Jobs at Critical Mass
735,451 open positions
Account Director
Company: Critical Mass
Location: New York City, NY
Posted Sep 19, 2023
We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. For current CM employees, tenure will also be a consideration.Salary Range$130,000—$160,000 USDCritical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Automotive experience a plus.Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM each.A solid understanding of user-centric digital product design.Competency managing complex teams up to 20 people and client relations.Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.Ability to react quickly, assess, and implement solutions.Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.The leadership skills to motivate distributed teams.Must have patience and be able to deal with others using tact and always exhibiting good judgment.The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and team relationshipsIncrease employee engagementWe understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.We continually review ranges to address skills, experience and markets. Most importantly, you’re a leader to internal, multidisciplinary teams who can motivate a team to deliver successful web-based campaigns and programs.
Marketing Science Lead
Company: Critical Mass
Location: Chicago, IL
Posted Sep 16, 2023
We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Including but not limited to economics, mathematics, business, finance, social sciences, computer science, or information management. If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. degree preferred.Advanced Microsoft Excel and Microsoft Office skills, with strong verbal and written communication skills, considerable experience presenting directly to clients.Expertise in Python, R, SQL, or other business-relevant statistical programming language.Expertise with at least two of the following: data architecture (ETL/data integration), automated data ingestion + reporting, data science and statistical programming, testing and personalization, data visualization, website systems implementation.Experience with two or more visualization platforms: Tableau, Domo, PowerBI, and knowledge of the strengths and weaknesses of the market leaders.Experience providing task direction and/or mentoring junior analysts.Website:5+ years' experience in Digital analytics implementationExperience with Web Analytics Tools such as Google Analytics 4 or Adobe Analytics.Experience with Tag Management Systems such as Adobe Launch, Tealium, or Google Tag Manager.Experience developing Solution Design Reference (SDR) documentation and database schema.Experience in web development or working with a team of web developers or analystsData Engineering/Architecture:Experience with ETL techniques, and some involvement in data architecture.A/B Testing:Experience with two or more testing platforms such as Monetate, Adobe Target, Piano, etc.What We Offer&9679; Global maternity and parental leave&9679; Competitive benefits packages&9679; Vacation, compassionate leave, wellness days, and flex days&9679; Six free therapy sessions through Therify&9679; Access to online services for families and new parents&9679; Hybrid work options&9679; Extensive winter holiday office closures&9679; Summer Fridays (off at 3:00 PM local time every Friday)&9679; Diversity and Inclusion Board with 12 affinity groups&9679; Funding towards internal learning and development&9679; Enterprise-wide employee discountsThe Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! You will:Ensure that the analyses, reports, dashboards, and other deliverables created by the team fulfill client needs.Shape analytics content and provide point of view on methodology and technology.Lead the ideation, development and execution of measurement strategies and frameworks.Assist in mapping and implementing data flows and ensure compliance with data governance protocols.Manage, develop and motivate analysts: participate in resourcing, hiring and training planning.Manage daily operations, prioritization, resourcing, and overall analytics delivery of the analytics stack (Adobe Analytics, Adobe Launch, Adobe Target, Tealium iQ, Decibel, Qualtrics XM)Direct and support analyst as they implement and manage website tags and media pixels for ad platforms such as Google Ads, Campaign Manager, Meta, Twitter, Pinterest, LinkedIn, Reddit, etc.Keep abreast of product updates (Adobe Launch Tag Management System), best practices and proactively follow up with required changes in our implementation and appropriate communications.Implementation:Define, implement, and validate tracking and data gathering strategies.Ability to write custom scripting, JavaScript, jQuery or other coding languages in web environments and tag management tools to accommodate custom tracking requirementsYou have:B.S. CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. M.S. The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagementWe understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Outside Sales Executive
Company: Chesapeake Mission Critical
Location: Other US Location
Posted Sep 21, 2023
We understand that we are not only selling data center equipment and services, but we are also selling trust. The ideal candidate will have 3 plus years' experience in technical sales, excellent customer service and follow-up skills.If you love cutting technology and the ability to solve customer problems, then this might be the role for you.We offer:Potential for $100,000 starting CompensationGenerous Commission/Draw StructureBenefits include Health Care 401K, car allowance, etc. Essential Duties and Responsibilities: Selling Products and Services we represent Managing Customer relationships and supporting the implementation of CMC Products and Services Project Management of equipment installations and turnkey projectsDesigning critical infrastructure solutions for our customers including engineers, contractors, and owners (government, co-location, healthcare, financial).Following up on proposals and closing deals Interfacing with vendors and manufacturers to price and select solutionsParticipating fully in training sessions, meetings, and technical product classes Skills and SpecificationsAble to work in fast-paced environmentExceptional verbal and written communication skillsExcellent time management skillsHighly energetic and self-starterShould be honest, assertive, and systematicHighly proficient level computer skills including Microsoft Word, PowerPoint,Excel and Outlook Education and ExperienceBachelor of Science Degree, Engineering (a plus)3-5 years working in Technical Sales or Engineering Chesapeake Mission Critical has served the Maryland, Virginia, and DC markets for over 15 years offering the most reputable data center products and solutions in the industry. Chesapeake Mission Critical is looking for a detail oriented Outside Salesperson to join our fast-paced, energetic organization. Our employees are the backbone of our company.
