Jobs at American Express
513,504 open positions
American Express (AmEx) is a global financial services powerhouse renowned for its credit cards, travel services, and digital payment solutions. In technology, AmEx focuses on data analytics, AI‑driven fraud detection, and cloud infrastructure to support its secure payment network.
AmEx hires a broad spectrum of tech talent, including software engineers, data scientists, cybersecurity analysts, product managers, and cloud operations specialists. Candidates can expect a structured interview process that emphasizes problem‑solving, algorithmic thinking, and real‑world payment‑industry knowledge. Successful applicants often work on high‑visibility projects that impact millions of cardholders worldwide.
Checking AmEx listings on Job Transparency gives you a clear view of salary ranges, employee sentiment, and role responsibilities. This transparency allows you to benchmark offers, gauge company culture, and make data‑driven decisions about which positions best align with your career goals.
Technical Support Specialist
Company: Service Express
Location: Other US Location
Posted Mar 14, 2024
<p><br ><p><p><strong>This position requires being onsite MondayFriday from 8am5pm ET as well as traveling between our Grand Rapids offices which are about 2 miles apart as needed<strong><p> <p><br ><p><p>We are looking to add a <strong>Technical Support Specialist<strong> to our team This position provides support to end users within Service Express for all technology needs You can expect to interact with customers in person remote over the phone or via email to learn about the need work to resolve the issue and provide follow up communication<p> <p>To be successful in this role you must be able to adapt within a fastpaced and changing environment Its an opportunity to interface with all levels of employees including team members in our regional offices our corporate office and executive leadership<p> <p><br ><p><p><strong>Heres what this position is all about<strong><p> <p><br ><p><ul><li>Monitor and respond quickly and effectively to requests received through the IT Service Desk<li> <li>Provide timely and accurate technical assistance and support for incoming queries and issues related to computer systems software and hardware<li> <li>Complete all support tickets in a timely and accurate manner reduce second request submissions by ensuring best solution upon first attempt to resolve request<li> <li>Provide exceptional customer service and communication with customers while completing tickets<li> <li>Administer Wireless Carrier and Mobile Device Management support<li> <li>Serve as multitiered support for users as needed with hardware and software issues<li> <li>Deliver IT technology training to new employees during our onboarding process<li> <li>Perform asset and procurement management activities<li> <li>Provide support to phone systems and server administration escalate as necessary<li> <li>Provide end users with training on applicable hardware as needed to best support independence as appropriate<li> <li>Escalate issues to other team members as necessary to provide end users with best resolution possible<li> <li>Maintain and update documentation as required and appropriate to support sustainable technological initiatives for future business growth endeavors<li> <li>Continuously uphold IT Service Desk inventory to respond appropriately and timely to Service Desk requests which require new or replacement product availability monitor costs and product depreciation<li> <li>Set up new hires and new users as requested train new users on basic daily usage to access required information to meet position standards and access general companywide information ie email phone employee directory<li> <li>Establish and maintain relationships with external vendors used for hardware andor software services as necessary<li> <li>Perform needs analysis design build testing training documentation and implementation of specific projects as designated by the IT Service Desk Manager<li> <li>Document and update our current knowledge base solution as necessary to support continuous improvement and sustainable growth initiatives<li> <ul><p><br ><p><p><strong>What we are hoping you will bring to the Service Express team<strong><p> <ul><li>Experience in a help desk or technical support role ideal<li> <li>Knowledge of Network+ principles preferred but not required<li> <ul><p><br ><p><p><strong>We offer you<strong><p> <ul><li>Workplace flexibility that empowers our employees<li> <li>Personal growth and advancement opportunities<li> <li>PTO available when you start additional day of PTO for your birthday + PTO volunteer days<li> <li>Health insurance with plan options to meet your needs<li> <li>401k with employer match<li> <li>Fitness membership reimbursement<li> <li>$60k$64k based on experience<li> <ul><p><br ><br ><p><div> <p><em>Service Express is an <span>equal opportunity <span>employer Authorization to work in the country you are applying to is a precondition of employment Service Express does not sponsor applicants for work visas<em><p> <p>We process your information in accordance with our <u>Privacy Policy<u> For European residents <u>click here<u> to review our fair processing notice<p> <div>
Senior Financial Accountant
Company: Service Express
Location: Other US Location
Posted Mar 14, 2024
<p><br ><p><p>As Service Express has been growing so have our teams to support our global expansion As such we are looking to add a <strong>Senior Financial Accountant<strong> to support our general ledger closing cycle fixed asset and inventory control management financial statement preparation and reporting and projects requiring technical accounting expertise <p> <p>To be successful in this role you must ensure a high level of integrity is maintained within the general ledger and financial statements<p> <p><br ><p><p><strong>Heres what this position is all about<strong> <p> <ul><li>Perform journal entries as required for monthend and maintain supporting schedules<li> <li>Own assigned monthend close tasks and maintain auditready documentation<li> <li>Perform high volume account reconciliation variance and flux analysis<li> <li>Research accounting guidance and prepare accounting memos for emerging accounting issuespolicies provide training to team members on these policies and standards<li> <li>Support external auditors in planning and reviewing yearend and interim audit requirements to ensure consolidated financial statements are in accordance with US GAAP<li> <li>Complete tax initiatives including property tax new office openings sales and use tax VAT maintenance and filings domestic and international<li> <li>Take the lead on integrating accounting aspects for newly acquired companies<li> <li>Work with new domestic and international finance teams to facilitate systems integration and alignment of accounting policies and procedures<li> <li>Evaluate alternatives and recommend process improvements based on business needs and financial analyses<li> <li>Embrace a culture of continuous improvement developing strategies to maximize efficiencies and unlock capacity<li> <li>Support root cause analysis and issue resolution with the team providing proposed solution to manager or controller as needed<li> <ul><p><br ><p><p><strong>What we are hoping you can bring to the Service Express team<strong><p> <ul><li>Successful seniorlevel corporate accounting or public accounting experience<li> <li>Bachelors degree in accounting required Masters degree and CPA or CMA preferred<li> <li>Proficiency in Excel<li> <ul><p><br ><p><p><strong>We Offer<strong><p> <ul><li>Workplace flexibility that empowers our employees<li> <li>Personal growth and advancement opportunities<li> <li>Paid volunteer hours and birthday off<li> <li>Several health insurance offerings that start on day one<li> <li>50 health club membership reimbursement<li> <li>Company 401k match<li> <li>Salary $75k$95k<li> <ul><p><br ><br ><br ><p><div> <p><em>Service Express is an <span>equal opportunity <span>employer Authorization to work in the country you are applying to is a precondition of employment Service Express does not sponsor applicants for work visas<em><p> <p>We process your information in accordance with our <u>Privacy Policy<u> For European residents <u>click here<u> to review our fair processing notice<p> <div>
