Jobs at Genesys
3,547 open positions
Senior Director, Technical Accounting and Financial Reporting
Company: Genesys
Location: Other US Location
Posted May 11, 2024
Genesys empowers organizations to improve customer experiences and business outcomes through its cloud-based platform. The company is looking for a Senior Director of Technical Accounting and Financial Reporting to lead its corporate-wide technical accounting and external financial reporting.
Senior Software Development Engineer
Company: Genesys
Location: Raleigh-Durham, NC
Posted May 03, 2024
Genesys, a global company with over 7,500 organizations in 100 countries, is seeking a talented front-end software engineer for their cloud-based contact-center and communications platform. The ideal candidate should have 5+ years of experience in JavaScript or similar languages, excellent communication skills, and a strong understanding of object-oriented analysis and design patterns. The role offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.
Program Coordinator
Company: Genesys Works
Location: Houston, TX
Posted Apr 28, 2024
<p>Position Program Coordinator <p> <p>Locations Houston <p> <p>Employment type Fulltime | Salaried | Exempt <p> <p>Reports to Program Manager <p> <p>Genesys Works is looking for enthusiastic individuals who can lead motivate supervise and mentor youth in a manner that helps transform promising high school students into workforceready young professionals Qualified individuals will also have the confidence along with professional and organizational skills to manage and build relationships with the corporate clients who employ our students The Program Coordinator is responsible for implementing the Genesys Works core model with students and managing supporting relationships with students supervisors and school representatives The ideal Program Coordinator demonstrates heart humor and a commitment to our youth development mission <p> <p><strong>Mission<strong> <p> <p>Genesys Works is a nonprofit organization that trains and employs high school seniors to perform professional services for major corporations Our mission is to provide pathways to career success for high school students in underserved communities through skills training meaningful work experiences and impactful relationships <p> <p><strong>Key Responsibilities<strong> Work oneonone with students to develop trusting relationships through mentoring and coaching throughout the program facilitating longterm individual and program success Develop and manage relationships with corporate client supervisors and school administrators related to cohort of interns to ensure delivery of exceptional service and that any client or student issues in the workplace are dealt with quickly and effectively Lead bimonthly team meetings of Genesys Works students during the school year to assist them in choosing a career path applying to colleges and securing financial aid Teach professional skills curriculum to students during eightweek summer training program Monitor summer training performance and provide input on internship readiness Maintain metrics and student benchmarks throughout the program to measure and assure student success in training in the workplace and in developing a path to college and career success Actively monitor student intern performance in the workplace and deliver student feedback based on overall performance Coach interns on how to successfully balance school work and life during internship Recruit interview and select students through visits to partner schools and presentation Support Executive Director in maintaining relationships with companies over time and leveraging those relationships for internship position renewal and growth Opportunities to assist with initiatives in areas including but not limited to communications fundraising partner recruitment curriculum development student recruitment and alumni programming <p> <p><strong>Qualifications<strong> <p> <p>We seek candidates who believe deeply in our organizations mission who thrive in an entrepreneurial and dynamic work environment who have a passion for collaboration and teamwork and who demonstrate a record of achievement in previous activities <p> <p>Qualified candidates will possess Effective oral and written communication skills Professional demeanor with at least 3+ years professional work experience in business education or workforce development including demonstrated experience working with youth in underserved communities Strong presence and leadership in instructional or group setting Ability to manage a cohort of up to 30 students Ability to work independently while simultaneously maintaining a team focus Strong sense of accountability for both student achievement and personal development Ability to problemsolve and manage complex student situations Ability to relate to and work with diverse populations in a variety of settings Technically proficient with computers and databases Ability to work a flexible schedule including some evenings and occasional weekends Must pass a criminal background check Fouryear college degree required all majors considered <p> <p><strong>Core Competencies<strong> <p> <p>By fulfilling these core competencies the program coordinator serves as a role model for students and staff <p> <ul><li><strong>ActionOriented <strong>Enjoys working hard is actionoriented and full of energy for the things she sees as challenging not fearful of acting seizes more opportunities than others<li> <li><strong>Caring about direct reports ie students<strong> Interested in the work and nonwork lives of direct reports asks about their plans problems and desires knows about their concerns and questions is available