Jobs at Genesys
3,547 open positions
CS North America Insights Senior Analyst
Company: Genesys
Location: Indianapolis, IN
Posted Apr 15, 2024
Genesys, a global leader in customer experience solutions, is seeking a versatile and experienced analyst for a remote role in North America. The analyst will be responsible for developing and driving the implementation of customer insights across the North America CS team. Key responsibilities include creating a customer and operational insights strategy, analyzing customer adoption/usage metrics, customer value realization, customer revenue, project financial health, and sales/bookings productivity. The ideal candidate should have 4-7 years of experience in Finance, Consulting, Customer Success, or Professional Service organizations, with a proven track record in developing and delivering actionable data insights. Proficiency in database query programming languages, data visualization platforms, and Salesforce is preferred. The role offers a market-competitive salary, comprehensive benefits, and opportunities for career growth.
Sr. Software Engineer, Java
Company: Genesys
Location: Raleigh-Durham, NC
Posted Mar 16, 2024
Genesys, a global company with over 7,500 clients in 100+ countries, is seeking a Senior Software Engineer. The role involves developing new features for voice network infrastructure, monitoring, analysis, and support. The ideal candidate should have extensive Java experience, understanding of scalability, and familiarity with REST APIs and Linux. Benefits include competitive salary, comprehensive health insurance, flexible work schedules, and career growth opportunities.
Marketing Events Manager
Company: Genesys
Location: Indianapolis, IN
Posted Apr 06, 2024
Genesys, a global company with over 7,500 clients in 100+ countries, is seeking an experienced event program manager. The ideal candidate will have a proven track record in managing Tier 1 industry events, possess strong project management skills, and have excellent interpersonal abilities. The role involves full program management, strategic development, and collaboration with internal teams and external vendors. Genesys offers competitive compensation, comprehensive benefits, and opportunities for career growth.
Sr. Human Resources Business Partner
Company: Genesys
Location: Raleigh-Durham, NC
Posted Mar 10, 2024
<p>Genesys empowers more than 7500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees Through Genesys Cloud the 1 AIpowered experience orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experiences at scale As the trusted allinone platform born in the cloud Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time <p> <p>We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work Join the team and create the future of customer experience together <p> <p>Preference to be located in the Research Triangle Park region near our Durham office <p> <p><b>What this role is<b> <p> <p>A senior level HR business partner role where you will be challenged to bring people solutions to business problems putting your client at the center You will guide senior leaders to be better and engage their teams to deliver the best customer experience SaaS products on the planet You will work closely with the leadership teams of our Product organization to understand their strategic needs Then you will work with our matrixed and global HR team of HRBPs and members from talent compensation HR operations and talent acquisition to design and deliver relevant results You will work to implement workforce strategies ensuring engagement all while navigating dynamic amp agile teams You will help deliver the employee experience at scale with your global team and much more <p> <p><b>What this role isnt<b> <p> <p>This isnt an admin or compliance role We are looking for a thoughtful human resources business partner experienced in creatively addressing business issues with leaders related to employee engagement and our people strategy <p> <p><b>What youll bring to the table<b> <p> <p>We are looking for someone with a true global perspective although USheadquartered we have more employees internationally than domestically You must have international human resources experience be technically adept at your craft and possess fantastic people skills We need someone to lead listen and partner consider the issues at hand and connect the dots at scale <p> <p><b>Some details about what youll do<b> <p> <ul><li>Collaborate with leaders to understand their business and talent challenges<li> <li>Supports leaders through challenges and guide to HR best practices<li> <li>Partner with business executive leaders to communicate and implement the global people programs<li> <li>Partner with leaders to communicate and implement the HR philosophy vision and strategy<li> <li>Work as part of a dynamic HR team and partner with your peers to develop industry leading people solutions to global problems and transform HR<li> <li>Create and use data analytics to provide insights and make decisions<li> <li>Facilitate employee engagement activities through periods of significant change<li> <li>Various other projects as required<li> <ul><p><b>Minimum requirements<b> <p> <ul><li>You should have a degree But we value experience more A lot of it You will need at least 7 years of progressive HR Partner experience in a global organization<li> <li>Experience implementing programs supporting change developing inorganic growth or guiding transformation<li> <li>You must be a good communicator partner one who can affect or sway and be committed to agile customer service<li> <li>Advanced