Jobs at Muck Rack
1,007,803 open positions
Senior Manager, Enterprise Customer Success
Company: Muck Rack
Location: USA
Posted Jun 23, 2024
The Senior Manager for Enterprise Customer Success will lead a team to drive growth, ensure renewals, and enhance operational efficiency within Muck Rack's enterprise customer segment. Key responsibilities include attracting, hiring, coaching, and retaining top Customer Success Managers, assessing churn risk, achieving revenue goals, managing the customer lifecycle, and collaborating with internal stakeholders. Success will be measured by net and gross revenue retention, ACV growth, employee retention, policy implementation, and customer health. The ideal candidate has 6+ years of B2B SaaS experience, people management skills, and a proven track record of meeting revenue goals. They should possess strong communication, problem-solving, and analytical skills, with experience in enterprise accounts and customer health. The interview process includes a Talent Team interview, a 1-hour zoom interview with the hiring manager, peer interviews, a take-home assignment, and final calls with executive team members. The base salary for this role in the US is between $145,000 and $150,000 with OTE of $190,000+. The company takes a geo-neutral approach to compensation within the US.
Senior Manager, Enterprise Customer Success
Company: Muck Rack
Location: USA
Posted Jul 25, 2024
The job description is for a Senior Manager of Enterprise Customer Success at Muck Rack. The role involves supporting and empowering a team to drive growth, ensuring renewals, and developing team skills. The ideal candidate has experience in Customer Success or Account Management, strong communication skills, and the ability to work in a fast-growing company.
VP - Content Strategy
Company: Muck Rack
Location: USA
Posted Jul 21, 2024
The company is seeking a VP Content Strategy to lead strategic partnerships, drive product strategy, and enhance the Muck Rack experience. The ideal candidate has 10+ years of experience in business development, partnerships, and product management, with exceptional communication and negotiation skills.
Senior Full Stack Engineer, Search
Company: Muck Rack
Location: Remote
Posted Jul 10, 2024
Muck Rack is a SaaS platform for public relations and communications professionals seeking a Senior FullStack Engineer to join their quickly growing team. The role involves working on major technical projects, building new user-facing features, and shaping the engineering culture and processes. The company offers competitive pay, remote work, and a range of benefits including comprehensive health insurance, 401k plan, and unlimited learning opportunities.
Outbound Sales Development Representative
Company: Muck Rack
Location: USA
Posted Jul 22, 2024
Muck Rack is looking for an ambitious Outbound Sales Development Representative to join their team. The role involves prospecting leads, managing objections, and tracking PR industry news. The ideal candidate has sales-oriented mindset, excellent writing skills, and strong phone presence.
GTM Finance and Compensation Analyst
Company: Muck Rack
Location: USA
Posted Jun 23, 2024
Muck Rack is seeking a strategic and hands-on GTM Finance & Compensation Analyst to join their team. The role involves administering the Revenue Compensation Program, processing and analyzing commissions, and optimizing incentive programs. The ideal candidate should have 3-5 years of experience in a SAAS company, preferably in a Sales Analyst role, with a strong understanding of sales incentives administrative processes and experience with ICM tools. Excellent communication skills, problem-solving abilities, and proficiency in Google Suite are required. The interview process includes a Talent Team interview, a 1-hour Zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members. The starting salary for this role is between $95,000 and $120,000+, depending on skills and experience.
Customer Success Operations Specialist
Company: Muck Rack
Location: USA
Posted Jun 21, 2024
The company is seeking a Revenue Specialist in Customer Success Operations to join their team. The role involves monitoring and reporting on key performance indicators, collaborating with cross-functional teams, managing administrative tasks, identifying process improvements, and ensuring data accuracy. The ideal candidate should have 2-4 years of B2B SaaS experience, strong understanding of customer success principles, data analysis skills, excellent communication, proficiency in Salesforce, strong organizational skills, and a proactive approach to problem-solving. The role offers a base salary between $61,000 and $74,000+ in the US, with a quarterly bonus plan. The interview process includes a Talent Team interview, a 1-hour zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members.
Senior Data Scientist
Company: Muck Rack
Location: Remote
Posted Jul 07, 2024
Muck Rack is a SaaS platform for public relations and communications professionals seeking a Senior Data Scientist to develop Machine Learning technologies, simplify user jobs, and shape engineering culture and processes. The role requires 5+ years of experience with Machine Learning or Statistical Analysis, Python coding, and collaboration skills. The company offers competitive pay, remote work, and a range of benefits, including comprehensive health insurance, 401k plan, and unlimited learning opportunities.
Customer Success Manager - Enterprise
Company: Muck Rack
Location: USA
Posted Jul 01, 2024
The role of an Enterprise Customer Success Manager at Muck Rack involves driving growth and securing renewals within the enterprise customer segment. The primary responsibilities include serving as the primary contact for enterprise brands and agencies, meeting with customers to provide product expertise and strategic recommendations, achieving revenue goals, managing customer feedback, negotiating contracts, and building a network in the public relations industry. Success is measured by customer health, quarterly revenue goals, and customer success KPIs. The ideal candidate should have 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment, expertise in overseeing the entire customer lifecycle, consultative selling experience, background in contract management, strong communication skills, and the ability to adapt to changing priorities. The interview process includes a Talent Team interview, a hiring manager interview, a skills assessment, peer interviews, and final calls with executive team members. The base salary for this role in the US is between $85,000 and $95,000 with on-target earnings of $110,000-120,000.
GTM Training Specialist
Company: Muck Rack
Location: USA
Posted Jun 21, 2024
Muck Rack is seeking an experienced Go-To-Market (GTM) Enablement Specialist to strengthen their GTM team. The role involves partnering with various teams to maintain and deliver onboarding and role-based training programs, collaborating with Instructional Designers, and evaluating team members' performance. The ideal candidate should have 2-3 years of professional experience, 1-2 years of selling experience, and proven experience as an Enablement Specialist in a B2B SaaS environment. The role offers a base salary between $79,000 and $90,000+ in the US, with total compensation including a quarterly bonus plan. The interview process includes a 30-minute interview with the Talent Team, a 1-hour zoom interview with the hiring manager, a skills assessment, peer interviews, and final calls with executive team members.
Customer Success Manager (UK)
Company: Muck Rack
Location: Remote
Posted Jul 07, 2024
Muck Rack is seeking an experienced Customer Success Manager to join their team in the UK. The role involves driving growth and securing renewals, managing customer relationships, and providing product expertise. The ideal candidate will have 23 years of experience in Customer Success or Account Management, a proven track record of meeting and exceeding revenue goals, and expertise in overseeing the entire customer lifecycle.
Account Executive, SMB
Company: Muck Rack
Location: Remote
Posted Jul 07, 2024
Muck Rack is a SaaS platform for public relations and communications professionals seeking a confident and driven Account Executive to join their team. The role involves winning new customers in the SMB segment, building rapport, and guiding prospects through a sales process. The company offers competitive pay, remote work, and a range of benefits including health insurance, PTO, and personal and professional development opportunities.