Jobs at Dialpad
463 open positions
Sr. Product Manager
Company: Dialpad
Location: Austin, TX
Posted Sep 06, 2023
Dialpad is a leading AI-powered Customer Intelligence Platform, offering a unified workspace for advanced AI Contact Center, Sales, Voice, and Meetings. With over 30,000 innovative brands and millions of users, Dialpad aims to enhance productivity, collaboration, and customer satisfaction through real-time AI insights. The company, backed by Google and leading venture capitalists, has over $200M in ARR and is one of the fastest-growing AI companies globally. The Sr. Product Manager Omnichannel role involves developing the best AI-powered Omnichannel solution, collaborating with customers, sales, marketing, and design teams, and working closely with engineering and QA to ensure product success. Dialpad values diversity, inclusion, and continuous learning, offering competitive compensation, equity, and a yearly stipend for education expenses.
Senior Sales Development Representative, Enterprise
Company: Dialpad
Location: Austin, TX
Posted Sep 23, 2023
Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!CONTINUING EDUCATIONDialpad offers a yearly stipend for continued learning and education expenses.Don’t meet every single requirement? At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. We take great pride in our work culture and people are our priority.Dialpad Benefits and PerksEQUITY, BALANCE, AND BELONGINGAt Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CULTUREWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. COMPENSATION & EQUITYTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.BENEFITS, TIME-OFF & WELLNESSAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!This position reports to our Head of Global Business Development and is based in our Austin, TX or Tempe, AZ Offices.What you’ll doLearn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and DialpadAct as an Advisor/Consultant to initiate enterprise sales cyclesInitiate high level Discovery calls with Senior level decision makersAdhere to team KPI metrics and prospecting standardsPartner closely with your manager, peers and Account Executives to improve messages, processes and daily activitiesResearch target accounts and key stakeholders in your territorySkills you’ll bring2+ years experience working in a professional environment, outbounding into the enterprise segment preferably in SaaS salesEfficient, organized and detail-orientedHighly motivated and committed to achieving successHumility, integrity and coachability are a must. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.Your RoleAs a Senior Sales Development Representative, Enterprise, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Enterprise Account Executives. Dialpad’s Sales Development team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification.
Sr. Product Manager, Analytics
Company: Dialpad
Location: Austin, TX
Posted Aug 05, 2023
AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.This position reports to our Senior Director of Product Management and has the opportunity to be based in our US offices (Austen, San Ramon, San Francisco)What you’ll do Develop expertise in the Dialpad Analytics PlatformEstablish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.Learn & apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing & deliveryBecome the primary point of contact for internal queries relating to our Analytics.Be able to identify product & technical issues, and actively develop and track solutions. Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS & CCaaS).Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmapMeasure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritizationManage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launchLead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary. Skills you’ll bring Bachelor Degree in Engineering or equivalent practical experienceExperienced Product Manager with 5+ years of experienceExperience in Analytics or equivalent, B2B preferredPlus: past experience in CCaaS, UCaaS or CRMDialpad benefits and perksEquity, balance, and belongingAt Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation and equityTeamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.Continuing educationDialpad offers a yearly stipend for continued learning and education expenses.Don’t meet every single requirement? At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products. Your roleAs a Product Manager of Analytics, you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy. You’ll also help create the short and long term roadmap for the product. In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product and drive its adoption.Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry. This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.About the teamDialpad’s Analytics Product Manager will be responsible for the real-time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Sales Engineer
Company: Dialpad
Location: Austin, TX
Posted Sep 21, 2023
This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.Your roleAs a Sales Engineer you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!Continuing educationDialpad offers a yearly stipend for continued learning and education expenses.Don’t meet every single requirement? At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. This position reports to our Manager of Sales Engineering with preferred working hours dependent on the location of the Mid Market Sales team.What you’ll doOwn product demonstrations and deliver high touch proof of conceptsLearn the many technical tools the Solutions Consulting team uses to test network environmentsComplete a Sales Engineering Demo CertificationPartner with the Mid Market Sales team throughout the entire sales processSkills you’ll bringA technical curiosity and an excitement about delivering a technology solution that makes work better.Dabbles in scripting languages such as Javascript and Python.Dialpad benefits and perksEquity, balance, and belongingAt Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation and equityTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Benefits, time-off, and wellnessAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.About the teamDialpad’s Sales Engineers will contribute to our Mid Market Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts. In this role, our Solutions Consultant will help businesses solve complex communications problems felt by everyone around the world.Dialpad’s SE team plays an essential role in providing pre-sales technical support for all Dialpad products and services. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. You may be just the right candidate for this or other roles.Dialpad is an equal-opportunity employer.