Analyst- Editorial Content Marketing
Company: American Express
Location: New York City, NY
Posted Mar 15, 2024
<p><strong>You Lead the Way Weve Got Your Back<strong> <p> <p>With the right backing people and businesses have the power to progress in incredible ways When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally <p> <p>At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong <p> <p>Join Team Amex and lets lead the way together <p> <p>American Express Global Commercial Services GCS is the leading provider of payments for small mid and large corporations globally The Marketing Strategy and Content team provides strategic thought leadership engaging content and enterprise connectivity to fuel impactful efficient and cohesive B2B marketing The B2B content marketing team a subset of this team drives impact for our customers and American Express by providing differentiated educational and inspiring content that empower businesses <p> <p>The Analyst Editorial Content Marketing will be responsible for supporting the creation and execution of an engaging editorial content strategy for GCS market segments Managing day to day content operations collaborating with internal and external partners to facilitate timely creation production and execution of various content initiatives will be key areas of responsibility <p> <p><strong>How will you make an impact in this role<strong> <p> <ul><li>Supports team and partners on creation and execution of editorial content<li> <li>Manages daytoday production and content operations for area of responsibility<li> <li>Works with crossfunctional partners creative and editorial agencies on various content initiatives<li> <li>Works with legal compliance and relevant marketing teams to ensure that content produced is compliant<li> <li>Monitors performance of content and recommends improvements<li> <li>Oversees budgets timelines and editorial calendars<li> <ul><p><strong>Minimum Qualifications<strong> <p> <ul><li>BA Required<li> <li>At least 13 years of relevant experience Digital marketing and editorial experience a plus<li> <li>Strong analytical skills<li> <li>Strong attention to detail<li> <li>Must be able to take initiative and simultaneously manage multiple projects and priorities<li> <li>Advanced skills in MS PowerPointWord skills<li> <li>Proven ability to influencecollaborate with crossfunctional and external partners to drive results<li> <li>Passion for and interest in new communications tools social media and digital media<li> <ul><p><strong>Preferred Qualifications<strong> <p> <ul><li>Bachelors degree preferred<li> <ul><p><b>Qualifications<b> <p> <p>Salary Range $5500000 to $10500000 annually + bonus + benefits <p> <p>The above represents the expected salary range for this job requisition Ultimately in determining your pay well consider your location experience and other jobrelated factors <p> <p>We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing That means we prioritize their physical financial and mental health through each stage of life Benefits include <p> <ul><li>Competitive base salaries <li> <li>Bonus incentives <li> <li>6 Company Match on retirement savings plan <li> <li>Free financial coaching and financial wellbeing support <li> <li>Comprehensive medical dental vision life insurance and disability benefits <li> <li>Flexible working model with hybrid onsite or virtual arrangements depending on role and business need <li> <li>20+ weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy <li> <li>Free access to global onsite wellness centers staffed with nurses and doctors depending on location <li> <li>Free and confidential counseling support through our Healthy Minds program <li> <li>Career development and training opportunities<li> <ul><p>For a full list of Team Amex benefits visit our Colleague Benefits Site <p> <p>American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law <p> <p>We back our colleagues with the support they need to thrive professionally and personally Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique inperson culture Depending on role and business needs colleagues will either work onsite in a hybrid model combination of inoffice and virtual days or fully virtually <p> <p>US Job SeekersEmployees Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement <p> <p>If the links do not work please copy and paste the following URLs in a new browser window httpswwwdolgovagenciesofccpposters to access the three posters<p>
Financial Analyst
Company: AAM - American Axle & Manufacturing
Location: Detroit, MI
Posted Mar 15, 2024
<p>At AAM the POWER is in our people We believe that an equitable and inclusive workplace benefits everyone and that the diversity of our Associates drives creativity and innovation Our global team of associates is made of dreamers doers and innovators who are Bringing the Future Faster by Delivering POWER for a safer brighter and more sustainable tomorrow <p> <p>As a member of TeamAAM youll get to make a difference on day one Youll have the opportunity to grow embrace challenges build your skills and bring your authentic self to work every day all while helping to shape the future of mobility for AAMand the world <p> <p><b>Job Posting Title<b> <p> <p>Financial Analyst <p> <p><b>Job Description Summary<b> <p> <p>Supporting the Finance organizations monthend quarterend and yearend accounting and financial reporting activities Maintaining records of organizations financial activity in accordance with GAAP organizational standards and in compliance with Section 404 of the SarbanesOxley Act Assisting senior accounting staff with projects and activities <p> <p><b>Job Description<b> <p> <ul><li>Support monthend closing process including preparation of journal entries supporting schedules account reconciliations and month end reporting<li> <li>Assist with completion of SarbanesOxley Section 404 testing<li> <li>Prepare and update the AAM corporate monthend closing calendar<li> <li>Coordinate governmental and other compliance reporting as necessary<li> <li>Assist in preparing support for disclosures related to sustainability reporting<li> <li>Interface and work collaboratively with other Corporate Finance functions such as investor relations internal audit and treasury<li> <li>Perform day to day financial activities such as researching general ledger activity and analyzing actual budget and forecast information<li> <li>Participate in projectsactivities to improve the quality and timeliness of financial processes<li> <li>Produce and analyze accounting information and other reports for management decisionmaking<li> <li>Assist in the maintenance of AAMs accounting policies and draft new policies or updates to policies as applicable<li> <li>Provide support to internal auditors during SOX testing<li> <li>Perform all other duties as assigned<li> <ul><p><b>Required Skills and Education<b> <p> <p>Qualifications Required <p> <ul><li>Undergraduate or Masters Degree in Accounting<li> <li>Strong knowledge of generally accepted accounting principles GAAP and financial