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QA Specialist
Company: Cinch Home Services
Location: Miami, FL
Posted Mar 10, 2024
<p><strong>Quality Assurance Specialist<strong> <p> <p><strong>Purpose<strong> <p> <p>This position supports the call center operation by ensuring customer satisfaction through the monitoring and evaluation of customer contacts handled by the customer service group This position measures performance in handling customer contacts by measuring both quality and accuracy of information provided adherence to outlined procedures amp policies and customer service techniques Along with measuring performance this position also provides feedback and coaching to associates for performance improvement identifies individual training needs trends quality information and group training requirements and measures customer service and satisfaction levels <p> <p><strong>Summary of Responsibilities<strong> <p> <ul><li>Monitors performance of CSAs Selects calls for performance evaluation in a random fashion to provide a valid sampling representative of overall performance levels Calls Selected for evaluation may be remotely monitored or offer sidebyside coaching and evaluation<li> <li>Provides performance related feedback and coaching to assigned group of associates Identifies developmental opportunities and coaches to enhance expertise and abilities Conducts group monitoring amp calibration sessions involving both management associates and peers in the process<li> <li>Trends QA information to management training and internal partners<li> <li>Shares best practice quality and process related information with work groups<li> <li>Conducts random customer service surveys on a monthly basis<li> <li>Participates in client monitoring and calibration sessions<li> <li>Conducts new hire quality assurance training Demonstrate the QA process review performance related variables evaluation criterion and process<li> <li>Assists in new hire or recurrent training delivery as required<li> <li>Assists in the Team Leader role as required by providing support and coaching to associates handling escalated issues monitoring attendance and adherence and other duties as assigned<li> <li>Supports other call center departments as required ie Code Red<li> <li>Performs special projects and other duties as assigned by management as required<li> <ul><p><strong>EducationQualifications<strong> <p> <ul><li>Minimum one 1 year experience in a high volume customer service environment<li> <li>Excellent oral and written communications inclusive of negotiation skills<li> <li>Strong interpersonal skills including the ability to provide constructive feedback amp coaching in a manner that results in improved performance<li> <li>Attention to detail and accuracy in work flow<li> <li>Strong customer service organizational amp analytical skills<li> <li>Ability to manage time effectively and meet deadlines and requirements accordingly<li> <li>Demonstrated objectivity professionalism flexibility amp maturity<li> <li>Ability to perform in a fast paced environment with minimal direct supervision<li> <li>High school diploma or equivalent<li> <li>PC and software skillsfunctional knowledge of excel access and word required<li> <ul>
Sr. Financial Analyst
Company: Fortune Brands Home & Security
Location: Other US Location
Posted Mar 09, 2024
Fortune Brands Innovations is seeking a Senior Financial Analyst for the Security Business. The role involves leading annual planning, monthly forecasting, and financial reporting. The ideal candidate should have a quantitative degree, 5+ years of financial analysis experience, and proficiency in Excel. The company offers competitive benefits and a supportive work environment.