Senior Account Executive, Enterprise
Company: Dialpad
Location: Other US Location
Posted Aug 21, 2023
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our salary ranges are determined by role, level, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.California Salary Range$142,500—$152,500 USDDon’t meet every single requirement? At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal and Finance to take a large sized business prospect to an active Dialpad client. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!Continuing EducationDialpad offers a yearly stipend for continued learning and education expenses. For exceptional talent based in California the target base salary range for this position is posted below. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.This remote position reports to an Area Vice President.What you’ll do Build strategic outbounding campaigns and sequencing to source your own opportunities including calling, emailing and texting leads to set up introductory meetingsProspect into target accounts and identify stakeholders and championsConvert leads to opportunities and create the necessary pipeline required to achieve your quarterly/annual sales quotaOwn the end to end sales process including:Leading Discovery sessions with leads and prospectsWork with Sales Engineering to prepare for and deliver product demonstrationsLead technical sessions to validate product viability, adherence to customer InfoSec requirements and overall product fit for the prospective customerCreate and maintain account plans required to identify areas for opportunity across strategic global customersManage the contracting process from beginning thru full contract execution and interface with Dialpad and customer finance, legal and procurement personnelHave weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmapMaintain a qualified 3x pipeline and meet quarterly/annual sales quotasSkills you’ll bring 5+ years of sales experience in an ever-changing environment Transferable experience in the telecommunications / contact center / unified communications industriesExperience in managing & closing strategic deal cycles that include multiple business units and stakeholdersPreferred expertise in SaaS Sales (including UCaaS and/or CCaaS)Dialpad Benefits and PerksEquity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!Dialpad’s Enterprise sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.Your RoleAs an Account Executive, Enterprise you will own the complete sales process from start to finish. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.About the teamDialpad’s Account Executive, Enterprise will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Sr. Product Manager, CC
Company: Dialpad
Location: Austin, TX
Posted Aug 04, 2023
This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. Your roleAs a Sr Product Manager of CCaaS , you’ll own the roadmap, requirement gathering, prioritization, and execution of the CCaaS product features. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You’ll work closely with the other CCaaS product manager to accelerate the CCaaS product portfolio, and with the Analytics product managers to make sure the new features are being reported on. In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS product offering. Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product. This position reports to our Sr. Dir of product management for the CCaaS portfolio and has the opportunity to be based in our Buenos Aires office in Argentina . What you’ll do Own the roadmap for the CCaaS product in collaboration with the other CCaaS productWork closely with Customers, Sales, Marketing, Analysts to research and capture the latest requirements for the CCaaS productWrite the requirements (PRD, Jira) to capture what engineering needs to deliverPartner with Design to come up with the best possible design for the product.Prioritize the requirements based on customer needs, and portfolio strategyPartner with Engineering and QA to follow up on the implementationRun the weekly standup with the Engineering team, re-prioritize as neededPartner with QA to evaluate the product readinessPartner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedbackPartner with Product marketing to launch the productPartner with Support to make sure the product can be successfully supported.Skills you’ll bringBachelor's degree in Engineering or equivalent practical experience.5+ years of Product Management experience. Experience in Contact Center business, or Telecommunications business (PBX, Carrier)Could be in a Tech Support roleCould be in a Professional Services roleCould be in a Sales Engineer roleProduct Management is a plusExpertise in Enterprise Communication (UCaaS)Expertise in software in a SaaS environmentB2B enterprise Software is a plusCultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation and equityTeamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.Continuing educationDialpad offers a yearly stipend for continued learning and education expenses.Don’t meet every single requirement? Product Manager CCaaS will work on our AI Contact Center offering to build the best AI powered Customer interaction solution on the market. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. You may be just the right candidate for this or other roles.Dialpad is an equal-opportunity employer.