analytical skills deep understanding of Excel and PowerPoint and HR information systems<li> <li>Experience with MampA due diligence and integration<li> <li>Personable sense of humor pleasant to work with<li> <li>Prior public company experience is a plus<li> <li>Ability to travel to key Genesys offices as needed and manage across various time zones Our teams are in Canada Ireland Hungary India Israel and others<li> <ul><p><b>Compensation<b> <p> <p>This role has a marketcompetitive salary with an anticipated base compensation range listed below Actual salaries will vary depending on a candidates experience qualifications skills and location This role might also be eligible for a commission or performancebased bonus opportunities <p> <p>$11585000 $22735000 <p> <p><b>Benefits<b> <p> <ul><li>Medical Dental and Vision Insurance<li> <li>Telehealth coverage<li> <li>Flexible work schedules and work from home opportunities<li> <li>Development and career growth opportunities<li> <li>Open Time Off in addition to 10 paid holidays<li> <li>401k matching program<li> <li>Adoption Assistance<li> <li>Fertility treatments<li> <ul><p>More details about our company benefits can be found at the following link httpsmygenesysbenefitscom <p> <p>If a Genesys employee referred you please use the link they sent you to apply <p> <p><b>About Genesys<b> <p> <p>Every year Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries Through the power of our cloud digital and AI technologies organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale With Genesys organizations have the power to deliver proactive predictive and hyper personalized experiences to deepen their customer connection across every marketing sales and service moment on any channel while also improving employee productivity and engagement By transforming backoffice technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty Visit wwwgenesyscom <p> <p><b>Reasonable Accommodations<b> <p> <p>If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may complete the Reasonable Accommodations Form for assistance Please use the Candidate field in the dropdown menu to ensure a timely response <p> <p>This form is designed to assist job seekers who seek reasonable accommodation for the application process Submissions entered for nonaccommodationrelated issues such as following up on an application or submitting a resume may not receive a response <p> <p><b>Genesys is an equal opportunity employer committed to equity in the workplace We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics<b> <p> <p>Please note that recruiters will never ask for sensitive personal or financial information during the application phase<p>
Program Coordinator
Company: Genesys Works
Location: New York City, NY
Posted Mar 03, 2024
Genesys Works is seeking a Program Coordinator based in New York City to lead, motivate, and mentor high school students. The role involves developing relationships with corporate clients, managing student internships, and teaching professional skills. The ideal candidate should have at least 3+ years of professional experience, strong communication skills, and a passion for youth development. The position offers competitive compensation, benefits, and opportunities for growth.
Lead Software Engineer, SRE
Company: Genesys
Location: Raleigh-Durham, NC
Posted Apr 06, 2024
<p>Genesys empowers more than 7500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees Through Genesys Cloud the 1 AIpowered experience orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experiences at scale As the trusted allinone platform born in the cloud Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time <p> <p>We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work Join the team and create the future of customer experience together <p> <p>The Service Reliability discipline is at the cutting edge of DevOps and cloudnative architecture Our mission is to systematize reliability observability and recoverability across hundreds of services running at massive scale Genesys Cloud is in hypergrowth Service Reliability Team is a group of engineers inventing the tools and techniques to enable our teams to keep up with the demand for our platform <p> <p><b>What you will need to be successful in this role <b> <p> <p>You will need to have a solid understanding of multitenanted microservice architecture and development You will need a Customer First mindset You will also need to have strong problemsolving skills which will enable you to make valued contributions to our team and software platform You need to keep up to date with the latest trends in cloud technology especially as it applies to the AWS platform and its growing feature set Being detail orientated and collaborative will also ensure your success in this role <p> <p><b>Key Responsibilities<b> <p> <ul><li>Consult with internal teams assisting with instrumentation monitoring and alerting of microservices on AWS to ensure reliability and performance<li> <li>Develop and integrate solutions to enhance system observability including deployment and management of OpenTelemetry collectors and management of integration configurations with Terraform<li> <li>Conduct root cause analysis for incidents with monitoring solutions addressing issues promptly to maintain system observability<li> <li>Utilize AWS and other vendor services to optimize resource utilization scalability and cost efficiency<li> <li>Champion observability and monitoring practices to identify and mitigate potential issues proactively<li> <li>Participate in oncall rotations responding to incidents and contributing