Jobs at Intercom
Intercom is a SaaS platform that connects businesses with customers through in‑app messages, live chat, and help centers. It has built a reputation for turning customer support into a proactive marketing channel and for its data‑driven product roadmap.
Intercom hires engineers, product managers, designers, and customer success specialists. Candidates often join a cross‑functional team that emphasizes fast iteration, A/B testing, and a culture of transparency around product metrics.
Job Transparency lists Intercom’s 201 openings with exact salary ranges, employee reviews, and sentiment trends. Having that data upfront lets you compare pay scales, assess benefits, and gauge workplace culture before you submit a résumé.
Workplace Experience Associate
Company: Intercom
Location: Chicago, IL
Posted Jun 16, 2023
Intercom is redefining customer support with powerful messaging and automation. They help businesses like Atlassian, Amazon, and Lyft Business deliver efficient and personal customer experiences at scale. Intercom sends over 500 million messages per month and enables interactions with over 600 million monthly active end users. The Workplace Experience team focuses on enhancing Intercom's employee experience and culture. The role involves serving as a local liaison, owning office conditions, setting the tone, managing vendors, and overseeing programs. The ideal candidate has 5+ years of related experience, strong organizational skills, and a passion for people.
Workplace Experience Associate
Company: Intercom
Location: Chicago, IL
Posted Jun 16, 2023
None Found
Billing Operations Specialist
Company: Intercom
Location: Chicago, IL
Posted May 26, 2023
Intercom, a company redefining customer support through messaging and automation, is seeking a Billing Operations Specialist. The role involves managing customer invoicing, processing payments, handling disputes, and maintaining internal documentation. The ideal candidate should have 2+ years of experience in billing systems, payment portals, and credit card disputes. The base salary range is $57,400 - $77,600 in Chicago, with potential for bonuses and RSUs. Intercom values diversity and equal employment opportunities.
Workplace Experience Associate
Company: Intercom
Location: Chicago, IL
Posted Jun 16, 2023
Inter com is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users. The workplace experience team focuses on enhancing inter com's employee experience and culture by creating high performance environments that nur ture excellence, growth and fun.
Sr. Financial Systems Administrator - Revenue
Company: Intercom
Location: Remote
Posted Jun 16, 2023
None Found
Business Development Representative (Spanish Proficiency Required)
Company: Intercom
Location: Chicago, IL
Posted Jun 07, 2023
Intercom is a global company helping businesses support their customers with powerful messaging and automation. They are used by over 25,000 organizations, including Atlassian, Amazon, and Lyft Business, to send over 500 million messages per month. They are looking for a Business Development Representative with Spanish proficiency to drive revenue growth.
Business Development Representative
Company: Intercom
Location: Chicago, IL
Posted Jun 01, 2023
Intercom, a company redefining customer support through messaging and automation, is seeking a Business Development Representative. The role involves creating target account lists, generating new business pipeline, and providing excellent customer experiences. Intercom values career growth, operational excellence, and a growth mindset. Benefits include competitive salary, comprehensive health coverage, and a fun work environment. The company is committed to diversity and equal employment opportunities.
Business Development Representative
Company: Intercom
Location: Chicago, IL
Posted May 31, 2023
Intercom, a leading customer messaging platform, is seeking a Business Development Representative to drive revenue growth. The role involves creating target account lists, generating new business pipeline, and providing excellent customer experiences. Intercom values career development, offering opportunities for growth and competitive benefits. The ideal candidate should have sales experience, strong prospecting skills, and a growth mindset.
Billing Operations Specialist
Company: Intercom
Location: Chicago, IL
Posted Jun 21, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. &128214;Clear and effective communicator with internal stakeholders and external customers2+ years experience posting daily invoices in billing system, such as Zuora, NetSuite, StripeExperience with daily payment processing and month end bank reconciliationsExperience using payment portals (Ariba, Coupa, Taulia, Tungsten, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. )Credit card dispute and challenge experienceCollections experience Want to work in a fast, high growth startup environmentBonus skills & attributes &128588;Experience using Intercom Stripe Billing experienceCustomer Support experienceThe base salary range for this role is targeted at $57,400 - $77,600 in Chicago. &128640;This person will be expected to:Complete customer vendor forms on an ad-hoc basisFollow-up with customers and Sales to request and update PO information for new and existing customers Register for new customer payment portals (Coupa, Ariba, etc.) and upload invoices on a monthly/quarterly/annual cadence for existing customer portals. Review system-generated invoice against contract to ensure accuracy before posting and emailing invoices to customers on a daily basisReview, approve, and create coupons for programs on a weekly basisDownload bank account transactions and process them in billing system on a daily basisAssist in month end reconciliation of bank account and payment transactionsProcess customer credit card disputes on a daily/weekly basisSubmit evidence to challenge customer credit card disputes on a weekly basis and process won challenges in billing system Work closely with Senior Collections Analyst to pause, resume, and cancel subscriptions for credit card customers. Maintain internal documentation related to Billing Operations ProcessesRespond to self-serve customer billing inquiries in Intercom InboxRespond to self-serve internal stakeholder billing inquiries in Intercom InboxWhat skills do I need? The base pay range is subject to change and may be modified in the future.
Business Development Representative (Spanish Proficiency Required)
Company: Intercom
Location: Chicago, IL
Posted Jun 07, 2023
Intercom is a company that helps businesses support their customers using powerful messaging and automation. They are looking for a Business Development Representative to join their team and help drive revenue growth.
Technical Program Manager, Team Data
Company: Intercom
Location: Chicago, IL
Posted May 16, 2023
Intercom is a company that helps businesses support their customers using powerful messaging and automation. They have a large customer base including well-known companies like Atlassian, Amazon, and Lyft Business. They send over 500 million messages per month and have over 600 million monthly active end users. They are looking for a Technical Program Manager to grow their data function and are open to remote employment for certain states.
Sr. Financial Systems Administrator - Revenue
Company: Intercom
Location: Remote
Posted Jun 09, 2023
Intercom is hiring for a Sr. Financial Systems Administrator to maintain and scale their revenue and billing systems tech stack, including Zuora, Stripe, and Tesorio. The ideal candidate should have experience managing and enhancing Zuora and other revenue automation tools, with a strong understanding of subscription-based business operations and SaaS order-to-cash operations. The role involves partnering with various teams, maintaining and enhancing OTC and revenue systems, and creating systems documentation.