statements <p>Selfstarter with an attention to detail and an ability to complete projects starttofinish<p><li> <li>Advanced PC proficiency including at least intermediate skills in word processing and spreadsheet analysis<li> <li>Excellent analytical problemsolving skills and interpersonal skills ie for presentations meeting facilitation etc<li> <ul><p>Qualifications Preferred <p> <ul><li>Desire to obtain CPA certification preferred<li> <ul><p><b>About American Axle amp Manufacturing<b> <p> <p>As a leading global Tier 1 Automotive and Mobility Supplier AAM NYSE AXL designs engineers and manufactures Driveline and Metal Forming technologies to support electric hybrid and internal combustion vehicles Headquartered in Detroit with nearly 85 facilities in 18 countries AAM is bringing the future faster for a safer and more sustainable future We work together to support our customers on global and regional platforms with a focus on quality operational excellence and technology leadership <p> <p>With our global footprint we are committed to building an equitable and inclusive culture that encourages supports and celebrates the unique voices of our diverse workforce <b><b><b>We are AAM Move with us and join TeamAAM<b><b><b> <p> <p>AAM will not discriminate against any Associate or applicant for employment because of age race color gender religion weight height marital status sexual orientation genetic history or information gender identity or expression disability protected veteran status national origin or other characteristic protected by law AAM will take affirmative action to ensure that applicants are employed and that Associates are treated equally during employment without regard to their age race color gender religion weight height marital status sexual orientation genetic history or information gender identity or expression disability protected veteran status national origin or other characteristic protected by law For the Disabled Job Seeker We offer reasonable accommodations for qualified disabled individuals who are applicants for employment To request assistance or accommodations please email TalentAcquisitionaamcom AAM is an equal opportunityaffirmative action employer <p> <p><b>Unsolicited Resumes from ThirdParty Recruiters<b> <p> <p>Please note that as per AAM policy we do not accept unsolicited resumes from thirdparty recruiters unless such recruiters were engaged to provide candidates for a specified opening Any employment agency person or entity that submits an unsolicited resume does so with the understanding that AAM will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency person or entity<p>
Remote Software Solution Architect
Company: First American Title
Location: Orange County
Posted Mar 14, 2024
<p><strong><b>Who We Are<b><strong> <p> <p>Join a team that puts its People First First Americans National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services Commercial Direct and Agency divisions Since 1889 First American NYSE FAF has held an unwavering belief in its people They are passionate about what they do and we are equally passionate about fostering an environment where all feel welcome supported and empowered to be innovative and reach their full potential Our inclusive peoplefirst culture has earned our company numerous accolades including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years We have also earned awards as a best place to work for women diversity and LGBTQ+ employees and have been included on more than 50 regional best places to work lists First American will always strive to be a great place to work for all For more information please visit wwwcareersfirstamcom <p> <p><strong><b>What We Do<b><strong> <p> <p><strong>First American is looking for a passionate and energetic Principal Engineering<strong> <p> <p><strong>Architect that is eager to join a dynamic team where your skills can make a<strong> <p> <p><strong>significant impact We are seeking a selfmotivated driven and talented<strong> <p> <p><strong>architect to be a part of our innovative team<strong> <p> <p><strong>What Youll Do<strong> <p> <ul><li>Contribute to a missioncritical highly visible project that is at the forefront of our companys success<li> <li>Showcase your imagination through leveraging cuttingedge Net and Python technologies and innovative cloud solutions<li> <li>Work with senior leaders on the team to design a modernized robust architecture to suit business needs<li> <li>Collaborate with product managers to translate business requirements into technical actionable requirements<li> <li>Champion change evaluate design alternatives perform cost benefit and best fit proposals on toolingtechnologies<li> <li>Identify opportunities for performance optimization automation and efficiency<li> <li>Experience implementing monitoring and logging services<li> <li>Mentor other developers while contributing to the growth and development of our teams<li> <li>Positive attitude and energy are highly important<li> <li>Flexibility in performing duties outside of normal work hours as needed to address critical business requirements<li> <li>Handson working with multiple development teams at all levels application code pipelines cloud infrastructure amp design<li> <li>Plan structure and support architectural design amp technology solutions with proofofconcepts PoCs<li> <ul><p><strong>What Youll Bring<strong> <p> <ul><li>7+ years of work experience building production systems<li> <li>2+ years of architectural design<li> <li>3+ years of technical experience working with databases compute storage containers and networks on AWS cloud<li> <li>Extensive experience in optimizing infrastructure cost in AWS<li> <li>Strong problemsolving and software triage skills with the ability to work crossfunctionally in a fastpaced rapidly changing work environment with distributed teams<li> <li>Passionate about crafting and delivering high quality products that meet customer needs<li> <li>Experience writing and understanding queries in SQL Postgres and stored procedures<li> <li>Experience with distributed computing and enterprisewide systems<li> <li>Invested in ongoing learning and improving technical expertise<li> <li>Leading teamsprojects or workstreams in decision making coaching mentoring and<li> <li>developing the teams skills<li> <li>Champions professional software engineering practices and best practices for full software<li> <li>development life cycle including coding standards code reviews source control management build processes testing and operations<li> <li>Effective communication skills both verbal and written with strong relationship<li> <li>collaborative and organization skills<li> <li>Python<li> <li>Net<li> <li>C<li> <li>Typescript<li> <li>SQL Server<li> <li>PostgreSQL<li> <li>AWS <ul><li>Cognito<li> <li>Eventbridge<li> <li>DynamoDB<li> <li>Lambdas<li> <li>Containers ECS Fargate or EKS<li> <li>S3<li> <li>ECR<li> <li>RDS<li> <li>KMS<li> <li>SQSSNS<li> <ul><li> <li>Terraform<li> <li>ADO Jira Confluence BitbucketGIT Jenkins<li> <li>APIs<li> <li>Experience with workflow engines like Camunda is preferred<li> <li>Experience with implementing containers and serverless technologies preferred<li> <li>Familiarity in Financial and Insurance industry preferred<li> <li>Experience working with distributedremote teams is preferred<li> <ul><p>Pay Range $102000$160000 <p> <p>This hiring range is a reasonable estimate of the base pay range for this position at the time of posting Pay is based on a number of factors which may include jobrelated knowledge skills experience business requirements and geographic location <p> <p>LIKC2 <p> <p><strong><b>What We Offer<b><strong> <p> <p>By choice we dont simply accept individuality we embrace it we support it and we thrive on it Our People First Culture celebrates diversity equity and inclusion not simply because its the right thing to do but also because its the key to our success We are proud to foster an authentic and inclusive workplace For All You are free and encouraged to bring your entire unique self to work First American is an equal opportunity employer in every sense of the term <p> <p>Based on eligibility First American offers a comprehensive benefits package including medical dental vision 401k PTOpaid sick leave and other great benefits like an employee stock purchase plan<p>