Executive Assistant
Company: At-Bay
Location: Peninsula
Posted Mar 10, 2024
<p><strong><strong><p> <p><strong>About the role<strong><p> <p>As an Executive Assistant youll provide support to our leadership team and be their goto person for managing their administrative needs You are energetic well organized serviceoriented and thrive in a fastpaced environment where creative solutions are often neededWe view this position as key to enhancing our management teams productivity <p> <p>Youll be a part of the Operations team reporting to the Director of Operations <p> <p><strong>Responsibilities <strong><p> <ul><li>Assisting both the executives and their teams including managing calendars coordinating travel and supporting team projects<li> <li>Manage leadership offsites and other meetings as needed<li> <li>Act as the point of contact among the executive staff and employees clients and other stakeholders including investors<li> <li>Maintain professionalism and strict confidentiality with all materials<li> <li>Exercise discretion good judgment and grace under occasional pressure <li> <li>Manage information flow in a timely and accurate manner<li> <li>Various ad hoc tasks needed to ensure companys operations run smoothly <br ><li> <ul><p><strong>Qualifications<strong><p> <ul><li>Minimum of 3 years in an Executive Assistant role supporting Clevel execs ideally in a startup environment<li> <li>Excellent communication and interpersonal skills <li> <li>A selfstarter who takes initiative and demonstrates a high degree of accountability for their work and actions<li> <li>Comfort working with executives handling sensitive information with tact and discretion<li> <li>Strong organizational skills and an ability to keep up with a consistently evolving agenda and priorities <li> <li>Proficiency working with MAC OS and a high degree of comfort with Gsuite Slack MS Office <li> <ul><p><em>Our estimated base pay range for this role is $110000130000 per year Base salary is determined by a variety of factors including but not limited to market data location internal equitability domain knowledge experiences and skills In general if the position sparks your interest we encourage you to apply our team prioritizes talent<em><p>
Sales Manager Intacct/NetSuite (Remote)
Company: Net at Work
Location: New York City, NY
Posted Mar 10, 2024
<p><strong>Description<strong> <p> <p>Position at Net at Work <p> <p>About Net at work <p> <p>Net at Work provides nextgeneration technology solutions and services that enable our clients to unleash the power of their businesses These solutions are customized to meet the demands of specific industries through the integration of bestofbreed applications With expertise in finance accounting operations workforce management and customer experience Net at Work serves as a trusted advisor helping small and midsized businesses keep pace with the competition win new customers improve profitability and thrive in the digital economy <p> <p>Having started with just two employees Net at Work is now more than 300 employees strong and we are still growing We are looking to expand our team with experienced professionals who share our core values and are problem solvers promise keepers collaborative integrators inspiring coaches and driven intrapreneurs <p> <p>Position Overview <p> <p>This position is responsible for our Sage Intacct and NetSuite sales teams This individual will lead an existing sales team to focus on achieving sales targets as well as to work to grow new sales revenue by assisting the sales team in identifying qualifying and coordinating meetings for all opportunities performing product demonstrations negotiating the contract and closing Responsibilities also include forecasting new business revenue <p> <p>Job Responsibilities <p> <ul><li>Manage a team across US and Canada<li> <li>Effectively coach and mentor team<li> <li>Achieve Sales Targets<li> <li>Own New Business Sales Pipeline and Forecasting<li> <li>Work with marketing and sales management to develop target strategies<li> <ul><p>Job Requirements <p> <ul><li>Bachelors degree or equivalent work experience required<li> <li>Ability to interact and sell at the Clevel<li> <li>Build and maintain relationships with influencers and decisionmakers<li> <li>Strong verbal and written communication skills<li> <li>Strong ability to demonstrate software offerings at a detailed level develop innovative value propositions to maximize sales revenue and negotiate and close under time and objective pressure<li> <li>Focused activitydriven and technology savvy<li> <li>Effective time management and organizational skills<li> <li>Proficient in Microsoft Office<li> <ul><p>Core Competencies <p> <ul><li>Leadership Provide clear credible vision and strategy effectively work through conflicts to optimize outcome<li> <li>Analytical Skills Ability to analyze information and use logic to address problems to quickly and accurately grasp complex information and concepts and to make correct inferences<li> <li>EnergyDrive Exhibits energy strong desire to achieve high dedication level<li> <li>Tenacity Passionately strives to achieve results Reputation for not giving up<li> <li>Customer Focused Monitors client satisfaction and establishes a partner relationship with clients Visible and