooling across Marketing Customer Experience Sales and Engineering <p> <li> <li> <p> Highlevel interpersonal skills with an emphasis on leading with empathy and establishing constructive boundaries <p> <li> <li> <p> Must be fluent in written and spoken English <p> <li> <ul> <p> <p> <p> <strong> Bonus Points <strong> <p> <ul> <li> <p> Previous involvement in building and overseeing ecosystem products eg EHR systems Student Information Systems CRMs <p> <li> <li> <p> Demonstrated success in introducing new products to market <p> <li> <li> <p> Familiarity with compliance frameworks such as HIPAA SOC2 FedRAMP among others <p> <li> <li> <p> Proficiency in Formstack product functionality <p> <li> <li> <p> Experience with document management systems esignature solutions andor formbuilding platforms <p> <li> <ul> <p> <p> <p> <p> <p> $135000 $175000 a year <p> <p> Salary Range $135000 $175000 USDyear <p> <p> Plus a potential annual bonus of up to 10 of the salary <p> <p> This is a target starting cash range for a candidate who meets the minimum qualifications for this role The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills and projected impact <p> <p> This is a remote position <p> <p> <strong> What Formstack Offers for FullTime Employees in the US and Canada <strong> <p> <p> Competitive health plans Dental Vision Disability and Life Insurance Benefits for US and Canadian fulltime employees <p> <p> Monthly Health amp Wellness and Technology stipends <p> <p> Halfday Fridays <p> <p> Unlimited PTO for all employees <p> <p> 401k amp Roth w safe harbor match the US and Canada <p> <p> The most uptodate technology including companyissued Macs the latest software and other tools needed to excel at your job <p> <p> Companypaid conferences and extended learning opportunities <p> <p> Yearly company and team gatherings <p> <p> <p> <p> <strong> Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification Formstack is dedicated to building a diverse inclusive and authentic workplace if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles <strong> <p> <p> <p> <p> <strong> Formstack is an equalopportunity employer We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex including pregnancy childbirth or related conditions age marital status sexual orientation gender identity or expression veteran status uniform service member status disability or any other characteristic protected by law Women people of color bilingual and bicultural individuals LGBTQ+ persons and people with disabilities are encouraged to apply <strong> <p> <p> <p> <p> <strong> <em> All data collected in our application process from resume collection to application questions is used for recruitment purposes only <em> <strong> We will store it in our applicant tracking system Lever and will not share this data with anyone else We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles <p><p>
Staff Security Engineer (Corporate Security)
Company: 1Password
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> Here at 1Password we are deeply committed to customer privacy and security The Security Team is passionate about our role in that mission and the ideal candidate for this role will share our excitement <p> <p> <p> <p> Were looking for an experienced security engineer to join our highly collaborative team In this role you will collaborate crossfunctionally with teams across the company to implement and harden technical controls on endpoints services and SaaS platforms in support of strengthening our security practices <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> Minimum of 7 years of combined experience in the IT or security space related to corporate or enterprise security <p> <li> <li> <p> Expertise in macOS and Windows management systems such as Kandji Jamf or MS Endpoint Manager <p> <li> <li> <p> Experience with using and implementing security frameworks within an organization such as the Center for Internet Security CIS Benchmarks or NIST 80053 <p> <li> <li> <p> Deep knowledge of enterprise security process and best practices <p> <li> <li> <p> Must have experience automating tasks using scripting languages such as Python Powershell or Bash <p> <li> <li> <p> Experience with managing identity providers such as Okta Google Workspace or Azure AD <p> <li> <li> <p> Strong experience with managing tuning and responding to threats detected by EDR platforms such as Crowdstrike Falcon or SentinelOne Singularity <p> <li> <li> <p> Experience with managing tuning and using security monitoring platforms such as Datadog or Lacework <p> <li> <li> <p> Must have experience working within a compliancedriven environment including framework