Jobs at Instacart
2,783 open positions
Senior Support Engineer, Caper
Company: Instacart
Location: Remote
Posted Jun 21, 2023
For US based candidates, the base pay ranges for a successful candidate are listed below.CA, NY, CT, NJ$175,000—$204,750 USDWA$168,000—$196,350 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$161,000—$187,950 USDAll other states$147,000—$171,150 USDAccommodations & AccessibilityAt Instacart, we strive to create an accessible and inclusive experience for all candidates. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training. It leverages cutting-edge AI and computer vision technology to bring the autonomous shopping experience to in-store. Its product, the Caper Cart - an AI-powered smart cart equipped with scales, sensors, touchscreens, and computer vision technology, is the cornerstone of the Instacart Platform Connected Stores initiative. Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Our cross-functional and durable Product team solves hard customer & business problems in ways our customers love.ABOUT THE JOBYou will:Create documentation of troubleshooting steps and instructions to ensure consistency, efficiency, and standardization within the company for future reference. Collaborate with technicians and offer technical guidance to non-technical individuals using easily understandable language, to effectively resolve issues together.Write scripts in a dynamic environment to achieve automation, be familiar with Git and similar version control systems to maintain a repository, and provide clear commit messages, and be proficient in using Bash commands to navigate a Linux environment without a GUI is necessary. Use Jira for issue tracking, Confluence for documentation, and OpsGenie for tracking on-call coordination under an agile software development setting.Navigate cloud computing platforms like GCP and AWS, and use or learn various services within these platforms, especially knowledge of monitoring and analyzing logs, and managing assets in storage service. Set up and configure multiple VPN solutions to establish remote connections to our products and support our clients. Use Android debug bridge (ADB) to identify root causes and troubleshoot errors reading through Android logs and provide technical advice to clients or colleagues. Have experience testing RESTful API endpoints using tools like Postman or gRPC endpoints using Kreya, and should have some basic knowledge of both relational databases like PostgreSQL and non-relational databases like MongoDB.Share technical expertise gained from on-the-ground operations with the engineering and QA teams to enhance their performance.Escalate complex tickets to the engineering team, providing detailed steps to replicate the issue and document the resolution for future reference.ABOUT YOUMINIMUM QUALIFICATIONSAt least 5+ years of software support and solid networking experienceExperience in configuration and troubleshooting 802.11 networks, enterprise auth/radius, firewalls, NAT/DHCP/DNS, VPN, tunneling solutions and ssh etc. Be familiar with monitoring tools such as Datadog and packet analysis tools like Wireshark and Traceroute Experience in programming or scripting to automate/build etc (shell or Python preferred)Experience with Linux and Android OS (e.g., package managers, rooting, configuration, driver installation, log managers)Experience with enterprise communications and ticket management. Strong sense of ownership and ability to lead and mentor Fast learner, and great problem-solving and analytical skillsThis role will require <15% travel in US & Canada and monthly on-call rotationPREFERRED QUALIFICATIONSBachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experiencePrior support engineering tech lead experience with 2+ members on the team LI-RemoteInstacart provides highly market-competitive compensation and benefits in each location where our employees work. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. In the meanwhile, you must also be an innovator, learner, and team player, which helps create and maintain updated documentation and streamline processes.ABOUT THE TEAMCaper.ai is a subsidiary of Instacart and an AI company. Retailers purchase intelligent shopping carts, and the entire store is upgraded with cashier-less capabilities!Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition’s infrastructure, and is already widely adopted in the marketplace. Please review our Flex First remote work policy here.Offers may vary based on many factors, such as candidate experience and skills required for the role. With Caper.ai, we bring together online and offline shopping to create an entirely new in-store shopping experience for both customers and Instacart shoppers alike.To be successful in this role, you should have extensive experience in resolving network issues, creating scripts to automate deployment and support operations, configuring hardware and software for different types of devices (e.g., Linux, Android), and providing immediate support. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.
Senior Marketing Manager, Integrated Media
Company: Instacart
Location: Remote
Posted Jun 24, 2023
None Found
Account Manager - Chicago
Company: Instacart
Location: Remote
Posted Jun 17, 2023
Instacart is a flexible workplace that offers a lifeline for millions of people and a team building opportunity for those ready to do the best work of their life. They are looking for an Account Manager in Chicago to support their Brand Partnerships team and develop brand relationships with their suite of campaigns and insights.