Senior Account Executive - Grand Rapids
Company: Service Express
Location: Other US Location
Posted Mar 14, 2024
<p><strong>This role is hybrid 2 to 3 days inoffice<strong><p> <p><strong>Senior Account Executives<strong> are responsible for helping prospective customers discover solutions to their business challenges and educating them about Service Express products and services They are also responsible for the sales growth of the organizations services and converting leads into customers<p> <p>This is a hunter role and you can learn more about our sales career paths and training here httpsserviceexpresscomcareerssales<p> <p><br ><p><p><strong>OTE<strong> $120$180K with the ability to earn more with an uncapped commission structure<p> <p><strong>How Success Is Measured <strong><p> <ul><li>3 hours of prospecting per day 100 dials<li> <li>2 New Logos per month <li> <li>Expected to attend 3 meetings minimum per day<li> <ul><p><br ><p><p><strong>What We Are Looking For From You<strong> <p> <ul><li>Engage and focus on procuring new logo customers<li> <li>Adhere and exhibit skills that embrace Service Express sales methodology to qualify new leads overcoming prospect objections and pricingnegotiating deals that are profitable to Service Express<li> <li>Effectively run and execute meetings with new prospects and set meetings with prospects that hold and build pipeline<li> <li>Source and generate new business by prospecting and cold calling potential customers<li> <li>Uncover prospects needs and position Service Express offerings to solve challenges<li> <li>Develop and deliver customized prospect proposals based on needs analysis to prospective customers<li> <li>Build and manage 12month pipeline consistently executing to drive results<li> <ul><p><br ><p><p><strong>What You Can Expect From Us<strong><p> <ul><li>An innovative peoplefocused culture where you bring your authentic self to work every day <strong> we want to help you achieve your personal professional and financial goals<strong><li> <li>100 confidence that our service team will fulfill their expectations for our customers <li> <li>A dedicated Sales Development Representative to help prospect and collaborate on setting meetings<li> <li>A technical support team that can help with complicated customer questions<li> <li>A cuttingedge tech stack to give you the resources you need to be successful<li> <li>Collaboration across teams<li> <li>Workplace Flexibility <li> <li>A variety of healthcare options that start on your first day<li> <li>Parental leave for birthing and nonbirthing parents<li> <li>Fitness reimbursement<li> <li>Competitive salary with 401K Match<li> <li>Exciting opportunities for growth with the ability to run towards challenges and bring ideas<li> <li>Passionate people that inspire each other<li> <ul><p><br ><p><p><strong>Learn directly from one of our Account Executives why they love what they do at Service Express<strong><p> <p><strong>How We Work<strong> <p> <p><em>At Service Express we know the way we work is evolving and our goal is to create an environment where our employees can succeed empowering them to work how they work best no matter where they are based <em><p> <p><em>We have always been committed to flexibility and a flexible way of working We value inperson collaboration and know a change of scenery in the space we work can be welcomed but we also are embracing that the world has changed Our offices remain open for those who prefer to collaborate or work inoffice and for the positions where inoffice work is needed to do their job We will continue to support our employees needs to cultivate a culture of growth<em><p> <div> <p><em>Service Express is an <span>equal opportunity <span>employer Authorization to work in the country you are applying to is a precondition of employment Service Express does not sponsor applicants for work visas<em><p> <p>We process your information in accordance with our <u>Privacy Policy<u> For European residents <u>click here<u> to review our fair processing notice<p> <div>
Customer Success Manager
Company: Plastic Express
Location: Other US Location
Posted Mar 15, 2024
<p><strong>Company Overview<strong><br >Come join a winning Team Since 1970 Plastic Express has met the bulk trucking bulk terminal packaging and warehousing needs of the plastics industry Our strategic locations modern systems and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers Plastic Express operates from 18 warehouse locations and 37 rail terminals across the US At many of the Plastic Express sites we also handle some Nonplastic commodities which include paper rolls steel building materials and other dry bulk materials Plastic Express owns and operates roughly 190 trucks with approximately 227 trailers performing full bulk truck distribution business Plastic Express is headquartered in City of Industry CA and has over 500 employees nationwide Our goal has always been to exceed our customers expectations and our can doattitude is what differentiates us from the competition<br >Plastic Express employees have always been our key to success and total customer satisfaction We are always looking for dependable amp talented business professionals that will help us to grow and to continue our Can Do tradition<br ><strong>Job Summary<strong><br >The Customer Success Manager will negotiate with critical vendors for the purchase of all materials supplies equipment and services used by Plastic Express Must be able to continuously demonstrate strong communication skills and effective management discipline Must foster trusting relationships with colleagues vendors and clients The Customer Success Manager will handle numerous projects and must ensure projects are delivered on time meeting company requirements and goals Must be able to lead or assist in the planning implementation and introduction of projects and purchases This role significantly impacts operational groups and departments<br >The Customer Success Manager will work closely with and provide prompt feedback to the Executive Steering Group Sales and Marketing Accounting Human Resources and Company Management During the course of business the Customer Success Manager is not to share any confidential information with anyone other than their direct manager or Executives of Plastic Express<br > <br ><u><strong>Essential FunctionsDuties<strong><u><p> <ul><li>Drafts implements and executes policies and procedures to facilitate a quality customer service experience<li> <li>Establishes performance metrics for customer success representatives<li> <li>Establishes service levels and requirements for the department<li> <li>Develops and implements methods to record assess and analyze customer feedback<li> <li>Develops and implements training and quality assurance programs for new hires and experienced employees<li> <li>Identifies and recommends or acquires updates and expansions to technology equipment and policies that may improve customer service and retention<li> <li>Acts as a liaison between the customer success department and other divisions in the company<li> <li>Drafts