Client Data Support Specialist

Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM

Department: Sales Support - 914

Primary Purpose:

Creates database reports based on end users specifications and/or requirements. Manipulates and presents data in appropriate format as requested. Gathers report objectives, data required, and specifications for delivering upon the requestor's expectations and needs. Extracts data, runs reports from existing database libraries and creates new reports or modifies existing reports as appropriate. Performs data validation to ensure reports are pulling correct and accurate data meeting customers' needs. Develops reports and extracts from multiple data sources determining best source of data Assists in maintaining ANSR client and contacts data base, SalesForce CRM with updated client information provided by Business Development Managers (BDM), Client Service, Exception Handling, clients, and other appropriate individuals. Serves as a liaison for clients and contacts process. Interacts with Business Development team, IT Clinical Systems, and SalesForce.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Creates database reports based on end users specifications and/or requirements

To gather and enter correct client information changes into the electronic AAR and into the ANSR database when possible.

Conduct Annual Audits of the Client contact information with the Business Development Managers.

Contact client upon receiving return mail following bulk mailings for Hotlines, invitations top conferences, client notifications, etc. Correct information then enter into the AAR process.

Responsible for maintaining databases and writing report queries for reporting from databases used and maintained by Sales Support to fulfill client and Sales team requests.

Other duties as required.

Physical and Other Requirements:

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently and effectively communicate with others.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)