Jobs at FLEETCOR
146 open positions
Tech Specialist
Company: FLEETCOR
Location: Nashville, TN
Posted Mar 12, 2024
<p><strong>Tech Specialist <strong> <p> <p><strong>What We Need<strong> <p> <p>FLEETCOR is currently looking to hire a Tech Specialist within our NA Fuel division This position falls under our Comdata line of business and is located in Nashville TN In this role you will be responsible for assisting with all technical aspects of customer merchant and thirdparty interfaces to ensure satisfaction and effective use of products and services This may include internal and external service and sales support Associates may be assigned to support a specific type of technology to a pool of customers or a specific customer base for support andor data transfer connectivity and transaction processing This position may respond to service tickets inbound emails and phone calls and work directly with clients to provide daytoday account support problem resolution research and analysis Answering inbound calls You will report directly to the Operations Manager and regularly collaborate with other teamsdepartments <p> <p><strong>How We Work<strong> <p> <p>As a Tech Specialist you will be expected to work in a remote environment FLEETCOR will set you up for success by providing <p> <ul><li>Assigned workspace in a Virtual environment <li> <li>Companyissued equipment <li> <li>Formal handson training <li> <li>Monthly home internet stipend <li> <ul><p><strong>Role Responsibilities<strong> <p> <p>The responsibilities of the role will include <p> <ul><li>Providing complex technical support and assistance to internal and external customers via phone email and any other remote methods <li> <li>Providing exceptional care and attention to White Glove customers<li> <li>Addressing and responding to customer inquiries on Merchant products and services operational functions troubleshooting and maintenance<li> <li>Providing customers with preventive maintenance and configuration recommendations to improve product usability performance and customer satisfaction including software updates<li> <li>Documenting clientcustomer interaction including details of inquiries complaints<li> <ul><p>comments and actions taken <p> <ul><li>Creating project plans and managing special projects in collaboration with other Merchant teams<li> <li>Customer reporting including documentation <li> <li>New product launches and automation initiatives<li> <li>Supporting and handling questions and escalations from Technical Representatives resolving complex issues approving orders resolving and close help desk tickets monitoring connectivity and other realtime customer needs and offering hours of oncall support <li> <li>Escalating issues to other resources inside and outside of the company<li> <li>Supporting new product and equipment onboarding and documentation<li> <ul><p><strong>Qualifications amp Skills<strong> <p> <ul><li>Bachelor degree or equivalent experience is required <li> <li> 2+ years experience in the field or a related area in a goaldriven amp customerfocused environment preferred <li> <li>Comfort in pursuing resolutions to complicated customer inquiries using complex<li> <ul><p>research methods <p> <ul><li>Experience in a fastpaced customer relations andor technical support role <li> <li>Experience with SQL database<li> <li>Experience with Networking<li> <li>Strong customer service and office administrative skills<li> <li>Positive attitude and an engaging businesslike approach<li> <li>Excellent oral and written communication skills<li> <li>Strong problemsolving and analytical skills<li> <li>Demonstrated ability to work calmly in a fastpaced team environment while effectively managing multiple tasks <li> <li>Comfort and confidence in interacting with internal and external partners and clientscustomers<li> <li>Knowledge of computer software programs and hardware equipment<li> <li>Proficiency with Microsoft Office Suite and Windows<li> <li>Point of Sale and Petroleum industryfield experience a plus<li> <ul><p><strong>Benefits amp Perks<strong> <p> <ul><li>Medical Dental amp Vision benefits available the 1st month after hire <li> <li>Automatic enrollment into our 401k plan subject to eligibility requirements <li> <li>Virtual fitness classes offered companywide <li> <li>Robust PTO offerings including major holidays vacation sick personal amp volunteer time <li> <li>Employee discounts with major providers ie wireless gym car rental etc <li> <li>Philanthropic support with both local and national organizations <li> <li>Fun culture with companywide contests and prizes <li> <ul><p><strong>Our Company