and implements the departments budget<li> <li>Performs other related duties as assigned<li> <ul><p><strong>Additional Specific Duties<strong> <p><ul><li>Performs the duties of a CSR andor CSR Supervisor when required due to a shortage of CSRs illness termination etc<li> <ul><p><strong><u>Qualifications<u> <br >Required Education and Experience<strong> <p><ul><li>Bachelors degree required<li> <li>5+ years of experience in a customer service related field in the transportation industry preferred<li> <li>Type 40wpm+ with 100 accuracy<li> <ul><p><strong>Preferred Education and Experience <strong> <p><ul><li>Prior Management experience highly preferred<li> <li>Sales and Marketing experience preferred<li> <li>Experience in Personnel or Human Resources<li> <li>Knowledge of bulk commodities industry rates and terms a plus<li> <ul><p><strong>Physical Demands <strong> <p><ul><li>Prolonged periods sitting at a desk and working on a computer<li> <li>Must be able to lift up to 15 pounds at times<li> <ul><p><u><strong>LicensesCertificates<strong><u> None<br ><strong><u>Skills<u> <strong> <p><ul><li>Proven interpersonal skills relationship development and management<li> <li>Ability to work independently and as part of team<li> <li>Ability to recognize onsite risk factors and take appropriate action with firmness and tact<li> <li>Ability to effectively communicate intentions and be an active listener<li> <li>Ability to monitorassess performance of yourself and those you supervise<li> <li>Ability to think critically use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems<li> <li>InstructingCoaching teaching others how to do something<li> <li>Ability to multitask prioritize and work under stress<li> <li>Ability to manage ones own time and the time of others<li> <li>Possess a high level of proficiency in Word Excel Outlook and database management<li> <li>Willingness to be crosstrained in other departments<li> <ul><p><strong><u>Additional Job Details<u><br >Supervisory Responsibility <strong><br > Recruits interviews hires and trains departmental supervisory staff<br > Oversees the daily workflow of the department<br > Provides constructive and timely performance evaluations<br > Handles discipline and termination of employees in accordance with company policy<br ><strong>Work Environment <strong><br >This job operates in a professional office environment This role routinely uses standard office equipment such as computers phones and printersscanners May be required to also conduct warehouse walkthroughs to validate inventory of material<br ><strong>Position TypeExpected Hours of Work <strong><br >This is a fulltime exempt position Days and hours of work are normally 730 am 330 pm Hours can be adjusted as needed to meet the needs of the customers<br ><strong>Travel <strong><br >Managers meetings or other offsites should be only travel expected<br ><em>Duties and responsibilities may be added deleted andor changed at any time at the discretion of management<br >Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<br >In line with Plastic Express Environmental Promise the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep specifically making a conscious effort to prevent pellet flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up<em><br >Plastic Express employees have always been our key to success and total customer satisfaction We are always looking for dependable amp talented business professionals that will help us to grow and to continue our CanDo tradition<br >If you have an interest in working at Plastic Express please forward your resume including a brief work history<br > <p>
Senior Account Executive - Denver
Company: Service Express
Location: Greater Denver Area
Posted Mar 14, 2024
<p><strong>This role is hybrid 3 days inoffice <strong><p> <p><strong>Senior Account Executives<strong> are responsible for helping prospective customers discover solutions to their business challenges and educating them about Service Express products and services They are also responsible for the sales growth of the organizations services and converting leads into customers<p> <p>This is a hunter role and you can learn more about our sales career paths and training here httpsserviceexpresscomcareerssales<p> <p><br ><p><p><strong>OTE<strong> $120$180K with the ability to earn more with an uncapped commission structure<p> <p><strong>How Success Is Measured <strong><p> <ul><li>3 hours of prospecting per day 100 dials<li> <li>2 New Logos per month <li> <li>Expected to attend 3 meetings minimum per day<li> <ul><p><br ><p><p><strong>What We Are Looking For From You<strong> <p> <ul><li>Engage and focus on procuring new logo customers<li> <li>Adhere and exhibit skills that embrace Service Express sales methodology to qualify new leads overcoming prospect objections and pricingnegotiating deals that are profitable to Service Express<li> <li>Effectively run and execute meetings with new prospects and set meetings with prospects that hold and build pipeline<li> <li>Source and generate new business by prospecting and cold calling potential customers<li> <li>Uncover prospects needs and position Service Express offerings to solve challenges<li> <li>Develop and deliver customized prospect proposals based on needs analysis to prospective customers<li> <li>Build and manage 12month pipeline consistently executing to drive results<li> <ul><p><br ><p><p><strong>What You Can Expect From Us<strong><p> <ul><li>An innovative peoplefocused culture where you bring your authentic self to work every day <strong> we want to help you achieve your personal professional and financial goals<strong><li> <li>100 confidence that our service team will fulfill their expectations for our customers <li> <li>A dedicated Sales Development Representative to help prospect and collaborate on setting meetings<li> <li>A technical support team that can help with complicated customer questions<li> <li>A cuttingedge tech stack to give you the resources you need to be successful<li> <li>Collaboration across teams<li> <li>Workplace Flexibility <li> <li>A variety of healthcare options that start on your first day<li> <li>Parental leave for birthing and nonbirthing parents<li> <li>Fitness reimbursement<li> <li>Competitive salary with 401K Match<li> <li>Exciting opportunities for growth with the ability to run towards challenges and bring ideas<li> <li>Passionate people that inspire each other<li> <ul><p><br ><p><p><strong>Learn directly from one of our Account Executives why they love what they do at Service Express<strong><p> <p><strong>How We Work<strong> <p> <p><em>At Service Express we know the way we work is evolving and our goal is to create an environment where our employees can succeed empowering them to work how they work best no matter where they are based <em><p> <p><em>We have always been committed to flexibility and a flexible way of working We value inperson collaboration and know a change of scenery in the space we work can be welcomed but we also are embracing that the world has changed Our offices remain open for those who prefer to collaborate or work inoffice and for the positions where inoffice work is needed to do their job We will continue to support our employees needs to cultivate a culture of growth<em><p> <div> <p><em>Service Express is an <span>equal opportunity <span>employer Authorization to work in the country you are applying to is a precondition of employment Service Express does not sponsor applicants for work visas<em><p> <p>We process your information in accordance with our <u>Privacy Policy<u> For European residents <u>click here<u> to review our fair processing notice<p> <div>
Senior Associate - Digital Product Mgmt
Company: American Express