programs like SOC2 ISO27001 or FedRAMP etc <p> <li> <li> <p> Must excel in communication and demonstrate the ability to effectively communicate unpopular or difficult messages with a balanced approach <p> <li> <li> <p> Must have a highly collaborative and teamworkfocused approach as well as a heart for mentoring and leveling up your teammates <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> To implement and manage systems that bolster the security posture of corporate assets within the organization <p> <li> <li> <p> To use data collected from a variety of tools eg EDR identity provider MDM SaaS platforms to analyze identify and mitigate potential threats <p> <li> <li> <p> Potential work on nights or weekends in the event a significant security issue is discovered <p> <li> <li> <p> Collaboration with the IT and Procurement teams to assist with hardening new and existing SaaS platforms <p> <li> <li> <p> Collaboration with the Detection and Response Team to build new and improve existing detections for critical platforms <p> <li> <li> <p> Partner with other members of the security team to establish security guidelines that enable the organization to move fast in a safe and secure manner <p> <li> <li> <p> To operate as a technical leader by helping define the Corporate Security roadmap and by leveling up junior employees <p> <li> <li> <p> Build strong relationships with partner teams in order to build a scalable corporate security program <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $187000 USD and $253000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $168000 CAD and $228000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Inside Sales Consultant
Company: Riverside Insights
Location: USA
Posted Mar 16, 2024
Riverside Insights is a growth-focused company aiming to elevate one billion lives globally by 2030 through research-based assessments and technology. The Inside Sales Consultant- Clinical Assessments (Growth) role involves attaining sales goals, promoting products, and building customer relationships. Key responsibilities include attaining annual Bookings target, developing product knowledge, and executing a sales plan. The role requires a Bachelor's degree, NetSuite and HubSpot experience, and strong communication skills. Riverside Insights offers comprehensive benefits and a collaborative, inclusive work environment.
Senior Solution Architect
Company: Deputy
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At Deputy were on a mission to change the way the world works and we are looking for fantastic people to help us do that Our mission is to simplify shift work with our longer term vision to enable thriving workplaces in every community <p> <p> <p> <p> Deputy is a SaaS workforce management company designed to simplify employee scheduling time and attendance tracking and task management for businesses We are headquartered in Sydney AU and San Francisco USA with offices in Melbourne AU and London UK Weve helped employers across all industries in 70+ countries optimize their workforce and improve operational efficiency As a fastgrowing tech company Deputy offers an exciting and dynamic work environment with opportunities for career growth and development <p> <p> <p> <p> You do not need to match every listed expectation to apply for this position Here at Deputy we know that diverse perspectives foster the innovation we need to be successful and we are committed to building a team that encompasses a variety of backgrounds experiences and skills <p> <p> <p> <p> As a Solution Architect you will act as a technical resource to help our sales team qualify and close new business You will assist in driving the presales process while also being an advocate for the postsales teams You will report to the Director of Sales Engineering and Delivery Partnerships <p> <p> <p> <p> <p> <p> <strong> Key Responsiblities <strong> <p> <ul> <li> <p> Assist sales reps with technically qualifying new sales opportunities <p> <li> <li> <p> Provide presales engineering support to account teams and lead solution discovery discussions with our clients and partners <p> <li> <li> <p> Build and deliver custom product demonstrations which focus on key business drivers and functional requirements for potential customers <p> <li> <li> <p> Design custom Deputy solutions based on clients business priorities and technical capabilities <p> <li> <li> <p> Work closely with Product Compliance and Support to ensure customer feedback is channelled appropriately <p> <li> <li> <p> Work with Sales and CS functions to build and refine scalable business processes <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> World