for listening to personal problems monitors workloads and appreciates extra effort<li> <li><strong>Composure<strong> Remains cool and calm under pressure does not become easily defensive or irritated when times are tough is considered professionally mature can be counted on to hold things together during tough times appropriately manages stress doesnt show frustration when resisted or blocked is a settling influence in a crisis<li> <li><strong>Dealing wAmbiguity<strong> Effectively copes with change can comfortably shift gears when necessary can decide and act without having the total picture handles risk and uncertainty with ease<li> <li><strong>Interpersonal Savvy<strong> Relates well to all kinds of people up down and sideways both internal and external to the organization builds appropriate rapport builds constructive and effective relationships uses diplomacy and tact can diffuse hightension situations comfortably<li> <li><strong>Managing Diversity<strong> Manages all people equitably deals effectively with all races nationalities disabilities religions ages and genders supports equal and fair treatment and opportunity for all<li> <li><strong>Motivating Others<strong> Creates a climate in which people want to do their best seeks to get the best from others makes each individual feel hisher work is important is someone people likes working with<li> <li><strong>Perseverance<strong> Pursues everything with energy drive and a need to finish seldom gives up before finishing especially in the fact of resistance or setbacks<li> <li><strong>Presentation Skills<strong> Effectively presents information in a variety of settings 11 small and large groups with peers direct reports or bosses commands attention and can manage group processes during the presentation<li> <li><strong>ProblemSolving<strong> Uses rigorous logic and methods to solve difficult problems with effective solutions probes all fruitful sources for answers can see hidden problems is excellent at analysis looks beyond the obvious and doesnt stop at the first answer<li> <li><strong>Time Management<strong> Uses hisher time effectively and efficiently values time of self and others concentrates hisher efforts on the most important priorities gets more done in less time than others can attend to a broad range of activities<li> <ul><p><strong>Physical Requirements<strong> <p> <p>Including but not limited to standing and sitting for long periods of time speaking loudly and clearly seeing and hearing things both near and far away and reaching stooping kneeling and finefinger and hand manipulation in use of a computer chalkboard dry erase board or projector Employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures transcribing viewing a computer terminal and extensive reading Employee may be required to walk for long distances at partner schools corporations or other relevant sites Most work environments are climatecontrolled open space floor plans Requests for reasonable accommodations should be sent to National Human Resources <p> <p><strong>EEO Statement<strong> <p> <p>Genesys Works is an equal opportunity employer that celebrates diversity and is committed to creating an equitable and inclusive environment for all employees Employment decisions at Genesys Works are based on organizational needs job requirements and individual qualifications without regard to age race ethnicity national origin religion marital status sex gender identity sexual orientation veteran or disability status or any other status protected under federal state or local laws except where a bona fide occupational qualification exists Genesys Works will not tolerate discrimination or harassment of any kind based on any these characteristics We believe that diversity equity and inclusion among our staff and corporate partners are essential to successfully executing our organizational mission As such we seek to recruit support develop and retain high caliber talent from a diverse candidate pool that both complements and reflects the students we proudly serve <p> <p><strong>Compensation<strong> <p> <p>In our quest to be a nonprofit employer of choice we offer Competitive compensation commensurate with experience and qualifications Medical dental and vision insurance Companypaid life and disability insurance Generous time off to include vacation wellness and 10 company paid holidays 403b retirement savings plan with company match Flexible work arrangements Mileage reimbursement Fun companysponsored events and celebrations to honor our students and staff<p>
Visual Designer
Company: Genesys
Location: Indianapolis, IN
Posted May 04, 2024
Genesys, a global company with over 7,500 organizations in 100 countries, is seeking a Visual Designer for its Creative Operations team. The role involves creating visual designs for learning products and solutions, collaborating with various teams, and ensuring brand consistency. The ideal candidate should have 2+ years of graphic design experience, mastery in Adobe CC, and comfort with Figma. The company offers competitive compensation, benefits, and opportunities for growth.
PS Program Director
Company: Genesys
Location: Other US Location
Posted May 09, 2024
Genesys, a global company with over 7,500 clients in 100 countries, is seeking a Director of Professional Services. This role involves driving project implementation, managing a team of project managers, and ensuring high customer satisfaction. The ideal candidate should have a Bachelor's degree in Business or Computer Science, 5+ years of professional services experience, and strong leadership and communication skills. The company offers competitive compensation, benefits, and opportunities for growth and development.