Reals Manager
Company: Dialpad
Location: Austin, TX
Posted Sep 16, 2023
Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!CONTINUING EDUCATIONDialpad offers a yearly stipend for continued learning and education expenses.Don’t meet every single requirement? At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Salesforce) and GSuite tools (Google Sheets)Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelHave a deep understanding of how businesses operate, and the priorities that drive decisions from C-level down.Dialpad Perks & BenefitsEQUITY, BALANCE, AND BELONGINGAt Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CULTUREWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.COMPENSATION & EQUITYTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.BENEFITS, TIME-OFF & WELLNESSAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. To be successful, the RM will partner with the Customer Success Manager to make sure our customers are realizing the value of their investment, and are able to demonstrate the value differentiation of Dialpad versus our competitors. The RM is a member of the Customer Success organization, will carry a revenue renewal quota and will report directly to the Director of Renewals Management. What you'll doDrive, and lead the renewals process in collaboration with the CSM to preserve and improve customer contracts and relationshipsEffectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitmentsAchieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts Maintain and report an accurate forecast of renewalsNegotiate and execute renewal contracts that align to customer goalsDiscover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growthCommunicate risk clearly and partner with the CSM in developing resolution strategiesEscalate whenever appropriate to help resolve customer concernsServe as the voice of the customer and collect feedback to drive continuous improvement across all areas including productEffectively communicate benefits of the customer’s Dialpad solution and differentiate from competitive solutionsOwn the renewal sales cycle, from developing a strategy, to building the relationships with key stakeholders to negotiation and contractingSkills you'll bring3-5 years of experience in Renewals, Account Management, Customer Success or other applicable customer facing roleProven success in meeting and exceeding revenue targets while managing renewalsPassionate about providing a top notch, best in class customer experienceStrong presentation, meeting facilitation, and written communication skillsComfortable analyzing and understanding data Excellent time management skills with the ability to track numerous detailsWillingness to travel to customer locations or events as neededDesire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clientsExperienced with CRM software (ex. The RM will own managing the end to end renewal process, negotiation and contract terms. Serving as their assigned customers main point of contact for their contract extension with Dialpad, they will foster a high level of trust, satisfaction and engagement across their assigned accounts. The RM will develop and execute the renewal strategy for their portfolio. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. )Your roleA Renewal Manager at Dialpad is responsible for providing best in class strategic renewal management and execution across a portfolio of existing Dialpad customers.
AVP, Enterprise Sales
Company: Dialpad
Location: Austin, TX
Posted Sep 13, 2023
Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!Continuing EducationDialpad offers a yearly stipend for continued learning and education expenses.Don’t meet every single requirement? Operationally, the focus will be on forecasting, tracking of business performance, analysis of trends, and formulation of meaningful and actionable recommendations. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Reporting directly to our VP of Sales, our next Director, Enterprise Sales will be an experienced leader with the ability to creatively motivate our team and help our San Francisco and Austin based Enterprise Sales team hit their goals and resource new ways to excel.ResponsibilitiesRecruit, mentor, and lead a team of high performing sales managers in the Enterprise space to uncover new business opportunitiesActively participate in the sales cycle to bring executive alignment, sales leadership and strategic supportOversee pipeline creation, pipeline management, sales processCreate, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experiencePlan and deliver sales strategies to meet and exceed sales projectionsAnalyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insightsCoach and develop your team to develop future leaders for the organizationIncrease effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processesOptimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new productsBe a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the teamRequirementsBA/BS degree or equivalent practical experience.5-8+ years sales experience, preferably in the B2B SaaS space3-5+ years people management experience1-2+ years of experience managing leaders/managersAbility to work independently and prioritize effectively and balance multiple, disparate work streamsExcellent analytical and problem solving skillsNeeds to possess a strong emotional intelligence and ability to inspire and develop direct reportsBrings a strong work ethic; takes the initiative and think creatively to get the job doneMust be able to coach teams that handle a full-cycle sales process - prospect to closeExperience coaching teams using MEDDPICCDialpad Benefits and PerksEquity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.About The RoleStrategic deliverables take the form of increasing team size through hiring and promotion, recommendations on sales structure, segmentation and coverage, business planning, investment prioritization, productivity improvement. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. You may be just the right candidate for this or other roles.Dialpad is an equal-opportunity employer.
Sr. Product Manager, Analytics
Company: Dialpad
Location: Austin, TX
Posted Aug 05, 2023
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our salary ranges are determined by role, level, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.California Salary Range$161,500—$199,500 USDDon’t meet every single requirement? At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.This position reports to our Senior Director of Product Management and has the opportunity to be based in our US offices (Austen, San Ramon, San Francisco)What you’ll do Develop expertise in the Dialpad Analytics PlatformEstablish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.Learn & apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing & deliveryBecome the primary point of contact for internal queries relating to our Analytics.Be able to identify product & technical issues, and actively develop and track solutions. Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS & CCaaS).Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmapMeasure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritizationManage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launchLead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary. Skills you’ll bring Bachelor Degree in Engineering or equivalent practical experienceExperienced Product Manager with 5+ years of experienceExperience in Analytics or equivalent, B2B preferredPlus: past experience in CCaaS, UCaaS or CRMDialpad benefits and perksEquity, balance, and belongingAt Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation and equityTeamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.Continuing educationDialpad offers a yearly stipend for continued learning and education expenses.For exceptional talent based in California the target base salary range for this position is posted below. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products. Your roleAs a Product Manager of Analytics, you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy. You’ll also help create the short and long term roadmap for the product. In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product and drive its adoption.Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry. This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Account Executive, Enterprise
Company: Dialpad
Location: Other US Location
Posted Nov 18, 2023
Dialpad is a leading AI-powered customer intelligence platform that combines advanced AI contact center, sales, voice, and meetings solutions. The company has over 30,000 innovative brands and millions of users, with over $200M in ARR. Dialpad's Enterprise sales team plays a crucial role in achieving corporate objectives, collaborating with various departments to improve sales efficiency. As an Account Executive, Enterprise, you'll own the complete sales process, build strategic outbounding campaigns, and convert leads to opportunities. Dialpad offers competitive salaries, stock options, flexible time off, and a variety of benefits, including a monthly stipend for cell phone, home internet, and gym membership costs. The company is committed to fostering an inclusive and authentic workplace.