Senior Manager, Account Management, Local Independent Grocery
Company: Instacart
Location: Remote
Posted Jun 22, 2023
None Found
Staff Machine Learning Engineer - NLP & Generative AI
Company: Instacart
Location: Remote
Posted Jun 22, 2023
None Found
Senior Manager, Account Management, Local Independent Grocery
Company: Instacart
Location: Remote
Posted Jun 22, 2023
None Found
Sales Development Representative
Company: Instacart
Location: Remote
Posted Jun 21, 2023
Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below.CA, NY, CT, NJ$54,017.60—$60,008.40 USDWA$51,771.20—$57,512.40 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$49,524.80—$55,016.40 USDAll other states$45,011.20—$50,003.60 USDAccommodations & AccessibilityAt Instacart, we strive to create an accessible and inclusive experience for all candidates. We are hiring a Sales Development Representative to join our Brand Partnerships team, generating new business opportunities for the company by identifying, contacting, and qualifying potential customers. Managing leads through the sales pipeline by setting meetings, following up on leads, and tracking progress towards meeting sales goals.We are looking for someone who has excellent communication skills, a strong work ethic, and a proven track record of success in sales. This role also includes a Sales Incentive Plan. Please review our Flex First remote work policy here.Offers may vary based on many factors, such as candidate experience and skills required for the role. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. If you are a self-motivated individual with a passion for sales, we encourage you to apply.ABOUT THE JOBProspect and activate new advertisers for the Instacart advertising platformsCold email and call new accounts to drive value and win relationshipsStrong problem-solving, solution mapping and negotiation skillsTime management and organizational skills with the ability to prioritize a strong go to market strategy Ability to work independently and as part of a teamFlexibility and adaptability to changeA desire to learn and grow in the sales fieldStrong verbal and written communication skillsDeveloping sales collateral, case studies, and custom ‘stories’ to translate benefits of Instacart’s platform to CPG advertisersABOUT YOU1-3 years of experience in sales development or a full sales cycle Strong time-management and communication skillsCreative problem-solver with the ability to understand your client’s goalsHigh attention to detail and strong execution skillsEnergy and focus to be goals and results orientedFamiliarity with leading sales tools and technologyDesire to grow your career and a passion of helping clientsLI-RemoteInstacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. If you’re ready to do the best work of your life, come join our table.Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Learn more about our flexible approach to where we work.OVERVIEWAs we continue our fast growth, we are looking to add to our Brand Partnerships team within the Business Development group.
Senior Counsel, Digital Media & Marketing
Company: Instacart
Location: Remote
Posted Jun 22, 2023
None Found
Consumer Operations Manager
Company: Instacart
Location: Remote
Posted Jun 21, 2023
For US based candidates, the base pay ranges for a successful candidate are listed below.CA, NY, CT, NJ$158,000—$175,000 USDWA$151,000—$168,000 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$144,000—$160,000 USDAll other states$131,000—$145,000 USDAccommodations & AccessibilityAt Instacart, we strive to create an accessible and inclusive experience for all candidates. To be successful in the role, this manager must possess strong strategic thinking and analytical skills, the ability to communicate and present information effectively to stakeholders at all levels, deep-seeded passion for continuous improvement, and a strong project management background.ABOUT THE JOB Key Responsibilities:Drive the overall performance of the Consumer CX organization, focusing on optimizing customer engagement, growth, and profitabilitySpearhead continuous improvement initiatives within our customer support processes and across the business, with a keen focus on adopting a data-driven and customer-centric approachWhile not directly managing a team, the role entails indirect leadership, influencing, and collaborating with front line specialists, vendor managers, project managers and cross functional business partners to ensure high engagement and a strong customer-focused culturePlay an active role in the development and implementation of Consumer CX strategies that align with and support the company's broader objectivesForge effective partnerships with cross-functional stakeholders across CX, Operations, Business Development, Marketing, Legal, Product, and Engineering to mobilize resources and drive strategic resultsManage multiple strategic and tactical priorities in a fast-paced environment, demonstrating exceptional communication, organization, and follow-through skillsLead the prioritization, planning, execution, and delivery of complex projects and initiatives, utilizing agile project management methodologies and promoting a culture of innovation and experimentation and ensuring clear communication and effective follow-through.ABOUT YOU Bachelor’s degree with 6+ years of experience in a high-volume and fast-paced operations, finance, or consulting environmentProven experience effectively managing multiple KPIs, projects, and initiatives in a rapidly changing environmentStrong analytical skills, including experience synthesizing data, identifying insights, and driving action (Note: strong SQL preferred)Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiencesDirect experience managing multi-tiered teams with strong focus on coaching and developmentAbility to independently develop strategy and and drive implementation across teams, influencing with data and storytellingExperience in project management, including the ability to manage multiple priorities while staying focused and organized High level of accountability and ownership with ability to adapt to changing environments Proficient in workforce management processes (e.g., workforce planning, high-volume recruiting, training) and call center management tools (e.g., workforce management, QA, ticketing systems)LI-RemoteInstacart provides highly market-competitive compensation and benefits in each location where our employees work. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please review our Flex First remote work policy here.Offers may vary based on many factors, such as candidate experience and skills required for the role. The Consumer team works cross-functionally to continuously improve and deliver a best-in-class consumer experience by listening to, understanding and advocating for our consumers, utilizing lean operational processes to maintain exceptional quality standards, and strategically optimizing resources as we grow.This role will be an individual contributor, responsible for developing and implementing the Consumer CX strategy, driving continuous improvement at a company level, and managing day-to-day operations including tracking of operational KPIs and overseeing managers and supervisors. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Please read more about our benefits offerings here. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. The ideal candidate can apply direct experience combined with high level business acumen to ensure that Instacart provides the highest level of support and learns from each experience.