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Mar 15, 2024
<p><strong>You Lead the Way Weve Got Your Back<strong> <p> <p>With the right backing people and businesses have the power to progress in incredible ways When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally <p> <p>At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong <p> <p>Join Team Amex and lets lead the way together <p> <p>As part of our diverse tech team you can architect code and ship software that makes us an essential part of our customers digital lives Here you can work alongside talented engineers in an open supportive inclusive environment where your voice is valued and you make your own decisions on what tech to use to solve challenging problems American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source And because we understand the importance of keeping your skills fresh and relevant we give you dedicated time to invest in your professional development Find your place in technology of TeamAmex <p> <p>The Global Loyalty amp Benefits organization is looking for a talented Senior Associate Digital Product Management to help drive growth and transformation of our APIs Youll be working in an Agile software development environment with other product and engineering teams to prioritize the backlog create user stories and collaborate across stakeholders to deliver on loyalty initiatives You will lead a scrum team that is focused on maintaining and enhancing our loyalty APIs You will consult with business and channel partners to discover new use cases and API requirements Youll work with execution teams to ensure delivery of highquality and timely software products A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams <p> <p>The Global Loyalty amp Benefits Platform is part of the larger Enterprise Platforms Technology unit where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities The Global Loyalty amp Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products digital channels marketing operations membership rewards cobrand programs card benefits insurance analytics operations excellence and servicing The focus of the Loyalty API domain is building high performing APIs that power the worlds best loyalty amp benefit experiences for our customers <p> <p>Key Responsibilities <p> <p> Build and actively manage a product backlog of features and capabilities that are refined and prioritized in close collaboration with the engineering and business teams <p> <p> Translating features into prioritized user stories in tight coordination with other Product Owners <p> <p> Deep engagement and consultation with various architects products owners and business teams to understand current and future needs <p> <p> Full participation in and support of agile practices and ceremonies <p> <p> Communicate and build consensus across multiple teams in creating solutions <p> <p> Collaborate with other team members to define business requirements to meet the end users needs through oneonone small and largegroup interviews about technology and system concepts <p> <p> Engage in daytoday activities with the development team ie providing feedback and clarity on stories <p> <p> Actively manage the team backlog by insuring it is reviewed continuously represents the most valuable items for delivery and includes customer feedback <p> <p> Provide vision to the Agile development team and stakeholders throughout the project and create requirements <p> <p> Ensure that the team always has an adequate amount of prioritized stories available to be worked by the team <p> <p> Collaborate on release plans and set expectation for delivery of new functionalities <p> <p> Be an active team member in mitigating impediments impacting successful team completion of ReleaseSprint Goals <p> <p> Keep abreast with AgileScrum best practices and new trends <p> <p> Please note salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines <p> <p>Minimum Qualifications <p> <p> 3 years of experience working onwith software development teams <p> <p> Basic technical understanding of APIs <p> <p> Ability to establish and maintain effective working relationships with all levels within the organization including external partners <p> <p> Familiarity with agile and scrum software development methodologies <p> <p> Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements <p> <p> Problem solving project management and analytical skills ability to prioritize and complete tasks <p> <p> High degree of personal organization <p> <p> Shows individual initiative proactiveness and personal accountability <p> <p> Bachelors Degree required or comparable experience in Business or Computer Science disciplines preferred <p> <p> Familiarity with Jira Rally Confluence GitlabGithub Postman preferred <p> <p><b>Qualifications<b> <p> <p>Salary Range $6000000 to $11000000 annually + bonus + benefits <p> <p>The above represents the expected salary range for this job requisition Ultimately in determining your pay well consider your location experience and other jobrelated factors <p> <p>We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing That means we prioritize their physical financial and mental health through each stage of life Benefits include <p> <ul><li>Competitive base salaries <li> <li>Bonus incentives <li> <li>6 Company Match on retirement savings plan <li> <li>Free financial coaching and financial wellbeing support <li> <li>Comprehensive medical dental vision life insurance and disability benefits <li> <li>Flexible working model with hybrid onsite or virtual arrangements depending on role and business need <li> <li>20+ weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy <li> <li>Free access to global onsite wellness centers staffed with nurses and doctors depending on location <li> <li>Free and confidential counseling support through our Healthy Minds program <li> <li>Career development and training opportunities<li> <ul><p>For a full list of Team Amex benefits visit our Colleague Benefits Site <p> <p>American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law <p> <p>We back our colleagues with the support they need to thrive professionally and personally Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique inperson culture Depending on role and business needs colleagues will either work onsite in a hybrid model combination of inoffice and virtual days or fully virtually <p> <p>US Job SeekersEmployees Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement <p> <p>If the links do not work please copy and paste the following URLs in a new browser window httpswwwdolgovagenciesofccpposters to access the three posters <p> <p>Employment eligibility to work with American Express in the US is required as the company will not pursue visa sponsorship for these positions<p>
Sr. Analyst - Marriott Partnership Marketing
Company: American Express
Location: New York City, NY
Posted Mar 15, 2024