National Partner Manager
Company: Dialpad
Location: Austin, TX
Posted Aug 16, 2023
Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!Continuing educationDialpad offers a yearly stipend for continued learning and education expenses.Don’t meet every single requirement? At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. In addition, you’ll work with the Channel Marketing team to manage annual sponsorships and oversee pre/post event activity to ensure a ROI. This position reports to our AVP, National Partnerships and has the opportunity to be based remote or within one of our primary hub offices. What you’ll do Own the relationship with the Technology Solutions DistributorBuild and execute strategic GTM business plans to grow and develop the existing partnership by increasing pipeline, revenue and mindshare amongst the partner ecosystemPartner with Sales, Enablement and Marketing to deliver a best in class partner programDrive new partner activation through recruitment and territory development initiativesSkills you’ll bring5+ years Channel Account Management experienceRecent experience working for an emerging tech company, preferably in the UCaaS and CCaaS industry.In-depth knowledge and experience with recruiting and onboarding partners, value added resellers and Technology Solutions Distributors. Has met and exceeded own direct sales goalsMust show proven methodology to prospect and build pipelineProven track record of sustained over performance against sales quota and pipeline goalsDialpad benefits and perksEquity, balance, and belongingAt Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation and equityTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Benefits, time-off, and wellnessAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. You’ll leverage your communication and presentation skills, both virtually and in-person, to train and enable partners on Dialpad. This team collaborates closely with Sales, Enablement and Marketing to constantly improve our GTM strategy and deliver a best in class Channel Program.Your roleAs a National Channel Manager, you’ll further accelerate and develop Dialpad’s Channel Program. You’ll work closely with the AVP, National Partnerships and Channel Sales leaders on GTM strategies specific to the territory and TSD. You’ll also help create partner recruitment and development initiatives with the goal of increasing new partner activation. Your attention to detail and ability to analyze data will allow you to build and execute an evolving GTM strategy. Dialpad’s Channel Team plays an essential role in growing pipeline, revenue and mindshare in the partner ecosystem. In this role, you’ll combine your business development and account management skills to expand and strengthen Dialpad’s partnership with the TSD and their partner ecosystem. The global Sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market and Enterprise teams - All teaming with unbridled passion and grit.
Account Executive, Enterprise
Company: Dialpad
Location: Other US Location
Posted Sep 21, 2023
You’ll work closely with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal and Finance to take a large sized business prospect to an active Dialpad client. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!Continuing EducationDialpad offers a yearly stipend for continued learning and education expenses.Don’t meet every single requirement? At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.This position reports to an Area Vice President.What you’ll do Build strategic outbounding campaigns and sequencing to source your own opportunities including calling, emailing and texting leads to set up introductory meetingsProspect into target accounts and identify stakeholders and championsConvert leads to opportunities and create the necessary pipeline required to achieve your quarterly/annual sales quotaOwn the end to end sales process including:Leading Discovery sessions with leads and prospectsWork with Sales Engineering to prepare for and deliver product demonstrationsLead technical sessions to validate product viability, adherence to customer InfoSec requirements and overall product fit for the prospective customerCreate and maintain account plans required to identify areas for opportunity across strategic global customersManage the contracting process from beginning thru full contract execution and interface with Dialpad and customer finance, legal and procurement personnelHave weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmapMaintain a qualified 3x pipeline and meet quarterly/annual sales quotasSkills you’ll bring 5+ years of sales experience in an ever-changing environment Transferable experience in the telecommunications / contact center / unified communications industriesExperience in managing & closing strategic deal cycles that include multiple business units and stakeholdersPreferred expertise in SaaS Sales (including UCaaS and/or CCaaS)Dialpad Benefits and PerksEquity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!Dialpad’s Enterprise sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.Your RoleAs an Account Executive, Enterprise you will own the complete sales process from start to finish. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.About the teamDialpad’s Account Executive, Enterprise will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification.