Jobs at Impact
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Director, CRM and Lifecycle Marketing
Company: Impact Theory
Location: Los Angeles, CA
Posted Aug 08, 2023
In this role, you will be responsible for developing and executing comprehensive lifecycle strategies, with a focus on subscriber growth, via owned channels including email, CRM Marketing, funnel optimization, landing page building and testing for conversion rate optimization, and more. You can expect to spend four days/week onsite at our West Hollywood office and one day/week working from your own home office. Key Responsibilities:Develop and execute a comprehensive lifecycle marketing strategy that maximizes customer lifetime value and aligns with the company's mission and valuesManage and optimize direct response marketing campaigns across multiple channels and platforms, using data-driven insights and best practicesDefine and monitor key performance indicators (KPIs) for customer acquisition, such as cost per acquisition (CPA), conversion rate, lifetime value (LTV), and churn rate, and report regularly to senior managementFunnel optimization and building, as well as working with HubSpot CRM systems.Conduct market research, competitive analysis, and customer segmentation to identify target audiences and optimize messaging, creative, and offersCollaborate with internal and external partners, such as media agencies, creative agencies, and technology vendors, to deliver high-quality campaigns and achieve growth targetsStay up-to-date with industry trends, best practices, and innovations in direct response marketing and apply them to the company's strategy and tactics Qualifications:Bachelor's or master's degree in Marketing, Business, or related field7+ years of experience in consumer marketing, with a focus on lifecycle marketing and CRM systems, ideally coming from a subscription-based content platformComprehensive understanding of lifecycle marketing strategies and tactics, as well as the tools and technologies needed to effectively execute campaigns across multiple channels and platforms to drive acquisition and retention throughout the customer lifecycleMust have experience in funnel optimization and building, as well as extensive experience working with HubSpot and CRM systems. The Director, CRM and Lifecycle Marketing will be responsible for creating and managing CRM campaigns, analyzing customer data, and developing retention and loyalty programs. We have a hybrid-friendly culture. This experience will be crucial in ensuring that customer acquisition campaigns are effectively implemented and managed to maximize their impact.Proven track record of developing and executing successful campaigns across multiple channels and platforms, driving significant customer growth and revenueStrong analytical skills and ability to use data to drive decision-making and optimizationExcellent communication, collaboration, and leadership skills, with a passion for coaching and developing team membersExcited to be part of an early-stage startup and knows what it takes to get new functions off the groundExperience in e-learning, education, or digital product industries is a plusThe salary range for this role is $175,000 - $200,000 per year commensurate with experience. ITU equips you with all the tools, support, and accountability you need to live an extraordinary life.Job Description:Reporting to the Chief Marketing Officer, we are seeking a highly motivated and experienced Director, CRM and Lifecycle Marketing with a proven track record in developing and executing strategies aimed at driving subscriber growth to join our team. For more info, visit impacttheory.com.This role is focused on Impact Theory University (ITU), an online program & community designed to teach you the skills you need to reach your potential and give you step-by-step coaching on the exact process to upgrade your mindset and beliefs. Designed as an integrated studio, Impact Theory develops and produces video games, webcomics, film & TV, as well as world-class YouTube and podcast content that has garnered roughly half a billion views on YouTube alone. Regardless of type, Impact Theory’s content underscores the company's mission to ensure the global spread of a growth mindset through ideas and entertainment. About Impact TheoryImpact Theory is a mission-driven modern media company designed to create positive change in people’s lives through the relentless creation of entertaining and empowering content.