accessible to clients<li> <li>Negotiation Skills Achieves favorable outcomes in winwin negotiations<li> <li>Organization Planning Plans organizes schedules and budgets in an efficient and organized manner Focuses on key priorities<li> <ul><p>Salary range 150000170000 Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary Additional factors considered in extending an offer include but are not limited to experience including industry or product specific experience education knowledge skills and abilities as well as internal equity alignment with market data andor other applicable laws <p> <p>We provide competitive affordable and diverse benefit programs that support your total health from healthy body to healthy mind These benefits support you and your family in all aspects of life <p> <ul><li>Health and Welfare Medical Dental Vision<li> <li>Accident Critical Illness and Hospital Indemnity <li> <li>Employee Assistance Program EAP<li> <li>Life and ADampD Insurance<li> <li>Short and LongTerm Disability Insurance<li> <li>Flexible Spending Accounts<li> <li>Health Savings Accounts with company contribution<li> <li>Retirement Planning 401k with matching contribution<li> <li>Legal Benefits<li> <li>Identity Theft Protection<li> <li>Pet Insurance<li> <li>Wellness Program Offerings<li> <li>Paid Time Off <li> <ul><p>EOEDiversity amp Inclusion Statement <p> <p>Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best We are committed to fostering cultivating and preserving a culture of diversity and inclusion We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind <p> <p>Net at Work is a proud equal opportunity employer We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment All employment decisions at Net at Work are based on business needs job requirements and individual qualifications without regard to race color religion or belief family or parental status gender gender identity or expression sexual orientation national origin veteran or disability status or any other status protected by the laws or regulations in the locations where we operate<p>
Information Technology Risk Management Lead - Hybrid
Company: Federal Home Loan Bank of Indianapolis
Location: Indianapolis, IN
Posted Mar 09, 2024
FHLBank Indianapolis is a cooperative bank dedicated to strengthening communities in Indiana and Michigan. They offer a flexible hybrid workforce model, competitive pay, tuition reimbursement, student loan repayment assistance, and an awesome benefits package. The Information Technology Risk Management Lead position involves executing the IT risk management framework, engaging with IT organization and business partners, and preparing deliverables for IT stakeholders. The ideal candidate should have a Bachelor's degree with 6+ years of relevant IT risk experience, certifications like CISSP, CCSP, CISM, or CRISC, and experience with Azure cloud security.
Leaf Home Stairlift - Outside Sales - Charlotte
Company: Leaf Home
Location: Charlotte, NC
Posted Mar 09, 2024
Leaf Home is hiring installers for stairlifts. The job requires strong mechanical and carpentry skills, and offers flexible scheduling, weekly pay, and no out-of-pocket expenses.
Senior Risk Technology Data Engineer
Company: Federal Home Loan Bank of New York
Location: New York City, NY
Posted Mar 09, 2024
The role involves creating innovative data solutions within a regulated banking environment, collaborating with stakeholders to understand data requirements and deliver insightful, efficient, and secure data solutions. Key responsibilities include structuring data sets, working with Python for risk modeling, creating presentations and reports, and providing training on supported technologies. Essential skills include expertise in SQL, analytical math, statistics, and visualization tools like Qlik Sense. Non-technical skills required include excellent communication, problem-solving, and financial knowledge. The role demands at least 5 years of experience and offers a salary range of $130,000 - $150,000.
Sr. Software Engineer
Company: Home Solutions
Location: Raleigh-Durham, NC
Posted Mar 09, 2024
Home Solutions is seeking a Senior Software Engineer to join their fast-growing auto business. The role involves working closely with senior leadership to implement new data pipelines, expand data infrastructure, and lead development of new on-site capabilities. The ideal candidate should have 5+ years of full stack web development experience, expertise in MVC frameworks, and knowledge of microservice architecture. The company offers a competitive benefits package and a chance to work with top talent in the digital media landscape.
Content Writer
Company: Home Solutions
Location: Raleigh-Durham, NC
Posted Mar 10, 2024
Three Ships, a growth equity firm, is seeking a Content Writer with a passion for personal finance and writing. The role involves creating quality articles, reviews, and round-ups, brainstorming ideas, sourcing images, and refining existing content. The ideal candidate has a Bachelor's degree, 1-3+ years of writing experience, SEO/content marketing knowledge, and a strong understanding of personal finance topics. They should be adaptable, driven, and comfortable with feedback. The company offers competitive benefits and a dynamic, growth-oriented environment.
