Jobs at NICE CXone
116,536 open positions
DevOps Engineer
Company: NICE
Location: Other US Location
Posted Sep 07, 2023
NICE is looking for a DevOps Engineer to join their team in Prague. The job involves automating, optimizing, and scaling infrastructure, and working in a self-organized team. The company offers a fun and challenging work environment, flexible working hours, and a range of benefits.
Senior Technical Account Manager
Company: NICE
Location: Other US Location
Posted Sep 07, 2023
NICE is seeking a Senior Technical Account Manager with extensive experience in software, telecommunications, or customer service. The role involves resolving complex problems, providing excellent technical and customer service, and collaborating with various teams to ensure customer success. The ideal candidate should have a Bachelor's degree in a relevant field, 8+ years of experience in a technical/service role, and expertise in contact center software, design, and functionality. They should also possess strong analytical skills, excellent communication abilities, and the capacity to work independently and as part of a team. The position requires up to 25% travel and adherence to NICE's Code of Ethics and policies.
Product Customer Success Manager
Company: NICE Ltd
Location: Other US Location
Posted Sep 06, 2023
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. About NICE NICE&8239;Ltd. (NASDAQ: NICE)&8239;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,&8239;fight financial crime&8239;and ensure public safety.&8239;Every day, NICE software manages&8239;more than&8239;120 million customer interactions and monitors&8239;3+&8239;billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. We’re ambitious. NICE is proud to be an equal opportunity employer. This means that as well as being lower cost, we can drive corporate KPIs harder and faster, as well as improve the customer experience.Key Responsibilities:Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.Become a trusted technical advisor to Client’s team building strong relationships.Understanding the client’s business, understand their key business drivers, and determine how ContactEngine can most effectively deliver the dramatic business improvements.Working in close partnership with ContactEngine sales leads and the configuration team.Accountable for the end to end process from opportunity, validation and planning to delivery.Managing relationships with all internal and external stakeholders.Provide technical, customer experience, security and delivery expertise and guidance.Working in a methodical and process-oriented way.Working with the ContactEngine reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate ContactEngine’s value.Confidently and clearly communicating the ContactEngine value to clients.Strong partnerships through excellent client relationship management.Experienced in Agile or another methodology to illustrate end to end process.Ability to articulate technical information clearly to senior stakeholders.A curious and questioning approach. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Product Customer Success ManagerLocation: Remote, U.S. Due to our continual success and growth, our team is looking for a Customer Success Manager to partner with our Sales, Customer Success and Development teams to design and build perfect customer journeys for our clients.ContactEngine (A NICE Company) is a cloud-hosted conversation platform, and part of NICE CX's suite of customer engagement software. We’re relentless. We leverage artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.We disrupt the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. Asking why and looking for continuous improvement.Accountability and ownership.A commercially aware approach.Experience and skills:Proven service or project delivery experience in an IT or SaaS environment.Extremely strong commercial awareness, including the creation of business cases.Experience managing large and complex projects end to end.Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.Able to operate highly effectively under intense time and business pressure.Willing to travel (c. 50% of the time).Multilingual would be a benefit.This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises.
DevOps Engineer Student
Company: NICE
Location: Other US Location
Posted Sep 07, 2023
NICE is seeking a highly motivated student for a part-time DevOps Engineer position. The role involves working on AWS cloud native solutions, collaborating with professional engineers, and delivering high-quality technical solutions. The ideal candidate should be a Computer Science, Computer Engineering, or Software Engineering student with a GPA of at least 85, knowledge of AWS services and Python, and excellent interpersonal skills. NICE is an equal opportunity employer with over 8,500 employees across 30+ countries, known for its innovation in AI, cloud, and digital.
Specialist Automation Engineer
Company: NICE
Location: Other US Location
Posted Sep 06, 2023
NICE is a company that challenges its limits, is relentless and ambitious, and makes an impact. They offer a job description for a QA role that involves defining and executing test plans, implementing test automation, and motivating a team to deliver quality projects.