Full Stack Software Engineer (Tracking)
Company: Impact
Location: Columbus, OH
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.LI-Onsite To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.Why this role is exciting! As a Full Stack Software Engineer at impact.com, you'll work on a global team, building real time data processes at-scale. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. in Computer Science or equivalent experienceTools & SkillsJava / JavaScript / SQL / Spring FrameworkGit | Gradle | IntelliJMacOs / Linux | Cloud ComputingBenefits (Perks):Medical, Dental and Vision insuranceUnlimited PTOFlexible work hours / Hybrid remote-office model6-Months Paid Parental LeaveStock GrantsWeekly catered lunch, stocked kitchen to keep you fueledFlexible spending accounts and 401(k)An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.An established company with a cool, high-velocity work ethos, where each person can make a difference!We are an equal opportunity employer and value diversity at our company. You can be part of the design and build of distributed systems with an opportunity to become an expert in the field.We work with many of the world’s best-known brands - you will be directly building the product we are selling to these companies.What you will be doing: Design, code, and automate tests for new product featuresResolve real-world challenges for brands on our Partnership PlatformAddress complex technical engineering issues related to scale and performanceEngage directly with the Product team and other engineers to gather and understand requirementsBe part of an agile team process and continuous improvementCollaborate with remote team members using tools like Slack and ZoomParticipate in an on-call rotation schedule as part of the team's commitment to own productionDoes this sound like you?1-5 years of experience in programming using open source technologiesStrong communication skillsA problem-solver, eager to address challenges and deliver solutionsThrives independently and when collaborating within a teamB.S. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We are passionate about our people, our technology, and obsessed with customer success. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before.
Solutions Architect
Company: Impact
Location: New York City, NY
Posted Aug 08, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.LI-Hybrid Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.Benefits/Perks:Medical, Dental and Vision insuranceUnlimited responsible PTOFlexible work hoursParental LeaveFree Affiliate & Partnerships Industry Fundamentals Certification by PXA.Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. Flexible spending accounts and 401(k)An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!An established company with a cool, high-velocity work ethos, where each person can make a difference!________________________________________________________________We are an equal opportunity employer and value diversity at our company. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.Why this role is exciting: As a Solutions Architect, you'll get to blend your technical expertise in a dynamic pre-sales setting. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. As a member of a skilled team, you will have the opportunity to delve into an ever-evolving partner management system, gaining a comprehensive understanding of its capabilities. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. You will collaborate with both technical and non-technical stakeholders, gaining a deep understanding of client requirements and designing solutions to ensure their success. Armed with this knowledge, you'll play a crucial role in propelling the growth of impact.com.What you will be doing: Support revenue teams as product specialist and primary technical resourceEffectively communicate the value of impact.com’s technology to potential clientsDiscover and document client technical and product requirements, using this to design an ideal implementationDevelop solution and technical integration documentation to support the prospectDraft technical RFP responses and project manage technical and security questionnaire responses in a timely mannerWork with product teams to deliver client requests and communicate product vision to prospective clientsDoes this sound like you?Natural curiosity leading to a deep understanding of the client’s challengesVoracious learner willing to be out of their comfort zoneExcellent problem-solving skillsAbility to communicate complex technical information to a non-technical audienceIn-depth understanding of SaaS platforms and digital marketing solutionsSalary range: $95,000-$115,000 per year + additional variable contingent on quota/performance (potential incentive variable range $12,000-$14,500 annually based on quota). Plus eligible to receive a Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting.
Customer Success Manager
Company: Impact
Location: New York City, NY
Posted Aug 04, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.LI-Hybrid You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving adoption and utilization of our products. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.Benefits/Perks:Medical, Dental and Vision insuranceUnlimited responsible PTOFlexible work hoursParental LeaveFree Affiliate & Partnerships Industry Fundamentals Certification by PXA.Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. Flexible spending accounts and 401(k)An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!An established company with a cool, high-velocity work ethos, where each person can make a difference! _________We are an equal opportunity employer and value diversity at our company. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.Job Summary:As a Customer Success Manager at impact.com, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our platform and services. Apply today to be a part of a dynamic and innovative company dedicated to empowering brands, publishers, and creators through our industry-leading platform.Salary Range: $70,000 - $85,000 per year, plus Variable Commission Plan ($17,500-$21,375) and stock (RSU) award. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success.Key Responsibilities:Relationship Management:Build and foster strong relationships with key stakeholders and decision-makers at client organizations.Act as the main point of contact for clients, proactively addressing any issues or concerns.Understand clients' goals and objectives, and provide guidance on how our platform and services can support their needs.Customer Success:Drive customer success by ensuring clients achieve their desired outcomes and maximize the value of our products and services.Conduct regular check-ins and business reviews to assess client satisfaction, identify areas for improvement, and recommend appropriate solutions.Develop and execute customer success plans, setting clear objectives and milestones to drive client success.Technical Expertise:Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends.Collaborate with the product and other cross-functional teams to relay client feedback and contribute to the continuous improvement of our platform.Display strong technical aptitude in understanding complex integrations into terms clients can understand and assist with project management and strategic technical conversations.Adoption and Expansion:Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform.Identify opportunities for upselling and cross-selling, working closely with the sales team to expand client accounts.Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention.Customer Advocacy:Serve as the voice of the customer within impact.com, providing feedback and insights to internal teams for product enhancements and improvements.Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiencesQualifications and Skills:2-3 years customer service experienceBachelor's degree in business, marketing, or a related field (or equivalent experience)Proven experience in customer success, account management, or a related client-facing role.Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with clients.Technical aptitude and ability to understand complex software solutions.Results-oriented mindset with a focus on customer satisfaction and success.Exceptional problem-solving and conflict-resolution abilities.Self-motivated and able to work independently, while also collaborating effectively with internal teamsFamiliarity with the affiliate marketing industry or performance marketing is a plus.Proficiency in CRM software and other customer success tools.Join Impact.com's team as a Customer Success Manager and play a vital role in driving customer satisfaction, retention, and growth. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We are passionate about our people, our technology, and are obsessed with customer success.
Customer Success Director
Company: Impact
Location: New York City, NY
Posted Aug 04, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.LI-NewYork Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.Benefits (Perks):Medical, Dental and Vision insuranceUnlimited responsible PTOFlexible work hoursParental LeaveFree Affiliate & Partnerships Industry Fundamentals Certification by PXA.Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. Flexible spending accounts and 401(k)An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!An established company with a cool, high-velocity work ethos, where each person can make a difference!We are an equal opportunity employer and value diversity at our company. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.Why this role is exciting:As a Customer Success Director (CSD), you will be responsible for the management of client relationships to promote retention and growth. The CSD develops strategic, goal-driven account plans and processes to ensure productive relationships with clients. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.Does this sound like you?5-7+ years Account Management or Customer Success experience, preferably B2BBachelor's Degree (Business, Marketing or related field a plus)Consistent track record of providing stellar support to customers.Strong understanding of the digital marketing ecosystemHealthy dose of initiative and the ability to remain flexibleDetail-oriented and able to efficiently prioritize tasksBe a critical thinker and an inventive problem-solverProven track record of quality verbal and written communication skills. Customer Focused, Commercially minded, Service-orientedEnthusiastic teammateGreat conflict resolution skillsExcellent time management skillsResponsibilities:Delivering world-class support to our top clients.Maintain a balanced proactive/reactive relationship with your assigned accounts.Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior level people that have decision making authority.Partner with our Sales organization to uncover and capitalize on upsell and expansion opportunities. Dedicated duties include account monitoring, regular check-ins and relationship building.Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. Salary Range: $115,000 - $125,000 per year, plus Variable Commission Plan ($28,750-$31,250) and stock (RSU) award. This involves utilizing our software suite to build stronger & more successful marketing campaigns. Working together enables us to grow rapidly, win, and serve the largest brands in the world. *This is the pay range the Company believes is equitable for this position at the time of this posting.
