Jobs at Muck Rack
Muck Rack is a leading PR technology company that offers a cloud‑based platform for media outreach, news monitoring, and influencer scoring. Founded in 2013, the platform powers thousands of agencies and brands that need to track media coverage and build relationships with journalists worldwide.
Muck Rack hires across engineering, data analytics, product management, sales, marketing, and customer success. Developers work on real‑time data pipelines, front‑end dashboards, and API integrations. Product teams prioritize user stories through sprint ceremonies, while sales and marketing focus on channel expansion and partner enablement. Candidates can expect an agile culture, remote‑friendly policies, and a focus on continuous learning.
Job Transparency gives job seekers full transparency into Muck Rack’s compensation, benefits, and employee sentiment. By comparing real salary ranges with industry benchmarks and reading authentic reviews, candidates can negotiate confidently and gauge whether the company’s values align with their career goals.
Senior Manager, Enterprise Customer Success
Company: Muck Rack
Location: USA
Posted Jun 23, 2024
The Senior Manager for Enterprise Customer Success will lead a team to drive growth, ensure renewals, and enhance operational efficiency within Muck Rack's enterprise customer segment. Key responsibilities include attracting, hiring, coaching, and retaining top Customer Success Managers, assessing churn risk, achieving revenue goals, managing the customer lifecycle, and collaborating with internal stakeholders. Success will be measured by net and gross revenue retention, ACV growth, employee retention, policy implementation, and customer health. The ideal candidate has 6+ years of B2B SaaS experience, people management skills, and a proven track record of meeting revenue goals. They should possess strong communication, problem-solving, and analytical skills, with experience in enterprise accounts and customer health. The interview process includes a Talent Team interview, a 1-hour zoom interview with the hiring manager, peer interviews, a take-home assignment, and final calls with executive team members. The base salary for this role in the US is between $145,000 and $150,000 with OTE of $190,000+. The company takes a geo-neutral approach to compensation within the US.
Customer Support Specialist
Company: Muck Rack
Location: USA
Posted Jun 02, 2024
Muck Rack is seeking a Customer Support Specialist with 1-2+ years of experience in technical support, preferably in B2B and SaaS. The role involves serving as a first responder for inbound communication, answering customer questions, and escalating software issues. The candidate should have exceptional written and verbal communication skills, be able to autonomously troubleshoot, and adapt quickly to changing priorities. Familiarity with tools like Google Apps, Hubspot, Slack, Intercom, GitHub, and boolean searching is required. The interview process includes a 30-minute Talent Team interview, a 1-hour Zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members. The base salary for this role in the US is $27/hour.
Customer Success Manager
Company: Muck Rack
Location: UK
Posted Jun 13, 2024
Muck Rack is seeking an experienced Customer Success Manager with a proven track record in B2B SaaS environments. The role involves managing customer relationships, driving growth, and securing renewals within the UK market. Key responsibilities include serving as the primary contact for customers, meeting with them to provide product expertise and strategic recommendations, achieving revenue goals, overseeing the customer lifecycle, managing customer feedback, negotiating contracts, and representing the company at events. Success will be measured by customer health, quarterly revenue goals, and meetings per quarter. The ideal candidate should have 2-3 years of experience in Customer Success or Account Management, expertise in the entire customer lifecycle, contract management skills, strong communication abilities, and data-driven decision-making skills. The salary range for this role in the UK is between £56500 - £63500 with on-target earnings of £73500-80500 OTE.
Manager, Mid-Market Customer Success
Company: Muck Rack
Location: USA
Posted Jun 03, 2024
Muck Rack is seeking a strategic and empathetic Manager Mid-Market Customer Success to join their team. The role involves ensuring customer success, renewals, and growth. The Manager will coach and develop the team, collaborate with cross-functional teams, and focus on long-term customer health. Key responsibilities include hiring, onboarding, and retaining top customer success managers, managing recurring revenue, and crafting the evolving CSM strategy. Success will be measured by net and gross revenue retention, customer health scores, team recruitment and retention, and cross-functional partnerships. The ideal candidate has at least 3 years of SaaS experience, people management skills, and proficiency in CRM pipeline forecasting and reporting. They should enjoy working in a fast-growing company and have experience building cohesive distributed teams.
Product Marketing Manager
Company: Muck Rack
Location: USA
Posted May 12, 2024
The job posting is looking for a creative and motivated Product Marketing Manager to join their team and help build their product marketing function. The role involves developing a deep understanding of their buyers and market, crafting effective sales tools, and measuring their impact. The company offers a competitive salary range of $97,000 to $120,000+ and a quarterly bonus plan.