class communicator with excellent sales instincts <p> <li> <li> <p> Experience selling software solutions into complex environments <p> <li> <li> <p> Keen technical mind comfortable writing scripts in at least one programming language <p> <li> <li> <p> Proven ability to manage multiple assignments simultaneously work independently and drive projects to completion with minimum guidance and high attention to detail <p> <li> <li> <p> 5+ years in SalesPartner Engineering or Solutions Consulting role <p> <li> <li> <p> Workforce Management experience is a big plus <p> <li> <ul> <p> <p> <p> <p> <p> The pay range for this position takes into account multiple factors that are all considered to determine an individual candidates starting pay These factors include but are not limited to market factors experience technical and nontechnical skills education certifications and other business acumen This range does not include any potential incentive programs such as individual or organizational performance bonuses <p> <p> <p> <p> For candidates based in the San Francisco Bay Area or New York City the pay range for this position is $121000 $130000 <p> <p> <p> <p> For candidates based outside San Francisco Bay Area or New York City the pay range for this position is $98000 $ 106000 <p> <p> <p> <p> <strong> Employee Perks <strong> <p> <p> Employee Stock Ownership <p> <p> Competitive Compensation Packages <p> <p> 401k Company Match <p> <p> Comprehensive Health Benefits <p> <p> Commuter Reimbursement Program <p> <p> Flexible Work Schedule <p> <p> <p> <p> <em> Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation Our global team members are from a variety of cultures And we welcome different perspective and skills <em> <p> <p> <p> <p> LIRemote <p><p>
Enterprise Sales Development Representative
Company: Teleport
Location: USA
Posted Mar 15, 2024
<p class=jobDescription> <p> Teleport is the market leader in IdentityNative Infrastructure Access Management Every company must protect its critical computing infrastructure from hackers and other bad actors The problem is that most rely on outdated access solutions that use passwords and other shared secrets which are 1 source of data breach Teleport replaces these outdated access solutions with more secure identity making the happy path for engineers the secure path By replacing insecure shared secrets like passwords keys and tokens with true identity based on biometrics and security modules Teleport delivers phishingproof zero trust for every engineer and service connected to a companys global infrastructure <p> <p> <p> <p> Teleport is used by leading companies including Elastic Snowflake Doordash and NASDAQ and recently raised $110M at a $11B valuation in a funding round led by Bessemer Venture Partners with participation from Insight Partners Kleiner Perkins and S28 Capital We are headquartered in Oakland California but embrace a remotefirst work culture for many roles <p> <p> <p> <p> Were also proud of our numerous awards recognizing business and culture leadership including Inc 5000 Americas Fastest Growing Private Company 2022 Certified Great Place to Work and Comparablys 2022 Best Company Culture Best CEOs for Diversity Best Perks amp Benefits and Best Compensation award <p> <p> <p> <p> <strong> At Teleport our mission is to enable engineers to quickly access any resource anywhere <strong> <p> <p> <p> <p> Teleport is trusted by the worlds most innovative companies who refuse to trade agility for security By consolidating all aspects of infrastructure access into a single platform Teleport reduces attack surface area cuts operational overhead easily enforces compliance and improves productivity <p> <p> <p> <p> We have a large Total Addressable Market anyone that manages and operates server fleets applications across cloud providers or deploys to internal data centers ie almost all successful companies As an SDR you will drive pipeline by identifying engaging and qualifying leads that are looking for help to solve these problems You will also prospect into a list of strategic accounts You will be asked to think creatively about finding potential leads as well as leverage traditional lead generation techniques in order to build the top of the sales funnel and transition leads to our Sales team <p> <p> <p> <p> <strong> Our Teleport Sales Development Mission <strong> <p> <p> Build a consistent pipeline <p> <p> Provide relevant value to future customers <p> <p> Enable the next Teleport leaders <p> <p> <p> <p> <p> <p> <strong> We Are Looking for Someone Who Is <strong> <p> <ul> <li> <p> <strong> Experienced <strong> have 1 2 years experience as an Enterprise