amp Purpose<strong> <p> <p>FLEETCOR is a global leader in business payments laserfocused on developing smarter ways for businesses to pay their expenses Since 2000 FLEETCOR has developed innovative digital solutions that help businesses better track manage and pay their expenses Today FLEETCOR is an SampP 500 company with hundreds of thousands of customers using our products in over 100 countries Companies of all sizes industries and geographies rely on our product portfolio to manage spending more quickly efficiently and securely than ever before <p> <p>We embrace a culture grounded in five key values integrity collaboration innovation execution and people These values offer you the opportunity to thrive amp grow through career development volunteer community and wellness initiatives This allows you to create a balance between professional goals and personal achievement <p> <p>FLEETCOR is also committed to building and nurturing a culture of diversity inclusion equality and belonging by <p> <ul><li>Welcoming people of different backgrounds cultures ethnicities genders and sexual orientations <li> <li>Empowering our people to share their experiences and ideas through open forums and individual conversations and <li> <li>Valuing each persons unique perspectives and individual contributions <li> <ul><p>Embracing diversity enables our people to make the difference as FLEETCOR and its more than 8000 employees continue to shape the future of global payments Learn more by visiting wwwFLEETCORcom or following FLEETCOR on LinkedIn <p> <p><strong>Equal OpportunityAffirmative Action Employer<strong> <p> <p>FLEETCOR is an Equal Opportunity Employer FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race color gender including pregnancy religion national origin ancestry disability age sexual orientation gender identity or expression marital status language ancestry genetic information veteran andor military status or any other group status protected by federal or local law If you require reasonable accommodation for the application andor interview process please notify a representative of the Human Resources Department <p> <p>For more information about our commitment to equal employment opportunity and pay transparency please click the following links EEO and Pay Transparency <p> <p>This salary range is provided for locations which require such disclosure Where a position or applicant may fall in a particular wage range varies depending on a number of factors including but not limited to skill sets experience training licensure and certifications if applicable and other business and organization needs The disclosed range has not been adjusted for the applicable geographic markets At FLEETCOR it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case An estimate of the minimum and maximum salary range is $23 24 per hour <p> <p>LIREMOTE <p> <p>LIIF1 <p> <p><strong>Other details<strong> <p> <ul><li> Job Family Service<li> <li> Pay Type Hourly<li> <li> Employment Indicator Employee<li> <ul><p>Apply Now<p>
Inbound Collector
Company: FLEETCOR
Location: Other US Location
Posted Mar 08, 2024
<p><strong>Inbound Collector<strong> <p> <p><strong>What We Need<strong> <p> <p>FLEETCOR is currently looking to hire an Inbound Collector within our North American Trucking NAT line of business and is located in Brentwood TN In this role you will perform a wide variety of credit amp collection functions Following established guidelines handle inbound calls from customers regarding payment and other inquiries relating to their accounts You will report directly to Collections Supervisor <p> <p><strong>How We Work<strong> <p> <p>As an Inbound Collector you will be expected to work in a hybrid environment FLEETCOR will set you up for success by providing <p> <ul><li>Workspace in Brentwood TN and home office set up<li> <li>Companyissued equipment<li> <li>Formal handson training<li> <ul><p><strong>Role Responsibilities<strong> <p> <p>The responsibilities of the role will include <p> <ul><li>Researching and collecting of Fleetcor products <li> <li>Making recommendations based on policyprocedures for mitigating risk <li> <li>Following established guidelinesprocedures regarding negotiations <li> <li>Negotiating for payment dollarmethoddate on past due delinquency using procedural guidelines <li> <li>Ensuring adherence to Fleetcor debt collections practices and procedures <li> <li>Monitoring past due accounts and taking appropriate actions to resolve problems by contacting customers escalating issues to management coordinating with respective departments any planssolutions <li> <li>Maintaining