Jobs at Intercom
49,167 open positions
Technical Enablement Manager
Company: Intercom
Location: Chicago, IL
Posted Aug 18, 2023
The text describes Intercom, a customer service platform, and a job opening for a Technical Enablement Manager. The company offers a range of benefits and values diversity and equal employment opportunity.
Customer Support Engineer
Company: Intercom
Location: Chicago, IL
Posted Jul 29, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! If there’s something important to you that’s not on this list, talk to us! Robotic agents running through a script of predetermined messages, never helping or sympathizing, just programmatically following instructions. You don’t have to be proficient in one of the languages we use (Ruby and JavaScript) but you should have an active interest in learning themComputer Science degree or 1-2 years working in a web development backgroundPrevious experience with problem solving in a troubleshooting environmentHowever, great support takes more than tech skills, so we also need you to have:A real interest in helping a high volume of customers who range from experienced developers to non-technicalThe ability to rapidly switch gears while retaining focus on the bigger pictureExcellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]Ambition, eagerness to learn and improve, passion for tech and the future of the internetBonus skills & attributes &128588;Strong knowledge of Ruby, Rails and JavascriptFamiliarity with native mobile developmentBenefits &128525;We are a well-treated bunch, with awesome benefits! &128214;The basic requirements to be successful in this role are:Solid basic knowledge of programming. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.We use Intercom to support Intercom customers, so whether you’re just starting out in your career or want to get a deeper understanding of fundamental customer motivations and how those are applied to building an ambitious, world-class product, this role provides that great opportunity.
Customer Support Engineer
Company: Intercom
Location: Chicago, IL
Posted Jul 29, 2023
Intercom is an AI-powered, automation-first customer service platform that offers fast support, high customer satisfaction, low costs, and happy service teams. It provides a seamless customer experience across automation and human support. The company, founded in 2011, is backed by leading venture capitalists and has over 25,000 global organizations using its platform. The Customer Support team at Intercom is looking for a support engineer to join their team in Chicago, offering a hands-on, technical role that is much broader than a typical ticket-based support position. The role involves helping customers integrate Intercom into their products, diagnose and report problems, and serve as a bridge between customers and product teams. The company values diversity and is committed to a policy of Equal Employment Opportunity.
Customer Support Engineer
Company: Intercom
Location: Chicago, IL
Posted Jul 29, 2023
Intercom is an AI-powered customer service platform that offers a seamless customer experience across automation and human support. They have over 25,000 global organizations using their platform to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalists. The Customer Support team at Intercom is looking for a support engineer to join their team in Chicago. This is a hands-on, technical role that involves helping customers integrate Intercom into their products, diagnose and report problems, and serve as a bridge between customers and product teams.
Senior Pricing Analyst
Company: Intercom
Location: Remote
Posted Aug 17, 2023
Intercom is seeking a Senior Pricing Analyst to help scale their Monetization team. The role involves leading pricing and packaging efforts for Intercom's new and existing products and services. The candidate should have experience in developing pricing and packaging, marketing SaaS products, management consulting, or a related field. They should also have excellent organization and project management skills, proven analytical skills, and strong research abilities.
Senior Workday Manager
Company: Intercom
Location: Chicago, IL
Posted Aug 12, 2023
Intercom is an AI-powered, automation-first customer service platform that offers a seamless customer experience across automation and human support. The company is backed by leading venture capitalists and is used by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft. They are seeking a Senior People Systems Administrator to join their dynamic HR team.
People Operations Associate
Company: Intercom
Location: Chicago, IL
Posted Jul 29, 2023
Intercom is a customer service platform that provides a seamless customer experience. The company is looking for a People Operations Associate to support its employee lifecycle globally.
Senior Pricing Strategy Manager
Company: Intercom
Location: Remote
Posted Aug 17, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. &128640;Lead Pricing and Packaging projects, with particular focus on existing products, services, metrics, and levers, through experimentation, customer research, and collaboration with sales teamsOperationalize and improve the product launch and monetization process, in collaboration with Product Marketing, Business Operations, R&D and ProductIdentify opportunities for new pricing, packaging and bundling strategies that will contribute to our strategic goals and revenue growth.Drive competitive pricing analysis, pricing research, and other relevant analyses to inform pricing recommendationsCollaborate with our research and data science teams to develop standardized, repeatable monetization reports to uncover key trends, performance, issues, behaviors, and metricsPropose experiments and research projects to optimize our monetization strategyWhat skills do I need? Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. &128214;Bachelor’s degree or equivalent working experience; MBA preferred but not required8+ years of experience in developing pricing and packaging, marketing B2B SaaS products, management consulting or related fieldExcellent organization and project management skills, able to demonstrate experience working in a fast-paced environment with tight deadlines and multiple, competing prioritiesProven analytical skills and strategic thinking, with demonstrated ability to develop creative solutions to complex problemsAble to effectively communicate and influence across all levels: within the team, to cross-functional partners, leadership, and executivesStrong research abilities, with experience performing customer segmentation, price elasticity analysis, competitive intelligence, and ROI analysis.Strong written and spoken communication skillsBonus skills & attributes &128588;Experience with pricing experiments like Van Westendorp, Gabor-Granger, and conjoint analysis.Familiarity with quantitative tools such SQL, Excel and TableauBenefits &128525;We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! You will take the lead on complex projects, incorporating customer insights, company strategy, quantitative analysis, and stakeholder management. You will collaborate with leaders from product, marketing, sales, and finance to lead research, develop recommendations, run experiments, and launch new products - ultimately helping Intercom continue to grow.This position is highly visible, cross-functional, and strategic, and you will be in the driver's seat for one of the most impactful roles in the business. :)Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsOpen vacation policy and flexible holidays so you can take time off when you need itPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme.