to postincident analysis<li> <ul><p><b>Qualifications<b> <p> <ul><li>Proven experience in designing and implementing monitoring and alerting solutions for cloudnative microservices<li> <li>Experience implementing OpenTemeletry solutions at scale<li> <li>Expertise in software development and handson experience with AWS services<li> <li>Understanding of observability patterns including metrics traces and logs<li> <li>Indepth knowledge of distributed systems and multitenancy best practices<li> <li>Proficient in root cause analysis and incident response methodologies<li> <li>Previous experience in oncall support for production systems<li> <li>Bachelors degree in Computer Science or related field<li> <ul><p><b>Preferred Qualifications<b> <p> <ul><li>Certifications in AWS and relevant cloudnative technologies<li> <ul><p>LIAR1 <p> <p>remote <p> <p><b>Compensation<b> <p> <p>This role has a marketcompetitive salary with an anticipated base compensation range listed below Actual salaries will vary depending on a candidates experience qualifications skills and location This role might also be eligible for a commission or performancebased bonus opportunities <p> <p>$12640000 $24800000 <p> <p><b>Benefits<b> <p> <ul><li>Medical Dental and Vision Insurance<li> <li>Telehealth coverage<li> <li>Flexible work schedules and work from home opportunities<li> <li>Development and career growth opportunities<li> <li>Open Time Off in addition to 10 paid holidays<li> <li>401k matching program<li> <li>Adoption Assistance<li> <li>Fertility treatments<li> <ul><p>More details about our company benefits can be found at the following link httpsmygenesysbenefitscom <p> <p>If a Genesys employee referred you please use the link they sent you to apply <p> <p><b>About Genesys<b> <p> <p>Every year Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries Through the power of our cloud digital and AI technologies organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale With Genesys organizations have the power to deliver proactive predictive and hyper personalized experiences to deepen their customer connection across every marketing sales and service moment on any channel while also improving employee productivity and engagement By transforming backoffice technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty Visit wwwgenesyscom <p> <p><b>Reasonable Accommodations<b> <p> <p>If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may complete the Reasonable Accommodations Form for assistance Please use the Candidate field in the dropdown menu to ensure a timely response <p> <p>This form is designed to assist job seekers who seek reasonable accommodation for the application process Submissions entered for nonaccommodationrelated issues such as following up on an application or submitting a resume may not receive a response <p> <p><b>Genesys is an equal opportunity employer committed to equity in the workplace We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics<b> <p> <p>Please note that recruiters will never ask for sensitive personal or financial information during the application phase<p>
Sr. Director, North America Sales Operations
Company: Genesys
Location: Raleigh-Durham, NC
Posted Mar 09, 2024
Genesys, a global company with over 7,500 clients in 100+ countries, is seeking a Sr. Director of Sales Operations. This role involves strategizing, consulting, and implementing sales operations activities, acting as a Chief of Staff to the SVP Sales, and driving sales excellence. Key responsibilities include being a business partner, driving sales excellence, leading sales performance management, orchestrating regional planning, and ensuring regional CRM pipeline accuracy. The ideal candidate should have 12-15 years of relevant experience, strong managerial skills, and a proven track record of interacting with executive management. The role offers a market-competitive salary, comprehensive benefits, and opportunities for career growth.
Product Marketing Manager
Company: Genesys
Location: Raleigh-Durham, NC
Posted Apr 14, 2024
Genesys, a global leader in cloud contact center software, is seeking a Product Marketing Manager to develop and execute a go-to-market strategy for their Genesys Cloud Core Product Marketing Team. The ideal candidate will have deep product marketing experience with enterprise SaaS companies and a background in CaaS or Contact Center. Responsibilities include defining practical orchestration use cases, driving new product launches, and partnering with cross-functional teams to develop comprehensive go-to-market plans. The role requires strong strategic, analytical, and communication skills, as well as the ability to prioritize high impact activities and manage multiple priorities.
Sr. Analyst, Global Sales Analytics
Company: Genesys
Location: Indianapolis, IN
Posted Mar 19, 2024
Genesys, a global leader in customer experience solutions, is seeking a Sr. Analyst, Global Sales Analytics. The role involves business analytics, sales operations excellence, and requires a candidate with 3-5 years of quantitative analytical experience in the technology or software industries. Key responsibilities include managing regional reporting requirements, driving Globally Consistent Cadence schedule, and providing insights into the effectiveness of specific programs. The ideal candidate should have a Bachelor's degree in Business, Economics, Computer Science, Information Management, or Statistics, and strong knowledge of SQL, Excel, and PowerPoint. The role offers a market-competitive salary, comprehensive benefits, and opportunities for professional growth.