Technical Account Manager, Publisher
Company: Impact
Location: New York City, NY
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *This is the pay range the Company believes is equitable for this position at the time of this posting in these locations: New York, NY, Santa Barbara, CA, and Seattle, WA. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.Benefits (Perks):Medical, Dental and Vision insuranceUnlimited PTOFlexible work hoursMaternity/Paternity leaveCatered lunch every Thursdays, a healthy snack bar, and great coffee to keep you fueledFlexible spending accounts and 401(k)An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successesAn established company with a cool, high-velocity work ethos, where each person can make a difference!We are an equal opportunity employer and value diversity at our company. All the while growing your knowledge of the technology and capabilities.What you will be doing:Serve as the primary point of contact for top partners regarding technical issues, inquiries, and escalations.Troubleshoot and resolve partner-related technical problems, including tracking discrepancies, reporting issues, and integration challenges.Cultivate strong relationships with partners through regular communication, updates, and feedback sessions.Proactively address partner needs, concerns, and feedback to ensure a positive partnership experience.Provide friendly and professional support for impact.com customers through email and zoomAnswer how-to questions and resolve technical issuesWork with HTML, JavaScript, GraphQL, and/or REST API.Support our internal resources by managing key client-related processes and documentationDoes this sound like you? Postsecondary education in Computer-based technology, Web-based programming, Information Technology, or equivalent practical experience is highly valuedExperience in a technical and client-facing service role Friendly, outgoing, and comfortable talking with our client’s technical resources A+ written communication style and ability A quick learner with strong research, execution, and organizational skillsA problem solver with a high degree of interest in software technology and modern programmingA team player - looking to join a fun, energetic, and quickly growing team. Salary Range: $70,000 - $85,000 per year, eligibility to receive additional variable bonus contingent on Company performance, eligibility to receive equity award. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.Why this role is exciting!In this role, you’ll be focused on helping some of the biggest and most exciting global partners operate on impact.com. You will directly respond daily to questions from our top partners, assist with the creation and maintenance of documentation, and help manage our internal support processes. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. Working together enables us to grow rapidly, win, and serve the largest brands in the world.
Software Technical Services Engineer
Company: Impact
Location: Columbus, OH
Posted Aug 01, 2023
impact.com is a leading SaaS platform for businesses to automate partnerships and grow revenue. They offer a culture that values ambition, curiosity, and customer success. The company is rapidly growing globally, with teams in New York, Santa Barbara, Cape Town, and Sydney. They are seeking a Software Technical Support Engineer to lead technical integrations, manage existing ones, and resolve customer technical issues. The ideal candidate should have an undergraduate degree in a related field, 3+ years of experience in integration support or software development, and strong communication skills. Benefits include medical, dental, vision insurance, unlimited PTO, flexible work hours, and more.
Technical Account Manager, Publisher
Company: Impact
Location: Columbus, OH
Posted Aug 09, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All the while growing your knowledge of the technology and capabilities.What you will be doing:Serve as the primary point of contact for top partners regarding technical issues, inquiries, and escalations.Troubleshoot and resolve partner-related technical problems, including tracking discrepancies, reporting issues, and integration challenges.Cultivate strong relationships with partners through regular communication, updates, and feedback sessions.Proactively address partner needs, concerns, and feedback to ensure a positive partnership experience.Provide friendly and professional support for impact.com customers through email and zoomAnswer how-to questions and resolve technical issuesWork with HTML, JavaScript, GraphQL, and/or REST API.Support our internal resources by managing key client-related processes and documentationDoes this sound like you? Postsecondary education in Computer-based technology, Web-based programming, Information Technology, or equivalent practical experience is highly valuedExperience in a technical and client-facing service role Friendly, outgoing, and comfortable talking with our client’s technical resources A+ written communication style and ability A quick learner with strong research, execution, and organizational skillsA problem solver with a high degree of interest in software technology and modern programmingA team player - looking to join a fun, energetic, and quickly growing team. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. Benefits (Perks):Medical, Dental and Vision insuranceUnlimited PTOFlexible work hoursMaternity/Paternity leaveCatered lunch every Thursdays, a healthy snack bar, and great coffee to keep you fueledFlexible spending accounts and 401(k)An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successesAn established company with a cool, high-velocity work ethos, where each person can make a difference!We are an equal opportunity employer and value diversity at our company. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.Why this role is exciting!In this role, you’ll be focused on helping some of the biggest and most exciting global partners operate on impact.com. You will directly respond daily to questions from our top partners, assist with the creation and maintenance of documentation, and help manage our internal support processes. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We are passionate about our people, our technology, and obsessed with customer success. Role Title: Technical Account Manager, PublisherThe Company: At impact.com our culture is our soul.
