Jobs at Muck Rack
1,007,803 open positions
Senior Software Engineer, Full-Stack
Company: Muck Rack
Location: Remote
Posted May 01, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking a senior software engineer to join their team. The role involves working on major technical projects, leading the development of new user-facing features, and shaping the engineering culture. The ideal candidate should have 5+ years of experience as a software engineer, proficiency in Django, Vue.js, HTML, CSS, and JavaScript, and a strong understanding of MySQL, Elasticsearch, and Celery. Muck Rack values resilience, transparency, ownership, and customer devotion, and offers a competitive salary, remote work, and comprehensive benefits.
Customer Support Specialist
Company: Muck Rack
Location: USA
Posted Jun 02, 2024
Muck Rack is seeking a Customer Support Specialist with 1-2+ years of experience in technical support, preferably in B2B and SaaS. The role involves serving as a first responder for inbound communication, answering customer questions, and escalating software issues. The candidate should have exceptional written and verbal communication skills, be able to autonomously troubleshoot, and adapt quickly to changing priorities. Familiarity with tools like Google Apps, Hubspot, Slack, Intercom, GitHub, and boolean searching is required. The interview process includes a 30-minute Talent Team interview, a 1-hour Zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members. The base salary for this role in the US is $27/hour.
Customer Success Manager
Company: Muck Rack
Location: UK
Posted Jun 13, 2024
Muck Rack is seeking an experienced Customer Success Manager with a proven track record in B2B SaaS environments. The role involves managing customer relationships, driving growth, and securing renewals within the UK market. Key responsibilities include serving as the primary contact for customers, meeting with them to provide product expertise and strategic recommendations, achieving revenue goals, overseeing the customer lifecycle, managing customer feedback, negotiating contracts, and representing the company at events. Success will be measured by customer health, quarterly revenue goals, and meetings per quarter. The ideal candidate should have 2-3 years of experience in Customer Success or Account Management, expertise in the entire customer lifecycle, contract management skills, strong communication abilities, and data-driven decision-making skills. The salary range for this role in the UK is between £56500 - £63500 with on-target earnings of £73500-80500 OTE.
Instructional Designer
Company: Muck Rack
Location: USA
Posted May 12, 2024
Muck Rack is seeking an experienced Instructional Designer to join their growing team. The role involves collaborating on a unified content strategy to support GTM teams and customers, developing educational resources, and creating L&D assets. The ideal candidate should have at least 2 years of experience in instructional design at B2B SaaS companies, proficiency in course authoring and video/audio design tools, and a strong understanding of adult learning principles. The role offers a competitive salary between $79,000 and $95,000 in the US, with total compensation including a quarterly bonus plan. The interview process includes a Talent Team interview, a portfolio presentation, a Zoom interview with the hiring manager, peer interviews, and final calls with executive team members.
Manager, Mid-Market Customer Success
Company: Muck Rack
Location: USA
Posted Jun 03, 2024
Muck Rack is seeking a strategic and empathetic Manager Mid-Market Customer Success to join their team. The role involves ensuring customer success, renewals, and growth. The Manager will coach and develop the team, collaborate with cross-functional teams, and focus on long-term customer health. Key responsibilities include hiring, onboarding, and retaining top customer success managers, managing recurring revenue, and crafting the evolving CSM strategy. Success will be measured by net and gross revenue retention, customer health scores, team recruitment and retention, and cross-functional partnerships. The ideal candidate has at least 3 years of SaaS experience, people management skills, and proficiency in CRM pipeline forecasting and reporting. They should enjoy working in a fast-growing company and have experience building cohesive distributed teams.
Product Marketing Manager
Company: Muck Rack
Location: USA
Posted May 12, 2024
The job posting is looking for a creative and motivated Product Marketing Manager to join their team and help build their product marketing function. The role involves developing a deep understanding of their buyers and market, crafting effective sales tools, and measuring their impact. The company offers a competitive salary range of $97,000 to $120,000+ and a quarterly bonus plan.
Customer Success Manager, Mid-Market
Company: Muck Rack
Location: USA
Posted May 09, 2024
Muck Rack is seeking an experienced Customer Success Manager to join their Mid-Market team. The role involves customer growth and retention, working closely with various teams, and managing the customer lifecycle. The ideal candidate should have 1-3 years of SaaS account management or a blended CSM role, or 2-5 years of client-facing experience in PR, marketing, or advertising. They should be a natural relationship builder, have excellent communication skills, and be proactive in helping customers with long-term planning. Familiarity with tools like Salesforce, Google Apps, Gong, and Slack is required. The role offers a base salary of $70,000 with $90,000+ in OTE.