<p><strong>You Lead the Way Weve Got Your Back<strong> <p> <p>With the right backing people and businesses have the power to progress in incredible ways When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally <p> <p>At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong <p> <p>Join Team Amex and lets lead the way together <p> <p>As marketers at one of the most iconic brands in the world we play a major role in building authentic relationships with customers who impact life and business around the world Here creativity and inspired storytelling combine with powerful databased marketing and hyperpersonalized digital communication to create a genuine human connection that drives business results As a part of our diverse community of marketers you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments Create a dynamic career while doing work that matters for people and businesses everywhere Find your place in marketing on TeamAmex <p> <p>The US Consumer Services Team is responsible for our suite of consumer products services and experiences in the US including our premium cobrand cash back and lending portfolios Membership Rewards Global Travel amp Lifestyle Services the Centurion Lounge network our Global Dining and Resy businesses US Consumer Banking and bestinclass marketing programs across customer prospect and partner channels The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day <p> <p>The US Consumer Marketing team USCM is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle <p> <p><strong>How will you make an impact in this role<strong> <p> <ul><li>Own and manage endtoend campaign execution for the Marriott facetoface channels Vacation Club amp On Property including campaign calendar and creative collateral<li> <li>Develop and distribute reporting and analytics across all channels within Marriott acquisition digital email mobile and facetoface<li> <li>Support inperson and digital customer experience improvementscapabilities including kioskdigital application experiences and inperson processes<li> <li>Become a team leader in driving change and creating efficiency in job<li> <li>Support the management of the daytoday relationships and processes with key crossfunctional partners such as Product teams Technology Legal Compliance Finance Capabilities Brand Teams Creative Governance and Marketing Partners<li> <ul><p><strong>Minimum Qualifications<strong> <p> <ul><li>2+ years of marketing experience<li> <li>Strong analytical skills with the ability to use data to inform business decisions and articulate success <li> <li>Desire to join a highprofile resultsoriented and dynamic team<li> <li>Proactive selfmotivator who takes initiative learns followsup and identifies new approaches<li> <li>Positive attitude solutions orientation and commitment to success<li> <li>Passion for solving puzzles and simplifying complex issues<li> <li>Ability to build and leverage strong relationships to influence partners<li> <li>Strong organizational and analytical skills with keen attention to detail<li> <li>Ability to multitask and operate effectively under changing conditions<li> <li>Clear written and verbal communication<li> <li>BABS Required<li> <ul><p><b>Qualifications<b> <p> <p>Salary Range $5500000 to $10500000 annually + bonus + benefits <p> <p>The above represents the expected salary range for this job requisition Ultimately in determining your pay well consider your location experience and other jobrelated factors <p> <p>We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing That means we prioritize their physical financial and mental health through each stage of life Benefits include <p> <ul><li>Competitive base salaries <li> <li>Bonus incentives <li> <li>6 Company Match on retirement savings plan <li> <li>Free financial coaching and financial wellbeing support <li> <li>Comprehensive medical dental vision life insurance and disability benefits <li> <li>Flexible working model with hybrid onsite or virtual arrangements depending on role and business need <li> <li>20+ weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy <li> <li>Free access to global onsite wellness centers staffed with nurses and doctors depending on location <li> <li>Free and confidential counseling support through our Healthy Minds program <li> <li>Career development and training opportunities<li> <ul><p>For a full list of Team Amex benefits visit our Colleague Benefits Site <p> <p>American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law <p> <p>We back our colleagues with the support they need to thrive professionally and personally Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique inperson culture Depending on role and business needs colleagues will either work onsite in a hybrid model combination of inoffice and virtual days or fully virtually <p> <p>US Job SeekersEmployees Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement <p> <p>If the links do not work please copy and paste the following URLs in a new browser window httpswwwdolgovagenciesofccpposters to access the three posters <p> <p>Employment eligibility to work with American Express in the US is required as the company will not pursue visa sponsorship for these positions<p>
Senior Engineer - Full Stack/Web
Company: American Express
Location: Phoenix – Mesa – Scottsdale, AZ
Posted Mar 15, 2024
<p><strong>You Lead the Way Weve Got Your Back<strong> <p> <p>With the right backing people and businesses have the power to progress in incredible ways When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally <p> <p>At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong <p> <p>Join Team Amex and lets lead the way together <p> <p>As part of our diverse tech team you can architect code and ship software that makes us an essential part of our customers digital lives Here you can work alongside talented engineers in an open supportive inclusive environment where your voice is valued and you make your own decisions on what tech to use to solve challenging problems Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source And because we understand the importance of keeping your skills fresh and relevant we give you dedicated time to invest in your professional development Find your place in technology on TeamAmex <p> <p>How will you make an impact in this role <p> <p>Responsible for building next generation digital platform to help client manage their corporate spend Leading a digital experience team to build user friendly and cloud native notification and messaging platform <p> <p> Perform technical aspects of software development for assigned applications including design developing prototypes and coding assignments <p> <p> Function as a leader on an agile team by contributing to software builds through consistent development practices tools common components and documentation <p> <p> Lead code reviews and automated testing <p> <p> Debug software components and identify code defects for remediation <p> <p> Leads the deployment support and monitoring of software across test integration and production environments <p> <p> Automate deployments in test or production environments <p> <p><strong>Minimum Qualifications<strong> <p> <p>Up to 5 years of software development experience in a professional environment andor comparable experience such as <p> <p> Demonstrated experience in Agile development application design software development and testing <p> <p> Expertise with HTML CSS React and NodeJS <p> <p> Thorough understanding of XML JSON Micro services technologies and data structure fundamentals with experience in multithreaded programming <p> <p> Experience with JavaJ2EE SQL DB2 UDB <p> <p> Handson expertise with application design software development and automated testing <p> <p> RESTful API development experience <p> <p> Experience with continuous integrationdeployment Jenkins Maven XLR Mockito JMeter <p> <p> Experience with Java applications design and development in an Enterprise setting using Java J2EE node Relation DBMSs <p> <p> Expertise in objected oriented analysis and design across a variety of platforms <p> <p> Expertise in objected oriented analysis and design across a variety of platforms <p> <p> Expertise in building cloud native solutions on public cloud AWS AZUREGCP <p> <p> Ability to effectively communicate to internal and external business partners on architecture and solution design <p> <p> Bachelors Degree in computer science computer science engineering or related experience required advanced degree