Software Technical Services Engineer
Company: Impact
Location: New York City, NY
Posted Aug 08, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LI-Onsite We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain and grow our customer’s experience. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.Why this role is exciting!An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town and Sydney. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. As a Software Technical Support Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.What you will be doing:Leading technical integrations of new clientsManage and support existing integrationsIdentify and spec out tools/reports that assist with our troubleshooting processes Work closely with other functional teams such as Engineering, Product, Solutions and Customer SuccessResolve tickets in the incoming Technical Services queueTake end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communicationAssisting in the creation of technical related help content / documentation that is made available to clientsDoes this sound like you?Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline3+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.Ability to perform log analysis, including writing SQL queries.Experience in Web application and tool development is preferred.Experience of at least one scripting / programming language (Python, PHP) is preferred.Passion for solving customer issues in a fast paced environmentExcellent verbal and written communication skillsAbility to learn new technologies quickly and work independentlyFree Affiliate & Partnerships Industry Fundamentals Certification by PXABenefits (Perks):Medical, Dental and Vision insuranceUnlimited responsible PTOFlexible work hoursParental LeaveCatered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled.Flexible spending accounts and 401(k)An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!An established company with a cool, high-velocity work ethos, where each person can make a difference!_________ Salary Range: $80,000 - $90,000 per year, eligibility to receive additional variable bonus contingent on Company performance, eligibility to receive equity award. *This is the pay range the Company believes is equitable for this position at the time of this posting in these locations: New York, NY, Santa Barbara, CA, and Seattle, WA. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. Working together enables us to grow rapidly, win, and serve the largest brands in the world. _________We are an equal opportunity employer and value diversity at our company. We are passionate about our people, our technology, and are obsessed with customer success.
Program Strategy Manager
Company: Impact
Location: Remote
Posted Aug 07, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You will be the voice of the client internally, ensuring the team fully understands client needs, trends, challenges and success stories.What you will be doing: Provide a ‘best in class’ client experience through all phases of the client lifecycle, from implementation to annual renewalsProvide guidance in best practices and improvements, to our clients and to other members of the Customer Success teamAnalyze successful client programs to develop and update our best practicesTake responsibility for delivering and communicating ROI for your clients, influencing lifetime value through high product adoption, client satisfaction, and overall NPS scoresUnderstand your client's performance KPIs, anticipate their next steps, and provide them with guidance towards their desired outcome, continuously identifying individual optimization potential and develop concepts for implementationIdentify and nurture growth of our platform’s value within our client base Participate in the onboarding of clients as their relationship manager and point person on marketing and program strategies that will lead to a successful program launchCollaborate internally to be the voice of the client across other departments such as sales, product, marketing and operations Build and foster partnership style relationships with our clients business leaders and marketing leads that are responsible for their programOwn the lifetime relationships with our biggest clientsDevelop and implement processes and programs to increase usage of the platform while collaborating closely with cross-functional team members to drive frictionless renewals, upsell and expansion opportunitiesDoes this sound like you? Experience in creating successful Advocacy or Customer Marketing programs such as Referral, Loyalty, and others that promote growth through your client baseAbility to articulate Marketing concepts, value propositions, ROI, and recommendations clearly and compellingly to customersSolid understanding of Customer Marketing and Advocacy programs, product led growthPrevious experience within a SaaS Customer Success team -MarTech and/or Advocacy space is an assetA proven drive to build long lasting business relationships Excellent verbal and written communication with an emphasis on empathy and solution-oriented responsesProven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs, anticipate issues, and resolve these in advance where possibleEntrepreneurial drive and comfort working in ambiguous, quickly-changing environmentsHigh level of resilience and a positive attitude when faced with adversityNegotiation talents through experience or schooling is beneficial to the role Bachelor's/College Degree in Business, Marketing, Information Technology, Engineering, or equivalent working experienceBenefits (Perks):Medical, Dental and Vision insuranceUnlimited responsible PTOFlexible work hoursParental LeaveFree Affiliate & Partnerships Industry Fundamentals Certification by PXA.An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!An established company with a cool, high-velocity work ethos, where each person can make a difference!We are an equal opportunity employer and value diversity at our company. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.Why this role is exciting! Are you a natural relationship builder? The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. You will have a massive impact on our entire customer base by expertly advising them on building best in class referral and rewards marketing programs using our SaaS platform. This role will enable you to bring your skills, knowledge, and experience to hundreds of people across a broad set of B2B and D2C industries that the our customers represent.As the Program Strategy Manager, you will be the trusted advisor to our customers and are ultimately responsible for maximizing the value our clients derive from using the platform. Do you have a passion for MarTech and are excited at the opportunity to strategize, build and promote next-level Advocacy programs? You will lead strategic conversations with clients and help them achieve their business goals. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We think this could be the opportunity for you!In this role you will take your knowledge and experience in building successful customer marketing programs out to the masses and help them grow their business.