Customer Success Manager
Company: Neuron team at CDK Global
Location: Oklahoma City, OK
Posted Mar 10, 2024
<p><b>Position Responsibilities amp Essential functions<b> <p> <ul><li>Fields questions and direct clients to appropriate support resources Assists clients with defining their strategy around CDK solutions working with customers to ensure they understand CDKs products and how best to utilize them for their individual needs and goals<li> <li>Maintains preestablished relationships with dealership management Demonstrates expertise in CDK products establishing a reputation for being a trusted advisor<li> <li>Assesses dealership risk factors identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities<li> <li>Prepares client specific reports and presentations for the purposes of educating and driving growth in the clients organization<li> <li>Identifies opportunities creating a plan for addressing training needs for dealership staff<li> <li>Partners with Sales to become a key asset in helping grow the CDK business with the client<li> <li>Successfully identifies and implements strategies for retaining at risk clients<li> <li>Develops a productive working relationship with Sr CSMs occasionally assists Sr CSMs where needed<li> <li>Seeks and listens to feedback Demonstrates a positive outlook on work Provides recognition to peers<li> <li>Utilizes Totango to document valuedadded conversations amp engagements with dealer partners<li> <ul><p><b>Qualifications<b> <p> <p><b>Minimum<b> <p> <ul><li>Minimum 4 years of client services marketing or sales experience B2B or outside sales or account management in a similar industry <li> <li>Ability to work and influence across all levels of the dealership<li> <li>Knowledge of CDK applications and familiarity with automotive industry<li> <li>Indepth knowledge of variable dealership operations or in training dealer staff on software applications and process<li> <li>Experience with SalesForce<li> <li>High sense of urgency Handles high stress interactions and situations and is able to deescalate appropriately using empathy<li> <li>Strong communication skills with peers as well as clients both oral as well as written Ability to work as a team member with limited supervision<li> <li>Time management and completion of tasks to a definite deadline<li> <li>Ability to travel to client site<li> <ul><p><b>Preferred<b> <p> <ul><li>Familiarity with CDKs org structure solutions implementation and service models<li> <li>SaaS experience preferred but not required<li> <li>Experience using a CX platform<li> <li>Some automotive knowledge Areas of the dealership and Dealer workflows<li> <ul><p><b>EducationExperience<b> <p> <p><b>Minimum <b> <p> <ul><li>high school diploma<li> <ul><p><b>Preferred <b> <p> <ul><li>BABS Preferred<li> <li>3+ years of retail automotive experience preferred<li> <ul><p>Compensation $60000 80000 <p> <p>CDK Global is committed to fair and equitable compensation practices Compensation packages are based on several factors including but not limited to skills experience certifications and work location The total compensation package for this position may also include annual performance bonus benefits andor other applicable incentive compensation plansWe offer Medical dental and vision benefits in addition to <p> <ul><li>Paid Time Off PTO<li> <li>401K Matching Program<li> <li>Tuition Reimbursement<li> <ul><p>At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities We are open curious and encourage different views so that everyone can be their best selves and make an impact <p> <p>CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability including pregnancy results of genetic testing service in the military veteran status or any other category protected by law <p> <p>Applicants for employment in the US must be authorized to work in the US CDK may offer employer visa sponsorship to applicants<p>
Hudson, OH - Director, Product Leader
Company: Leaf Home
Location: Other US Location
Posted Mar 10, 2024
<p>Meet Leaf Home the leading provider of technologydriven home solutions that is on a mission to make homeownership easy With more than 50 of consumers worried about the cost and effort of home maintenance we focus on delivering remarkable endtoend experiences Trusted by more than 1 million homeowners across US and Canada Leaf Home is Americas largest Direct to Consumer fullservice provider of branded home services and products Leaf Home and its products including the patented LeafFilter gutter protection system have earned numerous awards and recognition from Good Housekeeping Qualified Remodeler Angi Consumer Reports This Old House and other consumer review platforms<br >Powered by people Leaf Homes innovative products and services are delivered with convenience trust and quality via 200+ regional sales and installation offices along with comprehensive field support offices in New York and Hudson Ohio We believe we win together Leaf Home has been consistently named one of the fastest growing private companies by Inc 5000 and recognized as a top employer nationally Benefits of working at Leaf Home are wideranging and include <br >Industrybest compensation packages | Fully paid health dental vision insurance | 401k with company match | Paid Time Off including paid parental leave | Individualized career development programs | Ondemand lunch program | Childcare assistance | Free gym membership | Employee assistance programs including legal financial planning and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect DEI Committee Womens Committee <br >Apply today and together we will unlock millions of customers dream homes and your dream