Jobs at Gusto
Gusto is a cloud‑based payroll, benefits, and HR platform that serves over 100,000 small businesses worldwide. Since its 2011 launch, the company has positioned itself as a fintech pioneer, offering a user‑friendly interface combined with robust compliance tools that streamline HR operations for startups and mid‑size firms.
Gusto hires across engineering, product, data science, sales, marketing, customer success, finance, and legal. Technical candidates can expect a stack that includes Go, Ruby on Rails, React, and GraphQL, while product teams focus on rapid iteration in an agile environment. Non‑tech roles find flexible remote policies, high equity potential, and a culture that emphasizes transparency and continuous learning.
Job Transparency’s listings give applicants a clear view of each role’s salary range, benefit perks, and real‑time employee sentiment. By comparing Gusto’s compensation benchmarks against industry averages, candidates can negotiate confidently and filter opportunities that match their career goals and location preferences.
Payroll Care Team Leader
Company: Gusto
Location: Remote
Posted Aug 17, 2023
Gusto is a modern online platform for small businesses, offering services like payroll, health insurance, 401(k)s, and HR tools. With over 300,000 businesses served, Gusto is seeking a Payroll Care Team Leader to join their rapidly scaling, service-minded support operation. The ideal candidate will lead a team of customer advocates, ensuring employees are paid on time and businesses are compliant with tax regulations. The role involves mentoring team members, improving customer experience, and scaling the operation to support millions of members.
Payroll Care Team Leader
Company: Gusto
Location: Greater Denver Area
Posted Aug 17, 2023
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. The ideal candidate will empower their team to increase customer happiness, coach and mentor team members, and help scale our operation to support millions of members over the next few years.For folks in Denver, this will be a hybrid role with the expectation that you will work out of our Denver office approximately 2 days per week.Here’s what you’ll do day-to-day:Lead a Customer Care team of passionate individuals and support their daily activities. Create an environment of continuous development and improvement through mentoring, coaching, and feedback.Understand your team’s performance and coach your individuals to meet or exceed their performance goals.Use scalable systems and metrics to monitor and improve the customer experience driving loyalty, retention and growth.Understand and communicate the company initiatives, OKRs, and metrics used to measure growth and performance in customer support.Use data to shed light on how we can improve our tools and processes as we scale.Effectively manage an omni-channel environment (including phone, email, and chat) ensuring customer's needs are met where they need us most. Be a culture ambassador by living our values and leading by example.Here’s what we're looking for:Minimum of 3 years experience leading teams of individual contributors.Deep understanding of customer experience call center metrics, best practices and tools.Demonstrated success in continuous process improvement.Loves creative problem solving to dissolve roadblocks.Experience using data to build new processes and improve existing onesAbility to hire, coach and retain top-talent in a highly complex and regulated call center environment.Bachelor’s degree preferred, but not required.At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. Customer Engagement is the linchpin of our world-class experience. With their passion, insight, and customer advocacy, our team has helped Gusto maintain industry-leading NPS while serving over 300,000 customers. We strive to positively influence millions of businesses and hundreds of millions of employees across the globe.As a Payroll Care Team Leader, you will be an integral part of the Engagement organization, supporting payroll and taxes customers by leading a team supporting customers that leverage the strength of the Gusto People Platform to do one of the most critical functions: ensure that their employees are paid on time, every time, and that their business is compliant with state and federal tax regulations. This will be accomplished through building and leading a high-performing team of customer advocates. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.Our cash compensation for this role is targeted at $73,000 - $91,000/yearly in Denver & most remote locations.
Head of People OS
Company: Gusto
Location: New York City, NY
Posted Aug 23, 2023
Gusto is a modern, online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. Gusto has physical offices in Denver, San Francisco, and New York, serving over 300,000 businesses nationwide. They are looking for a senior leader to drive and execute on the cross-functional strategy for their People Operating System (OS) teams.
Senior Staff Engineer, Payment Systems
Company: Gusto
Location: San Francisco, CA
Posted Aug 22, 2023
Gusto is a modern, online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. Gusto serves over 300,000 businesses nationwide and is committed to building a collaborative and inclusive workplace. They are looking for a technical leader with experience in designing complex financial payments systems.