collection files and notes to facilitate aging reduction <li> <li>Researching and reconciling outstanding accounts to resolve issues and determine if adjustments correction or collections should take place <li> <li>Providing trainee support and coaching as needed while providing feedback to management <li> <li>Performing other jobrelated duties as requested to ensure the goals and objectives of the department are met <li> <li>Assessing those customers changing financial status and recommending modification to that relationship <li> <li>Reporting to a collection supervisor or manager and interacting closely with Sales Customer Relations and other Fleetcor departments to minimize losses and maximize profits <li> <ul><p><strong>Qualifications amp Skills<strong> <p> <ul><li>High School diploma or equivalent required some college strongly preferred<li> <li>1+ year experience in the CollectionsCustomer ServiceTelemarketingTelesales industries required<li> <li>Basic written and verbal communication skills required<li> <li>Basic organizational and analytical skills<li> <li>Proficient in basic computer skills including Microsoft Office<li> <li>Ability to work in a team environment<li> <li>Must be goal oriented<li> <li>Ability to establish and maintain relationships with internal departments and external customers<li> <li>Promote customer awareness of contractual terms and conditions<li> <li>Demonstrate a selfmotivated independent work approach<li> <ul><p><strong>Benefits amp Perks<strong> <p> <ul><li>Medical Dental amp Vision benefits available the 1st month after hire<li> <ul><ul><li>Automatic enrollment into our 401k plan subject to eligibility requirements<li> <li>Virtual fitness classes offered companywide<li> <li>Robust PTO offerings including major holidays vacation sick personal amp volunteer time<li> <li>Employee discounts with major providers ie wireless gym car rental etc<li> <li>Philanthropic support with both local and national organizations<li> <li>Fun culture with companywide contests and prizes<li> <ul><p><strong>Our Company amp Purpose<strong> <p> <p>FLEETCOR is a global leader in business payments laser focused on developing smarter ways for businesses to pay their expenses Since 2000 FLEETCOR has developed innovative digital solutions that help businesses better track manage and pay their expenses Today FLEETCOR is an SampP 500 company with hundreds of thousands of customers using our products in over 100 countries Companies of all sizes industries and geographies rely on our product portfolio to manage spending more quickly efficiently and securely than ever before <p> <p>We embrace a culture grounded in five key values integrity collaboration innovation execution and people These values offer you the opportunity to thrive amp grow through career development volunteer community and wellness initiatives This allows you to create a balance between professional goals and personal achievement <p> <p>FLEETCOR is also committed to building and nurturing a culture of diversity inclusion equality and belonging by <p> <ul><li>Welcoming people of different backgrounds cultures ethnicities genders and sexual orientations<li> <li>Empowering our people to share their experiences and ideas through open forums and individual conversations and<li> <li>Valuing each persons unique perspectives and individual contributions<li> <ul><p>Embracing diversity enables our people to make the difference as FLEETCOR and its more than 8000 employees continue to shape the future of global payments Learn more by visiting wwwFLEETCORcom or following FLEETCOR on LinkedIn <p> <p><strong>Equal OpportunityAffirmative Action Employer<strong> <p> <p>FLEETCOR is an Equal Opportunity Employer FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race color gender including pregnancy religion national origin ancestry disability age sexual orientation gender identity or expression marital status language ancestry genetic information veteran andor military status or any other group status protected by federal or local law If you require reasonable accommodation for the application andor interview process please notify a representative of the Human Resources Department <p> <p>For more information about our commitment to equal employment opportunity and pay transparency please click the following links EEO and Pay Transparency <p> <p><strong>LIAG1<strong> <p> <p><strong><strong>LIHybrid<strong><strong> <p> <p>INDSS <p> <p><strong>Other details<strong> <p> <ul><li> Job Family Credit amp Collections<li> <li> Pay Type Hourly<li> <li> Employment Indicator Employee<li> <ul><p>Apply Now<p>