Account Executive, SMB
Company: Muck Rack
Location: USA
Posted May 18, 2024
Muck Rack is seeking a confident and driven Account Executive to join their team. The role involves winning new customers in the SMB segment, serving as the primary point of contact for sales leads, achieving sales goals, and negotiating contracts. The ideal candidate should have at least 1 year of experience in a SaaS sales environment or 2+ years in a PR role, with experience in lead generation, pipeline management, and closing opportunities. They should be self-motivated, a natural relationship builder, and have excellent communication skills. Familiarity with tools like Google Drive, Salesforce, Slack, LinkedIn Sales Navigator, Gong.io, CPQ system, and Guru is preferred. The interview process includes a Talent Team interview, a 1-hour zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members. The base salary for this role in the US is $65,000 with on-target earnings of $141,375.
Senior Data Scientist
Company: Muck Rack
Location: Remote
Posted May 17, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking a Senior Data Scientist. The role involves developing Machine Learning technologies, working on major technical projects, and collaborating with various teams. The ideal candidate should have 5+ years of experience in Machine Learning or Statistical Analysis, proficiency in Python, and a commitment to collaboration. Muck Rack offers a competitive salary, remote work forever, transparent compensation, comprehensive health benefits, generous PTO, and a culture of inclusion.
Senior Machine Learning Engineer
Company: Muck Rack
Location: USA
Posted May 31, 2024
The company is seeking a Senior Machine Learning Engineer to join their expanding team. The role involves working on major technical projects, leading the development of new features, and collaborating with various teams. The ideal candidate should have 5+ years of experience in building Machine Learning products, a high degree of autonomy, and a commitment to teamwork. Additional skills such as experience with text modeling, NLP, large language models, and serving GPU-intensive models in production environments are beneficial. The role also involves performing analyses, researching new methodologies, testing and deploying models, writing queries, building tools, interpreting results, and participating in code reviews. The interview process includes a Talent Team interview, a 1-hour Zoom interview with the hiring manager, a take-home coding assignment, peer interviews, and final calls with executive team members. The starting salary for this role is between $140,000 - $170,000, depending on skills and experience.
Account Executive - Enterprise
Company: Muck Rack
Location: USA
Posted Apr 30, 2024
<p class=jobDescription> <p> Were growing quickly and were looking for a confident and driven <strong> Account Executive <strong> to join our team and introduce new prospects to Muck Rack win new business and contribute to our growth <p> <p> As an Account Executive you will be focused on winning new customers in the enterprise segment of Muck Rack You should be excited about working in a fastpaced environment with a diverse range of agency and brand prospects Youll be a great fit for this role if building rapport and guiding prospects through a sales process comes naturally to you <p> <h2> What youll do <h2> <ul> <li> <p> Serve as the primary point of contact for a portion of Muck Rack sales leads <p> <li> <li> <p> Achieve sales goals and meet activity quota requirements <p> <li> <li> <p> Respond to inbound demo requests and prospect for selfgenerated opportunities <p> <li> <li> <p> Demo Muck Rack at meetings on calls and at events <p> <li> <li> <p> Negotiate contracts and close deals <p> <li> <ul> <h3> How success will be measured in this role <h3> <ul> <li> <p> Individual revenue goal <p> <li> <li> <p> Pipeline generation and prospecting activity <p> <li> <ul> <h2> If the details below describe you you could be a great fit for this role <h2> <ul> <li> <p> At least 3 years of professional experience with 2 years of Account Executive experience in SaaS OR 4 yrs of PR experience <p> <li> <li> <p> Experience in a fullcycle sales role including lead generation pipeline management and closing opportunities <p> <li> <li> <p> Experience carrying a quota and exceeding goals or related experience <p> <li> <li> <p> Selfmotivated and driven by results <p> <li> <li> <p> Invested in personal development opportunities to drive your growth as a sales professional and industry expert <p> <li> <li> <p> Natural relationship builder who is personable patient and dependableyou enjoy working with prospects and they enjoy working with you <p> <li> <li> <p> Excellent communication skills both written and verbal you are comfortable leveraging email phone text and social media to engage with prospective customers as well as confident when presenting to large teams and groups <p> <li> <li> <p> Dedicated to understanding the challenges our customers are facing and identifying solutions that Muck Rack can provide <p> <li> <li> <p> Familiar with the tools we use including Google Drive Salesforce Slack LinkedIn Sales Navigator Gongio CPQ system and Guru willing to invest time in learning our tech stack to enable your own productivity and resourcefulness <p> <li> <ul> <h3> Interview Overview <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 1 hour zoom interview with the hiring manager <p> <li> <li> <p> Skills Assessment 2 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the base salary for this role is $80000 with on target earnings of $170000+ We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>
Revenue Specialist, Customer Success Operations
Company: Muck Rack
Location: Remote
Posted Apr 30, 2024
Muck Rack, a leading SaaS platform for PR and communications professionals, is seeking a Revenue Specialist, Customer Success Operations. The role involves monitoring KPIs, collaborating with cross-functional teams, managing administrative tasks, and identifying process improvements. The ideal candidate has 2-4 years of SaaS experience, strong understanding of customer success principles, and proficiency in Salesforce. Muck Rack offers remote work, transparent compensation, comprehensive health benefits, and a culture of inclusion.