GTM Finance and Compensation Analyst
Company: Muck Rack
Location: USA
Posted Jun 23, 2024
Muck Rack is seeking a strategic and hands-on GTM Finance & Compensation Analyst to join their team. The role involves administering the Revenue Compensation Program, processing and analyzing commissions, and optimizing incentive programs. The ideal candidate should have 3-5 years of experience in a SAAS company, preferably in a Sales Analyst role, with a strong understanding of sales incentives administrative processes and experience with ICM tools. Excellent communication skills, problem-solving abilities, and proficiency in Google Suite are required. The interview process includes a Talent Team interview, a 1-hour Zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members. The starting salary for this role is between $95,000 and $120,000+, depending on skills and experience.
Customer Success Operations Specialist
Company: Muck Rack
Location: USA
Posted Jun 21, 2024
The company is seeking a Revenue Specialist in Customer Success Operations to join their team. The role involves monitoring and reporting on key performance indicators, collaborating with cross-functional teams, managing administrative tasks, identifying process improvements, and ensuring data accuracy. The ideal candidate should have 2-4 years of B2B SaaS experience, strong understanding of customer success principles, data analysis skills, excellent communication, proficiency in Salesforce, strong organizational skills, and a proactive approach to problem-solving. The role offers a base salary between $61,000 and $74,000+ in the US, with a quarterly bonus plan. The interview process includes a Talent Team interview, a 1-hour zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members.
Customer Success Manager - Enterprise
Company: Muck Rack
Location: USA
Posted Jul 01, 2024
The role of an Enterprise Customer Success Manager at Muck Rack involves driving growth and securing renewals within the enterprise customer segment. The primary responsibilities include serving as the primary contact for enterprise brands and agencies, meeting with customers to provide product expertise and strategic recommendations, achieving revenue goals, managing customer feedback, negotiating contracts, and building a network in the public relations industry. Success is measured by customer health, quarterly revenue goals, and customer success KPIs. The ideal candidate should have 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment, expertise in overseeing the entire customer lifecycle, consultative selling experience, background in contract management, strong communication skills, and the ability to adapt to changing priorities. The interview process includes a Talent Team interview, a hiring manager interview, a skills assessment, peer interviews, and final calls with executive team members. The base salary for this role in the US is between $85,000 and $95,000 with on-target earnings of $110,000-120,000.
GTM Training Specialist
Company: Muck Rack
Location: USA
Posted Jun 21, 2024
Muck Rack is seeking an experienced Go-To-Market (GTM) Enablement Specialist to strengthen their GTM team. The role involves partnering with various teams to maintain and deliver onboarding and role-based training programs, collaborating with Instructional Designers, and evaluating team members' performance. The ideal candidate should have 2-3 years of professional experience, 1-2 years of selling experience, and proven experience as an Enablement Specialist in a B2B SaaS environment. The role offers a base salary between $79,000 and $90,000+ in the US, with total compensation including a quarterly bonus plan. The interview process includes a 30-minute interview with the Talent Team, a 1-hour zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members.
Account Executive, SMB
Company: Muck Rack
Location: USA
Posted May 18, 2024
Muck Rack is seeking a confident and driven Account Executive to join their team. The role involves winning new customers in the SMB segment, serving as the primary point of contact for sales leads, achieving sales goals, and negotiating contracts. The ideal candidate should have at least 1 year of experience in a SaaS sales environment or 2+ years in a PR role, with experience in lead generation, pipeline management, and closing opportunities. They should be self-motivated, a natural relationship builder, and have excellent communication skills. Familiarity with tools like Google Drive, Salesforce, Slack, LinkedIn Sales Navigator, Gong.io, CPQ system, and Guru is preferred. The interview process includes a Talent Team interview, a 1-hour zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members. The base salary for this role in the US is $65,000 with on-target earnings of $141,375.
Senior Data Scientist
Company: Muck Rack
Location: Remote
Posted May 17, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking a Senior Data Scientist. The role involves developing Machine Learning technologies, working on major technical projects, and collaborating with various teams. The ideal candidate should have 5+ years of experience in Machine Learning or Statistical Analysis, proficiency in Python, and a commitment to collaboration. Muck Rack offers a competitive salary, remote work forever, transparent compensation, comprehensive health benefits, generous PTO, and a culture of inclusion.
Senior Machine Learning Engineer
Company: Muck Rack
Location: USA
Posted May 31, 2024
The company is seeking a Senior Machine Learning Engineer to join their expanding team. The role involves working on major technical projects, leading the development of new features, and collaborating with various teams. The ideal candidate should have 5+ years of experience in building Machine Learning products, a high degree of autonomy, and a commitment to teamwork. Additional skills such as experience with text modeling, NLP, large language models, and serving GPU-intensive models in production environments are beneficial. The role also involves performing analyses, researching new methodologies, testing and deploying models, writing queries, building tools, interpreting results, and participating in code reviews. The interview process includes a Talent Team interview, a 1-hour Zoom interview with the hiring manager, a take-home coding assignment, peer interviews, and final calls with executive team members. The starting salary for this role is between $140,000 - $170,000, depending on skills and experience.