Sales Development Representative preferably at a SaaS company <p> <li> <li> <p> <strong> Strategic <strong> able to strategize with Sales peer to schedule conversation with new Enterprise accounts <p> <li> <li> <p> <strong> Quick Learner <strong> able to grasp new technical concepts quickly <p> <li> <li> <p> <strong> Collaborative Team Player <strong> able to collaborate with your team and other teams <p> <li> <li> <p> <strong> Passionate <strong> loves the craftprocess and providing the best experience for the prospect <p> <li> <li> <p> <strong> Organized <strong> able to manage pipeline of multiple prospects within multiple accounts in a consistent repeatable way <p> <li> <li> <p> <strong> Adaptable <strong> understands that start ups can change quickly and able to adapt to changes quickly <p> <li> <li> <p> <strong> Coachable <strong> able to take constructive criticism and turn it into something great to further your career goals <p> <li> <li> <p> <strong> Critical and Creative Thinker <strong> able to critically think and think outside of the box to solve problems <p> <li> <ul> <p> <p> <p> <strong> What We Ask of You <strong> <p> <ul> <li> <p> Support an Enterprise sales territory in the East Coast time zone <p> <li> <ul> <ul> <li> <p> Schedule meetings with key stakeholders from three sources <p> <li> <li> <p> Qualifying Inbound requests <p> <li> <li> <p> Qualifying Marketing <p> <li> <li> <p> Qualified LeadsOutbound prospecting to qualified accounts <p> <li> <ul> <ul> <li> <p> Collaborate with your Account Executive on strategic accounts and to refine call and messaging strategies <p> <li> <li> <p> Try different channels callemailsocial and use your data to leverage the most effective ones <p> <li> <li> <p> Establish best practices and efficient processes <p> <li> <li> <p> Work closely with Account Executive to refine account strategiesIdentify trends from prospective customers to share with the product marketing and customer success teams <p> <li> <li> <p> Track all sales activity in our CRM Salesforce and orOutreach <p> <li> <li> <p> Achieve or exceed monthly quotas of Meetings Completed <p> <li> <ul> <p> <p> <p> <strong> What Success Looks Like <strong> <p> <ul> <li> <p> <strong> Month 1 <strong> 4 week structured onboarding that helps you learn the market the personas the tools the problems that Teleport helps solve start reaching out to prospects before the end of the month <p> <li> <li> <p> <strong> Month 2 <strong> On a half quota figuring out the best way to use the tools at your disposal to ramp up your territory <p> <li> <li> <p> <strong> Month 3 <strong> Now on a full quota your process is up and running and you are on your way to building a personal prospecting pipeline machine <p> <li> <ul> <p> <p> <p> <strong> Tools We Have For You <strong> <p> <ul> <li> <p> Salesforce <p> <li> <li> <p> Outreach <p> <li> <li> <p> LinkedIn SalesNavigator <p> <li> <li> <p> 6sense <p> <li> <li> <p> LeadIQ <p> <li> <li> <p> Qualified Chat <p> <li> <li> <p> Qualified Signals <p> <li> <li> <p> G2 <p> <li> <li> <p> ClearBit <p> <li> <li> <p> AltiSales <p> <li> <ul> <p> <p> <p> <strong> How We Behave <strong> <p> <ul> <li> <p> We write it down <p> <li> <li> <p> We are professionals <p> <li> <li> <p> We start simple and iterate <p> <li> <li> <p> We are drivers not passengers <p> <li> <li> <p> We are builders <p> <li> <li> <p> We lift each other up <p> <li> <li> <p> We assume the principal of charity <p> <li> <li> <p> We value each others time <p> <li> <ul> <p> <p> <p> <p> <p> $62000 $92000 a year <p> <p> The typical starting Total Cash Compensation range for new hires in this role is $62000 $92000 for a level 2 which consists of a Base Salary plus a Target Commission Our salary ranges are determined by role level and location The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training Your recruiter can share more about the specific salary range for your preferred location during the hiring process <p> <p> Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age color disability gender national origin race religion sexual orientation veteran status or any classifications protected by federal state or local law <p> <p> <p> <p> Candidate Privacy Notice For information about our collection and processing of job applicant personal data for this position please see our Job Applicant Privacy Policy and Notice of Collection at <a class=fontbold underline fontbold underline postingslink href=httpsgoteleportcomlegalapplyjobapplicant rel=noopener noreferrer nofollow target=blank> httpsgoteleportcomlegalapplyjobapplicant <a> <p> <p> <p><p>
Integration Engineer - FedRAMP
Company: Rubrik
Location: USA