Program Coordinator
Company: Genesys Works
Location: Minneapolis–Saint Paul, MN
Posted Apr 20, 2024
<p><strong>Position Program Coordinator <strong><p> <p>Location St Paul Minnesota <p> <p>Employment type Fulltime <p> <p>Reports to Program Manager <p> <p><strong>Mission<strong> <p> <p>Genesys Works is a nonprofit organization that trains and employs high school and college aged students to <p> <p>perform professional services for major corporations Our mission is to provide pathways to career success for high school students in underserved communities through skills training meaningful work experiences and impactful relationships We envision a future when all young adults are equipped and empowered with the knowledge and skills required to achieve career success and a lifetime of selfsufficiency <p> <p><strong>Purpose of Position<strong> <p> <p>The purpose of the Program Coordinator PC position is to provide direct service to our high school and alumni interns PCs are responsible for implementing the Genesys Works core model which includes Providing professional support and guidance to a cohort of interns during a yearlong internship Facilitating strong supportive relationships between interns and their site supervisors Delivering our college and career success programming and Leading a cohort of participants in our yearly Summer Training program <p> <p>PCs will be expected to lead motivate supervise and mentor youth in a manner that helps transform them into workforceready young professionals Individuals with a commitment to youth development and passion for advocating for students from underserved communities are strongly encouraged to apply <p> <p><strong>Key Responsibilities<strong> <p> <p><strong>Relationship and Account Management<strong> Work oneonone with high school and alumni interns to develop trusting relationships This is achieved through mentoring and coaching throughout the program cycle facilitating individual and program success Develop and manage relationships with corporate partners onsite internship supervisors school administrators and Genesys Works team members as they relate to their cohort of interns ensure exceptional service delivery where client and intern workplace issues are dealt with as quickly and effectively as possible Facilitate strong supportive relationships between interns and their site supervisors by hosting regular triad meetings coaching sitesupervisors on working with youth from underserved communities and providing clarity on Genesys Works policies and procedures <p> <p><strong>Delivery of Curriculum and Professional Development<strong> Lead team meetings of Genesys Works interns during the school year to build cohort engagement as well as to make sure interns are on track in choosing a career path applying to colleges and securing financial aid Facilitate professional andor technical skills training to students during an eightweek summer training program to prepare them for an internship Monitor summer training performance and provide primary input on which students earn an internship based on summer training performance <p> <p><strong>Data Analysis and Entry<strong> Maintain metrics and intern benchmarks throughout the program cycle to measure and assure intern success in training in the workplace and in developing a path to college and career success Meet ongoing data entry expectations documenting interactions with interns and other key stakeholders Manage timesheets for a cohort of 2530 interns for accuracy oversee intern time off requests and coach interns on time management <p> <p><strong>Coaching and Feedback<strong> Actively monitor intern performance in the workplace through setting expectations and delivering student evaluations based on overall performance Coach interns on how to successfully balance school work and life during internship Provide coaching and problemsolving support to internship site supervisors to ensure a meaningful internship experience <p> <p><strong>Qualifications<strong> <p> <p>We seek candidates who believe deeply in our organizations mission who thrive in an entrepreneurial and dynamic environment and who demonstrate a previous record of achievement Ideal candidates will possess Deep belief in organizational mission 2year college degree and 3+ years of relevant professional experience OR 5+ years of relevant professional experience relevant experience to include youth development work with underserved populations workforce readiness business andor education Ability to relate to and work with diverse populations in diverse settings eg interns corporate personnel and school administrators Strong presence and leadership in instructional or group settings Ability to manage 2530 intern casesfiles Ability to work independently while simultaneously maintaining a team focus Strong sense of accountability for both intern achievement and professional development Ability to problemsolve and handle intern crises Ability to work with computers and databases Ability to work a flexible schedule including some evenings and weekends Ability to travel throughout the twin cities metro area including locations inaccessible by public transit Strong commitment to promoting diversity equity and inclusion <p> <p><strong>Commitment to Diversity<strong> <p> <p>Genesys Works is an equal opportunity employer that celebrates diversity and is committed to creating an equitable and inclusive environment for all employees Genesys Works will not tolerate discrimination or harassment of any kind We believe that diversity equity and inclusion among our staff and corporate partners are essential to successfully executing our