Program Manager
Company: NICE Ltd
Location: Salt Lake City, UT
Posted Sep 07, 2023
NICE is seeking a Program Manager for a hybrid role in Sandy, UT. The ideal candidate will collaborate with Engineering and Product teams to advocate for customers, champion process improvements, and manage incoming bugs. They should have a technology-related degree, 5-7 years of experience in a technical/service role, and strong problem-solving, analytical, and communication skills. Bonus points for experience in customer-facing advanced technical support, understanding of software development processes, and ability to work independently in a fast-paced environment.
Senior Technical Support Engineer -# 2046
Company: NICE
Location: Other US Location
Posted Sep 06, 2023
NICE is a global company that offers software solutions for customer experiences, fighting financial crime, and ensuring public safety. They are seeking a Tier 2 triage/troubleshooter with 4+ years of experience in enterprise software applications and system integrations. The ideal candidate should have expertise in SQL Server, Windows server, networking fundamentals, security and encryption, web technologies, and strong communication skills. NICE is an equal opportunity employer that values innovation, AI, cloud, and digital technologies.
Lead UI Engineer
Company: NICE
Location: Other US Location
Posted Sep 07, 2023
NICE is seeking a full-stack developer to join their X-Sight team, where they are creating a platform for financial institutions to combat financial crime using cutting-edge cloud and AI technologies. The developer will be responsible for developing the platform's infrastructure analytics capabilities and working in an agile environment. The ideal candidate should have 7+ years of industry experience in software development, with a focus on frontend, and proficiency in Vue.js, Closure, Angular, or React. They should also have experience with microservices, docker/container, spring boot applications running on K8S, and CI/CD technologies. NICE is an equal opportunity employer that values diversity and offers opportunities for growth and development.
Technical Lead
Company: NICE
Location: Other US Location
Posted Sep 06, 2023
NICE is seeking a hands-on Software Technical Lead for their CXone AppLink cloud-based product. The ideal candidate will have 4+ years of Java/NodeJS experience, 2+ years as a Tech Lead/Senior Developer, and expertise in Scrum methodologies and Agile principles. The role involves designing, implementing, and supporting software development, as well as guiding team members and coordinating with external teams. NICE is a global company known for its innovation in AI, cloud, and digital, with over 8,500 employees across 30+ countries.
Senior Support Engineer
Company: NICE
Location: Other US Location
Posted Sep 06, 2023
NICE is a global company that offers challenging roles in technical support, requiring 2-6 years of experience. The job involves working in 9-hour shifts during weekdays and being on call on weekends. Key responsibilities include answering customer calls, resolving issues, and maintaining a job ticket system. Strong analytical skills, problem-solving abilities, and knowledge of SQL, IIS, and Webservices are required. NICE is an equal opportunity employer with over 8,500 employees worldwide.
Technical Support Engineer
Company: NICE Ltd
Location: Greater Denver Area
Posted Sep 07, 2023
NICE is seeking a Technical Support Engineer for a position in Denver, CO. The role involves being the technical contact for various large priority clients, resolving customer product concerns, and maintaining high customer satisfaction. Key responsibilities include working with NICE departments and customers for end-to-end issue resolution, conducting thorough troubleshooting, and documenting all interactions in the NICE Support System. The ideal candidate should have a Bachelor's degree in Computer Science or a similar technical discipline, minimum 2 years of experience supporting large, global, complex enterprise software clients, and strong network troubleshooting skills. They should also have experience in troubleshooting and resolving database integrity issues, and be available to work during off-hours and travel up to 20% of the time.
Lead Software Engineer
Company: NICE Ltd
Location: Other US Location
Posted Sep 08, 2023
NICE is seeking a highly skilled Lead Software Engineer with at least 8 years of experience for a role in Park City, UT. The engineer will work with a world-class conversational AI and messaging platform, strategizing and participating in conversational design, implementing and testing conversational experiences, and analyzing and improving them. The ideal candidate will have a Bachelor's degree in computer science, proficiency in .NET, SQL, web, API, Microsoft Azure, JavaScript, Data Science, NLP, and AI. Bonus skills include SignalR, Service-bus queues, Telephony and communications, CI/CD pipelines, and Infrastructure-as-a-service. NICE is an equal opportunity employer offering a challenging environment for those passionate about software development and making an impact.