Future Creative Openings
Company: Critical Mass
Location: Nashville, TN
Posted Sep 16, 2023
If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We’re driven. We’re Critical Mass, but our friends call us CM. Relentless. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. Please call us CM!Our Values: Honest - Tell the trust and make courageous choicesDriven - Never stop tryingReal - Never be fakeEqual - Treat each other as equals – alwaysPurposeful - Make the world a better placeInspired - Listen and engage The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:Strengthen opportunity for continuous learning&8239; Improve collaboration and team relationships.&8239; Increase employee engagement&8239;We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. (We actually give out a “so f-n nice” award—lots of them). If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos.
Future Technology Openings
Company: Critical Mass
Location: New York City, NY
Posted Sep 22, 2023
If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx The second element is “the visible”—the interaction models, creative design, art direction, and content that your customer sees, feels and uses. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. When these two elements work in sync, and in service to the needs of the customer, then a brand will improve its business results and increase customer loyalty. Our Values: Honest - Tell the trust and make courageous choices Driven - Never stop trying Real - Never be fake Equal - Treat each other as equals – always Purposeful - Make the world a better placeInspired - Listen and engage &8239;The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:Strengthen opportunity for continuous learning&8239; Improve collaboration and team relationships.&8239; Increase employee engagement&8239;We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The first is what we call “the invisible,” the hidden platforms, code, and business intelligence (data) that power smarter, more functional, personalized experiences. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. We believe this is core to our success as a digital leader. Our philosophy is grounded in the most important part of the digital experiences we deliver—the customer. You will be added to our network, and we will share relevant opportunities with you as they arise.&8239;&8239;Please note, you are not applying to an active job opening. Who we hire: Front-End Developers, all levels Back-End Developers, all levels Tech Leads Tech DirectorsVP, TechQA Analysts, all levelsDevOps Content Authors About Us: Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Even though we’re much bigger than when we started out in Calgary, we remain true to our roots—we’re transparent, honest, passionate, and have a can-do attitude that our clients notice and appreciate. Over the next 25 years, we helped global brands reimagine digital and transform their businesses through strategic consulting, innovative creative ideas and cutting-edge technology thinking. Today, we are 1100 employees across 11 global offices.
Account Director
Company: Critical Mass
Location: Chicago, IL
Posted Sep 18, 2023
We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. This includes managing projects, client expectations, having an intimate understanding of project finances and resource needs. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. Our new hires & employees are the future of our organization, and we want to set you up for long-term success. You will be responsible for constantly evaluating the way in which your portfolio is being run to ensure best practices and processes are being followed to ensure operational excellence and successful delivery.Collaborate closely with other client service and project management team members to ensure key points of portfolio information is being shared as needed for collective successCommunicate often, clearly and in a way that allows all team members to be working from a level playing fieldParticipate in strategic annual planning to drive the agency’s agenda forward in support of the client’s businessHandle project initiation and creation amidst ambiguous environments in collaboration with cross discipline teamsBuild strong relationships with internal teams and other agency partners in order to establish trust and an ideal collaborative environmentWork closely with project management, and other technical or data science experts to evaluate MarTech platforms to identify how to best execute strategic roadmap initiativesWork closely with technical, data science and UI/UX experts in order to create an iterative roadmap of new site featuresAssist in development of necessary processes that enable the team to build, test and learn in order to iterate on the features necessary to evolve the success of the websiteSupport or own projects related to digital strategy, website development, website optimization, consistent A/B testing programs and SEO.Be able to analyze insights, and data in order to help drive projects and solutions.Ensure Client objectives are met with the projects we are executing.Help ensure the Client understands the project work to allow for them to be core collaborators and advocates for the work within their organizationCreate opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutionsUnderstand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functionsProvide leadership, support, and ongoing guidance to team membersProvide internal teams with appropriate insight into client’s strategic business initiativesYou have:6-10 years of Account Management experience in internet marketing or advertising online media, demonstrating a strong track record of successful client managementExperience with digital strategy, digital experience development, site development, site feature development, SEO, MarTech platformsExperience with site development, specifically involvement in large scale site design, build-out, maintenance, and enhancementsDemonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies, indicating your comprehensive knowledge of the digital landscapeExperience working with complex clients, delivering annual services revenues in excess of $2M eachKnowledge of programs, projects, and management processes and toolsets, showcasing your ability to efficiently oversee and execute complex projectsProven abilities in negotiation and leadership, with a track record of successfully navigating challenging client situations and leading cross-functional teamsExcellent written and oral communication skills, including the ability to deliver compelling presentations that resonate with clients and internal partnersA comprehensive and detailed knowledge of issues within e-business, including a strong working knowledge of third-party solution providers, demonstrating your expertise in the e-commerce ecosystemExcellent interpersonal skills, especially in situations involving consensus-building and team collaboration, highlighting your ability to foster strong working relationships both internally and externallyWhat We Offer:Global maternity and parental leaveCompetitive benefits packagesVacation, compassionate leave, sick days, and flex daysAccess to online services for families and new parentsExtensive winter holiday office closuresSummer Fridays (off at 3:00 PM local time every Friday)Diversity and Inclusion Board with 12 affinity groupsInternal learning and development programsEnterprise-wide employee discountsAt Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagementThis work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM.