organizational mission As such we seek to recruit support develop and retain high caliber talent from a diverse candidate pool that both complements and reflects the students we proudly serve <p> <p><strong>Compensation and How to Apply<strong> <p> <p>Starting annual salary for this position is $53740 As an organization we value pay equity transparency for <p> <p>candidates and current Genesys Works staff We offer marketbased salaries that are based on local data Comprehensive benefits package includes health coverage paid time off including vacation wellness and 10 company holidays a 403b retirement plan with company match validated parking near the Genesys Works office in downtown St Paul and a communication allowance <p> <p>This position utilizes a hybrid structure with days being a mix of working remotely in our downtown St Paul office or at one of our corporate partner sites External meetings will primarily take place in St Paul or the surrounding metro area<p>
Product Marketing Manager (Remote)
Company: Genesys
Location: Indianapolis, IN
Posted Apr 20, 2024
<p>Genesys empowers more than 7500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees Through Genesys Cloud the 1 AIpowered experience orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experiences at scale As the trusted allinone platform born in the cloud Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time <p> <p>We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work Join the team and create the future of customer experience together <p> <p><b>COMPANY DESCRIPTION<b> <p> <p>At Genesys we are the undisputed leader in cloud contact center software Our evolution into a SaaS model is powering our growth and presents unique opportunities for employees We are a global company with a startup feel <p> <p><b>JOB DESCRIPTION<b> <p> <p>We are looking for a highly motivated Product Marketing Manager to develop and execute a winning gotomarket strategy for the Genesys Cloud Core Product Marketing Team The ideal candidate will have deep product marketing experience with enterprise SaaS companies and have built gotomarket programs for specific segments verticals and revenue opportunities <p> <p>You will define and execute product positioning and messaging that connects our corporate narrative with our workforce engagement management story We are looking for someone with superior management skills that can adeptly execute the product marketing playbook <p> <p>The Product Marketing Manager will support cross functional teams across the organization You will articulate the value and positioning of our capabilities to customers prospects partners sales teams analysts and other key internal and external stakeholders You will be a selfmotivated key contributor who thrives in a fast paced highgrowth environment <p> <p><b>RESPONSIBILITIES<b> <p> <ul><li>Drive new product launches and GTM strategy that align with selling motions and support product strategy <li> <li>Partner with crossfunctional teams to develop comprehensive gotomarket plans from audience definition development of core value proposition to launch and sustain through execution<li> <li>Champion datadriven investigation to uncover insights and revenue opportunities throughout the entire marketing and sales funnel<li> <li>Develop segmentation strategies for your target audiences and create winning positioning and messaging that differentiate you from the competition<li> <li>Identify key usecases and develop buyer personas to communicate the value proposition of the platform to the sales team<li> <li>Develop sales tools that support the selling process including first call decks solutions briefs white papers videos blogs and webinars<li> <li>Deliver persuasive presentations at internal leadership meetings analyst briefings industry events webinars and trade shows<li> <li>Lead reporting on success metrics during monthly business reviews and drive rigorous marketing planning<li> <ul><p><b>QUALIFICATIONS<b> <p> <ul><li>5+ years enterprise SaaS marketing preferably in a multiproduct environment<li> <li>Domain expertise in B2B growth marketing initiatives and full funnel activations<li> <li>Mastery of foundational PMM skills messagingpositioning GTM strategy audience segmentation sales enablement content creation market research<li> <li>Strong strategic analytical organizational and problemsolving skills<li> <li>Ability to prioritize high impact activities manage multiple priorities and keep complex projects moving forward<li> <li>Proven ability to take initiative and lead a project from idea to success with minimal guidance<li> <li>Track record of successfully leading influencing and collaborating with product management sales sales ops and marketing<li> <li>Exceptional written and oral communication skills<li> <li>Poised under pressure and a sense of humor<li> <li>Bachelors degree or demonstrated professional equivalent skill<li> <li>Willing to travel 15<li> <ul><p><b>BENEFITS<b> <p> <ul><li>Medical Dental and Vision Insurance<li> <li>Telehealth coverage<li> <li>Flexible work schedules and work from home opportunities<li> <li>Development and career growth opportunities<li> <li>Open Time Off<li> <li>401k matching program<li> <li>Adoption Assistance <li> <li>Infertility treatments<li> <ul><p>See more Genesys benefits information at httpsmygenesysbenefitscom <p> <p><b>ABOUT GENESYS<b> <p> <p>Every year Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries Through the power of the cloud and AI our technology connects every customer moment across marketing sales and service on any channel while also improving employee experiences Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale interact with empathy and foster customer trust and loyalty This is enabled by Genesys Cloud™ an allinone solution and the worlds leading public cloud contact center platform designed for rapid innovation scalability and flexibility Visit wwwgenesyscom <p> <p><b>Genesys is an equal opportunity employer committed to diversity in the workplace We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics<b> <p> <p><b>Compensation<b> <p> <p>This role has a marketcompetitive salary with an anticipated base compensation range listed below Actual salaries will vary depending on a candidates experience qualifications skills and location This role might also be eligible for a commission or performancebased bonus opportunities <p> <p>$9550000 $18740000 <p> <p><b>Benefits<b> <p> <ul><li>Medical Dental and Vision Insurance<li> <li>Telehealth coverage<li> <li>Flexible work schedules and work from home opportunities<li> <li>Development and career growth opportunities<li> <li>Open Time Off in addition to 10 paid holidays<li> <li>401k matching program<li> <li>Adoption Assistance<li> <li>Fertility treatments<li> <ul><p>More details about our company benefits can be found at the following link httpsmygenesysbenefitscom <p> <p>If a Genesys employee referred you please use the link they sent you to apply <p> <p><b>About Genesys<b> <p> <p>Every year Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries Through the power of our cloud digital and AI technologies organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale With Genesys organizations have the power to deliver proactive predictive and hyper personalized experiences to deepen their customer connection across every marketing sales and service moment on any channel while also improving employee productivity and engagement By transforming backoffice technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty Visit wwwgenesyscom <p> <p><b>Reasonable Accommodations<b> <p> <p>If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may complete the Reasonable Accommodations Form for assistance Please use the Candidate field in the dropdown menu to ensure a timely response <p> <p>This form is designed to assist job seekers who seek reasonable accommodation for the application process Submissions entered for nonaccommodationrelated issues such as following up on an application or submitting a resume may not receive a response <p> <p><b>Genesys is an equal opportunity employer committed to equity in the workplace We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expression marital status domestic partner status national origin genetics disability military and veteran status and other protected characteristics<b> <p> <p>Please note that recruiters will never ask for sensitive personal or financial information during the application phase<p>
Account Executive, SMB
Company: Genesys
Location: Other US Location
Posted May 10, 2024
Genesys, a global leader in customer experience solutions, is seeking a dynamic SMB Account Executive to drive revenue growth in the US market. The role involves hunting and closing new logos, creating sales presentations with industry experts, and understanding customer strategies to drive business using Genesys' technology. The company offers competitive benefits, flexible work schedules, and opportunities for career growth. The ideal candidate should have excellent communication skills, a solution-driven approach, and a track record of exceeding sales quotas.
Sr Manager, Global Channel Marketing & Communications
Company: Genesys
Location: Indianapolis, IN
Posted May 10, 2024
Genesys empowers organizations to improve customer experiences and employee engagement through its cloud-based platform. The company offers a range of benefits and opportunities for growth and development.
Senior Director Design
Company: Genesys
Location: Other US Location
Posted May 25, 2024
Genesys, a global leader in customer experience, is seeking a Senior Director of Design Operations. The role involves developing and implementing design operations strategies, partnering with cross-functional leaders, promoting a growth mindset, and providing coaching and development opportunities. The ideal candidate has 10+ years of experience in design operations, excellent communication skills, and a proven track record of driving operational excellence. The company offers competitive compensation, benefits, and opportunities for career growth.
Social Media Manager
Company: Genesys
Location: Indianapolis, IN
Posted May 03, 2024
Genesys, a global company with over 7,500 clients in 100+ countries, is seeking a Social Media Manager. The role involves managing social media channels, developing strategies for community growth, analyzing engagement data, and collaborating with influencers. The ideal candidate should have 5+ years of experience, strong social media management skills, and a positive attitude. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth.
Partner Marketing Manager
Company: Genesys
Location: Indianapolis, IN
Posted May 24, 2024
Genesys, a global company with over 7,500 clients in 100 countries, is seeking a Partner Marketing Manager. The role involves leading partner marketing enablement and demand-generation programs, utilizing the PMC platform. Key responsibilities include creating enablement programs, motivating partners to generate demand, and managing results through analytics. The ideal candidate should have 5-8 years of high-tech marketing experience, preferably with channel partners. Benefits include a competitive salary, comprehensive health benefits, 401(k) retirement plan, and flexible work schedules.