Creator Segment Growth Director
Company: Impact
Location: New York City, NY
Posted Aug 03, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.LI-NewYork,NewYork This would involve attending conferences, writing articles, and participating on podcasts and other means of promoting impact.com to the target audience.Work with cross-functional stakeholders and senior management to develop and implement long- and short-term plans that support business strategy, including setting milestones, deadlines, and allocating resources.Analyze market opportunities for sub-segments of influencer and creator space such substack, podcasts, twitch etc and recommending sequencing and resource allocation against these segments. Monitor and report on key performance indicators (KPIs) and metrics to track the success of cross-functional capabilities and projects against plan and take action when KPIs are off track.Manage biweekly/monthly cross-functional group check-insPerform quality control on projects throughout development to maintain the standards expected.Motivate stakeholders to complete tasks and projects on timeProvide thought leadership and strategic guidance to stakeholdersSpecific Managerial Responsibilities: Ensure the global organization executes at the highest level to deliver on GTV growth, NPS growth, and implied revenue growth targets from Creator <-> Brand partnerships on our platform.Develop processes and methodologies for brand, creator and agency facing teams globally to drive optimal performance in the segment.Ensure the maximal/optimally sized engaged creator community for brands and agencies to engage with.Ensure the best payment terms and economics to the creator community to make it the number one choice for creators to make a living and maximize their income.General Managerial Responsibilities: Develop and implement strategies for employee development and performance improvement, including providing coaching and feedbackEnsure that all team members are trained and equipped to perform their job duties effectivelyAddress any performance or behavioral issues with employees, in accordance with company policies and proceduresMotivate and inspire the team by leading through example and displaying behavior that is ethical, honest, and humanePrevent, manage, and resolve conflict within the team or between the team and other members of the organizationDelegate work and manage team resourcesProvide mentorship to and advocate for team members, helping them to develop professionally and reach their career goalsManage the recruitment, hiring, and onboarding process for new employeesLead, manage, and develop a team of employees, ensuring high performance and productivity.Provide guidance, support, and coaching to team members, fostering a culture of growth and development.Set clear goals, objectives, and performance metrics for the team, and monitor progress regularly.Effectively communicate company goals, strategies, and expectations to team members.Handle personnel matters, including hiring, performance evaluations, promotions, and disciplinary actions, in accordance with company policies and procedures.Create and maintain a positive work environment, promoting collaboration, teamwork, and employee engagement.Identify and address performance issues, providing constructive feedback and implementing corrective action when necessary.Collaborate with other managers and departments to align team efforts with broader organizational objectives.Manage resources, including budgets, personnel, and equipment, to ensure optimal efficiency and productivity.Stay current on industry trends, best practices, and emerging technologies to support continuous improvement within the team.Ensure compliance with company policies, procedures, and legal requirements, including health and safety regulations.Participate in company meetings, training sessions, and professional development opportunities as needed.Influenced and Owned KPIs:Owned:Creator Segment $GTV NDR and GDR goalsCreator Segment GTV and GMV targetsSize of impact.com’s engaged creator sub-ecosystem.Influenced:Creator Segment NPS (Co-owned with product and support functions)Personnel Scope:Overseeing Creator acquisition resourcesCommunity resourcesCreator management resourcesSalary range: $150,000-$200,000+ per year; additional variable annual bonus contingent on Company performance plus eligible to receive Restricted Stock Unit (RSU) grant. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.Benefits (Perks):Medical, Dental and Vision insuranceUnlimited responsible PTOFlexible work hoursParental LeaveFree Affiliate & Partnerships Industry Fundamentals Certification by PXA.Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. Flexible spending accounts and 401(k)An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!An established company with a cool, high-velocity work ethos, where each person can make a difference!We are an equal opportunity employer and value diversity at our company. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.The Creator Segment Growth Director is responsible for creating high and sustainable growth in our social media and influencer/creator segment. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The position has a voice in developing the underlying software used to power the ecosystem and is acting as a quarterback for all human-led efforts to grow the creator sub-ecosystem. IC Responsibilities: Execute the program management of key cross-functional projects to increase our success in the segment.Act as a community leader, evangelist, and spokesperson for the company around this partnership use case. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We are passionate about our people, our technology, and are obsessed with customer success. *This is the pay range the Company believes is equitable for this position at the time of this posting.