Strategic Sourcing Manager - Technology
Company: Genesys
Location: Indianapolis, IN
Posted Apr 06, 2024
<p>Genesys empowers more than 7500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees Through Genesys Cloud the 1 AIpowered experience orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experiences at scale As the trusted allinone platform born in the cloud Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time <p> <p>We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work Join the team and create the future of customer experience together <p> <p>Genesys is seeking a Strategic Sourcing Manager Technology to join the team that will support all technology XaaSsoftwarehardwaretelco renewals and projects for Genesys This individual contributor will lead highcomplexity sourcing projects and manage supplier relationships while working effectively along with the business leaders and the broader Procurement team The Strategic Sourcing Manager will provide meaningful commercial leadership in crossfunctional project teams while developing and executing creative strategies to ensure work is conducted with rigorous professional standards in full compliance with organizational governance <p> <p><b>Key Responsibilities<b> <p> <ul><li>Owns the endtoend process of managing multiple projects and stakeholders as an individual contributor on a team supporting the technology category with the ability to present formally and informally to stakeholders legal finance leadership team etc<li> <li>Participates in factbased negotiations and implements contracts utilizing approved terms and conditions while facilitating across multiple subject matter expert teams in the company<li> <li>Develops thorough category and vendor management strategies and manages overall vendor performance including acting as an escalation point in the event of nonperformance<li> <li>Manages stakeholders through an effective stakeholder engagement plan by understanding their needs and aligning business objectives with risk mitigation<li> <li>Primary negotiator on initiatives and guides sourcing event RFx cost analysisbenchmarking selection process negotiation contract strategy and vendor management<li> <li>Creates and delivers a range of reports and presentations relating to and including savings tracking project status savings forecasts and spend profiles to key stakeholders Ensure metrics and action plan are in place for continuous improvement<li> <li>Influences effectively to ensure business needs consider commercial reality and do not unknowingly compromise value<li> <li>Escalates key risks and helps achieve effective resolution<li> <li>Accountable for quality and timeliness of critical deliverables and communications to stakeholders and project teams<li> <li>Manages sourcing calendar of events to facilitate budget discussions in conjunction with the strategic finance team IT and stakeholders<li> <li>Works within a crosscultural multicountry team to collaborate and perform<li> <li>Embrace a team mentality Support the development of other team members Specialists or Associate Sourcing Managers<li> <ul><p><b>Desirable Skills<b> <p> <p>This is an exciting opportunity for a selfstarter with a passion for creativity and influencing positive change The candidate must be creative and should be prepared to add value to the longterm direction of Strategic Sourcing strategies with a focus on transforming from tactical to strategic You will be part of the development and implementation of technology category sourcing strategies to meet challenging business targets including cost reduction working capital Improvement productivity improvement supplier relationship management effectiveness and supply base reduction The role carries a very high level of autonomy to deliver results within an environment where processes are currently being developed and implemented <p> <p><b>General Traits<b> <p> <ul><li>Highenergy highintegrity individual with the ability to work independently with minimal supervision on multiple concurrent projects of varying complexity and priorities<li> <li>Communication skills Thorough written and verbal communication Able to communicate effectively with junior and senior stakeholders<li> <li>Accountability Excellent sense of accountability and urgency with the ability to multitask and prioritize accordingly<li> <li>Innovation Deep ability to create from concept and an ability to look for opportunities to apply new and evolving ideas methods and approaches<li> <li>Analytical Skills Problemsolving skills and techniques Able to understand spend analysis and draw out conclusions and factbased choice making<li> <li>Project Management Skills Ability to plan deliverables milestone and signoff points monitor activities to achieve organizational goals<li> <li>Negotiation Skills Able to identify winwin solutions in a complex situation able to keep calm under pressure<li> <li>Functional Knowledge of Procurement processes Category Planning Contract Lifecycle Management Strategic Sourcing and Supplier Relationship Management SRM Stakeholder Engagement<li> <ul><p><b>Minimum Requirements<b> <p> <ul><li>Bachelors Degree<li> <li>ProcurementProject Management qualification is desirable<li> <li>Minimum of 8 years of experience with a Bachelors Degree in Supply Chain Business Finance or