Posted Mar 16, 2024
Rubrik is hiring for an experienced API, Integration Engineer role. The successful candidate will work on real-time REST API development and data integrations with key SaaS systems. They will also be involved in FedRAMP Admin tasks, specifically with MuleSoft. The role requires 4+ years of MuleSoft experience, good understanding of APIs, REST, SOAP, and file concepts. The candidate must be a US Citizen. The position involves special Security and Privacy Responsibilities for protecting the U.S. Federal Government’s interests. The salary range is $108,200—$162,200 USD, depending on location and additional factors.
Legal Process Analyst
Company: DoorDash
Location: USA
Posted Mar 16, 2024
The Legal Team at DoorDash is known for its supportive approach to counseling, with a focus on operational efficiency. The Legal Process Analyst role involves improving operational and legal response processes, collaborating with data teams, and supporting the response process for third-party data requests. The ideal candidate has experience in operations or business intelligence/analytics, proficiency in data analytics tools, and strong communication skills.
Associate Data Engineer
Company: Routeware, Inc
Location: USA
Posted Mar 15, 2024
Routeware, a leading SAAS software company based in Portland, Oregon, offers an all-in-one solution for waste and recycling programs. The company employs a distributed team and is committed to digital transformation, saving time and money, increasing efficiency, improving safety, and promoting environmental sustainability. The Associate Data Engineer position involves analyzing, cleaning, and integrating data, requiring strong analytical skills, SQL and Python knowledge, and experience with ETL/ELT. Benefits include comprehensive health insurance, paid parental leave, 401K match, unlimited PTO, and more. Routeware is an Equal Opportunity Employer.
Experienced Data Engineer - Data Engineering
Company: Plaid
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> We believe that the way people interact with their finances will drastically improve in the next few years Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products Plaid powers the tools millions of people rely on to live a healthier financial life We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use Plaids network covers 12000 financial institutions across the US Canada UK and Europe Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington DC London and Amsterdam LIRemote <p> <p> <p> <p> Making datadriven decisions is key to Plaids culture To support that we need to scale our data systems while maintaining correct and complete data We provide tooling and guidance to teams across engineering product and business and help them explore our data quickly and safely to get the data insights they need which ultimately helps Plaid serve our customers more effectively In addition Plaid will not be successful if we cant move quickly We build the data systems and tools that enable everyone at Plaid to be datadriven making analytics easy obvious and proactive across the company <p> <p> <p> <p> Data Engineers heavily leverage SQL and Python to build data workflows that integrate with our Golang and Typescript applications We use tools like DBT Airflow Redshift ElasticSearch Atlan and Retool to orchestrate data pipelines and define workflows We work with engineers product managers business intelligence data analysts and many other teams to build Plaids data strategy and a datafirst mindset Our engineering culture is ICdriven we favor bottomup ideation and empowerment of our incredibly talented team We are looking for engineers who are motivated by creating impact for our consumers and customers growing together as a team shipping the MVP and leaving things better than we found them <p> <p> <p> <p> You will be in a high impact role that will drive and define data standards and data culture across Plaid You will have the opportunity to transition into the Tech Lead role on the team which will come with higher visibility and more stakeholder collaboration You will collaborate with and have strong and cross functional partnerships with literally all teams at Plaid from Engineering to Product to MarketingFinance You will be responsible for mentoring junior engineers on the team and being closely involved in their design and implementations You will be able to provide guidance and build the technical culture on the team in the form of design reviews and PRs <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> Defining the longterm technical roadmap for building a datadriven culture at Plaid <p> <li> <li> <p> Focus