Freelance Copywriter
Company: Critical Mass
Location: Chicago, IL
Posted Sep 21, 2023
If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. Grasping communication challenges and devising imaginative solutions that are both brilliant and on-brand is what you do. You Will:Partner with designers, art directors, and creative directors to bring concepts to life.Have the opportunity to work on one of the biggest and most famous brands in the world.Interact with account teams to understand business objectives and audience demographics.Translate creative direction and copy points from creative briefs into engaging and effective copy concepts.Maintain high standards of copywriting and exercise quality control.Solve business problems in ways that no one else thinks to.You Have:2-4 years’ experience as a copywriter in an agency environment.Exceptional writing skills, including the ability to write in a range of voices and styles for varied projects with diverse audiences.An ability to work on multiple projects simultaneously and effectively juggle diverse writing demands.Demonstrated communication skills and a meticulous eye for detail.A love for creating.An understanding of digital.The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagementWe understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. Copy is your comfort-zone, but you’ve got a well-rounded knowledge of the broader industry. As a freelance Copywriter, you are a storyteller who loves to collaborate with creatives and strategists.
Outside Sales Executive
Company: Chesapeake Mission Critical
Location: Washington DC
Posted Sep 21, 2023
We understand that we are not only selling data center equipment and services, but we are also selling trust. The ideal candidate will have 3 plus years' experience in technical sales, excellent customer service and follow-up skills.If you love cutting technology and the ability to solve customer problems, then this might be the role for you.We offer:Potential for $100,000 starting CompensationGenerous Commission/Draw StructureBenefits include Health Care 401K, car allowance, etc. Essential Duties and Responsibilities: Selling Products and Services we represent Managing Customer relationships and supporting the implementation of CMC Products and Services Project Management of equipment installations and turnkey projectsDesigning critical infrastructure solutions for our customers including engineers, contractors, and owners (government, co-location, healthcare, financial).Following up on proposals and closing deals Interfacing with vendors and manufacturers to price and select solutionsParticipating fully in training sessions, meetings, and technical product classes Skills and SpecificationsAble to work in fast-paced environmentExceptional verbal and written communication skillsExcellent time management skillsHighly energetic and self-starterShould be honest, assertive, and systematicHighly proficient level computer skills including Microsoft Word, PowerPoint,Excel and Outlook Education and ExperienceBachelor of Science Degree, Engineering (a plus)3-5 years working in Technical Sales or Engineering Chesapeake Mission Critical has served the Maryland, Virginia, and DC markets for over 15 years offering the most reputable data center products and solutions in the industry. Chesapeake Mission Critical is looking for a detail oriented Outside Salesperson to join our fast-paced, energetic organization. Our employees are the backbone of our company.
Senior Account Manager
Company: Critical Mass
Location: New York City, NY
Posted Sep 19, 2023
We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies. Knowledge of programs, projects, and management processes and toolsets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. Excellent written and oral communication skills, including presentation. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. Excellent interpersonal skills, especially in situations involving consensus and team building. A keen sense of creative thinking and problem solving. The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success.