Senior Workday Manager
Company: Intercom
Location: Chicago, IL
Posted Aug 12, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. &128640;HRIS Management:Administer and maintain the HRIS platform (Workday), ensuring data integrity, system reliability, and smooth functionality. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. Serve as technical lead for Workday Core HCM, Benefits, Compensation, Absence, Talent, Security, Reporting and Dashboards.Manage user access and permissions to ensure data security and privacy compliance.Demonstrates understanding with system architectures, process flows, and integrations involving various applications.Partner with cross functional teams to gather requirements, design, test, and implement solutions for the business.Process Improvement:Identify opportunities to streamline HR processes using the HRIS platform, reducing manual efforts and enhancing overall efficiency.Work closely with HR stakeholders to understand process pain points and recommend system-driven solutions.System Configuration and Integration:Collaborate with partner teams (People and IT teams) to configure and optimize HRIS modules, workflows, and data fields to align with business requirements.Integrate the HRIS platform with other business systems, such as payroll, ATS, Okta, to create seamless data flows.Reporting:Develop and maintain custom reports, dashboards, and data visualizations to provide insightful HR metrics and analytics to stakeholders.Compliance and Data Security:Ensure HRIS compliance with relevant data protection and privacy regulations (e.g., GDPR, CCPA).Monitor and audit HR data regularly to maintain data accuracy and integrity, implementing necessary corrections as needed.Training and Support:Provide training and support to HR staff and end-users on HRIS functionalities and best practices.Act as a subject matter expert on HRIS-related inquiries and troubleshoot any technical issues that arise.System Upgrades and Implementations:Lead HRIS system upgrades, working with vendors and internal teams to plan and execute the upgrade process smoothly.Support the implementation of new HRIS modules or features, ensuring successful adoption and utilization by stakeholders.What skills do I need? &128214;Proven experience (typically 5+ years) as an HRIS Administrator, with a focus on HRIS management and optimization.Strong understanding of HR processes and workflows, with the ability to translate business requirements into HRIS solutions.Strong proficiency with Workday and experience with related people systems (Greenhouse, Lattice, People Insights, etc).Excellent analytical and problem-solving skills, with a keen eye for data accuracy and attention to detail.Solid knowledge of data privacy laws and regulations, with a commitment to maintaining data security and compliance.Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.Project management skills, capable of handling multiple initiatives and meeting deadlines in a fast-paced environment.Benefits &128525;We are a well-treated bunch, with awesome benefits! :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! Intercom values diversity and is committed to a policy of Equal Employment Opportunity. The Senior People Systems Administrator will play a pivotal role in enhancing HR data accuracy, security, and reporting capabilities. If there’s something important to you that’s not on this list, talk to us! You will interim report to the VP of People and Places.As a Senior People Systems Administrator, you will play a pivotal role in leveraging technology to enhance HR processes, empower data-driven decision-making, and drive overall HR efficiency.
Coupa Administrator
Company: Intercom
Location: Remote
Posted Aug 03, 2023
Intercom is seeking an experienced Coupa Systems Administrator to join their growing Financial Systems team. The ideal candidate is a go-getter who thrives in a high growth and fast-paced environment, with several years of experience supporting Coupa. The role involves day-to-day administration of the Coupa P2P system, including user administration, complex configuration changes, release management, and system testing and troubleshooting. The candidate will also be expected to collaborate with stakeholders, provide audit support, and create systems documentation.
Billing Operations Specialist
Company: Intercom
Location: Chicago, IL
Posted Aug 05, 2023
Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. &128214;Clear and effective communicator with internal stakeholders and external customers2+ years experience posting daily invoices in billing system, such as Zuora, NetSuite, StripeExperience with daily payment processing and month end bank reconciliationsExperience using payment portals (Ariba, Coupa, Taulia, Tungsten, etc. :)Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Open vacation policy and 10 corporate holidaysPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for Intercomrades, friends, and family! )Credit card dispute and challenge experienceCollections experience Want to work in a fast, high growth startup environmentBonus skills & attributes &128588;Experience using Intercom Stripe Billing experienceCustomer Support experienceBenefits &128525;We are a well-treated bunch, with awesome benefits! All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. If there’s something important to you that’s not on this list, talk to us! &128640;This person will be expected to:Complete customer vendor forms on an ad-hoc basisFollow-up with customers and Sales to request and update PO information for new and existing customers Register for new customer payment portals (Coupa, Ariba, etc.)
Customer Support Specialist - Evening
Company: Intercom
Location: Chicago, IL
Posted Aug 18, 2023
Intercom, an AI-powered customer service platform, is seeking a dedicated customer support professional. The role involves onboarding, educating, and supporting global customers, ensuring they derive maximum value from the product. The successful candidate will communicate efficiently with customers, own customer communications and issues, and work closely with product teams. The position is hybrid, requiring 1-3 days in the office and the rest remotely. Key skills include passion for customer interaction, tech interest, strong communication, problem-solving abilities, and adaptability. Bonus skills include previous troubleshooting experience and understanding of web technologies. Benefits include competitive salary, comprehensive health coverage, and a supportive work environment.