on data quality and privacy <p> <li> <li> <p> Leading key data engineering projects that drive collaboration across the company <p> <li> <li> <p> Mentoring engineers operations and data analysts on best practices for data organization and query performance <p> <li> <li> <p> Advocating for adopting industry tools and practices at the right time <p> <li> <li> <p> Owning core SQL and python data pipelines that power our data lake and data warehouse <p> <li> <li> <p> Welldocumented data with defined dataset quality uptime and usefulness <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 6+ years of dedicated data engineering experience solving complex data pipelines issues at scale <p> <li> <li> <p> You value SQL as a flexible and extensible tool and are comfortable with modern SQL data orchestration tools like DBT Mode Hightouch and Airflow <p> <li> <li> <p> Experience working both realtime systems like Kinesis Kafka Flink and batch data pipelines in Redshift Presto and Data Lakes <p> <li> <li> <p> You appreciate the importance of schema design and can evolve an analytics schema on top of unstructured data <p> <li> <li> <p> You are excited to try out new technologies You like to produce proofofconcepts that balance technical advancement and user experience and adoption <p> <li> <li> <p> You like to get deep in the weeds to manage deploy and improve low level data infrastructure <p> <li> <li> <p> You are empathetic working with stakeholders You listen to them ask the right questions and collaboratively come up with the best solutions for their needs <p> <li> <li> <p> You are a champion for data privacy and integrity and always act in the best interest of consumers <p> <li> <ul> <p> <p> <p> <p> <p> $182520 $297000 a year <p> <p> Target base Salary for this role is $182520 $297000 per year Additional compensation in the forms of equity andor commission are dependent on the position offered Plaid provides a comprehensive benefit plan including medical dental vision and 401k Pay is based on factors such as but not limited to scope and responsibilities of the position candidates work experience and skillset and location Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans <p> <p> Our mission at Plaid is to unlock financial freedom for everyone To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable We recognize that strong qualifications can come from both prior work experiences and lived experiences We encourage you to apply to a role even if your experience doesnt fully match the job description We are always looking for team members that will bring something unique to Plaid <p> <p> <p> <p> Plaid is proud to be an equal opportunity employer and values diversity at our company We do not discriminate based on race color national origin ethnicity religion or religious belief sex including pregnancy childbirth or related medical conditions sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process If you need any assistance with your application or interviews due to a disability please let us know at accommodationsplaidcom <p> <p> <p> <p> Please review our Candidate Privacy Notice <a class=fontbold underline fontbold underline postingslink href=httpsplaidcomlegalcandidateprivacynotice rel=noopener noreferrer nofollow target=blank> here <a> <p><p>
IT Ops Analyst
Company: 1Password
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> Were a kind curious and customerfocused team on a mission to build the worlds mostloved password manager and give people more control over their data <p> <p> <p> <p> 1Password is being shared with new people every day and were adding people to our team to keep up Were looking for an ITOps Analyst to help make sure our team has reliable technical support As a member of the Technology Org Team youll contribute to an approachable and friendly IT Team <p> <p> <p> <p> This position is expected to work during normal Pacific Standard Time zone working hours <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 25 years of work experience in an IT role in a Mixed OS and SAAS environment <p> <li> <li> <p> A passion for learning and helping others <p> <li> <li> <p> Experience with scalable ticketing systems including automated workflows and integrations to other systems <p> <li> <li> <p> Great attention to detail <p> <li> <li> <p> Excellent written communication skills and the ability to communicate at any tech level <p> <li> <li> <p> Adept at translating tech jargon to casual conversation <p> <li> <li> <p> Personal experience with 1Password is an asset <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> Collect information analyze it and find solutions for hardware