career at Leaf Home <br ><b>Position Summary <b>The Director Product Leader will assist the VP and Sr Director Product Leaders with the strategic operational and executional process for the identified product line within the Leaf Home ecosystem This leader will need to successfully lead in a matrixed organization to identify product strategy profitability and growth aligned to Leaf Homes shortterm and longterm goals <br ><b>Essential Duties and Responsibilities<b> <br ><p><ul><li>Serve as a productline PampL subject matter expert to include growth projections profitability budgeting strategic planning operational and capital expense etc <li> <li>Assist with the execution against topline and bottomline goals by leveraging all functional areas Growth Direct Sales Inside Sales Installation Procurement and Service to deliver on Leafs promises to customers <li> <li>Work collaboratively to meet or exceed operational KPIs including optimal funnel conversion labor efficiency service levels and contribution margin <li> <li>Work closely with Product Marketing and Product Development to develop the customer value proposition establish product market fit and determine the optimal product offering <li> <li>Provide insightful analysis of the product line in partnership with dedicated FPampA resources and establish action plans to accelerate growth andor address challenges in realtime <li> <li>Assist the Sr Director Product Leader with identifying new growth channels and partners through collaboration with Commercial Operations and Growth departments <li> <li>Work to promote profitability of products through partnership with Procurement and New Product Development leadership <li> <li>Stay up to date on the latest best practices strategies technologies and industry changes relevant to your product domain <li> <li>Performs other duties as assigned by supervisor <li> <ul><p> <br ><b>Experience and Minimum Qualifications<b><br ><p><ul><li>Bachelors degree preferred or equivalent combination of education training and experience <li> <li>5+ years of experience in leading a product line or business<li> <li>Experience working cross functionally leading strategic and operational initiatives in a matrixed organization<li> <li>Innovative and entrepreneurial mindset and strong motivational abilities <li> <li>Experience in partnering with a variety of leaders supporting diverse and broad product direction andor channels <li> <li>Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without dropping the ball <li> <li>Ability to thrive in a fastpaced highenergy teamoriented environment and have a roll up your sleeves and win every day mentality <li> <li>Hold oneself accountable and responsible while being selfdriven in accomplishing goals <li> <li>Detailoriented and can focus on task at hand by finding the most efficient and effective pathway to completion <li> <li>Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately <li> <li>Ability to logically connect ideas scrutinize and evaluate arguments find inconsistencies and errors in work solve complex problems and engage in reflection <li> <li>Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first <li> <li>Proficiency using Microsoft Office Suite Outlook Word Excel PowerPoint Project andor Access<li> <li>Must be legally authorized to work in country of employment without sponsorship for employment visa status eg H1B status <li> <ul><p> <br ><b>Preferred Knowledge Skills Abilities or Certifications<b><br ><p><ul><li>Financial and operational knowledge of home services industry <li> <li>Strong track record of driving sustained profitable growth in product management andor PampL roles <li> <ul><p> <br ><b>Travel Requirements<b><br ><p><ul><li>Less than 10 domestic travel required<li> <ul><p> <br ><b>OvertimeAdditional Hours Requirements<b><br ><p><ul><li>Additional hours may be required exempt positions <li> <ul><p> <br ><b>Physical Requirements<b><br ><p><ul><li>Normal office environment<li> <li>Performs indoor work in a climatecontrolled environment<li> <li>Sedentary work Exerting up to 10 pounds of force occasionally andor negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body Sedentary work involves sitting most of the time<li> <ul><p><br ><b>Diversity and Inclusion Statement<b><br >Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer We strive to create an environment that embraces differences and fosters inclusion <br ><b> Equal Opportunity Statement<b> <br >Leaf Home will recruit hire train and promote persons in all job titles without regard to race color ancestry national origin gender identity or expression sexual orientation marital status religion age results of genetic testing veteran status or physicalmental disability except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law<p>
Direct Support Professional
Company: BAYADA Home Health Care
Location: Philadelphia, PA
Posted Mar 09, 2024
BAYADA is seeking Direct Support Professionals (DSPs) to work one-on-one with individuals with intellectual or developmental disabilities in home and community settings. The job involves providing personal care assistance, accompanying clients on errands and appointments, participating in community integration activities, and assisting with everyday tasks. BAYADA offers benefits such as paid clearances, training, weekly pay, flexible scheduling, short commute times, a positive work environment, scholarship programs, and 24/7 on-call clinical manager support. The role requires one year of experience working with I/DD individuals, a high school diploma or equivalent, and the ability to drive clients to day programs and engage in weekend activities.