Care Manager/ Care Navigator

Use your Experience to Truly Make a Difference! Join the Master•Care team as a Care Navigator! Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide. POSITION SUMMARY:A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients. This position requires the ability to serve patients in person and remotely within the assigned region Duties and Responsibilities • Primary contact with local medical and nonmedical providers • Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals • Develop referral relationships and placement providers to reach Company objectives • Assists in the development and provider relations of local resources. • Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients • Develops and executes the Master Care Plan for assigned ECM and CS patients • Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being • Conducts In-home or Facility Assessments as necessary or required • Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives • Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person • Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers Skills and Specifications: • Communicates professionally and effectively with patients, families, providers, and team members. • Maintains a compassionate and professional demeanor • Exhibits and embodies excellent leadership qualities • Is an active and devoted team player • Anticipates obstacles and challenges, proactively providing innovative solutions • Is an effective trainer • Possesses excellent oral and written communication skills • Exhibits exceptional customer service skills • Builds strong relationships and networks • Is proficient with technology • Is punctual, organized, and efficient Education and Qualifications: • Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care • Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment • Knowledge of and experience with both clinical and non-clinical services for elderly populations • The ability to perform the physical demands of this position include: • Sit and/or stand for long periods • Navigate stairs, bend, and reach • Lift, push, or pull a minimum of 10 lbs. • Ability to travel throughout assigned territory as required: Santa Clara Benefits • Starting Pay: $28-31 per hour • Incentives • Medical, Dental, Vision, Life, 401K, and PTO • All business mileage and expenses are reimbursed