and software issues <p> <li> <li> <p> Work on various projects related to increasing productivity and ease of use <p> <li> <li> <p> Contribute to designing and implementing IT policies and procedures <p> <li> <li> <p> Our team is growing and its growing fast We are a key contributor to a smooth and pleasant user experience <p> <li> <li> <p> Do whatever it takes to keep things running smoothly <p> <li> <li> <p> Be comfortable working in a fastpaced environment with new goals initiatives and continuous change <p> <li> <li> <p> Provide day to day IT support for employees across 1Password <p> <li> <li> <p> Empathetically support diverse levels of technology experience <p> <li> <li> <p> Know how to prioritize and manage your time well <p> <li> <li> <p> Be comfortable to contribute clear and concise howto manuals and knowledge base content <p> <li> <li> <p> Identify patterns based upon prior troubleshooting experience in order to diagnose symptoms and causes <p> <li> <li> <p> Listen to and provide mentorship to others and welcome the same <p> <li> <li> <p> Possess the ability to adapt to changing workflows and work with minimal supervision <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $87000 USD and $117000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $77000 CAD and $104000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Customer Success Manager, Mid-Market and Key Accounts
Company: Vanta
Location: USA
Posted Mar 16, 2024
<p style=minheight15em>As Vantas Customer Success Manager MidMarket and Key Accounts you will play a pivotal role in guiding customers through their security and compliance journeys with Vantas specialized solutions By combining your customercentric approach with expertise in Vantas products and security best practices you will contribute to the overall success and satisfaction of Vantas customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business<p><p style=minheight15em> <p><p style=minheight15em>At Vanta our mission is to secure the internet and protect consumer data We believe that security should be monitored and verified continuously and we empower companies to practice better security and prove it with ease Vanta has a kind and talented team and while some have prior security experience many have been successful at Vanta without it <p><p style=minheight15em><p><p style=minheight15em>Vantas success over the last year was exponential and we are now working to solve the problem of how to provide worldclass customer experience to as many securityminded software companies as possible As Vantas Enterprise Customer Success Manager you will be the voice of Vanta responsible for helping keep our customers moving toward their goals and ultimately successful and happy <p><p style=minheight15em><p><p style=minheight15em><strong>What youll do as a Customer Success Manager MidMarket and Key Accounts at Vanta<strong><p><ul style=><li style=><p style=minheight15em>Lead all postsales activities for Vantas midmarket customers through onboarding implementation product expertise renewal and identify upsell opportunities<p><li><li style=><p style=minheight15em>Partner with Account Managers to drive renewal and expansion opportunities within your book of business<p><li><li style=><p style=minheight15em>Act as voice of the customer within Vanta<p><li><li style=><p style=minheight15em>Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines<p><li><li style=><p style=minheight15em>Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings SOC 2 ISO 27001 GDPR HIPAA USDP and Custom Frameworks Trust Reports and Risk Management solution<p><li><li style=><p style=minheight15em>Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform<p><li><li style=><p style=minheight15em>Develop a trusted advisor relationship with key accounts customer stakeholders and executive sponsors that may lead to renewals expansion and advocacy<p><li><li style=><p style=minheight15em>Influence Vantas strategy and product priorities to drive adoption and retention by being the voice of the customer<p><li><li style=><p style=minheight15em>Work crossfunctionally to resolve customer business issues and work toward mutual goals<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>How to be successful in this role<strong><p><ul style=><li style=><p style=minheight15em>Extensive experience with highend exposure to Clevel executives and the ability to build strong trusted relationships <p><li><li style=><p style=minheight15em>Providing topnotch account management and relationship building through various means Quarterly Business Reviews Health Check Ins and Executive summaries etc<p><li><li style=><p