Social Media Manager - Tom Bilyeu
Company: Impact Theory
Location: Los Angeles, CA
Posted Aug 09, 2023
Foster relationships with followers, influencers, and brand advocates.Trend Monitoring: Stay up-to-date with current social media trends, platforms, features, and best practices. ), Microsoft Office, or similar office suite of software products. Continuously explore new opportunities for growth and innovation in the social media landscape.Utilize social media KPIs to guide content strategy and execution of contentStay up to date with social media best practices, technology, and platformsCollaborate and partner with different stakeholders on the execution of social in conjunction with marketing plans and product releasesModel brand stewardship, ensuring the content and digital expression reflects the Impact Theory brandInspires and aligns the cross-functional team with a design vision, communicating and understanding the sequencing of getting to that ultimate visionQualifications3+ years of proven experience as a Social Media Manager or Content Creator, preferably in a similar industry or with demonstrable experience in managing multiple social media accounts.Nice To Have: Experience managing social media accounts for personal brands/notable public figuresExcellent photography and videography skills, with a portfolio showcasing your work.Proficiency in desktop and mobile editing tools such as Adobe Photoshop, CapCut, Videoleap, or similar applications.Strong understanding of social media platforms, trends, algorithms, and best practices.Exceptional written and verbal communication skills, with the ability to adapt content to different social media channels and engage with diverse audiences.Detail-oriented with excellent organizational and time management skills.Analytical mindset with the ability to analyze data, draw insights, and make data-driven decisions.Creative thinking and problem-solving abilities.Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.Bachelor's degree in marketing, communication, journalism, or a related field is a plus.Experience with Google Suite (booking meetings, calendaring, email platform, etc. that aligns with our brand identity and resonates with our target audience.Photography and Videography: Utilize your expertise in photography and videography to capture compelling visuals that tell our brand's story and captivate our audience.Desktop and Mobile Editing: Edit and optimize visual content using mobile editing tools such as Adobe Photoshop, CapCut, Videoleap, and other relevant applications to ensure high-quality output.Develop, implement, and manage social media copy (captions) and content across multiple platformsConceptualize, capture, and edit social media content (stills and short-form content) Content Scheduling and Management: Plan, organize, and schedule social media posts across various platforms using social media management tools. Ensure consistent and timely delivery of content.Community Engagement: Monitor and respond to comments, messages, and mentions across social media channels to maintain an active and engaged online community. Can you work magic with desktop and mobile editing tools like Adobe Photoshop, CapCut, Videoleap, and similar applications? Unleash your creativity and join forces with an extraordinary team. You can expect to spend four days/week onsite at our West Hollywood office and one day/week working from your own home office.ResponsibilitiesManage and oversee social media accounts for Tom Bilyeu and Impact TheoryContent Creation: Develop, curate, and produce high-quality visual content (photos, videos, graphics, etc.) We are on the lookout for a talented and innovative individual to step into the role of Social Media Manager and Content Creator, with a specific focus on managing the social channels of Tom Bilyeu and Impact Theory.As our Social Media Manager/Social Media Content Creator, you will have the opportunity to curate and breathe life into captivating content across a range of platforms, including Instagram, TikTok, Twitter, YouTube Community, and Facebook. If so, you are the creative genius we've been searching for.If this resonates with you, join us as we continue to grow Impact Theory and help people achieve their best selves where no two days are the same, and you'll find yourself at the forefront of social media trends. Schedule Requirements:Must be willing to travel x3-4 a month (including some weekends) The salary range for this role is $80k to $100k per year commensurate with experience.