Workforce Management Forecast Analyst
Company: Gusto
Location: Greater Denver Area
Posted Aug 23, 2023
Gusto is a modern, online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. Gusto serves over 300,000 businesses nationwide and is committed to building a collaborative and inclusive workplace. The WFM Forecast Analyst role involves generating and maintaining forecasts for call volume, AHT, shrinkage, and work capacity. The ideal candidate has 3+ years of Workforce Management experience and proficiency in forecasting methodologies like Ernlang-C and exponential smoothing.
Insights & Operations - Gusto Embedded
Company: Gusto
Location: San Francisco, CA
Posted Aug 21, 2023
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. BizOps).Ensure efficient operations and resolve conflicts or unblock teams.On an as-needed basis, this role may take-on special projects and/or incubating new roles.Develop and communicate the Leader's strategy, business, and people (team & culture) agenda.You’ll help build this high-growth business unit within Gusto, working across functions, including Product, Engineering, Design, Finance, Data Science, Revenue, and Customer Experience Teams to better understand friction points in our business, solve them, and build for scale. You’ll help us move fast and ensure quality of execution by tracking and aligning Gusto Embedded leadership with broader cross-functional teams. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. You will be empowered by Gusto’s Chief of Staff to the CEO, joining a world-class Insights and Operations team balancing strategy, operations, and special projects to create a world where work empowers a better life. We’re looking for a builder who is a force multiplier. Read on!We are looking for a Data-Driven Business Strategist with:5-7 years of experience in analytical, operating roles at early-stage/growing startups, product or biz ops roles, product management, and/or consulting with business problem-solving training.Experience with Enterprise Technology products - API-first companies and/or products is a plus.Strong business acumen and/or first-hand experience building products that delight.Experience in systems thinking and process improvement.Stellar program management: you may be called on to develop, and manage programs for company-wide initiatives, such as customer and revenue growth acceleration.A passion for people empowerment and team morale.Deep empathy and obsession for small business customers.Grit, hustle, and the ability to flex into problems at all altitudes.The ability to keep all the trains on the tracks and the clear communication flowing.A deep passion for helping others.Our cash compensation range for this role is $152,000 to $188,000/yr in Denver, and $173,000 - $215,000/yr in San Francisco & New York. Gusto Embedded Payroll will power our strategic partners' payroll offering through APIs, unlocking market share and ushering in the future of the people platform. You can read more about why our Founders are so excited for and committed to Gusto Embedded Payroll in this blog post by Co-Founder and Chief Product Officer, Tomer London. As the Insights and Operations Leader for Gusto Embedded, you will:Provide strategic and operational support to the Leader, Yi Liu.Develop and execute on the Leader's agenda and coordinate with her leadership team.Work with the organization's leaders to identify and solve the organization's most challenging problemsWorking with the leadership team, ensure Enterprise Deals go well from pre-sales to contract negotiation to implementation.Drive the organization's processes for strategic planning, decision-making, budgeting, operations, and metrics/OKRs (eg.
Head of People OS
Company: Gusto
Location: New York City, NY
Posted Aug 23, 2023
Gusto is seeking a senior leader to drive the cross-functional strategy for its People Operating System (OS) teams, which includes engineering, product management, design, and data science. The role involves scaling core data models, common experiences, a reporting platform, modernizing customer communications, and managing permissions, roles, and automations. The ideal candidate should have 10+ years of experience in product-driven roles, with a focus on platform-related problems. They should possess strong technical acumen, a high standard for UX, and the ability to inspire and motivate a cross-functional team.
Senior Design Systems Engineer
Company: Gusto
Location: San Francisco, CA
Posted Aug 22, 2023
Gusto is a modern online platform that helps small businesses take care of their teams. It offers full-service payroll, health insurance, and team management tools. The company is committed to building a collaborative and inclusive workplace and is hiring engineers to join its Design Systems team.