style=minheight15em>Ability to be nimble and agile in an environment where shifting priorities should be expected<p><li><li style=><p style=minheight15em>Have 35 years of experience in Customer Success at a SaaS company<p><li><li style=><p style=minheight15em>Experience working in the security or compliance industry<p><li><li style=><p style=minheight15em>Possess clear and thoughtful communication skills with strong critical thinking ability <p><li><li style=><p style=minheight15em>Be highly empathetic to customers with a proven track record of longterm customer retention<p><li><li style=><p style=minheight15em>Experience with hitting retention targets and creating happy healthy customers<p><li><li style=><p style=minheight15em>Possess the technical competency to understand Vantas software and build great relationships with highly technical customers<p><li><li style=><p style=minheight15em>Have stellar problemsolving chops and an enthusiasm for making a large impact early on at a startup<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>What you can expect as a Vantan<strong><p><ul style=><li style=><p style=minheight15em>IndustryCompetitive Salary and Equity<p><li><li style=><p style=minheight15em>100 covered Medical Dental and Vision Benefits with Dependents Coverage<p><li><li style=><p style=minheight15em>16 Weeks Fully Paid Parental Leave for All New Parents Moms Dads Adoptive Foster<p><li><li style=><p style=minheight15em>Health amp Wellness Stipend<p><li><li style=><p style=minheight15em>Remote Workspace Stipend<p><li><li style=><p style=minheight15em>401k Matching Plan<p><li><li style=><p style=minheight15em>Flexible Work Hours and Location<p><li><li style=><p style=minheight15em>Open amp Encouraged PTO Policy<p><li><li style=><p style=minheight15em>9 Company Paid Holidays<p><li><li style=><p style=minheight15em>Free Memberships to Online Wellness Platforms One Medical Ginger Headspace and more <p><li><li style=><p style=minheight15em>Virtual Team Building Activities Lunch and Learns and other CompanyWide Events<p><li><li style=><p style=minheight15em>Offices in SF and NYC with Hubs of Vantans forming across the US including but not limited to Seattle Austin Indianapolis LA Boston and more<p><p style=minheight15em><p><li><ul><p style=minheight15em>To provide greater transparency to candidates we share base pay ranges for all USbased job postings regardless of state We set standard base pay ranges for all roles based on function level and country location benchmarked against similarstage growth companies Final offer amounts are determined by multiple factors including candidate location skills depth of work experience and relevant licensescredentials and may vary from the amounts listed below The salary or OTE range for this position is $128000 $150000 This role may also be eligible for commissionsbonus equity medical benefits 401k plan and other company perk programs<p><p style=minheight15em><p><p style=minheight15em><em>At Vanta we are committed to hiring diverse talent of different backgrounds and as such it is important to us to provide an inclusive work environment for all We do not discriminate on the basis of race gender identity age religion sexual orientation veteran or disability status or any other protected class As an equal opportunity employer we encourage and welcome people of all backgrounds to apply<em><p><p style=minheight15em><p><p style=minheight15em><strong>About Vanta<strong><p><p style=minheight15em>We started Vanta in 2016 as Equifax had lost every Americans social security number Home Depot had leaked its customers credit card numbers to hackers and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election It was clear that security and privacy had become mainstream issues and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work<p><p style=minheight15em><p><p style=minheight15em>Vantas mission is to be the layer of trust on top of these services and to secure the internet increase trust in software companies and keep consumer data safe<p><p style=minheight15em><p><p style=minheight15em>We do this by building an automated head of security for technology companies and we use that system to both help a company secure itself and to prove their security to others<p><p style=minheight15em><p><p style=minheight15em>If we succeed in our mission it should feel irresponsible for users to put data into a product that isnt certified by Vanta and irresponsible for companies to collect data without using Vanta to secure and monitor themselves<p><p style=minheight15em><p><p style=minheight15em>LIremote<p><img src=httpsremotivecomjobtrack1901453blankgifsource=publicapi alt=>