Associate Content Author
Company: Critical Mass
Location: Chicago, IL
Posted Sep 21, 2023
We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. You will:Collaborate with product marketing, business lines, UX and Search Engine optimization peers to create world-class consumer experiences.Work in a cross-channel environment publishing content for desktop/laptop and mobile devices.Assist in gathering requirements and assessing content authoring needs of a given project.Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders.Ensure professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites.Analyze and understand end-to-end consumer experiences to make sure all content is consistent in voice/tone/construction and technically correct.Collaborate and partner with other company's content authors, creators and strategists as appropriate to ensure consistent tone of voice and messaging for customers.Participate as an observer in user interviews and usability.Work with development, QA and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.You have:Bachelor's degree or equivalent work experience.2+ years of CMS content authoring experience preferably.Nice to have:3 years of professional experience authoring and writing for: Websites, Mobile apps, Software, or other digital platforms.Strong interactive writing/editing skills.Collaborating with large teams using outstanding communication skills.Successfully executing and balancing multiple projects and tasks.Working with UX, product and SEO teams.Working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities.Ability to problem-solve and work independently when necessary.Knowledge of HTML is a major plus.Knowledge of Figma is a plus.Agency experience is a plus.Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. This position will be responsible for selecting templates, components and modules, adding/editing content (copy, images, video, tagging, SEO metadata) to compose web pages based on brand guidelines and stakeholder input. When you join you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! This is a contract position with a projected end date of May 31, 2024. General obsession with content is desired.This role will be a part of our Trailhead program, which is Critical Mass’ investment and dedication to supporting emerging talent. Strong knowledge and understanding of CMS is required.
Future Creative Openings
Company: Critical Mass
Location: Portland, OR
Posted Sep 16, 2023
If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx The ask stems from our want to:&8239; &8239; Strengthen opportunity for continuous learning&8239; Improve collaboration and team relationships.&8239; Increase employee engagement&8239; &8239; This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We’re driven. We’re Critical Mass, but our friends call us CM. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. Relentless. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. Please call us CM!Our Values: Honest - Tell the trust and make courageous choicesDriven - Never stop tryingReal - Never be fakeEqual - Treat each other as equals – alwaysPurposeful - Make the world a better placeInspired - Listen and engage The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!
Senior Business Analyst
Company: Critical Mass
Location: Chicago, IL
Posted Sep 19, 2023
If U.S. based: https://www.consumer.ftc.gov/articles/job-scamsavoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected] are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. CM new hires & employees are the future of our organization, and we want to set you up for long-term success. Working with contractors, vendors and multiple processes and methodologies to manage requirements for all stakeholders. You will:Business Process Re-engineering:Contributes to the analysis of business processes to identify and clarify requirementsContributes to improvements to business processesIs able to analyze and assess an organization’s business modelRequirements Documentation:Demonstrates an ability to express complex ideas clearlyFacilitates analysis, classification and documentation of requirementsProposes an appropriate document-set for a projectPublishes, distributes and facilitates sign-off of requirements documentationManages changes to the requirements baselineSupports impact analysis on changes to requirement(s) through project lifecycleEliciting Requirements:Gathers, clarifies and validates requirementsActs as interpreter who facilitates communication between clients and internal teamsAnticipates, quantifies and resolves problems and issues with requirementsStructured Analysis:Uses data and process modelling techniques to identify and clarify requirementsCommunicates with clients and internal teams to clarify and validate requirementsUses data and process modelling toolsTesting:Demonstrates knowledge of testing strategies, plans and executionParticipates actively in the development of testing strategies and plansDesigns user acceptance testing plansMonitors user acceptance testing and responses to problemsIT Fluency:Understands IT and project management conceptsUses desktop productivity applications at an superior levelIs aware of the societal impact of information and information technologyYou have:5 - 10 years experience as a Business Analyst in software or interactive web development initiativesStrong analytical skillsStrong organizational skillsApplies creative thinking and problem solving to clarifying requirements related issuesDemonstrated experience producing technology project artifacts including:Use CasesRequirements DocumentsFunctional SpecificationsTest Plans and Test CasesProcess FlowsDemonstrated experience in technology solution management, including:Usability/GUI designWeb application development methodologiesObject-oriented development approachesWorking knowledge of third-party solution providersDefining and documenting design to requirements trade-offsBroad knowledge of programs, projects and knowledge management processes and toolsetsExperience collaborating with UX/UI teamsKnowledge of user-centered content development, interface design, information architecture, digital branding and marketing communicationsDemonstrated experience in communications management, including:Ability to communicate with a variety of audiences (client and internal team)Consensus building, team building and problem solvingWritten and oral communications, including presentations to senior level executivesAbility to work with cross-functional teams (creative and technical) throughout implementation to ensure integrity to requirementsOrganizing and facilitating meetings with business users for requirements gatheringThe Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! You are comfortable leading workshops, working meetings and presentations. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.The ask stems from our want to:Strengthen opportunity for continuous learningImprove collaboration and team relationshipsIncrease employee engagementWe understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. You communicate in an empathetic, positive and friendly manner with a focus on clarifying business needs and customer service. As a Senior Business Analyst, you have experience gathering and documenting product requirements.