Product Data Analyst
Company: Gusto
Location: New York City, NY
Posted Aug 21, 2023
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto has offices in San Francisco, Denver, and New York, and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.Our customers come from all walks of life and so do we. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 300,000 companies nationwide. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.Gusto’s mission is to create a world where work empowers a better life. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.Our cash compensation range for the Senior role is $164,000-179,000/yr in Denver & other locations, and $192,000-210,000/yr in San Francisco & New York. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. If you have domain expertise in these areas, please indicate it in your application:Senior Analyst in Financial Products - several years experience and excellent data story-telling skills with a background in payments, banking, credit card or other consumer financial products preferred.Mid-level analyst in Risk and Fraud - we are especially looking for a curious and astute data detective who can dig deeply into incidents and derive lessons that help us continuously improve our ability to identify credit risks and fraudulent actors.Mid or entry level analysts who work closely with products and features within the app, surfacing insights and metrics to help us understand our product and customers. Here’s what you’ll do day-to-day:Data Analysis: Collect, clean, and analyze data to extract meaningful insights and identify trends, patterns, and correlations relevant to our business, products and services.Reporting and Visualization: Develop and maintain dashboards, reports, and visualizations to effectively communicate key findings and trends to stakeholders.Performance Tracking: Monitor and evaluate the performance of our products and services, conducting regular data-driven reviews and providing actionable recommendations for improvement.Work hand-in-hand with other members of our Data Team - Data Science, Business Intelligence, and Data Platform - to drive a data informed mindset across the company through education, role modeling, Demonstrate a Builder Mindset by being responsive, building and iterating quickly, taking ownership of the data need and opportunities in your area, being curious, and overall producing data products that help the business. Here’s what we're looking for:Experience working with and analyzing complex datasets including QA, querying, summarizing, visualizing and reporting findings.Strong SQL skillsExcellent project management skillsExcellent communicator - able to effectively deliver findings and recommendations to non-technical stakeholders in a clear and compelling fashionData Modeling: Collaborate with the data engineering team to design and implement data models that facilitate data analysis, reporting, and business intelligence needs.Data Quality Assurance: Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices.Business Insights: Collaborate with cross-functional teams, including product managers and business strategists, to provide data-driven insights and support decision-making processes.At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals.
Senior Data Scientist, Product Analytics
Company: Gusto
Location: San Francisco, CA
Posted Aug 22, 2023
Gusto is a modern, online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. Gusto serves over 300,000 businesses nationwide and is committed to building a collaborative and inclusive workplace. They are looking for a mid-career data scientist to work closely with other teams to define and track product metrics, design customer-facing experiments, and deliver impactful insights.
Senior Salesforce Developer - CX
Company: Gusto
Location: San Francisco, CA
Posted Aug 22, 2023
Gusto is a modern, online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. Gusto serves over 300,000 businesses nationwide and is committed to building a collaborative and inclusive workplace. They are looking for a Business Technology Developer to design, build, and administer their Salesforce and automation platforms.
Workforce Management Forecast Analyst
Company: Gusto
Location: Greater Denver Area
Posted Aug 23, 2023
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.Our customers come from all walks of life and so do we. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. The WFM Forecast Analyst is responsible for supporting contact center stakeholders by effectively delivering accurate forecasts and helping to optimize resource allocation to achieve business objectives. Here’s what you’ll do day-to-day:Generating, maintaining, and providing short-term forecasts for call volume, average handle time (AHT), shrinkage, number of agents needed for workload, work capacity, for different touchpoint types.Analyzes contact center trends to forecast workload needs.Complete audits as needed ensuring accuracy in forecasts.Regularly compares results to forecast and works with WFM leadership to identify opportunities for improvement.Consult with all relevant internal and external stakeholders to provide any relevant staffing trends or operational workforce insights.Work in partnership with the Data and Analytics team to calibrate on reports and key performance indicators to ensure consistency and clarity in the strategies we provide.Performs any other related duties as required or assigned independently.Here’s what we're looking for:3+ years Workforce Management experience preferred.Prior experience with workforce optimization software.Proficient understanding of forecasting methodologies like Ernlang-C, exponential smoothing, etc.Strong analytical skills with proficiency in Excel and the Google Suite.Adept at complex problem solving, judgment, critical thinking, and decision making.Highly organized with an emphasis on accuracy and timeliness.Structured thinker with sound attention to detail and accurately follow procedures.Ability to work independently and collaborate with others in a team environment while juggling occasional time pressures and several tasks at the same time.Ability to effectively communicate verbally and in writing with internal employees and external vendors/agencies at any experience level while being sensitive to professional ethics.Ability to work with a sense of urgency while navigating complex requirements.Ability to work occasionally evenings and weekends to meet deadlines.Our cash compensation range for this role is $93,000-$109,000 in Denver & most major metros.