preferred <p> <p>KnowledgeSkills <p> <p> Collaborates with leadership across multiple teams to define solution requirements and technical implementation Engineering amp Architecture <p> <p> Demonstrate technical expertise to help team members overcome technical problems <p> <p> Solves technical problems outside of daytoday responsibilities <p> <p> Contributes to the success of many teams achieving their goals <p> <p><strong>Preferred Qualifications<strong> <p> <ul><li>Vertx<li> <li>Big Data<li> <li>NoSQL<li> <ul><p><b>Qualifications<b> <p> <p>Salary Range $11000000 to $19000000 annually + bonus + benefits <p> <p>The above represents the expected salary range for this job requisition Ultimately in determining your pay well consider your location experience and other jobrelated factors <p> <p>We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing That means we prioritize their physical financial and mental health through each stage of life Benefits include <p> <ul><li>Competitive base salaries <li> <li>Bonus incentives <li> <li>6 Company Match on retirement savings plan <li> <li>Free financial coaching and financial wellbeing support <li> <li>Comprehensive medical dental vision life insurance and disability benefits <li> <li>Flexible working model with hybrid onsite or virtual arrangements depending on role and business need <li> <li>20+ weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy <li> <li>Free access to global onsite wellness centers staffed with nurses and doctors depending on location <li> <li>Free and confidential counseling support through our Healthy Minds program <li> <li>Career development and training opportunities<li> <ul><p>For a full list of Team Amex benefits visit our Colleague Benefits Site <p> <p>American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law <p> <p>We back our colleagues with the support they need to thrive professionally and personally Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique inperson culture Depending on role and business needs colleagues will either work onsite in a hybrid model combination of inoffice and virtual days or fully virtually <p> <p>US Job SeekersEmployees Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement <p> <p>If the links do not work please copy and paste the following URLs in a new browser window httpswwwdolgovagenciesofccpposters to access the three posters <p> <p>Employment eligibility to work with American Express in the US is required as the company will not pursue visa sponsorship for these positions<p>
(Remote) Product Operations Manager
Company: First American Title
Location: Orange County
Posted Mar 15, 2024
<p><strong><b>Who We Are<b><strong> <p> <p>Join a team that puts its People First Since 1889 First American NYSE FAF has held an unwavering belief in its people They are passionate about what they do and we are equally passionate about fostering an environment where all feel welcome supported and empowered to be innovative and reach their full potential Our inclusive peoplefirst culture has earned our company numerous accolades including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years We have also earned awards as a best place to work for women diversity and LGBTQ+ employees and have been included on more than 50 regional best places to work lists First American will always strive to be a great place to work for all For more information please visit wwwcareersfirstamcom <p> <p><strong><b>What We Do<b><strong> <p> <p>Join a transformative team that is shaping the way First American builds and delivers worldclass technology products that fuel the real estate industry The Document Management Solutions team is responsible for delivering a suite of enterprise applications that streamline title form template content and document management across First American <p> <p>We are looking for a selfstarter who thrives in driving operational rigor As a Product Operations Manager you will drive crossfunctional collaboration for the implementation of the product development process execution of our roadmap and ultimately the delivery of highquality experiences to our users You will play a critical role in ensuring successful product intake discovery and launches You will continuously seek ways to improve the efficiency effectiveness and scalability of the product development process <p> <p>We are open to remote candidates for this role <p> <p><b>What Youll Accomplish<b> <p> <ul><li>Create and implement plans for pre and postproduct launch processes <li> <li>Proactively identify and mitigate operational risks that may impact delivery timelines quality and end user experience <li> <li>Act as the primary escalation point for internal stakeholders and end users and coordinate the resolution of issues <li> <li>Create and manage user feedback loops relaying findings to Product <li> <li>Collaborate with Data Science Analytics Product and Engineering to analyze data and produce meaningful insights to inform decisionmaking <li> <li>Manage the product tool stack and establish usage protocols <li> <li>Facilitate experiments by establishing best practice guidelines and tracking and sequencing experiments <li> <li>Continuously improve the product life cycle processes and channels of communication <li> <li>Liaison with Product Marketing Customer Support and other departments to ensure product enablement success <li> <li>Collaborate with Product Managers to publish regular reporting for internal stakeholders and leadership <li> <ul><p><b>What Youll Bring <b> <p> <ul><li>2+ years of experience in product management andor product operations <li> <li>Direct experience managing product life cycle processes <li> <li>Ability to proactively address issues and blockers to ensure smooth product operations <li> <li>Strong experience facilitating effective communication coordination and alignment amongst key partners and stakeholders to drive successful product outcomes <li> <li>Experience conducting analysis and translating into actionable steps <li> <li>A customerfirst mindset always keeping the customers interest in mind when making decisions <li> <li>Experience working with Agile methodology sprintbased approaches and taking a prioritized pragmatic approach to ensure the correct product gets built and delivered on time <li> <li>Experience using data mining tools customer experience management software and direct observation to identify user behavior design and refine product features <li> <li>Proficiency with standard MS productivity tools Office Visio and Teams web analytics and pathing tools eg Google Analytics Pendo Heap Real Story collaboration tools eg Mural Miro and product management tools eg Jira Confluence<li> <ul><p>Pay Range $77660 $151250 Annually <p> <p>This hiring range is a reasonable estimate of the base pay range for this position at the time of posting Pay is based on a number of factors which may include jobrelated knowledge skills experience business requirements and geographic location <p> <p>SPDreferral <p> <p><strong><b>What We Offer<b><strong> <p> <p>By choice we dont simply accept individuality we embrace it we support it and we thrive on it Our People First Culture celebrates diversity equity and inclusion not simply because its the right thing to do but also because its the key to our success We are proud to foster an authentic and inclusive workplace For All You are free and encouraged to bring your entire unique self to work First American is an equal opportunity employer in every sense of the term <p> <p>Based on eligibility First American offers a comprehensive benefits package including medical dental vision 401k PTOpaid sick leave and other great benefits like an employee stock purchase plan<p>