related field or 6 years and a Masters degree or a PhD with 3 years of experience or equivalent<li> <li>Minimum of 5 years of experience in strategic sourcing within a software IT or Technology category preferably working at a Tech Company Private Equity backed or startup and working on contracts ranging from $50k$200m<li> <li>Critical thinking and problemsolving skills<li> <li>Experience developing process or part of an earlystage Strategic Sourcing team<li> <li>Able to work independently as well as work in a teamorientated and exciting dynamic environment aka comfortable operating in they grey<li> <li>Thorough presentation skills including Csuite experienceengagement<li> <li>Highly proficient with Microsoft Office programs including Word Excel and PowerPoint<li> <li>Experience with using andor implementing ProcurementSourcing solutions eg WorkdayScout DocuSign etc<li> <ul><p><b>Key Interfaces InternalExternal<b> <p> <ul><li>This important position will require establishing and managing relationships across many layers of internal and external interfaces<li> <li>Reports to the Director of Strategic Sourcing Technology within the Procurement team<li> <li>Interfaces with leaders at Sr Manager Director Sr Director VicePresident and Senior Executive levels within Genesys from all functions including but not limited to Technology Marketing Engineering Finance IT and Sales<li> <ul><p>LIRemote <p> <p><b>Compensation<b> <p> <p>This role has a marketcompetitive salary with an anticipated base compensation range listed below Actual salaries will vary depending on a candidates experience qualifications skills and location This role might also be eligible for a commission or performancebased bonus opportunities <p> <p>$8360000 $16400000 <p> <p><b>Benefits<b> <p> <ul><li>Medical Dental and Vision Insurance<li> <li>Telehealth coverage<li> <li>Flexible work schedules and work from home opportunities<li> <li>Development and career growth opportunities<li> <li>Open Time Off in addition to 10 paid holidays<li> <li>401k matching program<li> <li>Adoption Assistance<li> <li>Fertility treatments<li> <ul><p>More details about our company benefits can be found at the following link httpsmygenesysbenefitscom <p> <p>If a Genesys employee referred you please use the link they sent you to apply <p> <p><b>About Genesys<b> <p> <p>Every year Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries Through the power of our cloud digital and AI technologies organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale With Genesys organizations have the power to deliver proactive predictive and hyper personalized experiences to deepen their customer connection across every marketing sales and service moment on any channel while also improving employee productivity and engagement By transforming backoffice technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty Visit wwwgenesyscom <p> <p><b>Reasonable Accommodations<b> <p> <p>If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may complete the Reasonable Accommodations Form for assistance Please use the Candidate field in the dropdown menu to ensure a timely response <p> <p>This form is designed to assist job seekers who seek reasonable accommodation for the application process Submissions entered for nonaccommodationrelated issues such as following up on an application or submitting a resume may not receive a response <p> <p><b>Genesys is an equal opportunity employer committed to equity in the workplace We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics<b> <p> <p>Please note that recruiters will never ask for sensitive personal or financial information during the application phase<p>
Director of Global Campaigns, Prospects
Company: Genesys
Location: Indianapolis, IN
Posted Mar 03, 2024
Genesys, a global company with over 7,500 clients in 100+ countries, is seeking a seasoned B2B demand leader to drive prospect-focused campaigns. The ideal candidate should have 10+ years of experience in market demand and sales pipeline programs, 8+ years in digital marketing campaign planning and execution, and a deep understanding of the customer service market. The role involves creating a central strategy for prospect-focused campaigns, aligning with other demand-focused teams, and partnering with the Portfolio Marketing team to translate product messaging into engaging tactics. The candidate should be a cloud marketing professional with excellent analytical skills, strong communication abilities, and a collaborative nature.
Business Development Representative
Company: Genesys
Location: Indianapolis, IN
Posted Mar 17, 2024
Genesys, a global company with over 7,500 clients in 100+ countries, offers an AI-powered experience orchestration platform, Genesys Cloud, to enhance customer and employee experiences. The Sales Development Representative role involves generating new business pipeline, building relationships, and partnering with field sales representatives. Key responsibilities include outbound prospecting, live inbound chats, and maintaining Salesforce database accuracy. Required qualifications include 2+ years of experience, excellent communication skills, curiosity, problem-solving abilities, and strong time management skills. The role offers a competitive salary, comprehensive benefits, and opportunities for career growth.